Find your next tech and IT Job or contract IoT in Wales

Job Title: IT Helpdesk Engineer Location: St Asaph, Wales Salary: £28,000 - £35,000 per annum (depending on experience) Job Type: Full time, Permanent Working Hours: 5 days a week, 9am to 5.30pm About Us: Office Equipment Systems (OES) is a leading provider of managed IT, print, and communication solutions. Since 2009, we have been delivering reliable technology services to businesses, specialising in managed print services, IT support, and communications. As one of the fastest-growing companies in our sector, we are proud to be part of the rapidly expanding Flotek Group. We are committed to growth, innovation, and excellence, offering an EMI scheme for all staff to share in our success. About the Role: Based at our regional office in St Asaph, our team plays a key role in providing managed IT, print, and communication services to clients throughout North Wales and beyond. We are seeking an enthusiastic, customer service-oriented individual with experience in the ICT sector, preferably within an IT Helpdesk or IT Support role. In this position, you will be responsible for handling service requests from customers requiring technical assistance, triaging issues to provide immediate solutions where possible, and escalating more complex problems to senior engineers when necessary. The role also includes providing on-site support at customer locations as required. Key Responsibilities: '-Respond to user inquiries and provide technical support via phone, email, or chat'-Resolve issues by applying known solutions or escalating more complex problems to higher-level support'-Investigate and monitor telecoms, ICT, network, workstation, laptop, and application performance issues'-Create and maintain detailed records of user requests and reported issues in a ticketing system'-Prioritise and categorise tickets based on urgency and impact'-Develop documentation and knowledge base articles to assist users in resolving common issues'-Ensure all open cases are updated with relevant information, and customers are kept informed of progress'-Provide excellent customer service by communicating effectively and professionally with end-users'-Attend customer sites to assist with issues that cannot be resolved remotely'-Stay informed on industry trends, new technologies, and best practices through ongoing training and professional development About you: Required Experience: '-Background in ICT with experience in a service desk or IT support role (preferred)'-Strong customer service experience, with excellent verbal and written communication skills'-A team-oriented mindset with a collaborative approach to problem-solving'-Comfortable using CRMs and documentation systems'-A valid Full UK driving licence Remuneration and Benefits: '-Staff Share Equity Scheme (through our partnership with Flotek)'-Employee Management Incentive (EMI) plan for long-term growth'-New customer referral incentive'-On-site parking'-21 days of holiday, increasing to 25 after 4 years of service (+ bank holidays) If you are passionate about technology and delivering exceptional customer service, and you're looking for an opportunity to grow with an ambitious company, we would love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles such as: 2nd Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, IT Support Technician, 2nd Line Support Engineer, Service Desk Technician, Technical Support, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Job Title: Technical IT and Telecoms Projects Co-ordinator Location: St Asaph, Wales Salary: £26,000 - £31,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5:30pm About OES: Office Equipment Systems (OES) is a rapidly growing provider of IT and communications technology solutions and managed print for businesses in N Wales and the North west. Our focus on delivering expert, passionate, and high-quality service has driven our success and growth. About the Role: We are looking for a Technical IT and Telecoms Projects Co-ordinator to join our team in St Asaph. In this role, you will assist with the delivery of IT and telecom services to our expanding customer base. You will be responsible for planning and managing IT and telecoms projects, handling tasks such as provisioning, number porting, hardware orders, managing suppliers, and scheduling engineering diaries. Job Responsibilities: '-Plan projects assigned from the sales team'-Facilitate and conduct initial kick-off meetings with sales, engineering, and customers'-Order services and hardware from suppliers'-Place provisioning orders for services such as Microsoft licences, broadband, hosted telephony, and mobiles'-Manage number porting and provisioning processes'-Schedule engineers to attend customer sites for installations and training'-Consistently update customers on the progress of their orders'-Manage stock and ensure proper documentation for all processes'-Provide a clear handover to both clients and support teams'-Deliver world-class service to every customer About you: Job Experience Required: '-Previous project management experience'-Experience with telecoms and IT project delivery and provisioning is advantageous'-Positive, can-do attitude with excellent organisational skills'-Excellent time management, ability to multi-task, and handle large volumes of workload'-Strong verbal and written communication skills'-A team player with a commitment to quality service Remuneration and Benefits: '-Basic salary of £26,000 - £31,000'-Staff Share Equity Scheme'-New customer referral incentive'-21 days holiday, increasing to 25 with 4 years of service (+ bank holidays) Join our growing team at OES and help us deliver exceptional IT and telecoms solutions to businesses across North Wales. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, Experienced 1st Line Support, IT Service Desk Technician, IT Project Manager, Information Technology Project Manager, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.