Find your next tech and IT Job or contract Analysis in England

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st /2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

We are looking to recruit two Service Desk Analysts to provide world-class customer support to help us make a difference to our planet. As our Service Desk Analyst, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. We are looking to appoint two positions - one for a permanent post working a 24/7 shift pattern and one as a day worker in a 12-month temporary appointment which has the potential to develop into a permanent position. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise Joining our Met Office Service Desk, you will assist in delivering a world class customer service using our IT Service Management tool ServiceNow to manage customer interactions via phone and email. Working in this continuous changing environment, with global customers (both commercial and members of the public) you'll tackle a range of questions, which requires you to actively listen, and have a genuine level of empathy in times of distress or frustration. As our Service Desk Analyst - Customer Support Advisor, you will handle questions about weather forecasts and climate, as well as helping to manage and resolve operational IT by working closely with our IT Operations and Service Management Teams. Working patterns: we currently have vacancies for day workers and 24/7 shift workers Shift-working details: The 24/7 post has a roster pattern which is issued 8 weeks in advance and is typically made up of four 12 hours shifts: Day (7am - 7pm), Day, Night (7pm - 7am) then Night. These four shifts are followed by four days off. This 8-day pattern means your working days are different each week. We aim to give 24/7 shift workers some shorter weekday shifts to attend training, team meetings and pursue personal development opportunities throughout the year. Day working shift details: The day working post has a roster pattern which is issued 8 weeks in advance and is typically made up on Monday - Friday 8:40am - 5:00pm, with infrequent weekend work (average 1 weekend day per month, a day off in the week to balance hours) Your key duties To handle questions about weather forecasts and climate Helping to manage and resolve operational IT by working closely with our IT Operations and Service Management Teams. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our Service Desk Analyst - Customer Support Advisor, your total reward package will be up to £32,260 annually, which includes: £22,852 base pay £4,200 as an Unsocial Hours Shift Allowance until end March 2025, if applicable to the working pattern at your location. This allowance is currently under review and there maybe changes from April 2025. Unsocial hours bank holiday allowance when applicable. An outstanding Civil Service pension, with an average employer contribution of 27% Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Ability to communicate effectively and empathetically with a diverse range of internal and external customers. (Lead Criteria) A general knowledge and interest across all aspects of IT, with a willingness to evolve these skills to improve the customer's experience. An enthusiasm for problem solving and an interest in developing these skills further, along with an eagerness to take ownership of customer issues. Ability to work under own initiative and prioritise workload. Team player with a 'better together' ethos, able to actively listen to colleagues, respect and contribute to ideas and aim to continuously improve the way we work together. The panel may perform a preliminary sift of the lead criteria as indicated above. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 06/01/2025 at 23:59 with first stage virtual assessments during week commencing 20/01/2025, and successful candidates being invited for a face-to-face interview during week commencing 27/01/2025. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

Job Description Business Analyst with Oracle CRM Systems - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. The Client would like to you have at least 3 to 5 years experience of working with a CRM system - ideally with Oracle CRM - although they will consider others. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table - but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.

Job Description Business Data Analyst with Actimize - Canary Wharf Docklands London We are currently seeking an experienced contracting Data Analyst to join our dynamic and growing Professional Analysis team based in central London. You will primarily gather, understand and document detailed business requirements using appropriate tools and techniques and manipulate, analyze and interpret complex data sets relating to the employer's business. Data analysis, management and Integration experience Perform business analysis to support the deployment of Actimize AML products to meet clients' business requirements Identify, evaluate and implement external services and tools to support data validation and cleansing Liaise with internal and external clients to fully understand data content Create data dashboards, graphs and visualizations Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool Develop and document data processes including data cleansing and matching ETL design You must have at least 1 to 2 years experience of working with Actimize software. Candidates must have a Bachelor's degree in a related subject Candidates must have proven and significant experience as a Data Analyst Strong PL/SQL skills Database development (SQL Server, Oracle) Data migration knowledge & experience Development and test of ETL Extract/Transform/Load (ETL) with large data sets. Using Enterprise level tools including MS SSIS, Informatica etc Procedural language such as C# or Python Master data management routines using Oracle SQL & PL/SQL This is a 6 month contract assignment in Canary Wharf Docklands London. Please send your CV to us in Word format along with an hourly rate and availability.

