Find your next tech and IT Job or contract IT support in United Kingdom

Job Description IT Systems Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank • To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Fortigate Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Personal skills (Soft Competencies [Core/Leadership]) • Strong interpersonal skills • Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. Please send your CV to us in Word format along with your salary and notice period.

Job Description We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you'll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Objectives of this Role • Lead large IT projects, including the design and deployment of new IT systems and services • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware • Own projects, solutions, and key responsibilities within a larger business initiative • Handle business-critical IT tasks and systems administration • Research and evaluate emerging technologies, hardware, and software • Track and maintain hardware and software inventory Responsibilities for IT Manager • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure • Help define IT infrastructure strategy, architecture, and processes • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs • Assess vendors and develop test strategies for new hardware and software • Troubleshoot hardware and software issues related to internal IT • Supervising daily operations of network and server infrastructure • Aligning IT infrastructure with current and future business requirements and goals • Evaluating risk, developing network recovery and backup processes • Assessing and purchasing new and replacement hardware • Testing, troubleshooting and adjusting information systems to operate effectively • Implementing security of the network, data and its storage and communication systems • Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions • Train employees on both software and hardware, troubleshoot, and provide technical support when needed • Develop and execute disaster procedures, and maintain data backups • Manage information technology and computer systems • Identify problematic areas and implement strategic solutions in time • Preserve assets, information security and control structures • Proven working experience as an IT Manager or relevant experience • Excellent knowledge of technical management, information analysis and of computer hardware/software systems • Expertise in data center management and data governance • Hands-on experience with computer networks, network administration and network installation Qualifications for IT Manager • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience • 5-7 years experience in IT management • Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems • Strong critical thinking and decision-making skills • Excellent project management skills and strong ability to prioritize • Firm grasp on IT infrastructure and operations best practices • Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring. • Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. • Expertise with implementing, configuring, and testing solutions • Proven leadership skills • Strong creative and analytical thinking • Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

Job Description We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you'll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Objectives of this Role • Lead large IT projects, including the design and deployment of new IT systems and services • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware • Own projects, solutions, and key responsibilities within a larger business initiative • Handle business-critical IT tasks and systems administration • Research and evaluate emerging technologies, hardware, and software • Track and maintain hardware and software inventory Responsibilities for IT Manager • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure • Help define IT infrastructure strategy, architecture, and processes • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs • Assess vendors and develop test strategies for new hardware and software • Troubleshoot hardware and software issues related to internal IT • Supervising daily operations of network and server infrastructure • Aligning IT infrastructure with current and future business requirements and goals • Evaluating risk, developing network recovery and backup processes • Assessing and purchasing new and replacement hardware • Testing, troubleshooting and adjusting information systems to operate effectively • Implementing security of the network, data and its storage and communication systems • Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions • Train employees on both software and hardware, troubleshoot, and provide technical support when needed • Develop and execute disaster procedures, and maintain data backups • Manage information technology and computer systems • Identify problematic areas and implement strategic solutions in time • Preserve assets, information security and control structures • Proven working experience as an IT Manager or relevant experience • Excellent knowledge of technical management, information analysis and of computer hardware/software systems • Expertise in data center management and data governance • Hands-on experience with computer networks, network administration and network installation Qualifications for IT Manager • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience • 5-7 years experience in IT management • Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems • Strong critical thinking and decision-making skills • Excellent project management skills and strong ability to prioritize • Firm grasp on IT infrastructure and operations best practices • Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring. • Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. • Expertise with implementing, configuring, and testing solutions • Proven leadership skills • Strong creative and analytical thinking • Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

Job Description IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem-solving skill • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self-motivated and an innovative mindset Experience: • 3 to 5+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank • To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Fortigate Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. The Client is a bank based in Central London. Please send your CV to us in Word format along with your salary and notice period.

Job Description IT Senior Systems Support Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. The Client would like the following key skills: CCNP level networking Solarwinds - Service Desk Software experience Experience of Pal Alto firewalls Firemon - Network Security Devices and Policy Management Experience of Avaya PABX systems • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Palo Alto Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Personal skills (Soft Competencies [Core/Leadership]) • Strong interpersonal skills • Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £55K - £65K. Please send your CV to us in Word format along with your salary and notice period.

