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Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London's most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. • Understand the role of technology in the provision of education and learning. • Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. • Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. • Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. • Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). • Identify, document, and define critical services / processes and associated KPIs to be measured. • Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. • Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. • Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. • Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. • Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. • Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. • Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. • Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. • Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. • Provide technical escalation support and/or assist IT colleagues in troubleshooting faults • To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. • Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. • Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. • Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. • IT Management & Leadership • IT Support environment (2nd & 3rd line support) • ITSM tools and methodology • ITIL practice and methodology • Team Management (including Matrix Management of staff) • Supporting diverse / remote businesses Education or similar sector • Windows Desktop & Server • MAC Desktop & Server • Server Rooms & Cloud Services • Device Management (e.g. InTune / JAMF) • Network technologies and protocols • Cyber Security Business Systems (e.g. Finance, MIS, CRM) • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. • Strong leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Manager Our Client is a Bank based in Central London, are looking to recruit an IT Manager ideally with at least 2 years of experience in IT within the financial industry and overall 7 to 10 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Cybersecurity Strategy and Planning Evaluate and proritize security initiatives for the branch in London in collaboration with GT (Group Technology) - Group IT Security. Stay up-to-date with the latest cybersecurity threats and trends and escalate risks promptly. Ensure compliance with relevant industry regulations and standards (e.g., GDPR and any other applicable to the IT). Evaluate GT s compliance with relevant regulatory standards (eg ISO 27001) as part of critical vendor performance assessment ensuring operational resilience is maintained. In collaboration with GT, manage security systems, including firewalls, intrusion detection/prevention systems, and antivirus software. In collaboration with GT, Develop and test incident response plans and coordinate responses to security incidents and breaches Raise awareness of cybersecurity issues among bank London employees; conduct annual training /workshops to educate staff on security best practices aligned with GT. Other Duties Maintain professional and technical knowledge (Conduct Rule 2) e.g. by attending educational workshops; read professional publications; benchmarking state-of-the-art practices etc where relevant. Collaborate with stakeholders to handle backlogs and new requirements - Resolve conflicts and remove blockers for the team - Monitor, track and uphold quality of deliverables. Be the point of contact for external communications and facilitate internal communication for effective collaboration on IT related matters. Ensure work deliverables are in compliance with policies and regulatory requirements . Maintains quality service by establishing and enforcing organization standards. To act as second/third level support with GT for support related issues. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Technical/Functional skills - Proficient in common operating systems o Windows 10, Windows Server 2018 and above o Redhat Linux based Operating System - Software proficiency o VMWare v6.7 and above o Veeam Backup and Replication o Symantec Endpoint Protection o Symantec Endpoint Encryption o ManageEngine Patch Manager Plus o Microsoft Office 365 o Bloomberg FXT/eikons o Murex Treasury System o SWIFT Alliance Access (SAA) - Networking (IT) o Cisco Switches and Routers o Fortigate Firewalls o LAN/WAN Routing - Hardware o Dell PowerEdge Servers o Dell PowerVault SAN Storage - Data analysis - Basic PC/Laptop support (formatting, imaging, etc) - Experience of writing and updating IT policies, standards, procedures, and guidelines Personal skills (Soft Competencies [Core/Leadership]) - Committed and dedicated to team deliverables. - Ownership of the business - Strong interpersonal stakeholders management skills - Strong written and verbal communication skills - Ability to train IT staff, supervise and motivate team members for high performance - Experience in coordinating installations, upgrades, and maintenance - Knowledge of architecture processes and performance reports of operating systems - Strong analytical/critical thinking skills - Ability to understand and oversee code development Qualifications: Bachelors degree qualification in relevant discipline Professional Qualification and/or Regulatory, Licensing requirements Project management certification (e.g., PMP, PRINCE2) is highly desirable. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA) are highly desirable. Relevant Work Experience At least 6 years of experience in IT within the financial/banking industry is preferable. Minimum of 2 years experience in managing staff or managing teams in a cross functional set-up. The position is based in Central London and is hybrid 3 days w eek in the office. The salary for this position will be up to £65K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description Technical IT Manager Our Client a financial institution with offices in Reading, are looking to recruit an IT Manager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. The following are a list of functions for this position: • Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service • System changes (software upgrades, introduction of new systems • Non-standard requests (new software requests, different/more powerful laptops, etc) • Acquisitions of businesses - guidance on how to absorb people and systems • Security system monitoring - interpreting and managing output from the SOC (security operations centre) • Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) • Change management (internal authorisation for significant system changes) • Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) • Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems) • Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001) • Assistance with AAF and other audits • Management of joiner/leaver process • Business continuity plan & disaster recovery This is a hybrid position with 2 to 3 days in the office at the offices in Reading. The salary for this position is circa £60K to £80K. Please do send your CV to us in Word format along with your salary and notice period.

