Job Vacancy Lead Digital Practice Support Manager

Practice Support Managers in DWP Digital are responsible for supporting and building capability within their Practice communities.

They work closely with the Head of Practice, Executive Sponsor and Heads of Role to co-ordinate recruitment, deploy members to assignments, identify suitable learning & development opportunities, support the organisation of practice events and in developing their Practice frameworks and plans, including measurable outcomes.

A Lead Digital Practice Support Manager will manage the day-to-day operation of the team in the development and running of an effective support framework for a Community of Practice.

They will be responsible for the enablement and execution of the Practice plan on behalf of the Head of Practice, supporting the Head of Practice and Heads of Role to deliver their accountabilities to a community of over 1800 engineers across Digital Group. This includes working alongside, collaborating with and influencing stakeholders at senior levels across the organisation on a daily basis in order to build key strategic relationships.

Job description

As a Lead Digital Practice Support manager, you will need to have the skills and experience to:

• Work closely with our Heads of Role (HoR), Head of Practices (HoP) and senior stakeholders to provide advice which supports the implementation of community engagement programs.
• Contribute to the development of strategy and business needs in the "Practice plan" including ownership of deliverables and ensuring outcomes.
• Lead teams, building capabilities, harnessing opportunities, to ensure that services are maintained to Departmental standards.
• Show Leadership skills and undertake day-to-day line management of the Communications and Engagement workstream.
• Work closely with the Head of Role for Practice Support and the Practice Excellence Team, sharing knowledge, information, and guidance and contributing to improving the level of consistency and standardisation in the operation of practice support.
• Manage escalations, identifying problems and choose from a range of potential solutions where the objective is still reasonably clear.
• Identify and implement key performance metrics to drive continuous improvement to practice maturity.
• Be an active member of the Digital Practice Support Community, driving and leading opportunities to share knowledge and develop a strong community presence.
• Plan and manage end to end delivery of Practice events including cross government events.
• Develop and manage the processes and guidance that support the design and delivery of appropriate communications and frameworks.
• Develop, manage and co-ordinate the delivery of communication plans ensuring effective embedding of key messages.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of £55,557.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,000 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.