Find your next tech and IT Job or contract Change management in United Kingdom

Overall purpose of role:The Operational Change Team manages non-technical delivery, which supports the internal CSO capability & operation, ensuring robust governance wrapper applied to all activity. Working independently or interlocked with CSO technical transformation activity delivering embed & business readiness capability in lockstep.The Operational Change Manager is responsible for delivering change activities supporting the development of CSO. They will be responsible for ensuring all aspects of assigned are scoped, planned, tracked, and managed to successful completion. As the business strategy alters over the time, the manager will need to adjust or re-align delivery / priorities accordinglyKey Accountabilities:* The Operational Change manager will lead in the creation, communication and implementation of Operational Change Initiatives in CSO. * They will work with the PMO to support initiative as necessary; creation & maintenance of detailed project plans covering all deliverables (process, people, IT, control) and dependencies while actively assessing and managing risk; removing / reducing barriers towards realizing goals, ensuring mitigation actions are in place & managed. * Deliver status reporting by providing against milestones, and transparency of risks and issues and will have to coordinate direct and matrix management of internal and third party resources. * They will be responsible for creating communication materials for multiple levels of stakeholders and actively manage day to day activities while ensuring delivery accountability is in place. * They will ensure that their projects and initiatives meet the agreed delivery requirements and that acceptance are managed against agreed acceptance criteria and to a defined plan.Stakeholder Management and Leadership: * The Operational Change Manager role will require the ability to influence and negotiate at all levels of the organisation, in order to guide, influence and convince peer and VP stakeholders across BUK COO of the impact of a change and the need to adopt any recommended mitigation required.* They will work collaboratively with business teams/stakeholders and project/programme stakeholders to ensure that the change meets the needs of the business from a colleague and customer perspective. * They will manage relationships with key stakeholders across the business area and technical community, ensuring continued buy-in to the portfolio projects. * They will engage with Business sponsors and stakeholders and develop a network of support across the operation to enable change delivery.* They will use their knowledge of business areas across CSO, bringing in specialist functions as appropriate, to provide advice and recommendations to influence decisions to ensure seamless landing of changeDecision-making and Problem Solving: * The Operational Change Manager will demonstrate decision making skills, and evidence good organisational and prioritisation skills. * They should be resilient and innovative and eager to consider new and better ways of working.* They will identify risks based on information gathered from projects and programmes and pulling on previously acquired technical experience and learns in order to make evaluative judgements to support decision making across the Retail Bank* They will make recommendations to Operational Change Lead on corrective actions that need to be made in the change portfolio in order to mitigate potential operational or change execution issues.Risk and Control: Take ownership for managing risk and strengthening controls in relation to the work you do. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Bank's Policies and Policy StandardsEssential Skills/Basic Qualifications:* Experience of working on Operational Change activity with good understanding of the Bank's Change frameworks. * Relationship building, stakeholder management and great communication skills. * Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. * Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Desirable skills/Preferred Qualifications:* Experience in leading and managing multiple stakeholders within a complex matrix environment across multiple geographies.* Experience of project mobilisation, initiation and planning in addition to management of established projects.* Demonstrable security awareness, and understanding of security in the broad business context * Skilled in the use of Microsoft Office, including spreadsheets, presentation tools, word processing and Project, and Programme Management software tools.LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

