Freelance job Senior Business Change Manager

Locations: Cardiff, Glasgow or London

Contract: 12 Months Fixed Term

We're at the forefront of transforming Ofgem into a digital regulator fit for a rapidly evolving energy sector, ensuring that consumers reap the benefits of greater efficiency and innovation. We're looking for a Senior Business Change and Engagement Lead to join us and drive the successful delivery of our Salesforce CRM Programme, bringing a strategic approach to embedding this powerful new platform. 
 
Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. 
 
We're offering a fixed-term contract with the opportunity to work on a cross-cutting, high-impact programme that will transform how we engage and operate as a regulator. You'll play a crucial role in delivering structured and impactful business change that ensures the successful adoption and integration of our new Salesforce CRM system. This position provides the chance to work closely with senior leaders and gain experience on a strategic digital transformation project. 
 
You'll join a collaborative, forward-thinking team where your expertise in change and engagement will be highly valued. Working alongside agile delivery teams and partners, you'll be central to ensuring that our digital transformation is a success. This role offers a unique opportunity to be at the heart of Ofgem's digital journey, making a tangible impact on our transition to a smart regulator. 
 
We're looking for someone with proven experience in leading business change for digital projects, particularly in IT/Tech or CRM systems like Salesforce. You'll be adaptable, a self-starter, and comfortable navigating ambiguity, with a strong track record of producing high-quality change content and engaging effectively with diverse stakeholders. 
 
You'll also benefit from a range of perks, including flexible working options, a supportive work environment, and opportunities to drive innovation in a public service setting. We are committed to building an inclusive and diverse workplace, where everyone's contribution is valued and respected. 
 
We have a critical purpose to embed digital transformation at Ofgem, ensuring that our programmes enable the energy sector's shift to modern, sustainable technologies while protecting consumers. Your work will support a digitalised and data-driven future, strengthening our ability to respond to challenges and innovate rapidly.