Job Vacancy Technical Operations Team Lead

About The Role
Team - Vitality Technology - IT 
Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. 

We are happy to discuss flexible working!
 
What this role is all about:
Are you passionate about leading dynamic IT teams and delivering exceptional user experiences? Join Vitality as our IT End User Service Team Lead and drive innovation in a company that values your expertise and growth!
You will manage the End User Service Team and work closely with internal service delivery teams & 3rd party functions in assuring service stability and improvements to our Technology function.
This role will take ownership in supporting our key business services with a focus on End User Services for a user base exceeding 3,000. You will create and foster a dynamic partnership between IT and the wider business community through strong communication and pro-active engagement around incidents, problem management and continuous improvement.

Key Actions

• Meet or exceed Service and Compliance levels for services including:
  • Incidents resolved in SLA
  • Problem Tickets resolved in SLA
  • Technical Debt resolved on target
  • Patching and Vulnerability resolved within tolerance
  • Audit items resolved on target
• Work with the Head of Engineering to understand and build the budget for the area, identify opportunities for optimisation.
• Organise and manage team structure, workload, priorities and KPI's across the team.
• Focus on driving efficiencies throughout our services, ensuring personnel have and or acquire, the requisite skills aligned to current and strategic services.
• Recruit and plan the development of individual team members, technically, commercially, and personally. Ensuring a cohesive successor planning model is in place and kept current.
• Service appraisals and performance management across the team.
• Expectation to participate in on call rota as well as manage the rota throughout the team.

What do you need to thrive?

• An extensive and proven track record of Microsoft or specialised IT Operational support experience.
• A detailed understanding of:
  • M365 Outlook, Exchange, email filtering - anti spam and malware.
  • Active Directory on-premise and Azure
  • Windows desktop including Windows 11
  • MECM (SCCM & InTune)
  • Mac OS & JAMF
• Detailed experience in supporting service delivery functions.
• Experience with various Cloud providers AWS, Azure, GCP, Networks and Infrastructure technologies.
• Experience in running or influencing Incident and Problem Management.
• Working knowledge and understanding of Continual service improvement lifecycle.
• Operational and end user focussed.

So, what's in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The Company
We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
 
Diversity & Inclusion
We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. 
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.