Find your next tech and IT Job or contract Helpdesk in England

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st /2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st /2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Job Title: Network Analyst Location: Sheffield Salary: Competitive Job type: Full Time - Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers you will aid a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day / night shifts) providing 24 x 7 x 365 operational support, you will be responsible for: '-Monitoring and management of the Global TNS Payments network.'-Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system'-Monitoring and troubleshooting of Linux servers hosting our payment application tools.'-Monitoring and troubleshooting of the IP network our payments service resides on, with focus on customer and partner connectivity.'-Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket'-Engagement and management of 3rd party organisations in support of any given service incident'-Post incident impact analysis / support'-Support of change management activities'-Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications '-Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.'-Working knowledge of network monitoring / event management systems, for example SolarWinds, Splunk, Thousand Eyes.'-Experience with Linux operating systems and command line interface'-Experienced with Cisco routers and switches - able to log on and perform fault diagnosis'-Understanding of typical IP routing protocols, BGP, EIGRP, OSPF, along with VPN and IPSEC protocols'-Analytical approach to fault-finding with proven ability to diagnose network problems'-Tenacious and inquisitive in investigating and applying corrective action'-Good personal organizational and developed time management skills'-Ability to work under pressure'-Professional working attitude - strong ability to communicate effectively with local and remote team members'-Experience in a Technical Support/Net Ops environment Desirable skills '-ITIL knowledge / foundation certification'-TCPDump / Wireshark packet capturing'-Experience with the following: Fortinet - FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Services, IT Desk Support, IT Support Technician, 2nd Line Support Engineer, IT Helpdesk Support, Helpdesk Support Technician, Helpdesk Analyst, IT Support Engineer, IT Desktop Support, Support Technician will also be considered for this role.

Job Title: Network Analyst Location: Sheffield Salary: Competitive Job type: Full Time - Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 12x7x365 basis. •Proactive monitoring and management of the TNS payments network.•Responsibility for monitoring the health of customer network connectivity, performance.•Logging of all service incidents in the incident management system.•Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.•Working closely with internal technical support groups and 3rd party organisations in support of service incidents.•Post incident impact analysis and support.•Provision of clear, consistent, and regular communication with internal and external customers.•Support change management activities across the TNS and partner networks. Qualifications Required skills •Experience in a Technical Support/Network Operations environment.•Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.•Experience / knowledge of IP networking and WAN network protocols.•Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.•Understanding of GPRS, LTE and VPN technologies.•Analytical approach to fault-finding with proven ability to diagnose network problems.•Tenacious and inquisitive in investigating and applying corrective action.•Good personal organizational and developed time management skills.•Ability to work under pressure.•Professional working attitude - strong ability to communicate effectively with local and remote team members. Desirable skills •A working knowledge of the ITIL framework, or ITIL foundation certification.•Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.•Experience with Fortinet products (FortiGates and FortiSwitches)•Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Services, IT Desk Support, IT Support Technician, 2nd Line Support Engineer, IT Helpdesk Support, Helpdesk Support Technician, Helpdesk Analyst, IT Support Engineer, IT Desktop Support, Support Technician will also be considered for this role.