An Operational Change Manager is required to be responsible for delivering change activities supporting the development of CSO. They will be responsible for ensuring all aspects of assigned are scoped, planned, tracked, and managed to successful completion. As the business strategy alters over the time, the manager will need to adjust or re-align delivery / priorities accordingly. This is a hybrid role with w days per week on site in Knutsford and is inside IR35 so will require working via an FCSA accredited umbrella company.Key Accountabilities:*The Operational Change manager will lead in the creation, communication and implementation of Operational Change Initiatives in CSO. *They will work with the PMO to support initiative as necessary; creation & maintenance of detailed project plans covering all deliverables (process, people, IT, control) and dependencies while actively assessing and managing risk; removing / reducing barriers towards realising goals, ensuring mitigation actions are in place & managed. *Deliver status reporting by providing against milestones, and transparency of risks and issues and will have to coordinate direct and matrix management of internal and third party resources. * They will be responsible for creating communication materials for multiple levels of stakeholders and actively manage day to day activities while ensuring delivery accountability is in place. *They will ensure that their projects and initiatives meet the agreed delivery requirements and that acceptance are managed against agreed acceptance criteria and to a defined plan.Stakeholder Management and Leadership: *The Operational Change Manager role will require the ability to influence and negotiate at all levels of the organisation, in order to guide, influence and convince peer and VP stakeholders across BUK COO of the impact of a change and the need to adopt any recommended mitigation required.*They will work collaboratively with business teams/stakeholders and project/programme stakeholders to ensure that the change meets the needs of the business from a colleague and customer perspective. *They will manage relationships with key stakeholders across the business area and technical community, ensuring continued buy-in to the portfolio projects. *They will engage with Business sponsors and stakeholders and develop a network of support across the operation to enable change delivery.*They will use their knowledge of business areas across CSO, bringing in specialist functions as appropriate, to provide advice and recommendations to influence decisions to ensure seamless landing of changeDecision-making and Problem Solving: *The Operational Change Manager will demonstrate decision making skills, and evidence good organisational and prioritisation skills. *They should be resilient and innovative and eager to consider new and better ways of working.*They will identify risks based on information gathered from projects and programmes and pulling on previously acquired technical experience and learns in order to make evaluative judgements to support decision making across the Retail Bank*They will make recommendations to Operational Change Lead on corrective actions that need to be made in the change portfolio in order to mitigate potential operational or change execution issues.Risk and Control: Take ownership for managing risk and strengthening controls in relation to the work you do. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Bank's Policies and Policy StandardsEssential Skills/Basic Qualifications:*Experience of working on Operational Change activity with good understanding of the Bank's Change frameworks. *Relationship building, stakeholder management and great communication skills. *Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. *Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Desirable skills/Preferred Qualifications:*Experience in leading and managing multiple stakeholders within a complex matrix environment across multiple geographies.*Experience of project mobilisation, initiation and planning in addition to management of established projects.*Demonstrable security awareness, and understanding of security in the broad business context *Skilled in the use of Microsoft Office, including spreadsheets, presentation tools, word processing and Project, and Programme Management software tools.LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Pay up to 37,497, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. As a Change and Implementation Manager, you will oversee the end-to-end business implementation of the digital projects that our Desktop Release Team are across. You will work with different teams within DWP's Digital Group to deliver services to that are viable and deliver value. A vital part of this role is ensuring that the relevant changes to services and products are implemented and delivered into the business at a pace which meets needs and requirements. You will plan collaboratively with the Digital WorkPlace Team, Product Areas and Business Teams to ensure the successful, agile deployment. This is all about your ability to establish priorities, communicate conflicts and issues and to support these teams in navigating a complex business environment. This role is part of in wider Delivery community - the biggest and best in the government. You will work across a range of projects, with lots of good people, to enhance your skills and build your capability, supported by loads of learning and development opportunity. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understand and own their roles, responsibilities, and business priorities. Advise on priorities, objectives, and expectations to get the best out of people. Communicate with others in a clear, honest, and enthusiastic way to build trust. Explain complex issues in a way that is easy to understand. Consider people's individual needs, introducing different methods for communication. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognize when something does not work and encourages a mindset of experimentation. Can adapt and remain resilient and can see outside of the process. Details. Wages. Perks. Location: You'll join us in our brilliant digital hubs in Manchester or Blackpool whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £10,800 per year. Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Pay up to 37,497, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. As a Change and Implementation Manager, you will oversee the end-to-end business implementation of the digital projects that our Desktop Release Team are across. You will work with different teams within DWP's Digital Group to deliver services to that are viable and deliver value. A vital part of this role is ensuring that the relevant changes to services and products are implemented and delivered into the business at a pace which meets needs and requirements. You will plan collaboratively with the Digital WorkPlace Team, Product Areas and Business Teams to ensure the successful, agile deployment. This is all about your ability to establish priorities, communicate conflicts and issues and to support these teams in navigating a complex business environment. This role is part of in wider Delivery community - the biggest and best in the government. You will work across a range of projects, with lots of good people, to enhance your skills and build your capability, supported by loads of learning and development opportunity. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understand and own their roles, responsibilities, and business priorities. Advise on priorities, objectives, and expectations to get the best out of people. Communicate with others in a clear, honest, and enthusiastic way to build trust. Explain complex issues in a way that is easy to understand. Consider people's individual needs, introducing different methods for communication. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognize when something does not work and encourages a mindset of experimentation. Can adapt and remain resilient and can see outside of the process. Details. Wages. Perks. Location: You'll join us in our brilliant digital hubs in Manchester or Blackpool whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £10,800 per year. Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

