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Linux Infrastructure Specialist Wantage - On Site £45,000 to £55,000 + 15% Bonus + Private Healthcare + Progression + Training + Onsite Gym, Restaurant + More! Excellent opportunity for a Linux Infrastructure Specialist that is looking for the next step in their career to join this industry leading worldwide organisation! This company has an international presence and have operated for over 100 years. They are looking to maintain their recent growth and are expanding, part of this expansion means they need a Data Analytics Engineer to join, helping with this growth. In this varied role you will install and maintain SUSE Linux Enterprise servers, Design, deploy, and manage high-availability clusters on SUSE Linux and configure and manage NFS servers in a SUSE Linux Environment. The ideal candidate will have 3+ years in SUSE Linux experience, specialise in managing high-availability (HA) clusters and configuring Network File Systems (NFS) in Azure cloud environments for SAP. They will also have Azure Cloud Integration, familiarity with automation & scripting, knowledge of virtualisation and containerisation. This is a fantastic opportunity for a SAP Linux Infrastructure Specialist to work with an industry leading business to achieve their goals whilst progressing in your own career with uncapped possibilities. The Role: *SUSE Linux Administration *SAP experience/understanding *Azure Cloud Integration *5 Days On site in Wantage The Person: *5+ Years of Experience *SUSE Linux expert *Experience with high-availability (HA) clusters in Linux environments *Familiarity with automation, scripting, virtualisation and containerisation Reference Number: BBBH245227

Linux Engineer (DV Clearance) Position Description Are you passionate about Linux and VMware? Do you enjoy designing and implementing innovative solutions that meet the needs of the end users? If so, you might be the Linux engineer we are looking for. You will have the opportunity to lead the Linux components of a platform that will provide Linux VDI's and a management solution for Linux systems. You will work on site at Corsham, as part of a project team that is delivering a VMware environment and platform for a client. You will collaborate with other engineers and stakeholders and ensure that your work complies with security and quality standards. You will also document and communicate your solution to the project team and the client. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold the highest level of UK Security Clearance or be eligible to go through this clearance. This role will be based in the Gloucester office 5 days a week. Your future duties and responsibilities • Support project team with Linux engineering activities. • Design and implement the Linux components of the platform. • Ensure compliance with security and quality standards. • Collaborate with other engineers and stakeholders. • Document and communicate the Linux solution. Required qualifications to be successful in this role • Linux engineering experience. • Solution implementation experience. • Solution design experience • Ansible experience • VMware experience • Networking experience #LI-SB2 Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Linux Infrastructure Specialist Wantage - On Site £45,000 to £55,000 + 15% Bonus + Private Healthcare + Progression + Training + Onsite Gym, Restaurant + More! Excellent opportunity for a Linux Infrastructure Specialist that is looking for the next step in their career to join this industry leading worldwide organisation! This company has an international presence and have operated for over 100 years. They are looking to maintain their recent growth and are expanding, part of this expansion means they need a Data Analytics Engineer to join, helping with this growth. In this varied role you will install and maintain SUSE Linux Enterprise servers, Design, deploy, and manage high-availability clusters on SUSE Linux and configure and manage NFS servers in a SUSE Linux Environment. The ideal candidate will have 3+ years in SUSE Linux experience, specialise in managing high-availability (HA) clusters and configuring Network File Systems (NFS) in Azure cloud environments for SAP. They will also have Azure Cloud Integration, familiarity with automation & scripting, knowledge of virtualisation and containerisation. This is a fantastic opportunity for a SAP Linux Infrastructure Specialist to work with an industry leading business to achieve their goals whilst progressing in your own career with uncapped possibilities. The Role: *SUSE Linux Administration *SAP experience/understanding *Azure Cloud Integration *5 Days On site in Wantage The Person: *5+ Years of Experience *SUSE Linux expert *Experience with high-availability (HA) clusters in Linux environments *Familiarity with automation, scripting, virtualisation and containerisation Reference Number: BBBH245227

