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Salesforce Systems Manager Home-Based (UK) About Us At Family Action, we transform lives by providing practical, emotional, and financial support to those who are experiencing poverty, disadvantage, and social isolation. We have been building stronger families since 1869, and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants. We are now looking for a Salesforce Systems Manager to join our team on a full-time or part-time, permanent basis. The Benefits - Salary starting at £36,842 per annum (with an additional £480 home-based allowance per annum) - Annual paid leave of 30 working days plus bank holidays - Up to 6% matched pension contributions - Flexible working arrangements from day one - Enhanced paid sick leave and paid family leave provisions - Eye care and winter flu jabs vouchers - Cycle to work scheme - Ongoing quality training and career development opportunities This is a fantastic opportunity for an experienced Salesforce professional with a passion for systems management to join our compassionate and people-focused organisation. You'll have the chance to play a critical part in improving our Salesforce systems, ensuring our teams can deliver top-quality support services for families in need while enhancing your own skills. So, if you want to advance your career in a forward-thinking charity dedicated to positive change, then apply today! The Role As a Salesforce Systems Manager, you will manage and enhance our Salesforce-based systems to support our wide-ranging services and ensure effective solutions. Working closely with internal teams to assess their needs, you will develop and maintain Salesforce solutions and provide user training while ensuring efficient data migration and system adoption. Additionally, you will: - Lead system implementations for new services - Resolve operational and technical issues to improve business performance - Support services in using their data to showcase their impact About You To be considered as a Salesforce Systems Manager, you will need: - Experience in Salesforce covering advanced administration, process automation, declarative development, training and support - Experience implementing simple automated processes using Salesforce Flow to address simple business challenges - Experience defining and developing new business systems - Experience in the analysis and reporting of management information and performance indicators - Considerable expertise working with Excel for analysis and data manipulation Please note, we typically meet at our Head Office in London once per month. Occasional visits to other Family Action sites across England will be required. The closing date for this role is 17th November 2024. Interviews are scheduled for the w/c 25th November 2024. Other organisations may call this role Salesforce Administrator, Systems Manager, Salesforce Release Manager, Salesforce Platform Manager, or Business Systems Manager. Webrecruit and Family Action are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're looking for a fulfilling role as a Salesforce Systems Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Senior Salesforce Systems Manager Job Reference : 1319 Function : Central Functions Service : Systems Salary : - Starting at £41,723 FTE per annum (salary will be adjusted for part-time) - Additionally, £480 home-based allowance FTE per annum Location : Home-based. We typically meet at our Head Office in London once per month. Occasional visits to other Family Action sites across England will be required. Hours : Full-time or Part-time options (based 37 hours per week FTE). We offer flexible working arrangements - please see below for more details. Contract : Permanent Family Action & the Role's Impact: At Family Action, we support people through change, challenge or crisis. It's what we've done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. We are recruiting for a Senior Salesforce Systems Manager to join our small but highly effective Systems team. Together, we lead the support and development of Family Action's Salesforce-based systems to support diverse and high quality services. This is an exciting position, providing opportunities to make a real difference to our services in communities across the country. Main Responsibilities: - Drive the successful adoption of In-Form and other Salesforce-based systems by proactive communication, training and development. - Provide support and training across our Salesforce-based systems - In-Form and CRM (550 users across 80 services). - Optimise the benefit that systems can provide to the organisation by delivering a plan of improvements and developments. You are a team player who loves to find and adopt creative solutions to solve problems with your users. You will have expertise and experience in Salesforce in the areas of administration, process automation, in-depth declarative development, training and end-user support. You will also be able to define and develop new business systems and manage complex projects. You are highly numerate and a master in Excel. We are forward looking, ambitious and have a commitment to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operate with mutual respect. If you share these values and behaviours and have the necessary skills, then we look forward to hearing from you. Today, we work with more than 60,000 families in over 200 community based services, as well as supporting thousands more through national programmes and grants. We are the 7th Best Charity and 55th Large Company to work for in the UK in 2021 (Best Companies Awards), and were awarded the Third Sector Charity of the Year 2021. Benefits: - an annual paid leave of 30 working days plus bank holidays - up to 6% matched-pension contributions - flexible working arrangements and new starters have the right to make flexible working requests from day one of employment - enhanced paid sick leave and paid family leave provisions - eye care and winter flu jabs vouchers - cycle to work scheme - investing in your professional development with ongoing quality training and career development opportunities We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. To Apply: - Download: the Application Form linked to the Family Action job advert which can be accessed via the apply button - Closing Date: 10th November at 11:59pm - To learn more about Family Action: Careers - To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey Interviews are scheduled to take place from 18th November 2024 virtually, with slots throughout the working day and early/late slots available by request. Our commitment to Equality, Diversity & Inclusion: We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview. *Ordinarily, Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons. Other organisations may call this role Senior Salesforce Administrator, Systems Manager, Salesforce Release Manager, Salesforce Platform Manager, or Business Systems Manager. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Description Business Analyst with Oracle CRM Systems - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. The Client would like to you have at least 3 to 5 years experience of working with a CRM system - ideally with Oracle CRM - although they will consider others. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table - but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.

