Job Vacancy Senior IT Service Manager

Senior IT Service Manager

Pay up to £66,058, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Previous Service Management experience in a large complex IT environment, including understanding of and exposure to ITIL Service Management Framework to deliver a quality service and continuous improvement
• Ability to build strong relationships across a diverse range of stakeholders and services
• Previous experience of strategic planning and defining future direction
• Previous experience of operating in a senior leadership role, including line management, and coaching of medium to large operational teams

You and your role

As a Senior IT Service Manager, you will be working within our Centralised Application Support Services (CASS) to liaise with Digital Practice team and ensure key framework adoptions and standard are aligned, driving innovation and continuous improvement across CASS. You'll be a member of senior leadership in the CASS team, giving you a unique opportunity to steer and shape the direction of the function to meet service needs as they change and grow.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, or Newcastle, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £66,058.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,090 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.