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Premium Job
Permanent

Job Vacancy
IT Service Manager

Met Office
Published on

£33,794-36,253
Exeter, England, United Kingdom

We're looking for an exceptional IT Service Manager to help us make a difference to our planet. As our IT Service Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week, based in Exeter HQ. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise Joining our IT Service Management Team, you will enable our service delivery and improvements whilst driving adherence to our processes. You will be responsible for managing and co-ordinating tasks and actioning tickets working them through to completion. You will be involved with wider IT Service Management activities and will work with service delivery managers, account managers and our IT support teams to ensure delivery of a world class customer service. Your key duties To manage tasking of customer requests for Services including. Driving adherence to data quality for incoming requests Into the ITSM team, such as CSDs & Service requests to ensure that they include all required information and rejecting those that don't meet the data quality requirements. Updating data repositories to ensure accurate customer and service records are captured in ServiceNow. Where appropriate, facilitate further tasks, requests and changes to enable fulfilment of these requests. Liaise with colleagues across the organisation to update them on the progress of the services. Working across IT Service Management to identify and improve the processes, procedures and user experience through automation, simplification, and documentation. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our IT Service Manager, your total reward package will be up to £47,606 annually, which includes: £33,794 base pay An outstanding Civil Service pension, with an average employer contribution of 28.97% Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Knowledge of IT Service Management (ITSM) Processes: Understanding of ITSM principles, including service operations, change requests, tasks, and incident management, with a particular focus on improving process adherence and user experience. (We're experts by nature) Data Quality and Management: Ability to ensure the quality and accuracy of data in ITSM repositories, including validating customer and service records and addressing discrepancies effectively. Collaboration and Communication Skills: Strong interpersonal and communication skills, with experience in liaising across teams such as Service Desk, Service Delivery, Account Management, and technical support to ensure smooth service delivery. (We're better together) Problem-Solving and Analytical Skills: Ability to analyse data, triage tickets, and manage customer service requests effectively, ensuring timely resolution and adherence to required standards. (We keep evolving) Organisational and Coordination Skills: Experience in managing and coordinating tasks, orders, and service operations activities to ensure timely and accurate delivery of IT services. Understanding of the types of Services and products offered to customers by the Met Office and the channels these are issued through. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 08/01/2025 at 23:59 with first stage interviews commencing from 20/01/2025. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

Premium Job
Permanent

Job Vacancy
IT Leader - Solution Architect

BAE Systems
Published on

Barrow-in-Furness, England, United Kingdom

Job Title: IT Leader - Solution Architect Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: from £70,000 dependant on experience, plus car allowance and bonus on top What you'll be doing: Optimise Architecture Solutions against Schedule, Scope, Sequence, Requirement, Strategic Objectives, Cost, Toolset Best-Practise and Supportability. Influencing at all levels from Director to Subject Matter Experts, leveraging a team of experts and leading other Architects - to gain agreement to Architectures and Solutions. Design and implement enterprise level solutions leveraging the latest SIEMENS CAD & PLM software. Integrate into existing CAM, MES and ERP solutions supporting quality, testing, construction and manufacturing processes. Evaluate and select appropriate technologies and vendors to meet BAES Submarine programme needs Work with technology and software partners to resolve complex technical issues. Develop and maintain and enterprise architecture framework aligning business demand and strategy to industry proven practise, solution components and decisions. Manage governance processes to ensure Solution build matches architectures and design review quality criteria's. Your skills and experiences: Essential: Hold experience as a CAD and PLM Consultant/Architect with broad understanding and experience of designing and implementing solutions to support large engineering programmes Used an Architecture repository toolset such as Enterprise Architect and an Architecture modelling framework. Ability to communicate at all levels and at business change communication events. Desirable: Have used JIRA and Confluence supporting agile delivery methodologies or similar collaboration technologies. Experience of SAP and PE&O product suites or similar for use on large manufacturing projects Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The IT Architecture Team: By joining the team, you will have a fantastic opportunity to be heavily involved in our largest Submarine programme and work with our external partners to support in the invention/creation of the submarine design and build. The shipyard has senior commitment and ambition to strengthen the submarine design discipline exploiting digital thread capabilities to improve business performance. The role will be part of the team inventing this future capability. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Premium Job
Permanent