Job Description Microsoft Dynamics CRM Solution Architect Our Client has a Global operation for which they are now looking to recruit a MS Dynamics CRM Solutions Architect with at least 7 years experience in a MS Dynamics Architect role. You will be the design authority, evangelising across all elements of the Dynamics CRM solution Work with key stakeholders to further develop and enhance the Dynamics solution Be the gatekeeper to the design, architecture, and implementation of the global platform Lead the conceptualisation, design and delivery of high-quality solutions across all areas of the Dynamics landscape, including CRM, Marketing, Portal and several incoming and outgoing interfaces via the integration platforms Use in-depth knowledge of MS Dynamics to solve technical design challenges across the Clients 30+ sites who will use the platform Prepare and seek approval for high and low-level business and technical architectural documents which describe proposed solutions Be the interface between the business, Product Owner and various technical resources to ensure solutions are effectively embedded into the organisation Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations Use advanced knowledge of JScript, C#, PowerApps and MS Technologies to enhance the solution and develop proof of concepts to demonstrate options Investigate, analyse and propose new technologies or revisions to existing architectural design that will benefit the admissions user communities Keep knowledge of Dynamics and supporting technologies up to date in line with the latest platform changes Identify product risks and mitigate or communicate as necessary Organise and conduct discovery workshops, discussions, and value-based use case demonstrations for requirements/proposed solutions Provide direct Technical Design support within the Global Applications team to build or revise support processes and practises MS Dynamics CRM Certifications Other Microsoft certifications Cloud solution certifications TOGAF or equivalent 7+ years in Solution Architect role 7+ years Dynamics CRM Configuration/customisation 7+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal) Solution design with Critical thinking Configuration/customisation along with Testing and debugging Development tools (Visual Studio) Excellent interpersonal skills English as primary language Experience in global delivery environments and Working within remote teams Experience of education sector coupled with Experience of DevOps Salary for this role be in the range £70K - £75K plus benefits. The position will be based in Milton Keynes. Please send your CV to us in Word format along with your salary and availability.

Job Description NetSuite Developers with SalesForce Our Client is looking to recruit a Netsuite Developer with Salesforce experience. You must have at least 5 to 7 years expertise of working with Netsuite as a Developer coupled with experience of Salesforce. Key Responsibilities: Understand the Clients business and processes to provide inputs for improved use of technology, including Salesforce. Propose system design/enhancements based on business needs and NetSuite expertise Review current implementation and propose improvements to enable us to optimise value from NetSuite's native functionality. Implement agreed changes Work on NetSuite configurations and custom development to deliver optimal solutions to support and continued growth while advising the business on risks around customisations or alterations to the platform Undertake analysis of user and business requirements, with particular regard to their impact on existing NetSuite system and environments, and produce an appropriate system design. Complete technical analysis, design, configuration, scripting, and implementation of NetSuite customizations and functionality, Manage configuration changes to fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports and dashboards Develop, test and deploy customized fields, forms, scripts, workflows, custom records, and user roles to meet business requirements Support existing custom scripts and solutions Conduct the overall analysis, testing, and deployment for ongoing NetSuite upgrades Manage incidents for NetSuite application and coordinate with external vendors and key internal teams Coordinate with NetSuite support on issues that cannot be resolved internally Develop, launch, and manage in-depth KPIs, dashboards, and reports for NetSuite functions at both management and individual level. Support end user requests for new saved searches, reports, KPIs and dashboards Manage and maintain proper system access/rights and role definitions and user access Create and maintain documentation for NetSuite customisations, workflows, processes and troubleshooting steps Develop rollout standards in line with agreed architectural principles to ensure the delivery of resilient solutions Identify application integration opportunities that can streamline business processes and improve productivity Propose and implement potential NetSuite integrations with internal and external systems working alongside the Senior Enterprise Architect Manage and support 3rd party integrations with NetSuite Qualifications, Experience and skills Act as a subject matter expert on the NetSuite Ecosystem. Provide mentoring and code review to current Netsuite developers to ensure highest standards are met. Qualifications, Experience and skills Minimum 5 years hands-on NetSuite experience General knowledge of back office business processes for Finance and Supply Chain Strong technical knowledge covering NetSuite as a technology platform including proficiency in NetSuite's SuiteScript and SuiteTalk APIs, and have experience with other cloud-based technologies. Experience with client-side technologies like JavaScript, HTML and web services (XML, SOAP, WSDL) Experience with SalesForce is a plus Expert at professional programming practices including source code control, versioning and documentation. University degree in computer science, engineering or related fields Ability to collaborate and communicate effectively across functional departments and management hierarchies. A consistent track record of working effectively on virtual teams is required Excellent analytical and problem solving skills Excellent written and verbal communication skills Experience designing and architecting solutions Willingness to learn and ability to flourish in a high growth, dynamic, and entrepreneurial environment Self-starter with the ability to run projects from origin through execution The role can be based in London or Leeds and for the time being will be working remotely. The duration for this assignment is 6 months. The rate will be circa £350 to £550 per day. Please send your CV to us in Word format.

