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Job Description Project Manager with MS Dynamics CRM Our Client is an international company looking to recruit a Project Manager with MS Dynamics CRM application versions 3.0 and above. You will have at least 5 years proven track record of working with MS Dynamics CRM. You will have the following skills: MS Dynamics CRM Online 2016 Update 1 within the Cloud • MS Dynamics CRM Online 2016 Update 1 within the Cloud • Ideally should able to write .Net interfaces (Web services, WCF services) around Dynamics CRM system so that same can be used in other systems. • Support for the business likely to be assisting within any issues/possible bug fixing/potential development opportunities • Support the application post go-live during system setting and fix applications issues not necessarily related to code • Assisting with architecting the Dynamics CRM system, related customizations, portals, and reports to model the client's organizational process • Advising stake holders on best practices for CRM, development or integration processes • Writing technical specifications for planned work • Creating data migration and integration mappings • Installing CRM and its related components such as Scribe. • Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface • Guiding projects along through daily communications with the customer • Resolving technical issues • Regularly communicating with the customer on the status of the issue resolution • Participating in the design and architecture sessions Will have Agile and/or Prince 2 background ideally with certification. The salary for this role is in the range £55K - £65K + Benefits. The Client's offices are based in Milton Keynes. Please send your CV to us in Word format along with salary and availability.

Job Description Network Infrastructure Support Engineer The role of the IT Infrastructure Engineer is to manage day to day activities to develop, deliver and support the infrastructure and upgrades needed to deliver this programme. You will be part of the 10 people UK ICT team but be assigned to the programme on a full-time basis. Provide technical and project management support Define, manage, track and proactively deliver technical solutions to achieve project goals Implement technical changes and solutions into the Companys environments Ensure all solutions are in line with Company policies and standards Act as interface between the project and BAU support team Fully document all solutions and activities You will be report to the Head of Global Infrastructure and the European IT Director Excellent communication skills, including including written and verbal You will have an understanding of ITIL, Prince 2 practices. Must have a MCP certification along with at least 5 years experience of desktop and application rollouts Ability to think creatively and problem solve and ability to work under pressure Must be able to document solutions and support users through system changes Should have effective time management and organisational skills Ability to learn knowledge of new systems quickly and apply them in the work environment Previous experience of supporting a school environment - desirable Should have the following technical skills: Microsoft Active Directory, Office 365 administration Windows 10 operating system Azure Portal Microsoft Intune uniFLOW management software Meraki Access Points Knowledge of SIMS.net - desirable Knowledge of education applications - desirable The position will be based in Milton Keynes with travel to various locations in the UK. The rate is negotiable. This is a 6 month contract assignment based in Milton Keynes. Please send your CV along with a daily rate and availability.

Job Description Project Manager with Applications Our Client is looking to recruit a seasoned Project Manager with at least 5 to 8 years experience in IT having come up the ranks from a Business Analyst or a Software Developer. For this role the Client is keen to recruit a Project Manager with knowledge of working a variety of applications - as this role will will focus on application development and the crossover to technology and infrastructure. Formal Prince 2 / Agile / PMP or similar qualifications to Practitioner level would be very useful. A minimum of 5 to 8 years broad based project management experience - from implementing applications to infrastructure. Must have experience of the full project lifecycle from business engagement, ideation and planning, through delivery (design, build, test) to implementation Keen, enthusiastic and outgoing personality with the ability to engage with the user community and management. Any experience of working in the educational sector on education projects would be very handy. There will be some UK travel required and international travel is possible in future. Milton Keynes base and must be within easy commute. This is an exciting new role - and the chance to join an expanding team and the Client is keen to recruit a Project Manager with a variety of skills and to be flexible in the type of projects that you will be involved with. The salary for this role is expected to be in the range £45K - £60K - although the Client may go higher exceptional candidates. Please send your CV to us in Word format along with your salary and availability.