Linux Infrastructure Engineer (DV Security Clearance) Position Description We are seeking a highly skilled Infrastructure Engineer with extensive experience in managing Linux-based infrastructures to join our team. This role is critical for sustaining and decommissioning two key IT platforms utilising Cisco FlexPod CVD patterns. You will work on task packages allocated on a 10-week cadence from a backlog of deliverables, aligned with organisational-wide Programme Increment (PI) Planning cadences.Secure Innovation is part of CGI's Space, Defence and Intelligence business unit, focused primarily on the delivery of contemporary and innovative technical solutions for the government agencies most challenging problems. Our teams work alongside our clients to help them understand how to exploit technologies to maintain competitive advantage. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go Due to the nature of the programme, all applicants must be a single UK national and hold active HMG HLC Clearance. Your future duties and responsibilities • Maintain, monitor, and manage Linux-based server infrastructures, including Redhat, Debian, and container operating systems. • Ensure high availability and optimal performance of all Linux servers and associated applications. • Implement security measures and perform regular updates to safeguard the infrastructure. • Sustain and decommission IT platforms utilising Cisco FlexPod CVD patterns. • Perform routine maintenance, upgrades, and troubleshooting on Cisco FlexPod systems. • Collaborate with network and storage teams to ensure seamless integration and performance. • Manage and maintain container orchestration platforms including Kubernetes (K8S), K3S, Amazon EKS, Azure AKS, and Google GKE. • Implement and monitor containerised solutions for optimal performance and security.Ensure the seamless integration of container environments with existing infrastructure. • Manage and maintain F5 load balancers to ensure reliable and secure network traffic distribution. • Troubleshoot and resolve network-related issues promptly. Collaborate with network teams to ensure optimal network performance and security. • Manage and maintain Apache NiFi data flow management systems. • Ensure the reliability, performance, and security of data flows within the infrastructure. • Implement best practices for data flow management and automation. Required qualifications to be successful in this role • Experience managing linux based server infra, including redhat, debian and container operating systems. • Strong understanding of container orchestration platforms (K8S, K3S, EKS, AKS, GKE). • Experience with network management, particularly using F5 load balancers. • Familiarity with Apache Nifi and data flow management. • Strong understanding of networking, storage and virtualisation technologies. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Job Description About the Job Linux and HTTP Virtualisation Software Developer Our Client is looking to recruit a candidate with experience of developing software for the virtual support market. It is essential that the you can demonstrate skills and experience in the following areas: • Linux (Ubuntu and CentOS, management & maintenance etc.) • Knowledge of Configuration Management Automation tools like Chef (also valid Puppet, Saltstack, Ansible) • Understanding of API documentation, implementation and supporting customers using these • Expert knowledge of HTTP (including RESTful services) • Best practice understanding of Hardware, Virtualization, Clustering, High Availability, Disaster Recovery and Security • Basic IP networking skills It is also desirable for to be experienced in or familiar with the following (these will become part of the day to day role): • Virtualisation with KVM / QEMU • Scripting skills (Powershell, Python, Bash, Ruby, Perl, etc.) • LAMP (or components of - Linux, Apache, MySQL, PHP) • OpenStack (or similar cloud software platform) • VMware ESXi Hypervisor • Data Modelling tools (XML, NETCONF, YANG, JSON) Must have the ability to break down larger projects into smaller components, and to be able to work independently. Personal Qualities: Excellent written and verbal communication skills. Presentable, good team player, but also able to work effectively alone for periods of time. Highly motivated and self-sufficient. Happy to travel and work away from home from time to time if specific projects require. Preferably drives with own transport. An aptitude for and enjoyment of problem solving. Good time management, and the ability to accurately estimate time required to complete outstanding tasks. The position is based at home with occasional travel to the company offices and/or to client sites for support or meetings. Degree-level educated in Computer Science or similar subject. Please respond with CV to Click here to contact this recruiter in MS Word format, along with your salary expectations.