On behalf of The Home Office, we are looking for a Change & Release Manager - Inside IR35 for a 12 Month contract based Hybrid - Remote & 2 days p/month in Southport. The Change and Release manager will play a leading role in implementing and embedding process to manage releases and changes within a programme and overlay with business as usual. This role will support the delivery of a programme which has committed to the transformation and replacement of core civil registration systems, and infrastructure and to scan and transcribe hard copy records of birth, deaths and marriages. This aligns with the Home Office (HO) vision and the Government's wider digital identity ambitions. As a Change & Release Manager, your main responsibilities will be: * Leading & managing the Release Management process and allocated staff and workload for the assigned services, ensuring that standards & timescales are met. * Organising team engagement with Incident Management during major incidents, ensuring that appropriate release management representation is made on technical bridge calls when required. * Managing patterns or trends of non-compliance of the Release assurance policies & processes, by engaging at a senior level. * Engaging with service transition teams to define processes for interim operating model capabilities for those assigned to release management. * Engaging with service transition teams to define processes for interim operating model capabilities. * Managing programme / portfolio schedule - updating stakeholders on progress. * Organising & contributing to CAB (Change Board). Please note, this role requires active valid SC clearance. Therefore, you must be willing & eligible to undergo these checks. You'll have: * Demonstrable experience of IT service release & change management. * Experience of developing, implementing & adhering to ITIL v3/v4 management processes & procedures. * Strong technical acumen - ability to understand terminology. * Excellent stakeholder management skills - internal & external. * Excellent document writing & presentation skillset. * Jira / ServiceNow experience. * Public Sector experience. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, the Home Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. Armed Forces Covenant The Home Office guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".

Job Title: Automation RPA Support Engineer Location: Various locations across the UK. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £35,000 - £40,000 Depending on skills and experience What you'll be doing: Responsible for supporting the smooth and efficient operation of automated business processes created using Robotic Process Engineering (RPA) tools Provide technical support, troubleshoot issues and monitor performance Contribute to the ongoing maintenance and improvement of automation workflows Communicating with Automation software supplier on software related issues, suggested improvements and participating with other users in the RPA community Ensure as part of Change Management process any changes to automations are developed in accordance with standard Automation Anywhere design principles and conventions and development best practice Your skills and experiences: Essential: Strong knowledge of working within an RPA environment Experience in computer programming languages (C/C++, C#, Python, VB Script, Ruby, Java, JS, .Net) Familiarity with IT infrastructure, databases (SQL/NoSQL) and APIs Experience with debugging and diagnostic tools Excellent understanding of Excel, its formulas and demonstrable record of creating macros Desirable: Experience in computer programming languages (C/C++, C#, Python, VB Script, Ruby, Java, JS, .Net) Familiarity with IT infrastructure, databases (SQL/NoSQL) and APIs Experience working with business and IT teams to understand requirements and support automation solutions Knowledge of incident tracking and change management tools (e.g. Jira, ServiceNow) Leading User Acceptance Testing (UAT) and showing work to technical/non-technical teams through written and verbal communication Experience of quality assurance of documentation and processes Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Automation Team: You will be advising and assisting the Data Analytics Management Team. Part of a new fast-growing department you will be interacting with a wide range of stakeholders on exciting new projects that have a real bearing on the company. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 13th January 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JM1 #LI-Hybrid

