I also forgot to mention that Kim - when I'm paying for the phone call I don't want to know about your religious leanings, or that you're sick on a particular day, or your feelings towards the benefits system, or what your children are up to - we just want our orders, on time, and our issues resolving. Half of the time I was on the phone to you you kept worrying about whether you were going to get paid that month, or dropping clangers such as suggesting I offered my clients a discount for PC's delays and misprints.
Your 'amiable chatty lady' approach does not work when we are up against a deadline and the printer is letting us down for the third time...
Indeed, what purpose does it serve for us to lose customers by bad customer service?
Quite a good purpose actually - your bad customer service introduced me to a much better printer, so with hindsight you did a great job.
My post above contains absolutely no false comments - simply the facts, and I don't nee to 'swear on the Holy Bible' in an effort to give my words more gravity/truthfulness. I recounted the conversation we had accurately.
I'd be happy to also post the total amount of money I spent chasing Print Carrier, and talking to you and Louise over this issue. I was specifically called a liar by Louise who then refused to talk to me any further!
As for your comment that you were not qualified to discuss artwork related enquiries, or that you were 'just ladies in a call centre' - I'd gathered that anyway due to the complete inability to return calls or emails that was demonstrated, together with the amazing ability to deny a promise made when shown said promise in writing!!
So er, the customer is always right with Print Carrier? I guess these forums show that isn't the case?
If you run the risk of losing your job if mentioned in these forums then hopefully Louise will be around because Louise clearly called me a liar, and Louise clearly made a promise she refused to keep and Louise chose not to continue any form of dialogue with us.
I lost two important clients thanks to PrintCarrier's monumental cock ups and unwillingness to engage with us and do the right thing, and not to mention the environmental waste that was caused at the same time.
My current print supplier is simply worlds away from PrintCarrier, and I'm delighted to report that dealing with with people who are knowledgable, friendly, respectful of the environment and willing to take responsibility for their output is refreshing.
In my experience, Print Carrier truly is an amateur outfit producing low quality work that puts genuine printers to shame.
I like to be positive generally, but I'm hoping that this post may end up that way by enlightening potential customers to this company's behaviour.
Having suffered massive (2+week) delays on a number of orders I was offered 1000 business cards to compensate each incident. I sent this email:
"Hi Louise,
Thanks for your comments - please could you confirm that I can now have 2x1000 business cards printed (doubled sided 8.5x5.5) These will form two separate orders (not 2000 of one design)"
They replied:
"Hi David,
Yes that was fine.
Kind Regards
Nicola"
Seems pretty clear to me.
Not to Print Carrier - upon placing my order last week:
Dear Mr Waddington,
Thank you for your e-mail. We can see a 1,000 business cards order was offered free of charge to you by Louise after a late delivery for brochures.
We can see Order xxxxxxx was the order that was not charged to you, due to the delay.
Therefore unfortunately we cannot offer this order free of charge, as on our systems we can only see 1,000 business cards free of charge was offered.
If this order is required, then I’m afraid payment will need to be made for this.
Kind Regards
Nicola Price:eek2
Note it's the same person who approved the 2000.
Anyway, after all this and around 20 phone calls being given the run around each time - 'she's in a meeting for as long as it lasts', 'she's at the post office', 'she's on lunch' etc etc, even being told to 'spare a thought for us as they we be going bankrupt as we hadn't been paid this month', I thought I'd heard it all.
But then I speak to Kim - blimey.
I explained the previous gross delays to her, and her response? " Maybe you should offer your customers a discount then to account for the delay". :mad2
I admit I found it hard to respond to that. She did apologise for the remark after my profound silence.
Then she said 'Do you trust me to sort this out? I promise I'll get to the bottom of this for you today.' And that was the last I ever heard - today she has been 'out of the office' and 'on holiday' and 'not available'.
Aside from these business cards, I've only received 25% of another order, which is again, late, and the quality is shocking - print bleeding off one sheet onto another due to lack of drying time.
So, that's my experience of Print Carrier, and their company motto:
"Slick logistics, properly thought-out organization, professionalism and permanent striving for customer satisfaction are our core skills according to our motto: ALL WE DO IS PRINT! ":laugh2:laugh2
You do indeed get what you pay for, well, maybe 25% of it.