Job Vacancy
Lead IT Service Manager

DWP
Published on

£72,664
Newcastle upon Tyne, England, United Kingdom

Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Our Data Platforms Team are hiring an IT Service Manager to lead live support across all of our products and services. You'll define and drive the ITSM strategy for data platforms in DWP, as well as overseeing the well-being of all of our live services including performance, patching, FinOps and resilience. You will work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services. You'll be a role model. You'll exemplify best practices in IT service management - with a strong focus on operational stability, robustness, resilience, availability, and quality. You'll be the primary escalation point for business and supplier stakeholders, ensuring high level service satisfaction and addressing any issues promptly. You will be part of the Data Platforms Senior Leadership Team. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of leading and facilitating the support of enterprise analytical, data platforms and related IT Products Demonstrable experience in establishing and maintaining strong relationships with a wide range of stakeholders Experience of leading high performing teams in a modern digital IT support environment Experience of delivering to agreed service measures/KPI's or project delivery targets in a cost effective and timely manner Experience in developing and continually improving the service management policies, standards and guidance used in delivery of the services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £77,740. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £22,500. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Premium Job
Permanent

Job Vacancy
Lead IT Service Manager

DWP
Published on

£72,664
United Kingdom

Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Our Data Platforms Team are hiring an IT Service Manager to lead live support across all of our products and services. You'll define and drive the ITSM strategy for data platforms in DWP, as well as overseeing the well-being of all of our live services including performance, patching, FinOps and resilience. You will work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services. You'll be a role model. You'll exemplify best practices in IT service management - with a strong focus on operational stability, robustness, resilience, availability, and quality. You'll be the primary escalation point for business and supplier stakeholders, ensuring high level service satisfaction and addressing any issues promptly. You will be part of the Data Platforms Senior Leadership Team. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of leading and facilitating the support of enterprise analytical, data platforms and related IT Products Demonstrable experience in establishing and maintaining strong relationships with a wide range of stakeholders Experience of leading high performing teams in a modern digital IT support environment Experience of delivering to agreed service measures/KPI's or project delivery targets in a cost effective and timely manner Experience in developing and continually improving the service management policies, standards and guidance used in delivery of the services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £77,740. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £22,500. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Premium Job
Permanent

Job Vacancy
Lead IT Service Manager

DWP
Published on

£72,664
Blackpool, England, United Kingdom

Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Our Data Platforms Team are hiring an IT Service Manager to lead live support across all of our products and services. You'll define and drive the ITSM strategy for data platforms in DWP, as well as overseeing the well-being of all of our live services including performance, patching, FinOps and resilience. You will work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services. You'll be a role model. You'll exemplify best practices in IT service management - with a strong focus on operational stability, robustness, resilience, availability, and quality. You'll be the primary escalation point for business and supplier stakeholders, ensuring high level service satisfaction and addressing any issues promptly. You will be part of the Data Platforms Senior Leadership Team. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of leading and facilitating the support of enterprise analytical, data platforms and related IT Products Demonstrable experience in establishing and maintaining strong relationships with a wide range of stakeholders Experience of leading high performing teams in a modern digital IT support environment Experience of delivering to agreed service measures/KPI's or project delivery targets in a cost effective and timely manner Experience in developing and continually improving the service management policies, standards and guidance used in delivery of the services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £77,740. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £22,500. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Premium Job
Permanent