Required : IT Cabling Project Manager Duration : 6 months +Inside IR35 , £400 per dayLocation requirement : Full time on site London The candidate will be responsible for assisting in the management and delivery of implementation projects across the installation of physical infrastructure and active network equipment, internally and externally. Experience? Has a clear knowledge and experience of delivering on-site IT infrastructure projects within challenging operational environments.? Can demonstrate knowledge of successfully managing a team.? Can demonstrate knowledge of safe working practices.Technical Experience* Management of cabling and Physical Infrastructure installation in challenging environments.* Preferably has knowledge of network infrastructure, fault finding and use of test equipment.Mandatory qualifications : :? SMSTS? CSCS / ECSLA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job Title: Senior IT Project Manager Location: Preston or Frimley. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £68,000 depending on skills and experience What you'll be doing: Leading highly complex, large value projects, within a complex supply chain and stakeholder environment which have transformational business impact Providing strong and effective leadership Working with vendors defining project plans to achieve organisational goals whilst focusing on business change Delivering to time, cost and quality Providing timely and concise decision-making information to customers and stakeholders Proactively managing risk and control through the lifecycle of the project Ensuring project delivery adheres to BAE governance criteria Your skills and experiences: Experience of working on enterprise-wide IT projects and successfully managing suppliers as part of the project delivery team Demonstrable experience of full end to end project lifecycle delivery Experience of successfully delivering business transformation and business change Experience of waterfall and agile project delivery methodologies Can demonstrate experience of leading on project collaboration and cross functional working Degree qualified APM Qualifications/associated certificate or equivalent experience Exposure to IT project management Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Enterprise IT Project Management Team: As part of the team, you will be leading large, cross functional, multi domain teams to deliver projects of significant size and complexity. You will be fully accountable for budgets (£1m+), these will be enterprise level projects looking at infrastructure domains predominantly, as well as potentially transformational change, and cover all business units in BAE systems. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 6th September 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-DL1 #LI-Hybrid

Job Title: IT Service Manager Location: Bridgend, South Wales Salary: £35,000 - £40,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (Flexible hours between 8am - 6pm) About Flotek: Flotek Group is a fast-growing Tech Company providing IT and Comms technology to small & medium businesses across the UK. With 8 regional offices, we support our customers both remotely and onsite through our service desk. As a cloud-focused IT business, we are always striving to be innovative. Our ambitious growth is driven by our crucial values and fundamental rules, ensuring every product and service is delivered with expertise, passion, and heart. We are deeply committed to delivering the best customer service. About the Role: We are looking for an enthusiastic customer focused IT Service Manager to join our dynamic management team. You will be responsible for the smooth operation of the IT helpdesk and be one of the escalation contacts for all types of IT based technical queries on related products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers, cyber security and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and Windows Servers. Job Responsibilities: '-Hands-on technical troubleshooting, resolution of incidents and change requests.'-Allocation of resources and work across all IT helpdesk related functions'-Documentation of standard operating procedures and knowledgebase articles'-Continuous development of the PSA and CRM tools to maximise efficiency'-Ensure alignment of the company technology roadmaps'-Review skills and expertise training matrix across the team ensuring all product offerings are fully covered at all times'-Maintain, manage and monitor KPI's across individuals and the team'-Provide monthly management / board reports on Helpdesk activity including agreed KPIs.'-Conduct monthly staff 1-2-1's and personal development reviews'-Be a point of escalation for the team and customers'-Drive customer satisfaction surveys and positive feedback scores'-Maintain user, business and network security on all systems'-Answering the phone to inbound calls from customers who require technical help'-Troubleshoot and resolve software and hardware issues remotely over the phone'-Investigating and monitoring all related IT, network, workstation, laptop and application performance issues'-Ensuring customer faults and incidents are resolved within SLA's'-Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.'