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What you need to know about ITIL
ITIL (Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. It provides a framework for delivering high-quality IT services.
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Contract roles and jobs for ITIL
Quality Manager (QA Manager)
The Quality Manager (QA Manager) uses ITIL best practices to improve IT service quality, manage incidents, problems, and ensure effective service monitoring.
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Find out the jobsService Delivery Manager
The Service Delivery Manager applies ITIL to ensure the management of IT services and user satisfaction, while optimizing service delivery processes.
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Find out the jobsIncident Manager
The Incident Manager uses ITIL to efficiently manage and resolve incidents, minimizing user impact and ensuring quick service restoration.
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Find out the jobsSystems and Networks Project Manager
The Systems and Networks Project Manager applies ITIL processes to ensure smooth management of infrastructure projects, handle change requests, and maintain service stability throughout the project lifecycle.
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