Job Description Senior MI Business Analyst/Project Manager Our Client is a bank based in the City and are looking to recruit a Senior MI Business Analyst with Project Management skills. You will have at least 6 to 10 years proven hands-on expertise. Focus of the role: • Help the organisation (Senior Management and SMEs) to review business and financial performance of the organisation based on data and facts, advance understanding of the business success factors, business results and risks. • Develop technical and business solutions for MI, enable effective data management and sourcing of the data for MI, reporting and project activities. • Interact with vendors, Project teams and Development team in London and other sites to align delivery of the MI and sourcing of the data across business functions and entities. Responsibilities: • Develop MI and Reports predominantly for the business functions and SMEs, based on their requirements and expressed needs. Interact with other information workers (in business and finance teams) to ensure the data produced by those are sync'ed and \"tells same story\". • Ensure the overall strategy of the data management within the Bank, guard and rationalise development or new data sources for MI purposes, align business and technical understanding of the available data with the requirements. • Facilitate and lead enhancements of the available data sources that would assist the organisational performance and guide the organisation in effort to optimise and automate business processes to collect and use data for reporting and MI purposes. • Working with team members and Subject Matter Experts or SMEs on identifying, designing, building, and performing analytics to provide risks and controls insights to business partners & Internal Audit • Document business MI Solutions to ensure this knowledge is retained within the organisation, interact with operational and technology management regarding access, processing, reporting, and integrity of source systems and data repositories, to educate them on data available to in organisation, how the data could be used. • Influence the technical team and the business to ensure the technical environment address current and aligned with future business needs and organisational skills. Key Skills: • Technical o Advance SQL querying skills, ability to write complex SSRS formulas o In-depth knowledge of MS SQL Server and experience to deliver MI and reporting solutions using the entire spectrum of the MI solutions (SSIS, SSRS, Power BI) ideally on early versions (2013/2016) and assist the organisation to migrate to later versions. o Exposure and high-level understanding of the SSAS and MDX language (although the organisation currently does not use OLAP). o Good exposure to PowerBI and advance knowledge of DAX (query language) and data modelling using this tool. o Good working knowledge of Excel capability, use of the reporting purposes, and formulas; desired VBA skills to optimise the data presentation. o Ideally, working knowledge of Hyperion/Essbase. o Working knowledge of SharePoint and its use to manage the MI, automate MI and reporting workflow, information and report distribution. o Good working practice designing data collections by using Kimball methodology. • Non-technical: o Practical understanding of the Data Visualisation techniques and principles. o High-level understanding of the data management and its impact on organisation's bottom line. o Stakeholder management and interpersonal skills to understand the business requirements, link them to a business narrative and softly guide SME by delivering the requested MI. o Some understanding of the architectural principles, Agile methodology to engage users and deliver business solutions. o Ability to communicate complex technical concepts and narrative to business audience and non-technical teams. This is a Full Time Contract - duration is 12 months. Salary will be dependent upon experience and expertise - but will be in the range £60K - £75K. Please send your CV to us in Word format along with your salary and availability.

Security Analyst Manchester / Hybrid Our client is a dynamic and growing insurance organisation committed to ensuring the security of information systems and safeguarding sensitive data. As part of their ongoing efforts to enhance our security posture, we are looking for a skilled Security Analyst to join the team in Manchester.Job Description:We are seeking a proactive and detail-oriented Security Analyst to play a key role in maintaining and strengthening our security infrastructure. The ideal candidate will have hands-on experience in security controls, day-to-day security operations, patch management, documentation, and an understanding of ISO 27001 standards. You will work closely with various teams to ensure that security best practices are implemented and adhered to across the organisation.Key Responsibilities: * Manage and monitor day-to-day security activities to ensure the confidentiality, integrity, and availability of company data and systems. * Implement and maintain security controls, ensuring compliance with internal policies and external regulatory requirements. * Oversee patch management processes to ensure timely application of security patches across all systems. * Document security processes, incidents, and improvements to maintain a robust security posture and support compliance efforts. * Support the implementation and ongoing maintenance of the ISO 27001 Information Security Management System (ISMS). * Conduct regular security assessments, vulnerability scans, and remediation activities. * Collaborate with cross-functional teams to identify and mitigate security risks. * Respond to security incidents, conducting thorough investigations and ensuring corrective actions are taken. * Assist with security audits and ensure compliance with security standards.Key Requirements: * Proven experience as a Security Analyst, with a strong focus on controls, patch management, and documentation. * Familiarity with ISO 27001 standards and experience supporting or implementing an Information Security Management System (ISMS). * Knowledge of security tools, threat detection, and vulnerability management. * Experience with security patching processes and tools. * Strong documentation skills, with the ability to create clear and concise reports. * A proactive and analytical mindset, with attention to detail and the ability to solve complex problems. * Ability to work independently and as part of a team, collaborating with various departments. * Strong communication skills, both written and verbal. * Relevant security certifications (e.g., CISSP, CISM, CISA) are a plus, but not essential.Benefits: * Competitive salary and benefits package. * Opportunity for career growth and professional development. * A collaborative and inclusive work environment. * Flexible working options.