-Ensuring all open cases are updated with relevant information and customers are regularly updated'-Responsible for giving world-class service at all times Job Experience Required: '-A positive attitude with a can do approach to everything!'-Excellent communication skills'-Great telephone manner'-A team player with Strong leadership skills'-Previous experience in an IT Service Desk management or leadership role.'-Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products.'-Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups.'-Experience with Sharepoint migration and management.'-Experienced at building and maintaining end-user computer systems.'-Experience in using IT Service Management software.'-Be user-focused and understand and identify user needs.'-Be commercially aware, including cost analysis and budget preparation.'-Knowledge of Cyber Security technologies.'-An understanding of network technologies (LAN, WAN,

DWP. Digital with purpose. Are you passionate about providing high-quality support in a technology driven environment? Do you have a detail and service focus? Are you looking for an organisation that values and supports your professional development and growth? DWP Digital is transforming the way government services work, and we're hiring the best digital talent to work in agile, multidisciplinary teams to deliver these changes, making over services easier to find, access and use. We're looking for an experienced IT Service Manager to take ownership of essential IT support services, managing underlying agreements that govern service delivery as well as guiding and supporting a team to ensure services continue to operate with minimal disruption. If you want to be a leading part of our expert community, click apply now to start an application. Design with people in mind. As a Senior IT Service Manager you are responsible for ensuring a high quality service is achieved for the end to end technology solution, support services and user experience of the Debt Management Service, defining and managing the delivery of service level agreements and operational level agreements to ensure service stability, analysing potential issues and implementing appropriate resolutions, escalating where required. This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management, supporting, coaching and developing a team of service managers, and actively contributing to the wider service management community. As a Senior IT Service Manager, you will: Manage the performance of the Products/Services within your remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Participate in Service Design activities and testing to inform new and develop existing Service Delivery governance processes. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Take responsibility for live service support centred on operational running of Products/Services. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team Manages the performance of the Product/Service within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Support the Universal Credit Service in and out of Hours for On Call support on a rotation basis, for which training will be provided. During the selection process, we will be looking for applications that display the experience, skills and knowledge listed below: Lead Criteria - Either previous experience of IT Service Management or DWP UC Operational Delivery. Knowledge of a Service Management Framework e.g. ITIL Experience of delivering a consistently high standard of customer service internally and/or externally. Proven track record of implementation, negotiation and delivery with stakeholders at all levels with experience of collaborating and partnering. Displays detailed knowledge and understanding of Digital Products and Services including demonstrable experience of independently supporting and maintaining Products and Services including Management reporting. Ability to work unaided to a high degree of accuracy and attention to detail ensuring a high-quality customer service. Details. Wages. Perks. You'll be based in your choice of one of our brilliant digital hubs in Manchester or Leeds, whichever is most convenient for you. We also have all the tools and tech to work flexibly. We operate a hybrid working model. We offer competitive pay of up to £43,347 per annum. You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%, worth up to £12,527 a year. You'll get a generous leave package starting at 26 days, rising to 31 over time. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We have a benefits package built around your work-life balance, which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs .

Job title: IT Programme ManagerLocation: London / RemoteSalary: Up to £70,000 depending on experience.Main Duties:Planning and designing IT programmes and projects, and proactively monitoring its progressDelivering IT projects within the agreed governance structure, timescales, scope and budgetTracking, prioritising and resolving issues and managing risks throughout the delivery processBudget and resource forecasting and management for each projectDefining the governance structure for each projectManaging Third Party deliverables and relationships in line with contractual obligationsProviding effective and timely reports to ensure stakeholders are kept up-to-date at all stages throughout the project lifecycleLead a small team of project managers, business analysts and business product owners to ensure successful delivery of projectsLead on specific areas contributing to the development of the Change Function within the Change Management TeamKey skills:Significant experience of delivering progressive information technology change.Understanding what good design, development and testing looks like to enable robust discussions with technology resources and suppliers on the project.Strong change management and leadership skills, and the ability to apply them to implement new systems and redesign work.Experience of running senior stakeholder meetings e.g. Steering groups as well as workshops to facilitate an agreed decision/outcome.Experience of commercial negotiations with suppliers to input into contracts for project delivery.Experience of working in a complex corporate culture or rapidly growing business.A background in financial services is desirable.

Job Title: IT Leader - Project Manager Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £65,000 with executive car allowance and benefits on top What you'll be doing: Overseeing and managing a portfolio of IT projects, ensuring the alignment with organisational goals and objectives whilst prioritising based on strategic value, resource availability, and risk Collaborating with senior leadership to define portfolio strategy, ensuring it aligns with business objectives, reviewing and adjusting the portfolio to respond to changes in business strategy or external factors Manage a team of project managers and allocate them across the portfolio to ensure optimal use of skills and capabilities to provide leadership, guidance and mentoring Develop, manage and track portfolio budget and performance ensuring that projects are delivered within financial constraints Regularly report on the status, health, performance of the portfolio to executive leadership Implement and maintain governance frameworks to ensure consistent project delivery across the portfolio Develop the skills and capabilities of the project management team, identifying training and development needs Your skills and experiences: Have a proven track record of delivering large scale IT programmes and be able to apply good financial acumen, strategic thinking, excellent communication and stakeholder management skills Proven leadership skills with experience managing a team of Project Managers and working cross-functionally to support delivery Have a strong understanding/knowledge of current IT trends and technologies Desirable AMP, PRINCE2, Chartered PM, Have experience in the Engineering Industry Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Project Management Team: This is an exciting opportunity to join a new team, foster new and existing relationships across a large Enterprise and deliver Projects that improve the Build, Test & Commissioning of Submarines. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 29th August 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-CB1 #LI-Hybrid

Job Description We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you'll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Objectives of this Role • • Lead large IT projects, including the design and deployment of new IT systems and services • • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware • • Own projects, solutions, and key responsibilities within a larger business initiative • • Handle business-critical IT tasks and systems administration • • Research and evaluate emerging technologies, hardware, and software • • Track and maintain hardware and software inventory Responsibilities for IT Manager • • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure • • Help define IT infrastructure strategy, architecture, and processes • • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs • • Assess vendors and develop test strategies for new hardware and software • • Troubleshoot hardware and software issues related to internal IT • • Supervising daily operations of network and server infrastructure • • Aligning IT infrastructure with current and future business requirements and goals • • Evaluating risk, developing network recovery and backup processes • • Assessing and purchasing new and replacement hardware • • Testing, troubleshooting and adjusting information systems to operate effectively • • Implementing security of the network, data and its storage and communication systems • • Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions • • Train employees on both software and hardware, troubleshoot, and provide technical support when needed • • Develop and execute disaster procedures, and maintain data backups • • Manage information technology and computer systems • • Identify problematic areas and implement strategic solutions in time • • Preserve assets, information security and control structures • • Proven working experience as an IT Manager or relevant experience • • Excellent knowledge of technical management, information analysis and of computer hardware/software systems • • Expertise in data center management and data governance • • Hands-on experience with computer networks, network administration and network installation Qualifications for IT Manager • • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience • • 5-7 years experience in IT management • • Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies • • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems • • Strong critical thinking and decision-making skills • • Excellent project management skills and strong ability to prioritize • • Firm grasp on IT infrastructure and operations best practices • • Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring. • • Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. • • Expertise with implementing, configuring, and testing solutions • • Proven leadership skills • • Strong creative and analytical thinking • • Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

Job Description EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms - Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks - WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security - Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.

