Mission freelance Servicenow Officer Lead (h/f)

emagine is looking for a “Servicenow Officer Lead” fluent in English for one of its clients:





Start date: ASAP

Duration: 1 year +

Location: 75017

Remote: 3 days per week
 

Tasks:

Implements the roadmap defined by her/his line managers.


Organizes daily continuity of service.


Monitors the quality of service and in particular compliance with SLA/OLA.


Organizes Silva monthly release UATs.


Drives complex users’ requests.


Manages users’ complaints and escalations.


Ensures knowledge transfer is done when Silva projects are closed.


Ensures the service catalog matches user needs.


Defines her/his coworkers’ training plan in line with their activities and expectations.


Defines and executes the improvement plan.


Develops relationships with key-users and partnerships with her/his other coworkers.



Skills:

Speak English fluently.


Long users' support activity.


Successful team coaching activity.


Good knowledge of the ITIL.


Good knowledge of ServiceNow products.


Good knowledge of the organization, frameworks, priorities.


Mastery of incident and request management processes.


Mastery of Agile method.


Ability to synthesize a large amount of information.


Ability to work in an emergency and/or changing context.


Ability to deal with several topics at the same time and manage their priorities.


Deal with complex topics.





If you are interested in this position, please send your application (CV + TJ) to the following address:

-email masqué-

06 72 02 01 72