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PDF Problem, please help
Pingsweetie
Messages count : 9
Likes count : 0
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7 March 2008
Just want to tap the vast knowledge base here.
I've been producing artwork for magazine ads for a client recently, exported from Indesign CS4. No problems at all. Except the latest one. It went off to a magazine in America and it printed out with half the headline missing and some letters of the text missing. I checked attachment in the email I sent to the States, the PDF I sent printed out fine for me here. ALSO and this is weird, they do an online version of the mag with a version of the same PDF in the mag. That's fine. So presumably it can't be a font thing. But fonts shouldn't be a problem in a PDF anyway should they?
Has anyone else had problems like this before? Has the file got corrupted somewhere. OR what? The mag team are looking into it but are equally mystified. Anyone got any advice to stop this happening again?
Help woud be appreciated
Pingsweetie
I've been producing artwork for magazine ads for a client recently, exported from Indesign CS4. No problems at all. Except the latest one. It went off to a magazine in America and it printed out with half the headline missing and some letters of the text missing. I checked attachment in the email I sent to the States, the PDF I sent printed out fine for me here. ALSO and this is weird, they do an online version of the mag with a version of the same PDF in the mag. That's fine. So presumably it can't be a font thing. But fonts shouldn't be a problem in a PDF anyway should they?
Has anyone else had problems like this before? Has the file got corrupted somewhere. OR what? The mag team are looking into it but are equally mystified. Anyone got any advice to stop this happening again?
Help woud be appreciated
Pingsweetie
- Contact in PM
Pingsweetie
Messages count : 9Likes count : 0Registration : 7 March 2008Someone's got to use PDFs...
... Is no one's gonna give me the benefit of their experience on this one then?... ...I'll just have to google a more active forum I guess.:eyes - Contact in PM
Opus
Messages count : 87Likes count : 3Registration : 4 February 2008Not sure why it's happened in this instance but does sound like a problem with fonts. One way around it (although not ideal) may be to outline the text. I haven't got a copy of InDesign on the computer I'm currently on, but I'm sure this is an option. Alternatively you can open the PDF into illustrator and outline the fonts in there before resaving as a PDF (or any other accepted format) - make sure any images are saved at the appropriate resolution thoughOpus Creative Design Ltd - Contact in PM
Prologue
Messages count : 2Likes count : 0Registration : 26 April 2010
This is absolutely a problem with the font.Pingsweetie, post: 12925 a écrit : Just want to tap the vast knowledge base here.
I've been producing artwork for magazine ads for a client recently, exported from Indesign CS4. No problems at all. Except the latest one. It went off to a magazine in America and it printed out with half the headline missing and some letters of the text missing. I checked attachment in the email I sent to the States, the PDF I sent printed out fine for me here. ALSO and this is weird, they do an online version of the mag with a version of the same PDF in the mag. That's fine. So presumably it can't be a font thing. But fonts shouldn't be a problem in a PDF anyway should they?
Has anyone else had problems like this before? Has the file got corrupted somewhere. OR what? The mag team are looking into it but are equally mystified. Anyone got any advice to stop this happening again?
Help woud be appreciated
Pingsweetie
It has not embedded properly for whatever reason. You could outline/convert to paths all the effected text, but it's an old school fix that doesn't address the original issue. This is also impractical if the document contains a lot of copy.
When sending it for production are you sending it as a PDF/X Compliant file? I would recommend PDF/X-1a if you have not. Try this first.
Also have you got Acrobat Pro? - I assume you do.
Many of the preflighting tools should pick up on issues with the fonts. These would be my next area to test.
Also it might be worth investing in font management software sometime in the future - many of them will pick up if a font is damaged.
Hope that helps.
Sam - Contact in PM
rikardr7
Messages count : 1Likes count : 0Registration : 3 August 2010Although most fonts will embed into a PDF, there are a few (such as those with LET in their name) that won't. You will normally get a warning before this happens. - Contact in PM
Outlines
Messages count : 1Likes count : 0Registration : 15 June 2010I have had this situation once but a long time ago, publishing to pdf from coreldraw, when I got to the problem it was that the text had not been converted to curves prior to export, I emailed the file to a customer & when he opened it all the text was misaligned.
When I converted the text to curves, and resent it, it was fine.
Hope this helps
DP 🙂