Job Description IT Security Manager Our Client is a large international organisation who are looking to recruit an IT Security Manager with at least 5 to 8 years proven expertise. Provide advice, support and guidance to all Company Corporate functions to assist them to maintain and improve their information security maturity. To work collaboratively with all areas of the Company Corporate and build networks and relationships to promote Information Security. • Act as subject matter expert on for IT Security, including legal and regulatory compliance • Advise Company Corporate functions on how to achieve the required controls and assist with solutions to support them. Eg Support in the development of standards and their application in line with Group security policies. • Participate in Company BU's Projects giving support, guidance, control validation and overall security assurance. This could also involve sitting on major project steering committees. • Support and encourage the ethos and methodology of security by design. • Aid GRC to build, implement and facilitate a mechanism to aid BU's to assess and measure their security compliance to policies. • Drive the development of BU/Divisional security roadmaps. Giving oversight of key non-conformities to feed into the CISO roadmap. • Coach, train and educate the Company IT and Functions to up skill and increase the security maturity in BU's. Be an active member of the Company's IS Security community, contributing to and leveraging the experience and lessons learned from other BU's • Produce, implement and standardise protocol and guidance material to support Business unit activities - examples - Asset register templates, third party due-diligence. • Facilitate and chair the security working group meetings • Engage and manage third party relationships to support the Company and its affiliates • Aid Procurement and the tendering process • Raising the security baseline controls and standardising where it makes sense to do so. • Understanding the different business requirements and aligning to their objectives Support Security operations to continuously improve information security awareness across the group, including phishing campaigns and associated reporting Experience • Experience in an information security risk leadership role within a large organisation. • Confident in presenting, discussing and championing ideas and concepts with senior stakeholders. • Experience of running information security risk governance processes and structures • Familiarity with relevant industry standards for information security (e.g. ISO27001, NIST CSF) • Experience of creating, implementing and assessing against information security policies and standards Creativity • Able to analyse complex, ambiguous problems and summarise clearly with a view to establishing practical solutions • Able to \"bridge the gap\" between technologists and business-people, bringing to life information security risks to the business, while maintaining a pragmatic outlook on likelihood and impact of the risk and cost/complexity of the mitigation. • Ensuring initiatives/programmes are anchored in best practice whilst still being highly practical/pragmatic. • Ability to defuse situations and resolve conflict to a win-win outcome • Influence others understand their views and agree ways of working that are acceptable to all parties. Business acumen to understand business risks and the information security implications • Able to identify when information security risks need to be escalated to achieve the right level of management visibility. • Able to prioritise security risks and controls, differentiating the essential from the \"nice to have\". • Able to judge how to communicate messages to people to maximise buy-in and/or understanding. • Able to analyse data with rigour & reach sound conclusions • Can assess when further data gathering, or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. • Support and manage budget Responsibility • Responsibility of information security incident management • Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. • Oversee and management of security compliance management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to bring people along. • Able to work with others, setting challenging but realistic targets for team members, and through coaching and appropriate guidance, securing a successful outcome. • A positive collegiate approach to developing relationships and networks at all levels across the Company and the gravitas to work persuasively with senior stakeholders. Is aware of different styles of stakeholders and can adjust own leadership style successfully to bridge any gaps. The Client and the role is based in Central London - and you will be required to be in the office at least 3 days week. The salary for this position will be £75K + £85K plus Benefits. Please do send your CV to us in Word format for this exciting new position along with your salary and availability.

