Job Vacancy IT Support Engineer with 1st and 2nd Level Support

Job Description

IT Support Engineer with 1 st and 2 nd Level Support

Our Client is a very successful bank with offices across Europe and the Middle East.

The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office.

You will have at least 3 to 5 years experience of 1 st and 2 nd Level Support as an Engineer.

Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks.

Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024).

Main skills for the position:

Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am -> 17:30pm (UK).

As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team.

   •   1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles

   •   Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users.

   •   Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations

   •   Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects

   •   Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes.

   •   Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit

   •   Ability to educate and support User bases of varied level of IT knowledge

   •   High standard support for our VIPs (C - Level and Heads of Departments)

Technical Skills Required:

   •   Exposure to Market Data, Bloomberg, Trader Support (bonus)

   •   Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).

   •   Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.

   •   Know-how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm

   •   Windows Server Environment 2012/2016 - design, deployment, maintenance and support.

   •   Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level

   •   PowerShell to a moderate level

   •   VPN troubleshooting and Support understanding necessary.

   •   Router maintenance - wireless configuration, installation and setups

This is a 12 month FTC position.

The salary will be negotiable in the range £30K - £40K.

Do send your CV to us in Word format along with your salary and notice period/availability.