Find your next tech and IT Job or contract Change management

The Change & Release manager will oversee the implementation, integration and effectiveness of change management processes, and ensure compliance with the change management process, usually directly aligned to a specific customer. Also responsible for the day to day operational delivery of the Incident and Problem processes. Join our dynamic team a Capita as we fulfil the requirements for a large Public Sector client based in Dublin. This is a hybrid role that will require you to be on site in Central Dublin one day a week to manage the client stakeholders. We are looking for a passionate and experienced IT Change Manager to lead our change management initiatives and ensure seamless transitions within our IT infrastructure. What you will be doing: - Support and maintain adherence within the Change & Release Management process within Capita IT&N Services and Customer base. - Experience across Problem and Incident management to assist with Change. - Ensure day-to-day service including validation and quality checks for new Changes, chair review forums, and CAB. - Deliver the process role of "Change Manager", chair and participate in internal and customer-facing Change Advisory Boards (CABs). - Support the operational management of all types of Change and Release CRQs via Remedy. - Coordinate and prioritize Change Management process to achieve targets and expectations, including customer satisfaction, KPIs, SLA, and OLAs. - Drive the continual improvement of Change Management process and procedures. What we are looking for: - Strong communication skills with an excellent grasp of the English language, able to communicate clearly at all levels. - Proven track record showing experience in a similar role within an ITIL-based Service Operation environment. - Working knowledge of operational Change, Incident, and Problem Management in an infrastructure environment. - Knowledge and practical use in operating an IT Service Management toolset for the core process e.g., Change Management. - Minimum ITIL Foundation V4. - Knowledge of the value of Change and Configuration Management, the links from Change to Configuration, and impact on Availability. What's in it for you? - 23 days' holiday (rising to 27) with the opportunity to buy extra leave - Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more - Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely. TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 45,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you . What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.

An Operational Change Manager is required to be responsible for delivering change activities supporting the development of CSO. They will be responsible for ensuring all aspects of assigned are scoped, planned, tracked, and managed to successful completion. As the business strategy alters over the time, the manager will need to adjust or re-align delivery / priorities accordingly. This is a hybrid role with w days per week on site in Knutsford and is inside IR35 so will require working via an FCSA accredited umbrella company.Key Accountabilities:*The Operational Change manager will lead in the creation, communication and implementation of Operational Change Initiatives in CSO. *They will work with the PMO to support initiative as necessary; creation & maintenance of detailed project plans covering all deliverables (process, people, IT, control) and dependencies while actively assessing and managing risk; removing / reducing barriers towards realising goals, ensuring mitigation actions are in place & managed. *Deliver status reporting by providing against milestones, and transparency of risks and issues and will have to coordinate direct and matrix management of internal and third party resources. * They will be responsible for creating communication materials for multiple levels of stakeholders and actively manage day to day activities while ensuring delivery accountability is in place. *They will ensure that their projects and initiatives meet the agreed delivery requirements and that acceptance are managed against agreed acceptance criteria and to a defined plan.Stakeholder Management and Leadership: *The Operational Change Manager role will require the ability to influence and negotiate at all levels of the organisation, in order to guide, influence and convince peer and VP stakeholders across BUK COO of the impact of a change and the need to adopt any recommended mitigation required.*They will work collaboratively with business teams/stakeholders and project/programme stakeholders to ensure that the change meets the needs of the business from a colleague and customer perspective. *They will manage relationships with key stakeholders across the business area and technical community, ensuring continued buy-in to the portfolio projects. *They will engage with Business sponsors and stakeholders and develop a network of support across the operation to enable change delivery.*They will use their knowledge of business areas across CSO, bringing in specialist functions as appropriate, to provide advice and recommendations to influence decisions to ensure seamless landing of changeDecision-making and Problem Solving: *The Operational Change Manager will demonstrate decision making skills, and evidence good organisational and prioritisation skills. *They should be resilient and innovative and eager to consider new and better ways of working.*They will identify risks based on information gathered from projects and programmes and pulling on previously acquired technical experience and learns in order to make evaluative judgements to support decision making across the Retail Bank*They will make recommendations to Operational Change Lead on corrective actions that need to be made in the change portfolio in order to mitigate potential operational or change execution issues.Risk and Control: Take ownership for managing risk and strengthening controls in relation to the work you do. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Bank's Policies and Policy StandardsEssential Skills/Basic Qualifications:*Experience of working on Operational Change activity with good understanding of the Bank's Change frameworks. *Relationship building, stakeholder management and great communication skills. *Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. *Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Desirable skills/Preferred Qualifications:*Experience in leading and managing multiple stakeholders within a complex matrix environment across multiple geographies.*Experience of project mobilisation, initiation and planning in addition to management of established projects.*Demonstrable security awareness, and understanding of security in the broad business context *Skilled in the use of Microsoft Office, including spreadsheets, presentation tools, word processing and Project, and Programme Management software tools.LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Pay up to 37,497, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. As a Change and Implementation Manager, you will oversee the end-to-end business implementation of the digital projects that our Desktop Release Team are across. You will work with different teams within DWP's Digital Group to deliver services to that are viable and deliver value. A vital part of this role is ensuring that the relevant changes to services and products are implemented and delivered into the business at a pace which meets needs and requirements. You will plan collaboratively with the Digital WorkPlace Team, Product Areas and Business Teams to ensure the successful, agile deployment. This is all about your ability to establish priorities, communicate conflicts and issues and to support these teams in navigating a complex business environment. This role is part of in wider Delivery community - the biggest and best in the government. You will work across a range of projects, with lots of good people, to enhance your skills and build your capability, supported by loads of learning and development opportunity. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understand and own their roles, responsibilities, and business priorities. Advise on priorities, objectives, and expectations to get the best out of people. Communicate with others in a clear, honest, and enthusiastic way to build trust. Explain complex issues in a way that is easy to understand. Consider people's individual needs, introducing different methods for communication. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognize when something does not work and encourages a mindset of experimentation. Can adapt and remain resilient and can see outside of the process. Details. Wages. Perks. Location: You'll join us in our brilliant digital hubs in Manchester or Blackpool whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £10,800 per year. Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Pay up to 37,497, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. As a Change and Implementation Manager, you will oversee the end-to-end business implementation of the digital projects that our Desktop Release Team are across. You will work with different teams within DWP's Digital Group to deliver services to that are viable and deliver value. A vital part of this role is ensuring that the relevant changes to services and products are implemented and delivered into the business at a pace which meets needs and requirements. You will plan collaboratively with the Digital WorkPlace Team, Product Areas and Business Teams to ensure the successful, agile deployment. This is all about your ability to establish priorities, communicate conflicts and issues and to support these teams in navigating a complex business environment. This role is part of in wider Delivery community - the biggest and best in the government. You will work across a range of projects, with lots of good people, to enhance your skills and build your capability, supported by loads of learning and development opportunity. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understand and own their roles, responsibilities, and business priorities. Advise on priorities, objectives, and expectations to get the best out of people. Communicate with others in a clear, honest, and enthusiastic way to build trust. Explain complex issues in a way that is easy to understand. Consider people's individual needs, introducing different methods for communication. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognize when something does not work and encourages a mindset of experimentation. Can adapt and remain resilient and can see outside of the process. Details. Wages. Perks. Location: You'll join us in our brilliant digital hubs in Manchester or Blackpool whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £10,800 per year. Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

On behalf of The Home Office, we are looking for a Change & Release Manager - Inside IR35 for a 12 Month contract based Hybrid - Remote & 2 days p/month in Southport. The Change and Release manager will play a leading role in implementing and embedding process to manage releases and changes within a programme and overlay with business as usual. This role will support the delivery of a programme which has committed to the transformation and replacement of core civil registration systems, and infrastructure and to scan and transcribe hard copy records of birth, deaths and marriages. This aligns with the Home Office (HO) vision and the Government's wider digital identity ambitions. As a Change & Release Manager, your main responsibilities will be: * Leading & managing the Release Management process and allocated staff and workload for the assigned services, ensuring that standards & timescales are met. * Organising team engagement with Incident Management during major incidents, ensuring that appropriate release management representation is made on technical bridge calls when required. * Managing patterns or trends of non-compliance of the Release assurance policies & processes, by engaging at a senior level. * Engaging with service transition teams to define processes for interim operating model capabilities for those assigned to release management. * Engaging with service transition teams to define processes for interim operating model capabilities. * Managing programme / portfolio schedule - updating stakeholders on progress. * Organising & contributing to CAB (Change Board). Please note, this role requires active valid SC clearance. Therefore, you must be willing & eligible to undergo these checks. You'll have: * Demonstrable experience of IT service release & change management. * Experience of developing, implementing & adhering to ITIL v3/v4 management processes & procedures. * Strong technical acumen - ability to understand terminology. * Excellent stakeholder management skills - internal & external. * Excellent document writing & presentation skillset. * Jira / ServiceNow experience. * Public Sector experience. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, the Home Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. Armed Forces Covenant The Home Office guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".