Job Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with Salesforce SFDC Lightning would be useful. Have good experience in release management/ITIL process. You must have the ability to support customers and handle complex support queries. The Client is based in the UK and this role can be remote. The rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

Job Description Senior Microsoft Dynamics D365 CRM Developer Our Client is looking to recruit a Microsoft Dynamics CRM Developer with at least 5 years proven track record of developing within the MS Dynamics CRM suite. Lead the ongoing development for the Global MS Dynamics CRM platform. Develop solutions to varied complexity levels for requirements from the global business Maintain a high-quality platform by with solutions developed in line with coding standard Design and implement MS Dynamics CRM solutions to be fully compliant with Client's business processes and requirements Design, code, test CRM application modules that meet Architecture Blueprint specification Use your deep and extensive knowledge of JScript, PowerApps, C#, .NET Core, and SQL Server, to further enhance the current solution to meet ongoing business requirements Participate in execution and documentation of tests ensuring that an application or architecture meets agreed Quality standards Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations Evangelise the Dynamics core features and functionalities to support business decision making process Seek opportunities to continuously improve the Dynamics solution for the schools across all regions You will have 5+ years development in JS, C#. NET, SQL, PowerApps (1-2 yrs) 5+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal) Experience of process alignment to out of box functionality Configuration/customisation, Testing and debugging Development tools (Visual Studio) Excellent interpersonal skills English as primary language Experience in global delivery environment and working within a remote-teams. Experience of education sector and of DevOps with documenting solution design (High/low level) Must have MS Dynamics CRM Certifications along with a Degree in Information Systems or equivalent. The salary for this role will be circa £50K - £75K. The position will be based in Milton Keynes. Please send your CV to us in Word format along with your salary and availability.

Job Description Microsoft Dynamics 365 CRM Solutions Architect Our Client has a Global operation for which they are now looking to recruit a MS Dynamics CRM Solutions Architect with at least 7 years experience in a MS Dynamics Architect role. You will be the design authority, evangelising across all elements of the Dynamics CRM solution Work with key stakeholders to further develop and enhance the Dynamics solution Be the gatekeeper to the design, architecture, and implementation of the global platform Lead the conceptualisation, design and delivery of high-quality solutions across all areas of the Dynamics landscape, including CRM, Marketing, Portal and several incoming and outgoing interfaces via the integration platforms Use in-depth knowledge of MS Dynamics to solve technical design challenges across the Clients 30+ sites who will use the platform Prepare and seek approval for high and low-level business and technical architectural documents which describe proposed solutions Be the interface between the business, Product Owner and various technical resources to ensure solutions are effectively embedded into the organisation Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations Use advanced knowledge of JScript, C#, PowerApps and MS Technologies to enhance the solution and develop proof of concepts to demonstrate options Investigate, analyse and propose new technologies or revisions to existing architectural design that will benefit the admissions user communities Keep knowledge of Dynamics and supporting technologies up to date in line with the latest platform changes Identify product risks and mitigate or communicate as necessary Organise and conduct discovery workshops, discussions, and value-based use case demonstrations for requirements/proposed solutions Provide direct Technical Design support within the Global Applications team to build or revise support processes and practises MS Dynamics CRM Certifications Other Microsoft certifications Cloud solution certifications TOGAF or equivalent 7+ years in Solution Architect role 7+ years Dynamics CRM Configuration/customisation 7+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal) Solution design with Critical thinking Configuration/customisation along with Testing and debugging Development tools (Visual Studio) Excellent interpersonal skills English as primary language Experience in global delivery environments and Working within remote teams Experience of education sector coupled with Experience of DevOps Salary for this role be in the range £70K - £85K plus benefits. The position will be based in Milton Keynes. Please send your CV to us in Word format along with your salary and availability.