DWP. Digital with Purpose. Do you want to earn as you learn? Do you like working with people? Are you a good communicator? Do you want to launch a career in Digital and Technology and become an expert with valuable IT Service Management skills? If you do then please apply for this brilliant apprenticeship opportunity. DWP is the UK's largest government department. We deliver services to over 22 million users -people who need support, and who receive benefits and pensions payments Our DWP Digital teams use cutting edge tech solutions to reform how we deliver products and services, and how people interact with government, as part of a once-in-a-generation transformation programme. We're recruiting for IT Service Management Apprentices to help us make this change happen. This is a permanent job where you'll earn as you learn within a DWP team, receive mentoring and work towards your Digital Support Technician Apprenticeship qualification with Ofqual. So, what does an IT Service Manager do in DWP Digital? If you want to launch a career in a practice where your skills are highly valued and in demand across the technology sector and beyond, this is a great place to start. You'll be learning and using key service management skills like: Reporting Incident management Change and problem management Management of services targets Stakeholder and supplier management Service Quality Customer satisfaction How does the apprenticeship work? As an apprentice you will learn about the techniques used by IT Service Managers and begin to support and contribute to core activities. You will grow your skills and experience through working with experienced digital experts. You'll also be helping us deliver products and services that will be used by millions of people, at key times in their lives. You'll be working on real stuff with the power to touch and improve millions of lives You'll get: 20% of your working time to allow you to complete your apprenticeship within your working hours Support from your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. You'll have a learning and development journey mapped across the duration of your apprenticeship There's a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you'll be given to showcase your skills. It's an 18-month structured apprenticeship, and you'll have chance to work towards recognised certificates, via a recognised provider. About you - what do you need to apply? You have a keen interest in learning and self-development You're enthusiastic when it comes to dealing with changes or new challenges You can work and communicate well with others You have an inquiring mindset - you're interested in finding out more about a situation or problem You can make decisions based on the available information and deliver good outcomes You will need to have both English and Maths at Grade C/ Level 4 or above at GCSE level or equivalent. And you can't hold an existing qualification at the same or higher level in a similar subject You will also need to be able to pass Security Check (SC) Clearance for this role. You'll need a minimum of 3 years (ideally 5) continuous residence in the UK in order for us to start these checks. The apprenticeship is designed to give you the required learning and qualifications become a IT Service Manager professional. You don't need any previous Service Management qualifications or experience. Details. Wages. Perks. Location: You'll join us in a brilliant DWP digital hub in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. We also have all the tech and tools we need to work flexibly, including hybrid working with some time in the office and some time at home. Pay: We'll pay you £29,500 a year, plus a brilliant civil service pension with employer contributions worth over 28.98% worth over £8,500 a year. Holidays: And a generous leave package starting at 24 days and rising to 26 days after one year (plus all the usual public holidays, and the ability to take up to 3 days flexi leave a month). Our benefits package is built around your work-life balance and includes: Flexible working and family friendly policies Volunteering and charitable giving Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Bring your authentic self to work with 'I can be me in DWP' Work in an organisation with awards for Best Place to Work in Digital, and the Women in Tech award for best Public Sector Employer CLICK APPLY for more information and to start your application on Civil Service Jobs.