There is a permanent position for an experienced and skilled IT Engineer with Linux expertise. Our client is seeking someone who can handle Linux systems with ease, support infrastructure while using backups or resolving supporting tickets efficiently. Essential experience: - 5-8 years of experience - Linux expertise - RedHat and CentOS - Windows system and hardware experience - Experience in supporting tickets and infrastructure - Network support Offered: - Up to £70,000 per annum - 10-15% bonus - 25 days holiday - Private healthcare This role requires 4 days per week in the office in Abingdon, which is non-negotiable. The role does NOT provide visa sponsorship! If you're interested or know someone who would be, please apply or get in touch with me! To find out more about Computer Futures please visit XX XX XX XX XX Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Due to further planned expansion, this leading sensor technology developer is seeking a Senior Software Engineer - C++ / Firmware for their R+D HQ near Böblingen. The Senior Software Engineer - C++ / Firmware will be responsible for developing Linux based software in C and modern C++ (11,14,17,20) for fibre optic based sensor systems used in a variety of applications worldwide. The Senior Software Engineer - C++ / Firmware will work as part of a team developing the next generation of this leading products. Having completed your formal technical education, you will have gained post graduate development experience, developing software under Linux in C++. You will be comfortable working with all aspects of Linux (driver, BSP, user and kernel space) and have excellent Git skills. You will be very confident in your modern C++ (11, 14, 17, etc.) skills and any exposure to RISC-V or ARM microcontrollers and Gitlab would be beneficial. You must speak fluent English and have intermediate German language skills. The successful candidate can expect to find a friendly, flexible working environment where a work / life balance really does exist. Also on offer you will find an attractive base salary, 2 bonus payments per year and an extensive benefits package. To apply for this exciting opportunity, contact Adrian Wagstaff on +44 1189 840948 or email your CV.

2nd Line IT Support Engineer Manchester (Hybrid) £25,000 - £28,000 + Progression + Training + Package An excellent opportunity awaits a 1st/2nd Line IT Support Engineer with a good understanding of Linux to join a growing business offering clear progression, training and development opportunities, and a good work/life balance. This company is well-established yet growing, known for delivering recognisable products, at the forefront of its sector, and looking to expand its technical capabilities. In this role, you will provide 2nd Line Support across a Windows stack, including support for Active Directory, IoT devices, and the Linux platform. You'll be office-based in the Manchester office three days a week, with the option to work from home for the remaining two days. The ideal candidate will be an experienced IT Support Engineer with a solid understanding of Linux. Candidates must have full right to work in the UK and be able to commute to East Manchester at least three days a week. This is a fantastic opportunity to join a well-regarded business that offers excellent training and development, progression and growth, and a good work-life balance. The Role: *Providing 2nd Line Support *Linux-based support *Some Windows Office Support *On-site 3 days a week, 2 from home The Person: *Strong 1st/2nd Line IT Support experience *Solid Linux experience *Full right to work and remain in the UK *Commutable to East Manchester at 3 days a week Reference Number: BBBH 244383 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

2nd line support analyst/ Customer Support Analyst This is a new and exclusive opportunity for a 2nd line support analyst/ Customer Support Analyst to join my thriving financial technology business as they are growing their brokerage clearing trading team. Role details • Title- 2nd line support analyst/ Customer Support Analyst • Team- Clearing system production applications • Employer- electronic trading brokerage financial technology • Permanent role salary £45-65,000 dependent upon experience • Location: London City (Cannon Street/ Bank) 2 /3 days a week in the office • Shortlisting over December and closing the role on 10th January to shortlist for 1st stage interviews This role will be ideal for a junior 2nd line support analyst/ Customer Support Analyst, who is looking for their 2nd or 3rd role, to grow and develop themselves You will be working to provide 2nd line support on the clearing system production applications and your role will include Troubleshot Clearing application problems utilizing hands-on Unix and oracle/SQL techniques Perform daily Clearing System support procedures, Handle Clearing System user requests, ad hoc queries, and reports Review audit trails Prepare Unix and SQL scripts for reports and reconciliation processes This is an interesting role, where you will be working alongside a more experienced Customer support analyst to help grow and develop you for your long-term career Role requirements • Excellent UNIX/Linux skills, including basic scripting, file editing, system resource monitoring, running and scheduling processes and troubleshooting system issues. • Ability to write and run Transact-SQL, • Knowledge of relational databases (Oracle, SQL Server preferred) • Exposure to source code control and / or release management • Exposer to scheduling products, such as Autosys or crontab • Experience in Banking or financial services is highly beneficial We will be Shortlisting for this role over December and closing the role on 10th January to shortlist for 1st stage interviews For more information, and the chance to be considered, please do send through a CV for consideration Many thanks and good luck! To find out more about Huxley, please visit XX XX XX XX XX Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