Job Description MS Dynamics 365 CRM Project Director Our Client is looking to recruit MS Dynamics 365 CRM expert Project Director with at least 7 to 10 years proven track record. The Client is moving their CRM data from a platform called Wattle to Selinesoft - so any experience of either or both of these CRM's would be handy but NOT essential. The core skills the Client wants you to bring to the project is MS Dynamics 365 CRM expertise with implementation skills. You will work with 4 key stakeholder departments in the business which are IT, Marketing, Finance and Policy. Your will organise the project plans coupled with the overview and project plan documents relating to the Clients MS Dynamics CRM data. This is a 6 month assignment. The Client would like to see Prince 2, Agile and MS Dynamics certification. Must have a degree. The Client is based in Holborn London. The rate for this assignment will be circa £650 - £850 per day. Please do send your CV to us in Word format.

Job Description Senior Salesforce Developer - City London We are currently looking to recruit a Senior Salesforce Developer with at least 2 to 5 years proven experience in working and developing with Salesforce • 2/3 years on Salesforce projects; • 2 + year of Zuora implementation with customization experience in Z - Force Quote and Z - Force 360; • 2+ years of experience in Apex, Visualforce, Javascript and JQuery development; • Extensive integration experience using different integration methodologies in Salesforce and Zuora and in using ETL tools (Informatics cloud an asset); • Salesforce Certified Developer (DEV 401); • Salesforce Certified Administrator (ADM 201); • Salesforce Certified Sales Cloud Consultant (plus); QUALIFICATIONS: • IT college degree (or equivalent); • 2-3 years' experience in Zuora and Salesforce. This is a 6 month contract based in the City London. Please send your CV to us in Word format.

Job Description Project Manager with MS Dynamics CRM Our Client is an international company looking to recruit a Project Manager with MS Dynamics CRM application versions 3.0 and above. You will have at least 5 years proven track record of working with MS Dynamics CRM. You will have the following skills: MS Dynamics CRM Online 2016 Update 1 within the Cloud • MS Dynamics CRM Online 2016 Update 1 within the Cloud • Ideally should able to write .Net interfaces (Web services, WCF services) around Dynamics CRM system so that same can be used in other systems. • Support for the business likely to be assisting within any issues/possible bug fixing/potential development opportunities • Support the application post go-live during system setting and fix applications issues not necessarily related to code • Assisting with architecting the Dynamics CRM system, related customizations, portals, and reports to model the client's organizational process • Advising stake holders on best practices for CRM, development or integration processes • Writing technical specifications for planned work • Creating data migration and integration mappings • Installing CRM and its related components such as Scribe. • Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface • Guiding projects along through daily communications with the customer • Resolving technical issues • Regularly communicating with the customer on the status of the issue resolution • Participating in the design and architecture sessions Will have Agile and/or Prince 2 background ideally with certification. The salary for this role is in the range £55K - £65K + Benefits. The Client's offices are based in Milton Keynes. Please send your CV to us in Word format along with salary and availability.

Job Description Adobe Marketing Cloud CRM System Architect - Portsmouth Within the Enterprise Applications Services, CRM practice in the UK, assisting in Marketing Automation delivery projects, the candidate will be responsible for: Support the successful delivery of Marketing Automation projects, in particular Marketing CRM implementations and integrations in UK region. From a solution design and delivery perspective, working closely with onshore and offshore CRM leads and CoE's Act as an onshore Marketing Automation SME, for new Marketing automation projects, helping to define the Marketing solution, scope, implementation and integration approach Design and implement Marketing CRM and content management technology solutions Marketing Automation, Social, MRM, Digital Asset Management - using leading Marketing Automation products like IBM Unica EMM Suite, Oracle Eloqua, SFDC ExactTarget, Adobe Marketing Cloud. The Client would ideally prefer a candidate with excellent knowledge of Adobe Marketing Cloud. Works closely with technical and business stakeholders to implement best practices and create and template campaigns Work closely with client Marketing and IT product administrators to optimize solution performance and configurations and assist clients to build internal competency Contribute to the marketing and growth of the Company's EAS CRM Marketing Automation competency in the UK, This is a 2 month contract assignment initially. Based in Portsmouth. Please send your CV to us in Word format.