Job Description Junior Project Manager with Applications Our Client is looking to recruit a Junior Project Manager with at least 3 to 5 years experience in IT having come up the ranks from a Business Analyst or a Software Developer. For this role the Client is keen to recruit a Project Manager with knowledge of working a variety of applications - as this role will will focus on application development. Formal Prince 2 / Agile / PMP or similar qualifications to Practitioner level would be very useful. A minimum of 3 to 5 years broad based project management experience - from implementing applications to infrastructure. Must have experience of the full project lifecycle from business engagement, ideation and planning, through delivery (design, build, test) to implementation Keen, enthusiastic and outgoing personality with the ability to engage with the user community and management. Any experience of working in the educational sector on education projects would be very handy. There will be some UK travel required and international travel is possible in future. Milton Keynes base and must be within easy commute. The salary for this role is expected to be in the range £35K - £45K - although the Client may go higher exceptional candidates. Please send your CV to us in Word format along with your salary and availability.

Job Description Project Manager with Applications Our Client is looking to recruit a seasoned Project Manager with at least 5 to 8 years experience in IT having come up the ranks from a Business Analyst or a Software Developer. For this role the Client is keen to recruit a Project Manager with knowledge of working a variety of applications - as this role will will focus on application development and the crossover to technology and infrastructure. Formal Prince 2 / Agile / PMP or similar qualifications to Practitioner level would be very useful. A minimum of 5 to 8 years broad based project management experience - from implementing applications to infrastructure. Must have experience of the full project lifecycle from business engagement, ideation and planning, through delivery (design, build, test) to implementation Keen, enthusiastic and outgoing personality with the ability to engage with the user community and management. Any experience of working in the educational sector on education projects would be very handy. There will be some UK travel required and international travel is possible in future. Milton Keynes base and must be within easy commute. This is an exciting new role - and the chance to join an expanding team and the Client is keen to recruit a Project Manager with a variety of skills and to be flexible in the type of projects that you will be involved with. The salary for this role is expected to be in the range £45K - £60K - although the Client may go higher exceptional candidates. Please send your CV to us in Word format along with your salary and availability.

Job Description Project Manager with Applications Our Client is looking to recruit a seasoned Project Manager with at least 5 to 8 years experience in IT having come up the ranks from a Business Analyst or a Software Developer. For this role the Client is keen to recruit a Project Manager with knowledge of working a variety of applications - as this role will will focus on application development and the crossover to technology and infrastructure. Formal Prince 2 / Agile / PMP or similar qualifications to Practitioner level would be very useful. A minimum of 5 to 8 years broad based project management experience - from implementing applications to infrastructure. Must have experience of the full project lifecycle from business engagement, ideation and planning, through delivery (design, build, test) to implementation Keen, enthusiastic and outgoing personality with the ability to engage with the user community and management. Any experience of working in the educational sector on education projects would be very handy. There will be some UK travel required and international travel is possible in future. Milton Keynes base and must be within easy commute. This is an exciting new role - and the chance to join an expanding team and the Client is keen to recruit a Project Manager with a variety of skills and to be flexible in the type of projects that you will be involved with. The salary for this role is expected to be in the range £45K - £60K - although the Client may go higher exceptional candidates. Please send your CV to us in Word format along with your salary and availability.

