Job Vacancy Functional Business Analyst/CRM Process Specialist

We're looking for a functional business consultant or CRM Process Specialist with luxury industry experience, someone who understands how luxury brands operate, can navigate complex people and process dynamics, and has strong business acumen, especially around tools like CRM and ERP systems (even as a user, not necessarily as a tech expert).

Key Attributes & Skills:

Luxury Brand Experience

• Deep understanding of the high-touch, customer-centric nature of luxury retail or services.

• Familiarity with luxury-specific operational challenges (e.g., personalization, clienteling, boutique-level service standards).

Business Acumen

• Strong understanding of core business functions: sales, supply chain, customer service, retail operations.

• Able to map business needs to operational processes and tools.

• Comfortable analyzing performance, improving workflows, and aligning operations with brand strategy.

Functional Consultant Mindset

• Doesn’t need to code or configure software, but understands how CRM or ERP systems are used day-to-day.

• Can gather requirements from users, understand pain points, and communicate effectively with technical teams.

• Likely experience with systems like Salesforce, Oracle, SAP, Microsoft Dynamics, or luxury-specific platforms (e.g., Cegid, Tulip, etc.).

People & Process Insight

• Skilled at understanding how people work across departments (sales, marketing, customer service).

• Able to bridge silos and support change management.

• Strong interpersonal skills; trusted advisor or “translator” between business users and tech/implementation teams.

Level of experience: 2-4 years