Job title: Senior Hardware Engineer Location: Dorchester Salary: Circa £ 50,000 (depending on skills and experience) What you'll be doing: General hardware engineering activities across the engineering lifecycle Act as the point of contact with customers and/or suppliers in assigned areas on engineering matters, to resolve relatively complex problems and issues and to maintain awareness in both parties of priorities and objectives Make engineering decisions within own sphere of responsibility Maintaining a level of Suitably Qualified & Experienced Person and Provide help and direction to less experienced team members to support both their effective working and their development Produce reports of a technical nature or plans and present information to line manager, project management team and peers Delivering allocated tasks within budget and to timescales as agreed with the project management team Your skills and experiences: Essential: Hardware Engineering activities including requirements development, modelling and simulation, helpdesk support, Ship Support Visits, design activities, integration, and verification & validation A good understanding of the engineering lifecycle A good understanding of hardware engineering methodologies and practices Competence and capability with hardware engineering tools Hardware Design and interconnectivity, Investigation and resolution of design issues as a result of obsolescence Desirable: Knowledge and experience in COTS hardware, preferably with blade and PC technology. Experience with COTS cabinets, cabinet design, wiring schedules, power distribution etc. would be especially desirable. Design and build of the electrical and hardware system to achieve successful acceptance. Engineers at all levels should possess an academic qualification in Engineering or other related STEM subjects as well as specific (either academic or professional) qualifications and become recognised as Incorporated or Chartered Engineers through an appropriate recognised professional institution. Engineers are encouraged, and will be supported, to achieve the relevant accreditation. Preference will be given to candidates who are already professionally registered. Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. Our Systems Engineering Team: As a Senior Engineer - METOC, you will be required to lead general systems engineering activities, which may include requirements development and management, modelling and simulation, design activities, integration, and verification and validation. The role will provide you the opportunity to play a pivotal role in the delivery of the METOC system to the Type 26 Batch 2 and Hunter (Australia) programmes, based from the Dorchester office. The Meteorology and Oceanography (METOC) System manages the manual input, and automatic collection and measurement of environmental parameters from environmental sensors. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 28th October - Interviews for this position will take place W/C 4th November. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Title: Operations Support Technician Location: Sheffield Salary: Competitive Job type: Full Time - Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview TNS are looking for an Operations Support Technician to join our Sheffield based Operations team, working a 24/7/365 shift pattern. As a Operations Support Technician you will be responsible for the pro-active monitoring of our Processing managed services and first line fault resolution. The role requires excellent communication and problem-solving skills as customer communication, service and service availability are critical elements of the role. Being a part of the TNS FinTech division there will be opportunity to learn and develop your skills on new technologies and although previous Payments experience is preferred, we value enthusiasm, commitment, flexibility and drive. If you have previous experience working in an operational environment or working on windows or UNIX based systems then we would be interested in hearing from you. Responsibilities •Working within a shift pattern that provides 24/7/365 cover.•Supporting our new Orchestration gateways within multiple AWS regions also including multiple Processing managed payment platforms.•Provide initial point of contact for our customer's Operations teams. •Responsible for incident management using ITIL aligned processes.•Trouble shooting, Incident logging, tracking, escalations, and management of incidents.•Communicating service incidents and resolution progress updates to internal and external stakeholders. •Working assigned incident tickets to resolution. •Support TNS Major Incident Management processes as an integral part of the Operations team. •Post incident impact analysis, support and corrective actions. •Work with TNS application technical support in relation to escalated and / or ongoing service incidents and continued knowledge development. •Manage system jobs and schedules, whilst working to SLA's . •Support change management activities. •Adherence to all documented policies and procedures in the support of service and service availability. •To provide amendments or generate new work instructions into the operation.•Technical aptitude and enthusiasm to learn new systems and processes. •Enjoy trouble shooting. •Methodical thinker with ability to diagnose problems. •Ability to work under pressure with a professional attitude. •Developed customer service skills. •Happy to work shift patterns (12 hour shifts, 24/7/365 pattern). •Solid written and verbal communication skills. •Proficient with Microsoft Office products. Qualifications Ideally you will also possess the following, but not essential: •Knowledge of, or previous experience using helpdesk ticketing systems. •Incident management experience.•Working within an AWS environment•Knowledge of, or previous experience using monitoring software and systems.•Previous Payments knowledge/experience or experience supporting Windows or UNIX based systems. Who would this role fit: •Someone with previous experience working within a helpdesk environment.•Someone new within IT environment with IT experience, and a hunger to learn and expand their career within the Payments and IT industry.•Someone able to logically work through issues, problems, learn, what to build new processes, and who wants to be involved within a busy operation. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Se