Are you an experienced Project Manager with a technical background? Do you thrive on delivering innovative projects that make a real-world impact? Our client designs and manufactures cutting-edge products that are vital to transport infrastructure. With a strong history of innovation and multiple Queen’s Awards, they pride themselves on being at the forefront of technology and sustainability. They are now seeking a Project Manager to lead technical projects, from feasibility studies to full end-to-end product development. Based in Gloucestershire, this role offers flexible hybrid working options, allowing you to effectively balance work and life. Offering a salary of circa £60,000, plus 25 days holiday, 5% employer pension contributions, and life insurance. Key Responsibilities • Manage technical projects, ensuring innovative, high-quality product delivery. • Work closely with small teams of specialist engineers across software, electronics, and mechanical disciplines. • Maintain project documentation, including schedules, risk registers, and resource plans. • Collaborate with the commercial team to refine project requirements and steer progress. • Contribute to product roadmaps and deliver documentation such as user guides and datasheets. What We’re Looking For • Proven experience managing high-technical-content projects, ideally in new product development. • A background in engineering, with prior hands-on experience in roles across software, electronics, or mechanical engineering. • Strong project management skills; certifications such as PRINCE2 are a bonus. • A passion for innovation and a can-do approach to product development. • Excellent communication and leadership skills to motivate diverse teams. If you are interested in discussing this Project Manager role, please contact Emily Click here to contact this recruiter Resources

Job Description Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations - in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite's OneWorld platform in a complex Regional or preferably Global environment - working with established, 'brown-field' operations. You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Northampton, this role will require an element of global travel. Please send your CV to us in Word format along with your salary/daily rate along with your availability.

Job Description Junior Project Manager with Applications Our Client is looking to recruit a Junior Project Manager with at least 3 to 5 years experience in IT having come up the ranks from a Business Analyst or a Software Developer. For this role the Client is keen to recruit a Project Manager with knowledge of working a variety of applications - as this role will will focus on application development. Formal Prince 2 / Agile / PMP or similar qualifications to Practitioner level would be very useful. A minimum of 3 to 5 years broad based project management experience - from implementing applications to infrastructure. Must have experience of the full project lifecycle from business engagement, ideation and planning, through delivery (design, build, test) to implementation Keen, enthusiastic and outgoing personality with the ability to engage with the user community and management. Any experience of working in the educational sector on education projects would be very handy. There will be some UK travel required and international travel is possible in future. Milton Keynes base and must be within easy commute. The salary for this role is expected to be in the range £35K - £45K - although the Client may go higher exceptional candidates. Please send your CV to us in Word format along with your salary and availability.

Job Description Enterprise Data Migration Project Manager Our Client is commencing a new phase of software and technology. They require an expert Enterprise Data Manager with at least 5 to 10 years extensive knowledge of data, data migration and data implementation. The following are aspects of the project and the technical skills required: Discovery and documentation of the 'as-is' enterprise data architecture, flows and processes for the global organisation Development and documentation of options for the proposed 'to-be' enterprise data architecture, flows and processes for the global organisation that are in line with industry best practice. Identify & document the gaps required to bridge the as-is and to-be models Set up and lead the programmes for Enterprise Data Foundations and Enterprise Data Integration through establishing scope, deliverables, timescales, tools, teams and budget required for success Develop the BAU tools, processes, teams and governance required to effectively manage the creation, movement and management of data on an ongoing basis for the organisation Qualified data architect in TOGAF 9.x or equivalent Qualified project manager in Prince2, PMP, MSP, Agile or equivalent 5-10 years of multiple Data Migration assignments for complex global organisations 3-5 years of Enterprise Data Management assignments for complex global organisations In-depth knowledge of Data Migration processes and toolsets In-depth knowledge of Data Integration toolsets, their implementation and operation In-depth knowledge of Enterprise Data architectures and their optimisation In-depth knowledge of MS Office toolset including Excel to an Advanced level Highly numerate and data oriented with a critical eye for detail and accuracy Creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality) Lead initiatives and solution enhancements Confidence and judgement to plan and accomplish goals Translate business/operational requirements into effective and efficient systems solutions Ability to manage conflicting priorities/complex workload Good communication skills Based in Milton Keynes, this role may require occasional travel to other sites including overseas Please send your CV to us in Word format along with your daily rate and availability.

