Mission freelance ServiceNow Platform Engineer

We are seeking a Service Platform Engineer with 4 years minimum of experience in implementing ServiceNow integrations. The ideal candidate will have a strong background in administering and developing on the ServiceNow platform, particularly within the ITSM module, Configuration Management, and related API management.


ServiceNow Platform Admin / Developer :



• Operations of administration, change, maintenance and monitoring of platform's system-wide settings.
• Manage platform upgrades and ensure the system is up-to-date with the latest features and security fixes, and install new apps and modules.
• Performs application maintenance to include performance monitoring and error identification and remediation
• Manages instance security.
• Automation of delivery and administration tasks (Automated Testing Framework)
• Build and manage ITIL processes Workflows, especially Incident and Change.
• Operate End User support.
• Prepare and update EndUsers onboarding documentation Material.


• Experience preparing and/or executing business and technical requirements, specifications, user manuals, test plans, test scripts and test cases.
• Stakeholder Management: Engage with business stakeholders to gather requirements, validate solutions, implement and deploy new features and enhancements and ensure our product meet user expectations, reliability and performance standards.
• SRE best practices


Additional Expertise fields (at least one) :


Tool Integration :


Good experience in Management of tool Integrations ( API REST , GRAPH QL , Editor Connectors, Or ServiceNow IntegrationHUB)
Can be several among

• Experience in integrating ServiceNow with CMDB discovery tools like ServiceNow ITOM Discovery, Azure/AWS, Qualys …
• Experience with integrations with external tools thanks to REST APIs, Web Services (REST, SOAP), MID Servers, and editor connectors (example Pagerduty, PowerbI …).
• Experience with Devops Pipelines integration for Change Mgt (devops velocity module / or native REST Apis)



CSDM / CMDB :

• CMDB Administrator role.
• Mastery of CMDB tables, CSDM (Common Service Data Model), and configuration management best practices.
• Experience in configuring and managing CI (Configuration Item) classes and dependency relationships in the CMDB.
• Skills in data modeling to maintain an accurate and reliable CMDB.
• Expertise in ETL (Extract, Transform, Load) processes to import discovery data into the CMDB.
• Experience in Data Quality cleaning and Kpis ( deal with Orphans, Duplicates, completeness, Correctness and Stales CIs …)
• Experience with Identification and Reconcilation Rules management to detect, identify and solve Dupes.


SOFT Skills :


Solution oriented. Self-starter, leader, autonomous, quick learner
Excellent communication skills in English, French is a plus.
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.



Nice to have among previous experiences :


Any previous experience in ServiceNow platform \"back to baseline\" or back to 'Out of The BOX' projects, dealing with reduction of customizations of the platform is a plus

DevOps Change Velocity module is nice to have also.



Additional information

Contract : Freelance or Portage salarial

Start Date : ASAP

Length : 6 months+

Work location: Paris

Remote working possible



If you possess the required skills and are interested in this opportunity, please send us your updated CV.