DWP. Digital with Purpose. Do you want to earn as you learn? Do you like working with people? Are you a good communicator? Do you want to launch a career in Digital and Technology and become an expert with valuable IT Service Management skills? If you do then please apply for this brilliant apprenticeship opportunity. DWP is the UK's largest government department. We deliver services to over 22 million users -people who need support, and who receive benefits and pensions payments Our DWP Digital teams use cutting edge tech solutions to reform how we deliver products and services, and how people interact with government, as part of a once-in-a-generation transformation programme. We're recruiting for IT Service Management Apprentices to help us make this change happen. This is a permanent job where you'll earn as you learn within a DWP team, receive mentoring and work towards your Digital Support Technician Apprenticeship qualification with Ofqual. So, what does an IT Service Manager do in DWP Digital? If you want to launch a career in a practice where your skills are highly valued and in demand across the technology sector and beyond, this is a great place to start. You'll be learning and using key service management skills like: Reporting Incident management Change and problem management Management of services targets Stakeholder and supplier management Service Quality Customer satisfaction How does the apprenticeship work? As an apprentice you will learn about the techniques used by IT Service Managers and begin to support and contribute to core activities. You will grow your skills and experience through working with experienced digital experts. You'll also be helping us deliver products and services that will be used by millions of people, at key times in their lives. You'll be working on real stuff with the power to touch and improve millions of lives You'll get: 20% of your working time to allow you to complete your apprenticeship within your working hours Support from your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. You'll have a learning and development journey mapped across the duration of your apprenticeship There's a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you'll be given to showcase your skills. It's an 18-month structured apprenticeship, and you'll have chance to work towards recognised certificates, via a recognised provider. About you - what do you need to apply? You have a keen interest in learning and self-development You're enthusiastic when it comes to dealing with changes or new challenges You can work and communicate well with others You have an inquiring mindset - you're interested in finding out more about a situation or problem You can make decisions based on the available information and deliver good outcomes You will need to have both English and Maths at Grade C/ Level 4 or above at GCSE level or equivalent. And you can't hold an existing qualification at the same or higher level in a similar subject You will also need to be able to pass Security Check (SC) Clearance for this role. You'll need a minimum of 3 years (ideally 5) continuous residence in the UK in order for us to start these checks. The apprenticeship is designed to give you the required learning and qualifications become a IT Service Manager professional. You don't need any previous Service Management qualifications or experience. Details. Wages. Perks. Location: You'll join us in a brilliant DWP digital hub in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. We also have all the tech and tools we need to work flexibly, including hybrid working with some time in the office and some time at home. Pay: We'll pay you £29,500 a year, plus a brilliant civil service pension with employer contributions worth over 28.98% worth over £8,500 a year. Holidays: And a generous leave package starting at 24 days and rising to 26 days after one year (plus all the usual public holidays, and the ability to take up to 3 days flexi leave a month). Our benefits package is built around your work-life balance and includes: Flexible working and family friendly policies Volunteering and charitable giving Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Bring your authentic self to work with 'I can be me in DWP' Work in an organisation with awards for Best Place to Work in Digital, and the Women in Tech award for best Public Sector Employer CLICK APPLY for more information and to start your application on Civil Service Jobs.

DWP. Digital with Purpose. Do you want to earn as you learn? Do you like working with people? Are you a good communicator? Do you want to launch a career in Digital and Technology and become an expert with valuable IT Service Management skills? If you do then please apply for this brilliant apprenticeship opportunity. DWP is the UK's largest government department. We deliver services to over 22 million users -people who need support, and who receive benefits and pensions payments Our DWP Digital teams use cutting edge tech solutions to reform how we deliver products and services, and how people interact with government, as part of a once-in-a-generation transformation programme. We're recruiting for IT Service Management Apprentices to help us make this change happen. This is a permanent job where you'll earn as you learn within a DWP team, receive mentoring and work towards your Digital Support Technician Apprenticeship qualification with Ofqual. So, what does an IT Service Manager do in DWP Digital? If you want to launch a career in a practice where your skills are highly valued and in demand across the technology sector and beyond, this is a great place to start. You'll be learning and using key service management skills like: Reporting Incident management Change and problem management Management of services targets Stakeholder and supplier management Service Quality Customer satisfaction How does the apprenticeship work? As an apprentice you will learn about the techniques used by IT Service Managers and begin to support and contribute to core activities. You will grow your skills and experience through working with experienced digital experts. You'll also be helping us deliver products and services that will be used by millions of people, at key times in their lives. You'll be working on real stuff with the power to touch and improve millions of