Job Vacancy
Lead IT Service Manager - Live Service

DWP
Published on

£72,664
Newcastle upon Tyne, England, United Kingdom

Lead IT Service Manager: Pay up to £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Our Children's Platform Enablement Team are hiring an IT Service Manager to lead live support across all of our products and services. You'll define and drive the ITSM strategy for Children's Platform in DWP, which enables DWP to get money to children, as well as overseeing the stability and well-being of all of our live services including developing and maintaining shared critical cloud infrastructure. You will work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services. You'll be a role model. You'll exemplify best practices in IT service management - with a strong focus on operational stability, robustness, resilience, availability, and quality. You'll be the primary escalation point for business and supplier stakeholders, ensuring high level service satisfaction and addressing any issues promptly. You will be part of the Childrens Platforms Senior Leadership Team. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of AWS and deployment capabilities into this platform. Extensive experience of managing large IT Products and Services in live enterprise scale environment. Extensive experience of injecting continual service improvement, ensuring Live Service stability at all times. Experienced leadership skills to be able to effectively lead individuals and teams to deliver IT service excellence including leading and inspiring teams to deliver strategic outcomes. Extensive experience in building and developing effective working relationships with senior key stakeholders, the Business and IT Managers. Demonstrable experience of ITIL or other service management frameworks. Details. Wages. Perks. Location: You'll join us in our brilliant digital hubs in Newcastle. We're just across the road from Longbenton Metro. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £72,664. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £21,000. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Permanent

Job Vacancy
2nd Line IT Support Engineer (Hybrid)

Rise Technical Recruitment Ltd
Published on

£25k-28k
Greater Manchester, United Kingdom

2nd Line IT Support Engineer Manchester (Hybrid) £25,000 - £28,000 + Progression + Training + Package An excellent opportunity awaits a 1st/2nd Line IT Support Engineer with a good understanding of Linux to join a growing business offering clear progression, training and development opportunities, and a good work/life balance. This company is well-established yet growing, known for delivering recognisable products, at the forefront of its sector, and looking to expand its technical capabilities. In this role, you will provide 2nd Line Support across a Windows stack, including support for Active Directory, IoT devices, and the Linux platform. You'll be office-based in the Manchester office three days a week, with the option to work from home for the remaining two days. The ideal candidate will be an experienced IT Support Engineer with a solid understanding of Linux. Candidates must have full right to work in the UK and be able to commute to East Manchester at least three days a week. This is a fantastic opportunity to join a well-regarded business that offers excellent training and development, progression and growth, and a good work-life balance. The Role: *Providing 2nd Line Support *Linux-based support *Some Windows Office Support *On-site 3 days a week, 2 from home The Person: *Strong 1st/2nd Line IT Support experience *Solid Linux experience *Full right to work and remain in the UK *Commutable to East Manchester at 3 days a week Reference Number: BBBH 244383 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Premium Job
Permanent

Job Vacancy
Senior Engineer - Computing and IT (Network)

BAE Systems
Published on

Coventry, England, United Kingdom

Job Title: Senior Engineer - Computing and IT (Network) Location: Coventry. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Up to £52,000 dependent on experience What you'll be doing: Support the development of IT design solutions to agreed time, cost and quality in accordance with project or business milestones Support the development and management of requirements and acceptance criteria specific system or product and/or across a system of systems, platform Produce documentation required to support the design review process, including: diagrams; technical specifications; supporting calculations; design evidence and justifications Ensure network design proving evidence is comprehensive, captured within the requirements management tools and has been endorsed by the appropriate level of authority Ensure compliance against contractual requirements and that work is undertaken in accordance with company, safety, environmental, contractual and local business processes, standards, procedures and documentation Your skills and experiences: Hold a relevant degree or have experience within an IT networking background Have good technical report writing skills Proven track record of network infrastructure systems design Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Platform Complex Systems Delivery team: To support our ongoing need to recruit the best engineering talent, BAE Systems Submarines is delighted to shortly be opening a brand new office in Coventry. BAE Systems Submarines is experiencing a period of significant growth and we are now actively recruiting a variety of roles and specialisms to support our ongoing submarines programs which is critical to delivering our national endeavour. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd January 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-CB1 #LI-Hybrid