2nd Line IT Support Engineer Manchester (Hybrid) £25,000 - £28,000 + Progression + Training + Package An excellent opportunity awaits a 1st/2nd Line IT Support Engineer with a good understanding of Linux to join a growing business offering clear progression, training and development opportunities, and a good work/life balance. This company is well-established yet growing, known for delivering recognisable products, at the forefront of its sector, and looking to expand its technical capabilities. In this role, you will provide 2nd Line Support across a Windows stack, including support for Active Directory, IoT devices, and the Linux platform. You'll be office-based in the Manchester office three days a week, with the option to work from home for the remaining two days. The ideal candidate will be an experienced IT Support Engineer with a solid understanding of Linux. Candidates must have full right to work in the UK and be able to commute to East Manchester at least three days a week. This is a fantastic opportunity to join a well-regarded business that offers excellent training and development, progression and growth, and a good work-life balance. The Role: *Providing 2nd Line Support *Linux-based support *Some Windows Office Support *On-site 3 days a week, 2 from home The Person: *Strong 1st/2nd Line IT Support experience *Solid Linux experience *Full right to work and remain in the UK *Commutable to East Manchester at 3 days a week Reference Number: BBBH 244383 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Job Title: 2nd Line 24/7 WAN Network Support EngineerLocation of role: Solihull Location requirement : Fully on siteClearance: DV LevelNegotiable rates Inside IR35 Highly Desirable Skills:-Juniper SRX Platform: The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. -Routing and Switching: A solid understanding of routing and switching protocols is essential. -BGP: In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. -IPsec VPN and MPLS: Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. -PKI: The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. Working Pattern (Mon-Fri, Shifts, on-call): Shifts 12hrs 4days on, 4day off, 4 nights on, 4 nights off Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Title: 2nd/3rd Line Support Engineer - Manchester Introductory Paragraph: Our client is seeking a skilled 2nd/3rd line engineer with strong Azure skills to provide technical support and manage complex IT issues. The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure on a contract basis, based in Manchester. Key Responsibilities: - Provide 2nd and 3rd line IT support for servers, networks, and cloud services, ensuring high availability and reliability. - Troubleshoot and resolve complex technical issues, collaborating with IT teams to implement solutions. - Implement and manage Azure services, and support SharePoint and Intune environments. - Develop and maintain technical documentation, including system configurations and troubleshooting guides. - Implement and maintain cyber security measures, managing security incidents and ensuring compliance with industry standards. Required Skills and Knowledge: - Proven experience in 3rd line IT support, with a strong background in Microsoft Azure, including AVD, virtual machines, storage, and networking. - Proficiency in managing and troubleshooting Windows Server environments, Active Directory, Group Policy, and DNS/DHCP. - Knowledge of networking concepts (TCP/IP, VLANs, VPNs) and experience with SharePoint and Intune. - Familiarity with ITIL processes, excellent problem-solving and analytical skills, and strong communication and interpersonal skills. - Ability to work independently and in a team, with experience in virtualization technologies (VMware or Hyper-V), and preferred Microsoft Certified: Azure - - Administrator and PowerShell scripting knowledge. Rate offered £200 per day Inside IR35 3-4 days on site a week ASAP Start 2-3 months initial term If you're passionate about providing great customer experiences while troubleshooting technically difficult situations then this may just be your next role! Apply now! Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit XX XX XX XX XX Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with work stations and laptops. Installing and upgrading new software as and when required along new hardware. You must be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K - £30K. Please do send your CV in Word format along with salary and availability details.

Job Description Application Support Analyst 2 nd and 3 rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2 nd and 3 rd line support for the Clients application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Clients data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 st and 2 nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the application portfolio • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2 nd and 3 rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1 st and 2 nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Infrastructure Engineer 2 nd and 3 rd Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 nd and 3 rd Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem-solving skill Communication • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self-motivated and an innovative mindset Experience: • 3+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.