Job Title: Cloud Infrastructure - Site Reliability Engineer (SRE) Job Description: The Cloud Infrastructure - Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: •Working with a collaborative team of varied disciplines, skills, and experience•Contribute to the planning of application / infrastructure releases and configuration changes•Resolve support requests from customers by phone, email and online making use of the call logging system•Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems•Provide input to administering and maintaining all production and development environments•Create detailed technical and procedural documentation (e.g. architecture, configuration, and setup)•Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis What we are looking for: •Innovation should be first, thriving to innovate, automate and keen to improve•Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments.•AZ-104 - Microsoft Certified: Azure Administrator Associate•Server Infrastructure Engineering (Virtualization / Windows / Linux)•Office 365 / Microsoft 365 Administration•Network Engineering•DevOps (CI/CD, pipelines and Infrastructure as Code)•Ability to work well with individuals and teams•Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now).•Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines•Previously have worked with infrastructure-as-code and immutable builds (e.g. Terraform)•Experience with deployment and management of container technologies (e.g. Kubernetes, AKS and Docker) What's in it for you? •A competitive basic salary•23 days' holiday (rising to 27) with the opportunity to buy extra leave•The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice•Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more•Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £22,500 - £27,500 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is not a remote role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: '-Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). '-Setup of new users in Active Directory, Entra and 365 '-VOIP phone setup and configuration (training to be provided) '-Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. '-Resolve first and second-line tickets, escalating cases to senior engineers as necessary. '-Maintain adherence to our high service standards and quality benchmarks. '-Demonstrate exemplary communication and time-management skills. '-Operate both independently and collaboratively within a team setting. '-Provide training and mentoring to staff members and clients when needed. '-Perform device setup, repair, and upgrade tasks in our workshop. '-Conduct routine system inspections, implement updates, and apply patches as required. '-Review backup logs vigilantly; address any failures proactively. '-Assist with larger projects when required. '-Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: '-Minimum of 2 years' and recent experience in IT support roles '-A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. '-Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) '-Windows and Mac operating systems '-Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive '-Microsoft Azure/Entra '-Virtualisation technologies '-VOIP experience '-A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: '-Pension scheme '-Death in service '-£1000 minimum increase each year '-Regular pay reviews '-Celebrate their birthday by having the day off on us '-Water and soft drinks provided "on tap" '-6 hours of free phone counselling, per month, if ever needed through our well-being provider '-Yearly eye tests '-Smart casual dress and branded polo shirts provided '-Free Parking '-Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; I

Senior Application Configuration Specialist Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: £48,250 - £60,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role AWE is currently recruiting for a Senior Application Configuration Specialist for PLM (Engineering) applications for the Enterprise Applications Group. We seek a forward-thinking Senior Application Configuration Specialist to join a team of Application Configuration Specialists, Systems Administrators and Testers who look after PLM applications across On-prem and cloud-based platforms. Your main focus will be supporting the Siemens suite of PLM applications, in particular Teamcenter. What you'll do: Lead in the following aspects of managing the PLM software suite: - System Upgrades in line with manufacturer approved solutions. Enhancement Requests & Configuration Changes. Normally managed using the Agile Methodology. Application maintenance. Provide third line support to help desk. Working collaboratively with the Test Team. Provide support to other closely related teams such as the Training and Process teams. Provide help, support, and transfer your knowledge to new members of the team. Knowledge Development and Sharing: - Build a collaborative relation with the Engineering community and work to understand their future requirements. Develop your understanding of the software vendors future application development pathway. Develop good relationships with the AWE's wider IT community, and so understand their plans, capacity, and limitations. Attend technical briefings and support groups, including MIR's (Major Incident Reviews). Use the above knowledge to: Help generate support road maps and to inform planning activities. Support the wider AWE community, by acting as an internal consultant. Who are we looking for? We do need you to have the following: Experience of managing Product Lifecycle Management (PLM) Applications. Experience in a proactive IT systems administration/application configuration/development. Working knowledge with Windows Server Exposure to both Agile & Waterfall project methodologies. Everyone who works at AWE brings unique skills and perspectives to the table. We recognise that great people don't always 'tick every box'. That's why we focus on your potential, your fit with our values, your transferable skills as well as your experience. Even if you don't meet every point below, but you feel that this role and AWE are a great fit for you, please go ahead and apply, we'd love to receive your application. Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Awareness of model based systems engineering approaches/practices. Experience working with Microsoft Azure. Experience with ERP Systems Integration. NX Open Knowledge. Teamcenter Server ITK Azure DevOps Visual Studio/GIT JavaScript experience XML We will also consider: Transferable skills If you have similar experience, but in a different industry. Just starting out, i.e. just left university, just finished an apprenticeship. You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Important things you need to know: You will need to obtain and maintain the necessary security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. We want you to feel comfortable and able to shine during our recruitment process. Please let us know on your application form if you need any adjustments/accommodations during the process. Our interviews typically take place over Teams and for most roles are a 1 stage process. Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide will be stored in accordance with GDPR and kept separate from your application form and CV, and the information will not be shared with anyone involved in interviewing or making hiring decisions. #LI-AT