Premium Job
Permanent

Job Vacancy
IT Service Manager

DWP
Published on

£42,614
United Kingdom

Pay of £42,614 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We need an IT Service Manager with ITIL4 certification or experience to work on our huge and varied IT estate in DWP. It's fast-paced working environment that will test your ITSM skills. You'll be challenged to respond to changing priorities while still delivering for our millions of users and around 100,000 colleagues. You will support colleagues across the DWP business to ensure that the required catalogue items are developed, deployed and maintained in line with the relevant policies, procedures, standards and agreements. Using ServiceNow (our service management platform) you will make sure catalogue item requirements are effectively developed, maintained and improved. The high volume of change drives a continuous pipeline of demand, and your relationship building skills will enable you to work collaboratively, managing expectations on a daily basis. There aren't many organisations working on IT at this scale. It's a brilliant place to fast-track your skills and your career. And we'll invest in you - you'll be part of a brilliant ITSM community of practice, with support, coaching, mentoring and formal learning in whatever blend works best for you. DWP. Digital with Purpose. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? ITIL4 Foundation Certification or demonstrable experience of using ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator. Experience in building effective working relationships, establishing credibility amongst a variety of demanding stakeholder groups, ensuring that products and services (including Service and Operational Level targets) are designed around user needs and are delivered and managed in line with agreed policies, processes and performance measures. Proven experience in interpreting data and complex information using strong analytical and problem-solving skills, and the ability to present findings to different audiences, to enable decision making and ensure that issues and queries are proactively addressed. Demonstrable experience in using negotiation and collaboration skills to successfully manage competing priorities in a fast-paced agile environment, ensuring that all change is communicated, delivered and managed with appropriate governance and to a consistently high standard of customer service and outcomes. Leadership experience in managing a small team to deliver effective outcomes in an IT Service Management role. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Manchester or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £42, 614. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 a year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

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Permanent

Job Vacancy
Principal Engineer - Computing and IT (Fibre Optics)

BAE Systems
Published on

Coventry, England, United Kingdom

Job Title: Principal Engineer - Computing and IT (Fibre Optics) Location: Coventry. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Up to £61,500 per annum depending on skillsets and experience What you'll be doing: Develop design solutions to meet an agreed time, cost and quality in accordance with project or business milestones Develop and manage requirements and the overall acceptance criteria specific to a systems and products across the platform or programmes You will be attending factory acceptance tests and assisting in the development of test procedures Produce documentation required to support the design review process, including: diagrams; technical specifications; supporting calculations; design evidence and justifications Ensure design proving evidence is comprehensive and is captured within the requirements management tools whilst also being endorsed by the appropriate level of authority Undertake design reviews and presentations to share and report to stakeholders There will be a potential opportunity/requirement to provide team mentorship at Principal level Your skills and experiences: You will need to hold a STEM degree such as BEng (Hons) / MEng or hold relevant experience within an IT Computing background Have proven technical report writing and presentation skills Hold demonstrable experience of the systems engineering lifecycle You will need to have a proven track record of working within network infrastructure systems design Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Platform Complex Systems Delivery team: To support our ongoing need to recruit the best engineering talent, BAE Systems Submarines is delighted to shortly be opening a brand new office in Coventry. BAE Systems Submarines is experiencing a period of significant growth and we are now actively recruiting a variety of roles and specialisms to support our ongoing submarines programs which is critical to delivering our national endeavour. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd January 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-CB1 #LI-Hybrid

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Fullstack with C# Dot net HTML Web Software Developer