Job Description Business Analyst with HR Systems - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. The Client would like to you have at least 5 years experience of working a HRIS - Human Resources Information System - ideally Cornerstone HRIS - although they will consider others. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table - but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.

Job Description Infrastructure Network Support Analyst We are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise. Must be able to technically as well as manage all the day to day tasks as part of the hands-on aspects of this role. The following are some of the skills required: • Strong infrastructure generalist • good applications experience on windows platforms • Strong AD • Windows Server - 2003 upwards • Experienced and very strong trouble-shooter • InTune a benefit. • experience with Application deployment via GPO's a benefit • experience with image deployment methods Milton Keynes base and must be within easy commute. Some UK travel required and international travel possible in future The Client is looking for someone who comes up with the solutions and is pro-active not just the waiting around for orders and direction. The position is based in Milton Keynes - with travel. Please send your CV to us in Word format along with your daily rate and availability.

Job Description Application Support Analyst 2 nd and 3 rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2 nd and 3 rd line support for the Clients application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Clients data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 st and 2 nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the application portfolio • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.

Job Description IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: • Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. • Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. • Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. • Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. • Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period • As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects • Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. • Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: • Exposure to Market Data, Bloomberg, Trader Support • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Job Description MI Analyst The successful candidate will have very strong knowledge and experience in developing and supporting the BI systems with the focus being on Hyperion Workspace 9.3.0.1. They must have very good experience in the development of Applications in OLAP Environments particularly Hyperion Planning 11.1.1.2 and Hyperion Essbase. They should also have experience with SQL Server and SQL Server Integration Services SSIS. Good business understanding and ability to analyse business needs and requirements is also essential It would be excellent if the individual has had exposure to Banking/Financial environment, PC development platforms and knowledge of banking systems like Equation, Findur, Eximbills. The ability to speak a second European language is desirable but not essential. Installs/updates Eximbills and related systems. Supports and maintains Eximbills and related systems Trains users in Eximbills and related systems Project manage complete cycle of Eximbills implementations and upgrades Prepared to undertake ad hoc tasks, as and when needed Prepare necessary documentation relating to new and existing systems At least 2+ years in Eximbills toolkit. Experience in Trade Finance and/or Payments Analysis. Demonstrable ability to support production environments, and be able to show an understanding of business continuity practices. Demonstrable ability to solve problems, and show initiative. Experience in Misys Equation Banking system related modules Exposure to Banking/Financial environment. PC environment knowledge Exposure to PC development platforms ISeries environment knowledge The role will be based in the City London. Salary range will be circa £50K - £60K + benefits Do send your CV to us in Word format along with your salary and availability.

Job Description Years of relevant experience 2+ years Education Level Bachelor's Degree About the Job Here at Nexus we are recruiting for a Business Analyst (Data & Regulations) to join a multi-national company which provides custom information technology, consulting, and business process outsourcing services. We are looking for a Business Analyst with a background in Reference Data and Regulations / understanding of Collateral. You will have at least 3 to 5 years experience as Business Analyst coupled with at least 2 years of data analysis, reference data and ideally collateral. Job Description: - Data Analysis of Client Reference Data / complex data set analysis - Management of RAIDS log / creation of status packs - Business Analysis/Process review / documentation of processes / UAT cases - Maintaining and developing relationships with Business/IT stakeholders - Supporting delivery of new systems / system enhancements Requirements: - Experience in analysing/manipulating large volumes of data using Access/Excel - Ability to prepare structured PowerPoint presentations/good comm skills - A good understanding of Data flows, mapping and systems infrastructure - Understanding of Client & Account data including Client On-boarding/KYC - Understanding of data distribution/interfacing methods & technologies If you have the experience we are looking for and wish to be considered please your CV to us in Word format.

