Offre d'emploi ITAM Data Quality Operations Consultant/ServiceNow

Role Description:



The candidate will be responsible for:



• Driving accuracy of the asset lifecycle stage in the Configuration Management System


• Drive accuracy / completeness of attributes required to support ITAM processes and controls.


• Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.


• Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.


• Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.


• Identification of authorized assets


• Creating / maintaining register of IT asset inventory data quality issues.


• Reporting / observability of IT asset data quality.


• Develop / execute / oversee data validation processes where required.


• Accountable for reporting availability of priorities attributes in both AMDB, CMDB.


• Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)


• Support compliance and audit requirements




PREFERRED QUALIFICATIONS & EXPERIENCE

• Bachelor degree.


• Experience with ServiceNow


• ITIL4 Foundations


• ITAM/Configuration Management


• Problem Management: Kepner-Tregoe method or 5 why's method


• JIRA Project Management




REQUIRED SKILLS

• Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.


• Strong written/verbal communication skills


• Strong Client (Internal) Management & Stakeholder Management Skills


• Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.


• Ability to set and meet deadlines.


• Excellent attention to details with ability to identify data trends and patterns.


• Strong sense of ownership and accountability; should be able to act independently.


• Ability to work as part of a multi-region distributed team.


• Individual must be able to multi-task effectively.


• Evaluating changes and updates to source production systems.




DESIRED SKILLS



• Critical Thinking/Problem Solving


• Systems Thinking/Solution Design


• Institutional knowledge of MS IT processes and systems


• Excellent written and verbal communication


• ServiceNow report building


• ServiceNow Performance Analytics


• Power BI report building


• ITAM/CMDB implementation