Job Description Project Manager with Applications Our Client is looking to recruit a seasoned Project Manager with at least 5 to 8 years experience in IT having come up the ranks from a Business Analyst or a Software Developer. For this role the Client is keen to recruit a Project Manager with knowledge of working a variety of applications - as this role will will focus on application development and the crossover to technology and infrastructure. Formal Prince 2 / Agile / PMP or similar qualifications to Practitioner level would be very useful. A minimum of 5 to 8 years broad based project management experience - from implementing applications to infrastructure. Must have experience of the full project lifecycle from business engagement, ideation and planning, through delivery (design, build, test) to implementation Keen, enthusiastic and outgoing personality with the ability to engage with the user community and management. Any experience of working in the educational sector on education projects would be very handy. There will be some UK travel required and international travel is possible in future. Milton Keynes base and must be within easy commute. This is an exciting new role - and the chance to join an expanding team and the Client is keen to recruit a Project Manager with a variety of skills and to be flexible in the type of projects that you will be involved with. The salary for this role is expected to be in the range £45K - £60K - although the Client may go higher exceptional candidates. Please send your CV to us in Word format along with your salary and availability.

Location:Slough, 5 days per week onsiteOutside IR35Purpose:As the IT Service Delivery Manager, you will be responsible for transforming our IT service processes and procedures from a reactive firefighting posture into a proactive and streamlined service delivery function. You will lead the development and implementation of ITIL-based best practices, tailored specifically to meet the needs of our organisation, which encompasses diverse business units and technology stacks. This role is ideal for someone with a proven track record of driving change and building IT service maturity within organisations with underdeveloped service capabilities. You will focus on reducing incidents, enhancing service quality, and establishing a structured and well-documented IT service management environment. Additionally, you will mentor and develop a dedicated IT team member to take over and manage the service once fully operational. Key Responsibilities:1. Service Transformation:o Assess and understand the current IT service delivery landscape, including gaps, challenges, and opportunities for improvement.o Develop a strategic plan to transform the IT Operations team from reactive issue resolution to proactive service delivery.o Implement ITIL processes and best practices, including incident, problem, change, and service request management. 2. Process Improvement & Best Practices:o Design, implement, and improve service management processes to ensure efficient and effective IT service delivery.o Establish service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) to monitor and measure performance.o Develop and maintain a comprehensive service catalogue and ensure alignment with business needs. 3. Stakeholder Engagement:o Serve as the primary point of contact for IT service delivery, engaging with business stakeholders to understand service requirements and ensure alignment with business objectives.o Communicate effectively with internal and external customers, providing timely updates on service-related matters and setting realistic expectations. 4. Team Leadership and Mentorship:o Provide guidance and leadership to the IT Support team, ensuring they are equipped with the right skills and knowledge to deliver high-quality IT services.o Mentor and develop a key individual to manage the IT service once the processes and tools have been successfully implemented.o Foster a culture of continuous improvement within the IT Service, Network and Business applications team. 5. Incident and Problem Management:o Lead efforts to reduce incident volume by identifying root causes and implementing preventive measures.o Oversee the resolution of major incidents and implement long-term fixes to minimise service disruptions. 6. Tool and Technology Implementation:o Assess, select, and implement appropriate IT service management (ITSM) tools to support the ITIL framework and streamline service delivery.o Ensure proper documentation and knowledge management to support future service scalability. Key Qualifications:* Experience:o Proven success in IT service management, including IT service delivery, IT operations, and service improvement.o Proven track record of transforming underdeveloped IT service environments into mature, stable, and high-performing service functions.o Experience in implementing ITIL practices and leading IT service transformations in complex environments with diverse technology stacks. * Skills:o Strong knowledge of ITIL v3/v4 framework, with a focus on incident, problem, change, and service request management.o Experience working with ITSM tools such as Manage Engine or similar.o Excellent communication and stakeholder management skills, with the ability to influence and manage expectations at all organisational levels.o Strong leadership and mentoring skills to guide and develop team members. * Certifications:o ITIL Foundation Certification (v3/v4) is required. Advanced ITIL certifications are a plus.o Additional relevant certifications (e.g., PMP, Prince2, COBIT) are a plus. Preferred Candidate Attributes:* A proactive, hands-on approach to driving change and service improvement.* Strong problem-solving skills, with a track record of reducing incident volumes and improving service reliability.* Ability to adapt quickly to a complex IT environment with competing demands and challenges.* Experience in mentoring or coaching individuals for future leadership roles. Why Join Us?* Opportunity to lead and shape IT service transformation in a complex, dynamic environment.* Work alongside a talented team, helping to build a culture of continuous improvement.* An exciting challenge for someone passionate about creating best-in-class IT services and developing the next generation of IT leaders.LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Project Manager (DV Security Clearance) Position Description We require a project manager / RTE to work as part of the Consulting Unit, on a diverse set of projects delivering on prem, cloud and niche solutions. The role offers an opportunity to work alongside the client, managing and delivering Operational system projects/products, liaising with a number of stakeholders, comprising of Client, CGI and other 3rd party teams. The team is also developing new ways of working, learning and adapting based on results. The same applies to the products being developed, adopting a lean startup approach, exploring/experimenting features before exploiting/scaling the features. Secure Innovation is part of CGI's Space, Defence and Intelligence business unit, focused primarily on the delivery of contemporary and innovative technical solutions for the our client's most challenging problems. Our teams work alongside our clients to help them understand how to exploit technologies to maintain competitive advantage. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the project, all applicants must be a UK national and currently hold National Security Vetting (NSV) Security Check (DV) level. Your future duties and responsibilities Supported by a well-established and client-focused CGI team, this opportunity offers real potential for a forward thinking and ambitious PM to become immersed in a range of digital transformation projects that are delivering tangible benefit to a key client. With genuine scope to play an integral role in shaping future direction, there will be opportunity to both hone existing expertise, and develop new skills and experience. Key Tasks: • Client/Supplier management. • Managing agile teams. • Management of supplier contracts (T&M, Firm Price, Agile). • Management of the client budgets. • Tracking progress / manage risks/dependencies. • Planning and running SAFe ceremonies (e.g PI Planning). Required qualifications to be successful in this role • Experience of successfully delivering multiple projects following Project Management/Agile methodologies. • Excellent interpersonal skills and effective stakeholder management.. • Self-starter / Self-organising, with good attention to detail. • Effective communicator. Desired Competencies: • Professional PM/Agile training, e.g. Prince2, SAFe, Scrum or equivalent. • Experience of delivering software or cloud projects. • Experience of public sector project delivery. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Job Description We require a Business Analyst for this digital project. You must have at least 3 to 5 proven tack as a Business Analyst with the following skills: The role will be working with product owners and other key stakeholders to identify improvement opportunities, scope product deliveries and solutions, and influence the priority of delivery against strategic objectives and co-existent technical solutions. You will have experience in leading the analysis of complex business systems to support organizational change, including the migration of users and data between systems. You will be able to demonstrate the ability to translate complex business processes to technical solutions. Experience Must have: • Digital publishing background and experience of content management systems and processes. • Hands-on experience working in an agile environment managing the identification and delivery of projects and software solutions using Scrum. • Leading requirements gathering and definition workshops for functional and non-functional requirements. • Writing user stories and defining acceptance criteria with product owners. • Grooming product backlogs and prioritizing features and user stories into releases with the product owner. • Analysis of existing business behavior and business systems to identify business process, actors and systems as well as opportunities for improvement. • Supporting the creation and presentation of business cases, business value realization documents and project initiation briefs. • Supporting the product owner in explaining user stories to technical teams, supporting solution design and resolving clarifications with the product owner. • Demonstrating user stories to product owner and stakeholders. • Defining, leading and undertaking user and acceptance testing, including knowledge of methods for designing system acceptance and test approaches. Knowledge and experience of test driven development and behavior driven development an advantage. • Working with and managing relationships with third party product and services vendors. • Working and coordinating across teams of local and remote business users in a high pressured, time sensitive environment. • Working with local and remote technical teams with a combination of in-house and partner resources. • Leading other business analysts to achieve project and business objectives. Nice to have: • Scrum master experience. • Risk, issue, dependency and assumption identification and management. • Analysis of business information patterns, data analysis and data modelling. • Working with user experience designers to deliver end-user focused benefits realization. • Financial services background with experience in commodities markets. Skills • Self-starter able to work to achieve objectives with minimum direction. • Comfortable working independently as well as in a team. • Requirements analysis, use case design, user story creation. • Business process modelling and analysis (e. g. Value stream mapping, value chain, UML, EPC, BPMN, SWOT, 5 whys). • Process improvement methods (e.g. Lean Six Sigma). • Experience with agile workflow tools (e.g. VersionOne). • Excellent verbal and written communication skills, with experience presenting at all levels of an organization. • Ability to influence and negotiate across the organization. • Knowledge of the project lifecycle. • Knowledge of the software delivery lifecycle. • Relationship management with third party software suppliers. • Familiarity and / or experience with mockup tools (e.g. Balsamiq). • Project management experience (PRINCE2). • Proficient use of Microsoft Office & Visio. This is a 3 to 6 month contract based in Canary Wharf London. Please send your CV to us in Word format.