Job Description About the Job 3 rd Line Cisco Support Analyst We require a 3 rd Level Cisco Support Analyst for our Client based in Gloucester. You must have at least 2 to 3 years experience of supporting applications on a Cisco platform at 3 rd line support level. Full understanding of the architectural and engineering design and integration process of communications solutions. Ability to multi-task, prioritizing multiple objectives and initiatives. Strong client service oriented and ability to interact with clients, staff, and management teams. Good verbal and written business communication skills. Ability to work independently, with a high degree of initiative, and within a collaborative team environment. Strong organizational and time management skills The ability to install and maintain complex solutions in an ever evolving market place, to problem solve in a logical manner in order to rectify customer issues efficiently. The responsibilities include developing the network design in conjunction with Product Management. To implement the network design in chosen locations. Work with Product Management to design the support processes and communicate these out to the support teams within Nine. To support partners in the implementation and support of their own customer installations including some out of hours on call duty. To monitor and maintain the hosted infrastructure and respond to and resolve any faults that may arise using diagnostic tools and vendor support. Must have the following skills: • Cisco, Microsoft, Linux and other relevant certifications • Server administration including Windows and Linux • Knowledge of voice prioritization including QoS and VLANS • Proficient in the operation and management of routers and switches (qualified to CCNA or equivalent) • In-depth expertise in VoIP protocols (SIP, RTP, TFTP and related Protocols) and delivery and support of voice applications using these technologies • Knowledge of IP based technologies, with an understanding of LAN/WAN methodologies and topologies as a minimum. • Strong working knowledge of data communications including: TCP/UDP/IP, routing, tunneling, Please forward your CV to Click here to contact this recruiter in Word format, along with your salary expectations.

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2 nd and 3 rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1 st and 2 nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). • Manage day to day operational aspects of a project and scope. • To assist the IT Manager in delivering various IT projects. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. • Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . • Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. • To hold Administrator function for some of the systems housed at the Branch\". Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. • Manage inventory of computers, network equipment including tracking of purchased equipment and services. • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. • To perform monthly infrastructure test and report for Risk Assessment. • Manage Incident Handling procedure (This includes monitoring as well as post -incident follow up • Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. • To comply with all applicable FCA/PRA conduct rules. • Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.

Contract Business Analyst - West Yorkshire - Outside IR35 I have an exciting opportunity based in West Yorkshire in the Financial Services sector where my client is looking for a skilled Business Analyst on a contract basis. Description of Role The Business Analyst will manage business analysis activities for the Data and Reporting Domain. Responsibilities include: • Acting as a bridge between the business and data engineers to produce requirements for reporting and data feeds. • Working closely with the solution architect to maintain technical documentation related to data storage and transformations. • Collaborating with the BA community of practice to ensure alignment of dependencies and requirements. • Data literacy and the ability to derive insights from reporting are critical. • Building data pipelines, ingesting data from the new ecosystem into the Microsoft Azure modern data platform, and consolidating into existing data marts for downstream reporting, analytics, and modelling processes. • Working on a Microsoft Azure modern data platform • Working in a SAFE Agile methodology Role Details ???? Outside IR35 '? Day rate: £525 - £550 per day ???? On-site working: West Yorkshire- Expected on-site 2 days per week(non-negotiable) ? Contract length: 6 months initially, with a high likelihood of extensions ???? Start date: Mid December 2024 Description of Role The Business Analyst will manage business analysis activities for the Data and Reporting Domain. Responsibilities include: • Acting as a bridge between the business and data engineers to produce requirements for reporting and data feeds. • Working closely with the solution architect to maintain technical documentation related to data storage and transformations. • Collaborating with the BA community of practice to ensure alignment of dependencies and requirements. • Data literacy and the ability to derive insights from reporting are critical. • Building data pipelines, ingesting data from the new ecosystem into the Microsoft Azure modern data platform, and consolidating into existing data marts for downstream reporting, analytics, and modelling processes. • Working on a Microsoft Azure modern data platform • Working in a SAFE Agile methodology • Define ETL requirements and processes and legacy data systems. • Documented business use cases for data ETL and Power BI reports. • Data Analysis and Reporting: Proficient in analysing complex data sets and identifying insights using Power BI. Experienced in utilizing Power Platform tools (Power BI, Power Apps, Power Automate) and integrating AI tools for enhanced data processing and reporting. Requirements • At least 5 years of experience as a Business Analyst • Essential experience in having worked on large scale Data Transformation • Have clear evidence of working on similar roles as explained in the 'Description of the role'. If this role interests you, please apply with the latest copy of your CV. Given the anticipated high interest, I will prioritise candidates who meet the requirements, so any additional context you can provide would be greatly appreciated. As you can see this is not a standard Business Analyst role as it has such a large emphasis on the Technical Data side of the role. Please only apply if you feel this is a strong match to your skill set and previous experience. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit XX XX XX XX XX Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales