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BT to create 1,000 UK call centre jobs and invest in innovative IT systems

The telecoms giant plans to invest £80m in bringing BT call centres back to the UK and invest in new systems to provide exceptional customer service.A customer service satisfaction report indicated that BT customers preferred to speak with UK customer service speakers instead of overseas workers.

12 June 2024

2 min

Can you solve the GCHQ Christmas card puzzle?

As the holiday season approaches, GCHQ has gotten into the festive spirit by releasing it's Christmas Card puzzle for 2015 and it's certainly a complex one.Just like a scene out of 2014's 'The Imitation Game,' Robert Hannigan, agency director of GCHQ, is sending out a baffling brainteaser and any su.

12 June 2024

2 min

GCHQ puzzles the nation as NOBODY was able to solve their Christmas challenge

GCHQ left the nation scratching their heads as nobody was able to solve their challenging Christmas puzzle.The headquarters for the UK's intelligence and communication activities posted their cryptographic Christmas card on their website in December to give people the opportunity to solve the crypti.

12 June 2024

1 min

BT to make changes to business structure after £12.5 billion takeover of EE

BT has announced upcoming changes to its overall business structure following last week's acquisition of EE in a deal worth £12.5 billion.The British telecoms giant also reported its best quarterly revenue growth in more than seven years, with a 4.7% increase in sales in the last three months that h.

12 June 2024

2 min

Robotic Process Automation (RPA) jobs demand will grow significantly in 2019 / 2020

Robotic Process Automation (RPA) will revolutionise customer experience by 2020, according to new research by Information Services Group (ISG), creating thousands of new RPA jobs and Robotics jobs in the UK.

12 June 2024

2 min

The Role of an IT Trainer

What is an IT Trainer?IT trainers design and deliver training courses on a wide range of computer software applications.These courses range from common desktop programs and PC maintenance to advanced technology such as programming.IT training jobs are essentially teaching jobs, and as such, they ten.

12 June 2024

2 min

How Queen Elizabeth II contributed to the innovation of engineering throughout her reign.

On Thursday 8th September, we were informed of the passing of Queen Elizabeth II, who served for 70 years as the UK’s longest reigning monarch in history.

12 June 2024

4 min

an individual grasping a light bulb, representing bright idea

The rising demand for flexible working in IT & Tech in 2022

Before the pandemic in 2020, it was predicted that on average only 27% of people worked from home at some point according to Annual Population Survey (APS) data.

12 June 2024

2 min

The growing demand for IT and tech professionals in the public sector

The public sector has some of the largest employers in the United Kingdom, including the NHS who had over 1.84 million employees as of the third quarter of 2021.

12 June 2024

3 min

The top 10 industries with the highest-paid IT and tech jobs

IT jobs are amongst some of the best paid jobs in the world, due to their specialist skill set and high demand.

12 June 2024

5 min

Different IT and tech jobs within the aerospace industry

From 4th October to 10th October is World Space Week, a week dedicated to celebrating science and technology and their contribution to the betterment of the human condition.

12 June 2024

5 min

The future of women in engineering

On the 23rd of June is International Women in Engineering Day (INWED), an annual event that raises awareness about the achievements of women in engineering and promotes gender diversity in the field.

12 June 2024

4 min

10 ways tech employers can be more inclusive towards the LGBTQ+ community.

Every June people everywhere celebrate Pride Month, which is a celebration and recognition of the LGBTQ+ (lesbian, gay, bisexual, transgender, and queer) community.

12 June 2024

4 min

What is the role of a limited company director?

A freelance techie’s need-to-know on director duties, by law and in practice.

11 June 2024

4 min

Top IT contractor skills for 2024-25

Hot right now are 4 ‘hard’ skills; 4 ‘soft’ skills and also sought-after -- 4 roles which IT contractors will need a mix of all 8 to execute.

7 June 2024

4 min

Five soft skills IT contractors require in today’s (still) tough tech jobs market

Soft skills for temporary computer roles? There’s at least five core elements Free-Work readers must not be without – VIQU.

4 June 2024

9 min

Microsoft opens new AI hub in London, triggering ‘temporary disruption’ bound to benefit IT contractors

The world’s largest software company points out to Free-Work its latest pool of tech vacancies, which shows its AI hiring spree is still to come.

31 May 2024

5 min

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