Mission freelance PMO Coordinator – Runbooks, Service Catalogues, SIP, UAT, ITIL, Remote Working (h/f)

Vous êtes coordinateur et avez de l'expérience dans les grands programmes d'infrastructure informatique ?



Alors emagine est à la recherche de vos compétences pour soutenir un important programme de séparation à l'échelle mondiale.



Are you a Coordinator with experience in large IT infrastructure programs?

 

Then emagine is looking for your skills to support a major global separation program.

 

Key Skills:

 

• Program Coordinator/PMO Analyst with over 3 years experience in an international environment



Experience including:


• Security Improvement Plans (SIP)


• Coordination of knowledge transfer and user acceptance testing (UAT)


• Management of asset inventory, contracts, licenses, and services


• Creation of operational runbooks and service catalogues




• Fluent in English


• Excellent communication and organization skills


• Proactive and autonomous taking ownership   


 

 

Key Tasks:

 

• Detailed documentation of inventory, with volume confirmation, usage location tracking


• ITIL Process Documentation


• Update mapping of service owners


• Update records in LeanIX and BMC/Helix


• One-page summaries of negotiated contracts


• Data and elements required for budget forecasting


• Documented SIP for each contract


• Comprehensive runbooks for each application


• Service catalogues, reporting and KPIs definitions


• Role identification and staffing proposal based on most frequent user request types and volumes


• Records of knowledge transfer sessions with application owners


• Training materials and session summaries


• Documentation of end-user testing processes


• Approval records and feedback from end-users


• Synchronized hand-over plans for each application


• Sign-off documentation for completed hand-overs




 

For full project details please apply with your latest CV or call Brendan with your questions.