lives You'll get: 20% of your working time to allow you to complete your apprenticeship within your working hours Support from your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. You'll have a learning and development journey mapped across the duration of your apprenticeship There's a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you'll be given to showcase your skills. It's an 18-month structured apprenticeship, and you'll have chance to work towards recognised certificates, via a recognised provider. About you - what do you need to apply? You have a keen interest in learning and self-development You're enthusiastic when it comes to dealing with changes or new challenges You can work and communicate well with others You have an inquiring mindset - you're interested in finding out more about a situation or problem You can make decisions based on the available information and deliver good outcomes You will need to have both English and Maths at Grade C/ Level 4 or above at GCSE level or equivalent. And you can't hold an existing qualification at the same or higher level in a similar subject You will also need to be able to pass Security Check (SC) Clearance for this role. You'll need a minimum of 3 years (ideally 5) continuous residence in the UK in order for us to start these checks. The apprenticeship is designed to give you the required learning and qualifications become a IT Service Manager professional. You don't need any previous Service Management qualifications or experience. Details. Wages. Perks. Location: You'll join us in a brilliant DWP digital hub in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. We also have all the tech and tools we need to work flexibly, including hybrid working with some time in the office and some time at home. Pay: We'll pay you £29,500 a year, plus a brilliant civil service pension with employer contributions worth over 28.98% worth over £8,500 a year. Holidays: And a generous leave package starting at 24 days and rising to 26 days after one year (plus all the usual public holidays, and the ability to take up to 3 days flexi leave a month). Our benefits package is built around your work-life balance and includes: Flexible working and family friendly policies Volunteering and charitable giving Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Bring your authentic self to work with 'I can be me in DWP' Work in an organisation with awards for Best Place to Work in Digital, and the Women in Tech award for best Public Sector Employer CLICK APPLY for more information and to start your application on Civil Service Jobs.

Job Description IT Technology Planning & Governance Manager with Enterprise Architect Solutions Our Client is a leading company in the UK who are looking to recruit a candidate with at least 10 years expertise in IT technology and governance planning with Enterprise Architect Solutions experience. The role is Technology Planning Manager where you beresponsible for the ongoing development and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of change is fit for purpose, of high quality, reliable and secure. Role Responsibilities Drive customer-centricity and stakeholder engagement, work closely with Corp functions to align application roadmaps with the combined Corp IT / SSC annual technology plans and dependencies. Work with senior stakeholders to build, document and map business capability to solution architecture across the Corp. Take ownership and develop a technology roadmap that meets the application requirements of the Corp to support the wider Company businesses. Evaluate the potential impacts of application workloads moving to cloud, notwithstanding the threats and opportunities for Corp functions. Shape, create and present business cases for high level initiatives, seek approval, funding and prioritisation with senior stakeholders. Understand the capital allocation requirement across the Corp functions plus the overall impact of application change on the operational expenditure budget. Align technology roadmaps and annual budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and policies to ensure compliance with legal and regulatory requirements. Liaise with internal and external audit teams. Develop and adapt innovation tools and processes to drive operational excellence within Corp IT. Establish and maintain a consistent and integrated approach to information security and data protection governance in line with audit requirements. Create alignment on how to utilise governance forums such as User Experience and Architecture to improve services delivered to Corp functions. Manage solution architects, contractors, 3 rd Parties and business analyst in the future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project delivery lifecycle processes. Experience of ensuring compliance between corporate business application roadmaps and IT roadmaps. Experience of working within an ITIL service management environment with strong knowledge of business systems or applications within a corporate environment. Ability to deal with and manage conflicts whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation. Proven leadership skills, setting objectives and ensuring delivery of services to target Proven contract management, supplier management, procurement, and vendor selection experience Experience of systems such as Microsoft Office 365, Dynamics 365, SAP Success Factors, Treasury Openlink Findur, CMS, BACs Payment Platforms, Microsoft Power BI, Integration/ETL, Azure Active Directory Single Sign On and other bespoke applications Experience in executing business continuity planning and IT DRP Creating solution and technical application architectures, IT standards and policies Day-to-Day management of the Application Portfolio, its currency, dependencies and risk Technical lead on major system changes and upgrades Responsible for the development and management of Solution Architects, Business Analyst and contract resources Provide support to Corporate functions and wider businesses to enable them to optimise their use of corporate applications Vendor Management and selection (RFIs / RFP support) The Client is based in Central London. The salary for this role will be in the range of £90K - £110K + Benefits. Please do send your CV to us in Word format along with your salary and availability.