Freelance job Complaints Officer - Inside IR35

We have an urgent requirement for a Complaints Officer to oversee the effective management of complaints related to resident students, ensuring all concerns are handled with professionalism, sensitivity, and timeliness. This role is responsible for the end-to-end process of reviewing, investigating, and responding to resident student complaints, while also maintaining oversight of guest and customer complaints received by the broader department. The Complaints Officer will follow established complaints procedures to deliver responses that are concise, comprehensive, and respectful, upholding the department's standards for high-quality service and student care.Essential Experience includes:Demonstrable experience formal complaints handling processes and best practices. Experience in dealing with conflict resolution Demonstrable experience of multitasking and delivering a range of complex projects and tasks to tight deadlines. Awareness of relevant regulations, data protection, and confidentiality standards in complaints handling. Understanding of and commitment to Equality and Diversity including the Equality Act 2010. Experience of working in the Higher Education sector. Knowledge of legislation and guidance relating to complaint handling Demonstrable experience formal complaints handling processes and best practices. Experience in dealing with conflict resolution Demonstrable experience of multitasking and delivering a range of complex projects and tasks to tight deadlines. Awareness of relevant regulations, data protection, and confidentiality standards in complaints handling. Understanding of and commitment to Equality and Diversity including the Equality Act 2010. Experience of working in the Higher Education sector. Knowledge of legislation and guidance relating to complaint handling LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.