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2 nd and 3 rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1 st and 2 nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Senior Service Delivery Manager Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold the highest level of UK Security Clearance or be eligible to go through this clearance. This role will be based in the Reading or Leatherhead office 1-2 days a week. Your future duties and responsibilities We are seeking a highly skilled and experienced Senior Service Delivery Manager to lead the operations and maintenance of the Live System. This critical national infrastructure is a global service. The system operates 24/7 and demands the highest levels of availability, security, and performance. As the Senior Service Delivery Manager, you will define the strategic vision for the live service and manage a team of approximately 50 IT professionals to ensure seamless operation, compliance with SLAs, and the successful delivery of fixes and small enhancements via Agile teams. Key Responsibilities • Strategic Oversight: Define the strategic vision and ensure alignment with the goals of the DMS and contractual obligations. • Team Leadership: Oversee a global team ensuring 24/7 system operations, maintenance, and monitoring to maintain system availability and performance. • Incident Management: Lead incident response and troubleshooting for critical system issues. • System Upgrades: Oversee deployment of software updates, patches, and hardware upgrades with minimal service disruption. • Collaboration: Work closely with development teams to seamlessly transition major enhancements into the live service. • Change Management: Maintain a robust and efficient change management process. • Stakeholder Management: Serve as the primary contact for internal and external stakeholders, ensuring transparent communication on system status. • Governance: Chair the monthly service board and weekly service meetings with the client, ensuring alignment on priorities. • Reporting: Produce detailed client reports on a weekly and monthly basis, as well as internal performance reports. • Financial Management: Manage service budgets effectively to ensure cost efficiency. Required qualifications to be successful in this role Required Skills and Experience • Proven experience in live service delivery management for critical national infrastructure. • Strong leadership skills, capable of managing a global IT team in a high-pressure environment. • Expertise in incident management, troubleshooting, and operational excellence. • Familiarity with Agile methodologies, specifically SAFe Agile, for delivering fixes and small enhancements. • Robust understanding of change management processes and service transition. • Exceptional communication and stakeholder management skills, able to operate at a senior level and balance competing demands. • Proficient in chairing high-level meetings and producing comprehensive reports. • Financial acumen to manage and monitor service budgets effectively. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Job Description Technical IT Manager Our Client a financial institution with offices in Reading, are looking to recruit an IT Manager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. The following are a list of functions for this position: • Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service • System changes (software upgrades, introduction of new systems • Non-standard requests (new software requests, different/more powerful laptops, etc) • Acquisitions of businesses - guidance on how to absorb people and systems • Security system monitoring - interpreting and managing output from the SOC (security operations centre) • Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) • Change management (internal authorisation for significant system changes) • Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) • Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems) • Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001) • Assistance with AAF and other audits • Management of joiner/leaver process • Business continuity plan & disaster recovery This is a hybrid position with 2 to 3 days in the office at the offices in Reading. The salary for this position is circa £60K to £80K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description Business Analyst with HR Systems - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. The Client would like to you have at least 5 years experience of working a HRIS - Human Resources Information System - ideally Cornerstone HRIS - although they will consider others. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table - but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.

Job Description Business Analyst with Oracle CRM Systems - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. The Client would like to you have at least 3 to 5 years experience of working with a CRM system - ideally with Oracle CRM - although they will consider others. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table - but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.

Job Description Business Analyst with Finance Systems - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The Client would ideally like to recruit a candidate with Oracle Financial systems experience - with at least 5 years experience. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table - but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.