Job Title : Service Desk Engineer Location: Keighley, Bradford Salary: £37,000 - £43,000 per annum Job type: Full Time, Permanent About us: Bedroq provide critical technology solutions built on solid foundations. We help organisations that rely on technology for critical operations, achieve and maintain a high-performance steady state. Bedroq have delivered projects for almost every police force and law enforcement agency in the UK, providing secure resilient networks and managed IT solutions. About the role: The purpose of the Service Desk Engineer is to provide outstanding IT support and incident resolution for our clients, ensuring prompt and effective handling of technical issues, maintaining critical system uptime, and delivering a seamless service desk experience. Customer satisfaction is key, maintaining an average of 8.5 per customer by creating strong client relationships, adhering to SLAs, and contributing to the smooth operation of client's vital public sector services. The ideal candidate will have excellent communication skills, strong technical skills and customer management skills. We want customers to feel that their level of service delivery is excellent, not just that their SLAs are being me. The Service Desk Engineer will need to support the customer base from our office in Steeton, utilising the KPI's and monitoring visible to them. This extends to the Service Desk Engineer visiting customer sites (offices, warehouses and off-site locations) for pro-active and reactive visits across the United Kingdom and sometimes abroad, to resolve user, software and physical hardware issues. Duties and Responsibilities: '-Aligned with the service desk team maintain a CSAT score of 8.5+ for all customers.'-Travel to customer sites through the UK and across the World as required.'-Ensure that we never miss a phone call from customers - answer the phone and work with the team to capture all calls.'-Acting as a technical point of escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour).'-Log tickets for the customer and ensure you are following the Incident Management process every time - "if it's not in the ticket, it didn't happen". '-Maintain ticket queue so all tickets include a daily update, never have tickets older than 2 weeks old that do not have a full plan of action to move to resolution. '-Change Management - Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. '-React to monitoring alerts as soon as they are raised.'-Problem Management - Reduce ticket numbers by resolving the problem.'-Carry out weekly ticket reviews and monthly Service reviews with the customer.'-Consider Health & Safety, Information Security as part of the incident and security management process to ensure the confidentiality, integrity and availability of both internal and customer IT assets are maintained at all times. '-Ensure complete compliance by yourself and service desk colleagues to all ISO27001, 9001, 14001 & 45001 policies and procedures.'-Manage ticket escalations internally and externally (third parties and the customer). About you: Required Skills: '-Proven experience as a Support Engineer, IT Support Specialist, or similar role.'-Highly organised, able to identify what is important and what is urgent, then prioritise accordingly. '-Comfortable communicating with senior stakeholders, executives and leaders.'-Intermediate level user in Microsoft packages especially in Word, Power Point and Excel. '-Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, SQL).'-Experience in Milestone and BriefCam applications and infrastructure. '-Solid networking knowledge - firewalls, LAN configuration, troubleshooting and diagnostics.'-Exceptional customer service skills and the ability to communicate technical issues to non-technical users. Other Skills: '-Calm under pressure and able to respond quickly and positively to changes.'-Attention to detail and a proactive approach to identifying issues and implementing solutions.'-Strong problem-solving skills with the ability to prio

Job Description Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. Responsibilities • Provide 2 nd and 3 rd line support for the application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience • Proven experience working in 2 nd /3 rd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability

AV Project Manager Birmingham £35,000 - £45,000 + Progression + Free Parking + Healthcare + Life Insurance + Car Scheme + 28 days holiday + bank holidays + Personal Development Training and Courses + Regular Social Events This is an excellent opportunity for a Project Manager with experience in the IT/AV industry to join a leading organisation shaping the way for streamlined approaches and excellent customer experiences. This company are one of the leading AV/Technology solutions companies in the UK. They are going from strength to strength and are now looking to add a technical and commercial PM to the team to help further growth. In this role, you will plan and manage projects, define goals, allocate resources, and oversee budgets and timelines. You'll lead the project team, track progress, ensure quality, and present updates to stakeholders. Additionally, you'll support the design team, assist with site meetings, and evaluate project outcomes while implementing changes as needed to meet objectives. The ideal candidate will have excellent communication, problem-solving, and leadership skills, with strong abilities in project planning, risk management, and time management. Experience in strategic planning, change management, and contract negotiation is essential, along with conflict resolution expertise. A project management qualification such as PRINCE2 or AGILE, or equivalent experience, is required. Additionally, experience in AV/ICT design will be highly beneficial. This is a fantastic to opportunity to join an exponentially growing business where you can lead from the front and make the role your own. The Role: • Plan and manage projects, defining goals and allocating resources. • Oversee budgets, timelines, and the overall project schedule. • Lead the project team, track progress, and ensure quality standards are met. • Present updates to stakeholders, addressing challenges and solutions. • Support the design team and assist with site meetings. • Evaluate project outcomes and implement changes to achieve objectives. The Person: • Strong communication, problem-solving, and leadership skills. • Expertise in project planning, risk management, and time management. • Experience in strategic planning, change management, and contract negotiation. • Proven conflict resolution abilities. • Project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. • AV/ICT design experience is highly desirable.