Job Description IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank • To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Fortigate Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. The Client is a bank based in Central London. Please send your CV to us in Word format along with your salary and notice period.

Job Description IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem-solving skill • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self-motivated and an innovative mindset Experience: • 3 to 5+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Senior Systems Support Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. The Client would like the following key skills: CCNP level networking Solarwinds - Service Desk Software experience Experience of Pal Alto firewalls Firemon - Network Security Devices and Policy Management Experience of Avaya PABX systems • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Palo Alto Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Personal skills (Soft Competencies [Core/Leadership]) • Strong interpersonal skills • Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £55K - £65K. Please send your CV to us in Word format along with your salary and notice period.

Job Description Senior IT Infrastructure Support Analyst - Milton Keynes Our Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 st level support through to 3 rd level support including project work. Must be an all-rounder in terms of technology and completely hands-on with the ability get things done. You will have very strong infrastructure generalist skills from the legacy Microsoft technology through to up-to-date MS Windows Server technology. Must have good applications experience on windows platforms. Definitely a strong background MS Windows AD - Active Directory. Must be confident with MS Windows Server - 2003 upwards todate. Experienced and very strong trouble-shooter. The Client would like to recruit a candidate who comes up with the solutions and NOT just operating under direction of others. - so clear decisive and enthusiastic. Microsoft InTune would be of interest and a benefit but NOT a must. Experience with Application deployment via GPO's a benefit Experience with image deployment methods. Milton Keynes base and must be within easy commute. Some UK travel required and international travel possible in future. The rate is negotiable. The contract duration will be 6 months. Please do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: • Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. • Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. • Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. • Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. • Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period • As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects • Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. • Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: • Exposure to Market Data, Bloomberg, Trader Support • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: • Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. • Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. • Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. • Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. • Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period • As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects • Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. • Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: • Exposure to Market Data, Bloomberg, Trader Support • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Job Description We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you'll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Objectives of this Role • • Lead large IT projects, including the design and deployment of new IT systems and services • • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware • • Own projects, solutions, and key responsibilities within a larger business initiative • • Handle business-critical IT tasks and systems administration • • Research and evaluate emerging technologies, hardware, and software • • Track and maintain hardware and software inventory Responsibilities for IT Manager • • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure • • Help define IT infrastructure strategy, architecture, and processes • • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs • • Assess vendors and develop test strategies for new hardware and software • • Troubleshoot hardware and software issues related to internal IT • • Supervising daily operations of network and server infrastructure • • Aligning IT infrastructure with current and future business requirements and goals • • Evaluating risk, developing network recovery and backup processes • • Assessing and purchasing new and replacement hardware • • Testing, troubleshooting and adjusting information systems to operate effectively • • Implementing security of the network, data and its storage and communication systems • • Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions • • Train employees on both software and hardware, troubleshoot, and provide technical support when needed • • Develop and execute disaster procedures, and maintain data backups • • Manage information technology and computer systems • • Identify problematic areas and implement strategic solutions in time • • Preserve assets, information security and control structures • • Proven working experience as an IT Manager or relevant experience • • Excellent knowledge of technical management, information analysis and of computer hardware/software systems • • Expertise in data center management and data governance • • Hands-on experience with computer networks, network administration and network installation Qualifications for IT Manager • • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience • • 5-7 years experience in IT management • • Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies • • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems • • Strong critical thinking and decision-making skills • • Excellent project management skills and strong ability to prioritize • • Firm grasp on IT infrastructure and operations best practices • • Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring. • • Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. • • Expertise with implementing, configuring, and testing solutions • • Proven leadership skills • • Strong creative and analytical thinking • • Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

Job Description IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem-solving skill • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self-motivated and an innovative mindset Experience: • 3 to 5+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank • To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Fortigate Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. The Client is a bank based in Central London. Please send your CV to us in Word format along with your salary and notice period.

Job Description IT Senior Systems Support Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. The Client would like the following key skills: CCNP level networking Solarwinds - Service Desk Software experience Experience of Pal Alto firewalls Firemon - Network Security Devices and Policy Management Experience of Avaya PABX systems • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Palo Alto Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Personal skills (Soft Competencies [Core/Leadership]) • Strong interpersonal skills • Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £55K - £65K. Please send your CV to us in Word format along with your salary and notice period.