Job offer Customer Journey Manager

JOB TITLE: Customer Journey Manager


SALARY: £57,546 - £63,940


LOCATION: Edinburgh or Leeds


HOURS: Full time


WORKING PATTERN: Hybrid, 40% (or two days) in the Edinburgh or Leeds office.





About this opportunity


We have an excellent opportunity for an Customer Journey Manager to join our Cloud Migration, Curation and Engineering team. The team has four main roles;





Building a series of repeatable data migration patterns.


Enabling scalable customer focused solutions, that is maintainable and recoverable.


Supporting teams migrating data to cloud including agreeing target Operating Models.


Encouraging responsible use of infrastructure by making visible Just in Time access, reducing our carbon footprint.






The team work within the Insurance & Pensions and Investment division and support all platforms within this area, working closely with the Group central team to build new products and features for our customers.





The Customer Journey Manager (CJM) plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key role in making sense of this insight and factoring it into prioritisation approaches and design choices.




The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.




About us


Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…






What you'll need


Strong background working with Data, including working with large data sets, integrating & setting up run models, and validating their functionality


A broad understanding of customer journey design


To be a proven leader who can work independently, collaborate heavily, and can communicate complex concepts simply


Ability to build positive relationships with a focus on delivery


Agile project management experience / understanding









About working for us


Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.





We want our people to feel that they belong and can be their best, regardless of background, identity or culture.





We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.





And it's why we especially welcome applications from under-represented groups.





We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.






We also offer a wide-ranging benefits package, which includes:


A generous pension contribution of up to 15%


An annual bonus award, subject to Group performance


Share schemes including free shares


Benefits you can adapt to your lifestyle, such as discounted shopping


30 days' holiday, with bank holidays on top


A range of wellbeing initiatives and generous parental leave policies






Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.