Nexus Jobs Limited
Published on

£50k-70k
England, United Kingdom

Fullstack with C# Dot net HTML Web Software Developer Our Client is leader in the development of software for the financial sector. We are looking for a creative, detail-orientated Web Developer to join our Web Development team. You must have at least 5 years experience of working as a Fullstack Web Software Developer with C# Dot Net HTML and CSS. Within the Web Development team, you will have the opportunity to enjoy working with a range of web technology across the full stack. Our client base is growing and as part of this growth we are looking to improve and enhance our web-oriented product offerings. We are looking to recruit highly motivated and creative web developers who can be instrumental in delivering an ambitious digital roadmap. Previous Experience/Education: Web Developers don't always need industry-specific work experience, but they must be able to demonstrate their web coding capability in organisations of a similar size and complexity. Ideally, we are looking for Web Developers with five plus years work experience. Additionally, candidates should be experienced in debugging and profiling applications associated with developing, testing and deploying web applications. It is preferable for Web Developers to hold a degree in Computer Science or a related field. Successful Web Developers should have sound knowledge and experience in different programming applications. C#, AXX XX XX XX XX/Core, JavaScript, HTML, CSS, MVC and JSON are required core skills. Role Function: Candidates should be able to demonstrate strong ability to work independently and as part of a team building websites from the ground up in C#, MVC, AXX XX XX XX XX and AXX XX XX XX XX core. The successful candidate should have a good command of C#, HTML, CSS, JavaScript, JSON & Bootstrap. Exposure to any UI binding framework such as VXX XX XX XX XX, AngularJS, React, and Knockout would be beneficial. Additionally, the candidate should be comfortable using IIS. Full understanding of the MVC pattern, REST APIs and XX XX XX XX XX controllers are a must. Web developers should be aware of security vulnerabilities, such as those identified in OWASP, and their code should mitigate these threats. Knowledge Required: Web Developers need experience in the design, creation and maintenance of websites across multiple platforms as follows: • Writing efficient code using best practice for software development • Creating websites using different languages such as HTML and CSS • Working with Programmers and Web Designers to create a website that matches the visual design intent • Communicating with business colleagues to gather and refine requirements and specifications for content development within agreed-upon timelines • Researching a variety of software programs • Creating and maintaining the documentation for software used • Improving and enhancing websites after they have been created Skills Required: A successful Web Developer candidate will have various prerequisite skills/qualifications needed for duties such as a Degree in Computer Science or related field). Some skills include, but are not limited to, the following: • Strong interpersonal skills and the ability to establish and maintain close working relationships with business stakeholders and other technologists • A pro-active approach with a keen attention to detail • Proactive with a keen desire to take ownership of projects • Functional knowledge and coding experience • Basic knowledge of search engine optimisation (SEO) • The ability to multitask within the budgets and time constraints set by the company • Strong communication and problem-solving skills • An understanding of development approaches and methods • Knowledge of mobile applications, computer operating systems and web browsers • Strong analytical skills The Client provides highly configurable enterprise software solutions to leading companies within the insurance sector. Working with our Client you will become part of a close-knit team dedicated to providing tools to improve our clients' businesses. Currently 3 days WFH and 2 days in the office (Mondays & Wednesdays). The position will be based close to Basildon in Essex. The salary for this role will be in the range £50K - £70K. Please do send your CV to us in Word format along with your salary and notice period.

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Job Vacancy
IT Manager

Required IT
Published on

London, England, United Kingdom

Must have financial services experience We are seeking an experienced and dynamic hands-on IT Manager with recent experience of working in a highly regulated industry. Also you will be able to work in all areas of IT from 1st line to 3rd Line, experience in Network and Cyber Security and also Operational Resilience (Dora specifically) and Business Continuity. The ideal candidate will be responsible for overseeing the IT infrastructure of a small financial services company in a regulated environment. There is a particular focus on Azure cloud services, and ensuring compliance with ITIL (Information Technology Infrastructure Library) standards. Also you will have a lead role in the Cyber Security and networking to ensure the security is to the highest standards. This role demands a blend of technical expertise, strategic thinking, and leadership capabilities to manage and enhance IT operations effectively. You will be experienced in managing a small IT department and will be hands on. You will be required to train up one additional support engineer to assist you in the day to day running and user support for IT in the company, previous experience of running a small team is essential. This role requires 5 days on site. European language would be useful but not essential.