Job Description Project Manager with MS Dynamics CRM System Our Client is an international company looking to recruit a Project Manager with MS Dynamics CRM application versions 3.0 and above. You will have at least 7 to 10 years proven track record of working with MS Dynamics CRM. You will have the following skills: • MS Dynamics CRM Online within the Cloud • Ideally should able to write .Net interfaces (Web services, WCF services) around Dynamics CRM system so that same can be used in other systems. • Support for the business likely to be assisting within any issues/possible bug fixing/potential development opportunities • Support the application post go-live during system setting and fix applications issues not necessarily related to code • Assisting with architecting the Dynamics CRM system, related customizations, portals, and reports to model the client's organizational process • Advising stake holders on best practices for CRM, development or integration processes • Writing technical specifications for planned work • Creating data migration and integration mappings • Installing CRM and its related components such as Scribe. • Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface • Guiding projects along through daily communications with the customer • Resolving technical issues • Regularly communicating with the customer on the status of the issue resolution • Participating in the design and architecture sessions Will have Agile and/or Prince 2 background ideally with certification. The salary for this role is in the range £55K - £65K + Benefits. The Client's offices are based in Milton Keynes.

Job Description Director of ERP and CRM MS Dynamics 365 - London The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software package integrated to D365 F&O and CRM. and legacy ERP applications (Navision, DataFlo) . The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: • Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. • Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals • Establish and lead the creation of technical SOPs and work instructions • Organize and lead a highly technical global team for scale and growth • Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications • Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. • Foster a culture of trusted partnership, service, and continuous improvement • Establish and meet service level commitments to support reliable and efficient daily operations • Managing significant capital and operating budgets • Lead and coach the ERP and CRM team to their full potential and develop their careers • Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice • Coordinate and contribute to end-user training, including the development of system documentation and training materials • Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations • Provide pre-go-live and post-go-live end-user support • Serve as the lead Dynamics365 F&O and CRM technical expert on the development team • Take responsibility for the customized unit programming and overall system functionality • Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task • Take responsibility for delivering development tasks within agreed budgets and timelines • Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: • Excellent leadership, management, interpersonal and communication skills. • Success managing complex systems implementation projects • Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain • Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service • Experience integrating ISVs with D365 • Experience with connecting D365 with Azure data lake • Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: • Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management • Experience designing and presenting IT solutions • In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT • SOX, HIPAA & GDPR knowledge preferred • Senior-level application management experience (12+ years) • 12+ years of people management • 2+ years in a large international company preferred • Excellent organizational skills with the ability to balance multiple demands • Proven ability to write effective system and process documentation -including business and system requirements, process diagrams, and data flow charts • Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems • Effective time management skills • Ability to communicate effectively with all levels of the business • Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision • Ability to handle and resolve conflict Salary for this role will be in the range £90K - £110K plus benefits. The position will be based in Kings Cross London - with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.

Job Description Business Analyst with MS Dynamics CRM - Cornerstone HR Oracle Financials - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. The Client would like to you have at least 3 to 5 years experience of working with a CRM system - ideally with MS Dynamics CRM - although they will consider others. The Client would also like the ideal candidate to have exposure/experience of HR Information Systems - mainly Cornerstone HR an finally experience of integration to Oracle Financials. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table - but probably in the range £50K - £65K. Please do send your CV to us in Word format along with your availability.

Job Description Project Manager with Salesforce - Central London Our Client is a global brand with the UK head office in Central London. They are now looking to recruit a seasoned Project Manager with at least 5 to 10 years experience as a Project Manager with experience of the full project life-cycle. Must have at least 3 to 5 years experience of working on Siebel or Salesforce projects. • Experience as PM, Product Owner or Senior BA with an enterprise CRM package (preferably Siebel or Salesforce) is a MUST • Experience as PM, Product Owner or Senior BA with an enterprise data warehouse and business intelligence tool (preferably Oracle products like OBIEE or Hyperion, or SAP Business Objects) is preferred • Minimum Bachelor degree in IT or Business • Minimum 5 years IT Project Management experience, preferably within Transformation Programme environment, ideally within the following sectors; Marketing, Creative, Information Technology or Fine Art • Experience in Change Management delivery • Experience in decommissioning legacy applications • Strong business acumen • Business planning, strategic prioritisation and pipeline management • Highly organised and capable to operate in a multi-stakeholder, fast paced environment • Exceptional written and oral communication skills - ability to conduct 'one on one' business as well to present in front of large, senior audiences • International (ideally Global) business exposure • Business English required; additional languages preferred Salary will be in the range £60K to £75K depending on expertise. Will be based in Central London. Please send your CV to us in Word format.