Job Title: Senior IT Support Technician Location: Birmingham Salary: £30,505 - £33,882 per annum - SS4 Job type: Permanent, Full time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards . The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: University College Birmingham is looking for a talented, experienced and driven Information Technology professional to join our growing Digital IT Services Department as a Senior IT Support Technician. The Technicians team within the Digital IT Services department provide an excellent 1st and 2nd line support to students and staff across campus. The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies across the University campus. The ideal candidate will have solid experience of hardware and software, working with a large diverse customer base with excellent troubleshooting and technical problem-solving skills. Benefits: •Generous allocation of annual leave •26 days' paid leave per year•12 Bank Holidays & Concessionary Days •Excellent Local Government •Employer Contributions - LGPS - 20.9% •Subsidised private healthcare provided by Aviva including a Digital GP Service.•Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support•Annual health MOTs with our Registered Nurse•Excellent staff development opportunities including professional qualification sponsorship•A variety of salary sacrifice schemes including car, technology and cycle. •Heavily-subsidised on-site car parking in central Birmingham•Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 5th January 2025. Interview Dates - TBC. UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job title of; Senior 1st Line IT Support Engineer, SQL, Senior IT Technician, Senior IT Support Engineer, IT Service Engineer, Senior IT Service Desk Technician, Senior IT Services Manager, 1st Line Helpdesk Engineer, Senior Support Engineer, Senior Support Technician, Desk Support, IT Support Technician, Support Technician, IT Support Engineer, Senior Technical Support, Senior IT Support, IT Systems Engineer, IT Systems Support, may also be considered for this role.

Job Description Dot Net Developer - Stoke Our Client is looking for a Lead Application developer. You will be have at least 3 to 5 years proven track record of developing applications with Microsoft Dot Net technology. The candidate will also be expected to mentor any new developers to help evolve that persons skills. Microsoft Word - Lead .Net Application Developer You will be involved in developing a Customer Relationship Management (CRM) system for a niche sector. Clients then add their business requirements such as Membership Management, Event Management, Product/Publication Sales, etc. In addition, they may request to have modifications and enhancements made to meet their explicit requirements. The contact information is held within the core CRM element Dot .Net solution, all of the add- on modules have basic Sales Ledger features (i.e. invoicing, payments, refunds, rejections and credits). Therefore, any skills sets you have whereby you are able to interrogate, analyse and report upon demographic & related financial data will be an advantage. The main applications server is built to OOP principals using, VB.Net, ASP.Net with backend database development using SQL. Server. Integrated modules built using similar technologies as well as web technologies such as MVC, C#, Angular, HTML/CSS and Ajax. Understand how our customers use the Dot .Net Application suite and then using this understanding develop new features and/or enhancing & maintain current features. Developing new features and\or enhancing & maintaining current features on the main Dot .Net application suite. Assist with implementations, upgrades and resolving the more challenging support issues which require experienced developer review. On occasion assist with Helpdesk related issues responding to Customer tickets that have been deemed requiring your level of expertise/understanding and have been scheduled for you. Demonstrable experience working in a development team with OO structured processes Must have the following skills: VB.Net, ASP.Net Web Forms, Current JavaScript frameworks, Current JavaScript frameworks ORM Modelling, Oracle, MySQL, Any commercial use of source control systems C# considered as long as you are happy to work mainly in Visual Basic WCF, WebApi Location: Staffordshire Salary 35,000.00 - £40,000.00 Ideally with a degree in IT Please send your CV to us in Word format.

