Job Vacancy ServiceNow Platform Administrator

We're looking for an exceptional ServiceNow Platform Administrator to help us make a difference to our planet.

As our ServiceNow Platform Administrator, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

• We're a force for good - focusing on our environmental and social impact
• We're experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We're better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise

You will work within a highly skilled technical team in supporting our ServiceNow platform, which hosts a number of applications including ITSM, ITOM, CSM and SPM. ServiceNow is a strategic platform at the Met Office which we are looking to exploit it to its fullest extent, therefore we are looking for a driven and enthusiastic IT professional

Your key duties

• Support continual service improvement of the ServiceNow platform, working with product managers, solution architects and delivery partners as necessary and delivering quality outputs to numerous internal stakeholders
• Identify, investigate, and resolve issues with the platform, assisting team members as necessary. As a ServiceNow administrator, not only do you have the skills to manage the ServiceNow platform, but also have the aptitude to assess and resolve broad range of IT related issues which may be unique and complex in nature
• Create, own, and maintain technical documentation and support information for colleagues and customers
• Adhere to team development and support standards including, but not limited to, working in an ITIL support environment
• Communicate effectively as necessary to a diverse audience ranging from highly technical to end user

This ServiceNow Platform Administrator role is aligned to Applications Operations Engineer Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk)

We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.

Why join us

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list.

As our ServiceNow Platform Administrator your total reward package will be up to £40,480 annually, which includes:

• £26,954 base pay
• An outstanding Civil Service pension, with an average employer contribution of 28.97%
• Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Essential Criteria, skills and experience:

1. We keep evolving - Experience of managing and supporting commercial off the shelf applications and SaaS products and a willingness to develop that knowledge to support software in an enterprise environment
2. Experience of working in an IT operations environment with incident response, change and request management.
3. We live and breathe it - Clear enthusiasm for working in IT and an ability to solve abstract IT problems, providing efficient and effective solutions in a timely manner.
4. Evidence of an organised and structured approach to work.
5. A proven ability to communicate easily, enthusiastically, and professionally with a range of customers.
6. We're better together - Good team-working skills including an ability to coach and mentor junior colleagues, facilitate knowledge sharing and improve wider team capability.

How to apply

If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 26/01/2025 at 23:59 with first stage interviews commencing from 10/02/2025. You will hear from us once the closing date has passed.

As part of our commitment to redeploying staff, certain candidates will be given priority status in the application process.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at .

If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.