Questions to ask a new client

Sneblot · 05/26/2010

Hi I'm quite new here and I was just collating a list of questions to ask a client I am meeting on Monday. This will be the first big comminson I have ever had and I want to come across professional as it could lead to quite a bit more work in the future. Here is the list of questions I have been able to come up with bare in mind that this is a collective of artists who's product is themselves.<br /> <ol> <li>What is most important to you, quality or speed?</li> <li>How often do you want updates on my progress?</li> <li>What is the purpose of this project?</li> <li>Who is your audience?</li> <li>Do you need a business card and letterhead?</li> <li>What are the specific project instructions?</li> <li>Do you need a contact form?</li> <li>Describe how you envision the finished project?</li> <li>Can you show me an example something like what you have in mind?</li> <li>Did you or someone else register the domain?</li> <li>What bugs you the most about websites?</li> <li>What do you NOT want on your site in terms of text, content, etc.?</li> <li>What is the budget for this project?</li> <li>What is the deadline for this project?</li> </ol> Any help would be much appreciated and hopefully we could turn this list in to a resource for people on here to check out fro new clients.<br /> <br /> <br /> Sneblot

Sneblot

Sneblot

Messages count : 1

Likes count : 0

Registration : 25 May 2010

Contact in PM

26 May 2010 08:28

Hi I'm quite new here and I was just collating a list of questions to ask a client I am meeting on Monday. This will be the first big comminson I have ever had and I want to come across professional as it could lead to quite a bit more work in the future. Here is the list of questions I have been able to come up with bare in mind that this is a collective of artists who's product is themselves.

What is most important to you, quality or speed?
How often do you want updates on my progress?
What is the purpose of this project?
Who is your audience?
Do you need a business card and letterhead?
What are the specific project instructions?
Do you need a contact form?
Describe how you envision the finished project?
Can you show me an example something like what you have in mind?
Did you or someone else register the domain?
What bugs you the most about websites?
What do you NOT want on your site in terms of text, content, etc.?
What is the budget for this project?
What is the deadline for this project?

Any help would be much appreciated and hopefully we could turn this list in to a resource for people on here to check out fro new clients.

Sneblot

Dcmtr 26 May 2010 13:54

Dcmtr

Messages count : 20

Likes count : 0

Registration : 27 May 2008
Contact in PM

I'm not really the ultimate expert on this, but I wouldn't ask the question about quality vs speed. You want them to think that everything you do, whether or not to a tight timescale, will be high quality.
SurreyWeb 26 May 2010 22:47

SurreyWeb

Messages count : 15

Likes count : 0

Registration : 19 July 2008
Contact in PM

Hi Snelbot

Not that much wrong with your questions but unless the business owner expresses a particular interest in technicalities, chances are they don't have any.

You need to spend your time talking about what you are going to do for the business, the bottom line, that's why they are spending the money.
Victorious 27 May 2010 15:20

Victorious

Messages count : 20

Likes count : 0

Registration : 3 May 2010
Contact in PM

I pretty much would expect they will tell you themselves about all this things... Let them talk and point them in the right direction (well your direction). As regards the stuff like contacting them with the progress you set the rules. Most of the time I dealt with the customers they were complete idiots that didn't know what they want and went with everything I told them.