Searching through the internet i was looking for a good alternatives to our previous Black & White Printing of a monthly A5 Brochure, i rang printcarrier and spoke for a good 1/2 hour to a "Helpful" lady. I then contemplated my order for a few months before deciding to give them a try.
Day 1 - Placing Order
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I Had to re-submit my file 4 times before they accepted it, on the 4th call i made they tried to sell me there graphic designer.
Day 2 - Order Prints
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Everything seemed to be going ok
Day 3 - Phone Call To Check Everything
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Was told everything is fine and the printers don't have much work on as they are checking for new work every 30mins, so your order will be ready overnight
Day 4 - Phone Call to confirm dispatch
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Was told rather annoying - Your Order will not be with you until 5-7 WORKING Days after we print it!
Day 5 - Another Phone Call to see if my item has shipped
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Was told my order hadnt even been printed yet dispite previous conversation with a member of there staff, so i went Mad, and got told by a lady if you want a refund "im going to charge you £13" and will take 30 days to action.
Day 6 - Another Call
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Was told item left Germany and i could track in the UK
Day 7 - Delivery Made
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2 Boxes small boxed that held 490 of my brochures - I Ordered 1000.
Day 8
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Rang Customer Service A.M. Spoke to a lady who told me we have shipped 4 boxes to you, one has been delivered the other is out of delivery, she then quoted me a tracking number that according to her was out for delivery "This tracking number was for one of the boxes i got delivered" - So i explained this and asked for all 4 tracking numbers (1 for each shipped parcel). She Then Said "I dont have this sorry, ill put in a request from Germany and contact you later in the day".
5PM Still no call - So i rang back and got an older lady, who started off apologetic, and said she had been sick that morning so it wasnt her i spoke to, then she repeated exactly the same as the other lady saying 4 boxes and shipped, i then explained the same thing again and got told i was a liar as i couldnt have had a parcel that was showing on there tracking as undelivered. - This really p***** me off so i told her to ring germany and sort this out or i will take it futher, she then said to me, its not her fault if Germany are shut. THAT AGAIN P***** me off as i pay Print Carrier for a Job they then fobb off to another company who i dont pay.
So Basically ive now payed for 1000 brochures, got 490 and i am very doubtful im going to every see the other 510, anyone know where i stand, This is the first time i have ever experienced such an awful level of service from a company who brand all over there website 100% Customer satisfaction. I will not let this mater simply be forgotten. But was hoping for some guideance - I am reluctant to leave this with there support team as they have failed on every occassion to contact me as the promise. So should i go to trading standards?
Any help and recommendations for reliable printers is highly aprechiated
