Job Vacancy Junior Technical Support Analyst

Junior Technical Support Analyst - ArcGIS

Location: Hybrid                            Full and part time applications welcome

Are you looking for a great role where you can both use and develop your GIS knowledge? Join Esri UK as a Junior Technical Support Analyst and we will encourage and give you the opportunities to develop your skills, knowledge and progress. Apply today via our website to join our amazing team.

We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.

What do our Junior Technical Support Analysts /Junior IT Support Analysts do?

As part of a supportive, knowledgeable team of ArcGIS System experts, you will help ensure our customers success by providing valuable technical support. This varied role will give you experience in:

Responding to customer technical enquiries (recording, reproducing, diagnosis and gathering the insight required to resolve issues)
Working with teams across the business and internationally to investigate and resolve complex scenarios
Creating and sharing technology best practice and content
Promoting the benefits of our products and services to customers, partners and internal teams
Assisting in identifying sales opportunities using your knowledge of the ArcGIS Platform
Contributing to technical research projects and training courses
Helping the Esri Education team by providing technical input for their Schools and Higher Education programmes

 

This would be a great career move if you

Have a good working knowledge of the ArcGIS platform and Esri Product portfolio
Like to solve problems.
Are either educated to degree level (in Geography, GIS or Computer Sciences), or have relevant industry-based experience.
Having some previous customer facing experience is an advantage, however your ability to build great professional relationships with customers and colleagues alike is more important.
Are a good communicator, with the confidence to talk to individuals and groups of customers, understanding how to tailor what you are saying to suit your audience.

Because of the types of data and clients we work with, all our positions require successful candidates to undergo a basic security clearance and you will need entitlement to work in the UK.

We will reward you with:

A good basic salary starting from circa £24k+ depending on experience, plus a bonus paying up to 20% per annum
A good benefits package, including - Pension, Vitality healthcare scheme, gym contribution, cycle to work scheme. We believe as a company that we should give back wherever we can and therefore also offer volunteering opportunities, including two days where you can volunteer for a charity that is important to you.
Flexibility - Location - this is a hybrid role, you will be based at least some days every week at whichever one of our offices is nearest to you (Aylesbury, Cambridge, Edinburgh or Belfast), on the other days you can work from home
Hours - Whilst this is a permanent full time role working Mon-Fri, we are also happy to consider part time applicants. Please detail your ideal hours/working pattern you are seeking in your cover letter.

Development - you will be able to expand your knowledge and skills via a wide range of learning opportunities. You will have the opportunity to get involved and support our wider business too.

Please apply online on our website -hidden link-, including your CV and a covering letter so we can find out a little more about you

Application deadline: 26th August 2024

Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers 

NO Agencies please