Job Description Netsuite Solutions Architect - Milton Keynes Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations - in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite's OneWorld platform in a complex Regional or preferably Global environment - working with established, 'brown-field' operations. To implement NetSuite Order-to-Cash functionality in multiple schools to replace various legacy finance systems Own the design of the solution, working with third party developers to write the required code Work with the data migration specialist to ensure legacy data is migrated correctly Provide initial customer support to the user community immediately after go-live Document the solution and train the Business-as-Usual customer support team who will provide ongoing customer support to the user community Providing support to UAT phases of project to ensure issues are rectified in development environments and updated to deployment documentation and additional testing environments. Updating the solution design with improvements to be implemented at locations currently in scope of work and for future acquired entities on acquisition roadmap. Reviewing existing NetSuite system architecture and customisations Comply with safeguarding policies, procedures and code of conduct Demonstrate a personal commitment to safeguarding and student/colleague wellbeing Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy Engage in safeguarding training when required Netsuite Financials knowledge Strong documentation capability Strong interpersonal skills English as primary language 5+ years solution architect and project delivery experience 5+ years systems implementation Multi-country projects Complex systems You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Milton Keynes, this role will require an element of global travel. Salary for this role will be based on expertise - in the range of £55K - £70K plus benefits. Please send your CV to us in Word format along with your salary rate along with your availability.

This is a great chance to join us as our ServiceNow Lead Solution Architect to be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/ fully remote role. This is a great chance to join us as our ServiceNow Lead Solution Architect to be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered. What You'll Be Doing: - Collaborating with stakeholders to understand their requirements and translating them into solution designs. - Providing technical guidance to the development team to ensure the quality and integrity of the final solution. - Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery. - Managing and mentoring a team of BAs, admins, solution architects and developers. - Ensuring platform alignment with the business strategy. - Creating and maintaining a detailed view of the existing architecture. - Participating in process workshops. - Working closely with enterprise architecture team and assisting in migrating configuration across instances. What we're looking for: - Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities - ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices - Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points - System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures - Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT - ITIL Certification - Proven track record of designing and delivering complex IT solutions that meet business needs. - Excellent communication, presentation, and interpersonal skills. - Ability to work collaboratively with stakeholders at all levels of the organisation. - Strong leadership and mentoring skills. - Ability to manage multiple projects simultaneously and meet deadlines. - Informed about the technology market and trends. - Ability to gain SC clearance Desired Skills/Experience - ServiceNow Certified Master Architect (CMA) OR - ServiceNow Certified Technical Architect (CTA) - Project Management qualifications such as Prince2, PMP etc. - Knowledge of project management methodologies (e.g., Agile, Scrum) About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS) is a global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients. What'