Permanent

Job Vacancy
Dot Net Developer - Stoke

Nexus Jobs Limited
Published on

£35k-40k
Stoke-on-Trent, England, United Kingdom

Job Description Dot Net Developer - Stoke Our Client is looking for a Lead Application developer. You will be have at least 3 to 5 years proven track record of developing applications with Microsoft Dot Net technology. The candidate will also be expected to mentor any new developers to help evolve that persons skills. Microsoft Word - Lead .Net Application Developer You will be involved in developing a Customer Relationship Management (CRM) system for a niche sector. Clients then add their business requirements such as Membership Management, Event Management, Product/Publication Sales, etc. In addition, they may request to have modifications and enhancements made to meet their explicit requirements. The contact information is held within the core CRM element Dot .Net solution, all of the add- on modules have basic Sales Ledger features (i.e. invoicing, payments, refunds, rejections and credits). Therefore, any skills sets you have whereby you are able to interrogate, analyse and report upon demographic & related financial data will be an advantage. The main applications server is built to OOP principals using, VB.Net, ASP.Net with backend database development using SQL. Server. Integrated modules built using similar technologies as well as web technologies such as MVC, C#, Angular, HTML/CSS and Ajax. Understand how our customers use the Dot .Net Application suite and then using this understanding develop new features and/or enhancing & maintain current features. Developing new features and\or enhancing & maintaining current features on the main Dot .Net application suite. Assist with implementations, upgrades and resolving the more challenging support issues which require experienced developer review. On occasion assist with Helpdesk related issues responding to Customer tickets that have been deemed requiring your level of expertise/understanding and have been scheduled for you. Demonstrable experience working in a development team with OO structured processes Must have the following skills: VB.Net, ASP.Net Web Forms, Current JavaScript frameworks, Current JavaScript frameworks ORM Modelling, Oracle, MySQL, Any commercial use of source control systems C# considered as long as you are happy to work mainly in Visual Basic WCF, WebApi Location: Staffordshire Salary 35,000.00 - £40,000.00 Ideally with a degree in IT Please send your CV to us in Word format.

Permanent

Job Vacancy
IT Technician

Rise Technical Recruitment Ltd
Published on

£25k-30k
Gloucester, England, United Kingdom

IT Technician Gloucester £25,000 - £30,000 + Progression + Development + Pension + Holidays + Fantastic Company Culture + Exciting Projects Are you a confident IT Technician looking to join a family run business where you can showcase your skills whilst also continuing to learn? Are you looking to be in a company where you can grow and progress your career? This company are an exciting and supportive family run business with an excellent reputation within the Tech and Telecoms industry. They are now looking for an IT Technician to join the team at their Gloucester office. In this role you will act as the first point of contact to overcome technical issues, troubleshoot and ensure solutions. You will help new starters with their equipment setup, support with hardware and software and maintain IT documentation. The ideal candidate will be a confident IT Technician/ IT Support Engineer with strong skills in Office 365 and related applications, troubleshooting skills, windows operating systems, software and hardware. You will also need to be a good communicator and have fluency in English. You will need to have lived and worked in the UK for a minimum of 5 years due to SC clearance. The Role: • Serve as the primary point of contact for resolving technical issues. • Troubleshoot and ensure effective solutions for technical problems. • Assist new employees with equipment setup and onboarding. • Provide support for hardware and software needs. • Maintain and update IT documentation regularly. The Person: • Confident IT Technician/IT Support Engineer with strong troubleshooting skills. • Proficient in Office 365 and related applications. • Skilled in Windows operating systems, software, and hardware support. • Excellent communication skills and fluency in English. • Must have lived and worked in the UK for at least 5 years (required for SC clearance).