Job Title: IT Technician Location: Sharston, M22 4SN Salary : £25,000 to £30,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The role: Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities: •Administration of in-house software;•Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;•Support for deployed printers, scanners and other peripherals across the network;•Support for remote working arrangements through Microsoft Terminal Services;•Support for company mobile phones or other mobile devices;•Support for company telecoms system•Responsibility for maintaining a comprehensive asset register and warranty database;•Support for security systems linked to the IT network.•Some travel to branch office (Haydock) may be required on an ad hoc basis. Person specification: •A minimum of 12 months experience working within IT Support.•Knowledge of Windows based operating systems and troubleshooting common problems.•Understanding of network infrastructure and technology.•Understanding of computer hardware and peripherals.•Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.•Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.•Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.•Excellent organisation and time management skills .•Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver.•Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage•Prior exposure of BigHand digital dictation and Dragon speech recognition is beneficial.•Experience of IP telephone systems e.g. Ringcentral IP Office is desirable•Experience of working in the legal industry is advantageous Salary, Hours & Benefits: •Salary is £25,000 to £30,000, dependent on experience•Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday•3/2 hybrid working pattern after probation•23 days holiday a year, rising to 26 days, plus public/bank holidays•Extra day's holiday for your birthday after 2 years' service•3 holiday buy backs per year after 1 year of service•Private medical insurance after 2 years' service•Enhanced Maternity leave payment if you have over 1 year's tenure, further enhanced at over 4 years' service•Death in service•24/7 onsite Gym access•Netball/Football team, 10km Manchester team and more•Active social committee with generous departmental and firm-wide social budget•Active training culture and various groups and events such as Diversity and Inclusion•Other benefits including Employee Assistance Programme, free fruit & annual (optional) What to do next: Click the apply button! Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most impo

IT Support Engineer Bishop Stortford £25,000 to £33,000 + Training + Bonus + Private Medical Insurance An incredible opportunity awaits an experienced IT 1st line / 2nd line / 3rd line support engineer to flourish within an established company in an exciting role. In this position, you will be responsible for delivering comprehensive IT support across all aspects of the company's business, with a strong emphasis on supporting the clients' IT infrastructure. This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As an IT Support Engineer, your responsibilities will encompass the continued provision of 1st line / 2nd line support, collaboration within the IT team, and the maintenance of a high level of service. You will ensure the resolution of 1st line / 2nd line / 3rd line tickets for the IT department, primarily utilising remote control technologies and conducting site visits as needed. The company is in the process of establishing itself as a leading provider of cloud and IT solutions throughout the South East of England. They have clients in London and various parts of Europe as well. Due to their growth, they are currently seeking an IT Support Engineer with 1st line / 2nd line experience. In this role, you will provide support across the business, offering guidance on hardware and software-related issues, and consistently deliver exceptional customer service. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves five days onsite and occasional client site visits, making the ability to travel to Bishop Stortford essential. The ideal candidate will possess experience in a similar role, demonstrating the capability to take ownership of all incidents and requests while providing 1st line / 2nd line support. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. Every new member is given a road map of how they will be progressing within the company and what training they will undertake. The person: *Experience in IT Support, or 1st Line / 2nd Line / 3rd Line Support positions *Proficiency with Office 365, Windows Server (2012 onwards), hardware, and networking *Knowledge of Windows Server, Active Directory, Windows 7, 8, 10 *Commutable to Bishops Stortford The role: *Managing your own helpdesk to ensure efficient handling of 1st line / 2nd line support tickets *Ensuring clients' IT infrastructure is up to date and addressing security vulnerabilities *Undertaking IT consultancy and project work, including setting up and configuring new equipment *Answer telephone calls and emails from the clients' customers, reporting IT issues and logging them on the support service desk call management

Job Description Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.

Are you an experienced Systems Analyst with experience of designing and delivery system improvements for Oracle Cloud HCM & Payroll? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Senior HR Systems Analyst to join an ongoing systems improvement programme post implementation. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment on an initial 3-month contract, offered inside of IR35, with scope to extend. The purpose of your role will be to take responsibility for the design and delivery of HR & Payroll system improvements. Day-to-day duties will include taking a key role in systems improvements that deliver business benefits; contributing to the continual improvement of a HR & Payroll system that enables a high-quality user experience, supports a robust people management service, & effective reporting; business requirement analysis to prioritise planned improvements; systems support; system training; supporting the redesign of business process; leading on small projects; and data manipulation and reporting. Essential Previous experience working as part of an Oracle Cloud Fusion HCM system implementation or improvement project. Systems Analysis. Systems administration and support. Writing complex SQL scripts against system data models. Highly Desirable Oracle Cloud Fusion Payroll expertise. Oracle Cloud HCM experience covering HCM, Payroll, Recruitment, Learn and Helpdesk. Oracle reporting suite experience building custom reports in OTBI (Oracle Transactional Business Intelligence) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. This contract is offered on a remote basis and inside of IR35. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet socially focussed organisation offering an immediate start. Interview slots are available for suitably qualified candidates so please apply swiftly to avoid disappointment. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.