Permanent

Job Vacancy
IT Support Engineer

Rise Technical Recruitment Ltd
Published on

£25k-33k
Bishop's Stortford, England, United Kingdom

IT Support Engineer Bishop Stortford £25,000 to £33,000 + Training + Bonus + Private Medical Insurance An incredible opportunity awaits an experienced IT 1st line / 2nd line / 3rd line support engineer to flourish within an established company in an exciting role. In this position, you will be responsible for delivering comprehensive IT support across all aspects of the company's business, with a strong emphasis on supporting the clients' IT infrastructure. This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As an IT Support Engineer, your responsibilities will encompass the continued provision of 1st line / 2nd line support, collaboration within the IT team, and the maintenance of a high level of service. You will ensure the resolution of 1st line / 2nd line / 3rd line tickets for the IT department, primarily utilising remote control technologies and conducting site visits as needed. The company is in the process of establishing itself as a leading provider of cloud and IT solutions throughout the South East of England. They have clients in London and various parts of Europe as well. Due to their growth, they are currently seeking an IT Support Engineer with 1st line / 2nd line experience. In this role, you will provide support across the business, offering guidance on hardware and software-related issues, and consistently deliver exceptional customer service. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves five days onsite and occasional client site visits, making the ability to travel to Bishop Stortford essential. The ideal candidate will possess experience in a similar role, demonstrating the capability to take ownership of all incidents and requests while providing 1st line / 2nd line support. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. Every new member is given a road map of how they will be progressing within the company and what training they will undertake. The person: *Experience in IT Support, or 1st Line / 2nd Line / 3rd Line Support positions *Proficiency with Office 365, Windows Server (2012 onwards), hardware, and networking *Knowledge of Windows Server, Active Directory, Windows 7, 8, 10 *Commutable to Bishops Stortford The role: *Managing your own helpdesk to ensure efficient handling of 1st line / 2nd line support tickets *Ensuring clients' IT infrastructure is up to date and addressing security vulnerabilities *Undertaking IT consultancy and project work, including setting up and configuring new equipment *Answer telephone calls and emails from the clients' customers, reporting IT issues and logging them on the support service desk call management

Permanent

Job Vacancy
Senior IT Support Technician

BluetownOnline Ltd
Published on

£30,505-33,882
Birmingham, England, United Kingdom

Job Title: Senior IT Support Technician Location: Birmingham Salary: £30,505 - £33,882 per annum - SS4 Job type: Permanent, Full time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards . The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: University College Birmingham is looking for a talented, experienced and driven Information Technology professional to join our growing Digital IT Services Department as a Senior IT Support Technician. The Technicians team within the Digital IT Services department provide an excellent 1st and 2nd line support to students and staff across campus. The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies across the University campus. The ideal candidate will have solid experience of hardware and software, working with a large diverse customer base with excellent troubleshooting and technical problem-solving skills. Benefits: •Generous allocation of annual leave •26 days' paid leave per year•12 Bank Holidays & Concessionary Days •Excellent Local Government •Employer Contributions - LGPS - 20.9% •Subsidised private healthcare provided by Aviva including a Digital GP Service.•Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support•Annual health MOTs with our Registered Nurse•Excellent staff development opportunities including professional qualification sponsorship•A variety of salary sacrifice schemes including car, technology and cycle. •Heavily-subsidised on-site car parking in central Birmingham•Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 5th January 2025. Interview Dates - TBC. UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job title of; Senior 1st Line IT Support Engineer, SQL, Senior IT Technician, Senior IT Support Engineer, IT Service Engineer, Senior IT Service Desk Technician, Senior IT Services Manager, 1st Line Helpdesk Engineer, Senior Support Engineer, Senior Support Technician, Desk Support, IT Support Technician, Support Technician, IT Support Engineer, Senior Technical Support, Senior IT Support, IT Systems Engineer, IT Systems Support, may also be considered for this role.

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