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Job Description Software Engineer Our Client is looking for a Software Engineer with at least of 5 years of progressively complex experience in a directly related area, during which both professional and technical capabilities have been clearly demonstrated. Your expertise must include design and development experience with various relevant Microsoft platforms, tools, technologies, patterns, and techniques related to MSFT suites, Azure tools, integration, and data is required. Experience with industry/domains like pharmaceutical, finance, HR, sales, marketing, and manufacturing is highly preferred. Experience with healthcare industry regulations, data security and compliance standards (e.g. GDPR), and EDI standards (e.g. FHIR, HL7), etc. is very valuable. Developer certifications of Azure and/or Microsoft suite technologies is a big plus. A degree in computer science, software engineering, or a related field is required. Technical skills: • In-depth knowledge and experience in programming, administrating, configuring, and integrating using/with MS Office/MS Office 365 suite, SharePoint Online, Power Apps/Power Automate, GitHub, MS Teams, etc. • In-depth knowledge & development experience using Azure integration tools like Data factory, Logic Apps, etc. Along with knowledge of utilizing Azure SQL Server, Data lake, etc. • In-depth knowledge & experience using Visual Studio, with one of the programming languages: C#/Java/JavaScript/Python, and PowerShell. • Thorough understanding of the fundamental architecture of the cloud and on-prem MSFT Suite. • Solid fundamentals and thorough understanding of exception handling principles and production/operational support solutions (alerts, dashboards, runbooks, etc.) • Experience working with Azure DevOps and CI/CD pipeline. • Knowledge and some experience of using Serverless, SOAP, XML, REST, JSON, EDI, XSLT, etc. • Knowledge and some development experience using MS SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). • Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Synapse, Azure BYOD & Data verse, Azure DevOps, Informatica, BI tools, etc. is a big plus. General business skills: Excellent communication to translate and explain business requirements to technology & vice-versa. Analytical & methodical mindset with a problem-solving attitude is extremely important for the success of this role. Concise written, verbal, and presentation skills. Must be a team player who can earn a team's respect quickly. Ability to take initiative and be innovative. Ability to complete projects and achieve results in an ambiguous work environment. The Client is based in Trumbull CT USA - this is a remote role ideally from London UK. The salary will be in the range £60K - £90K. Please send your CV to us in Word format along with your salary and availability.

High Level Clearance 4th Line Exchange Support EngineerLocation: Basingstoke and LondonIR35: InsideRate: £600-650/dayStart: ASAPDuration: 6 months (extensions expected)Are you reliable and keen to learn, can you work well in a team? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people to help support are secure system and user community. This is your world and your opportunity to transform it for the better.Your roleWe are looking for a 4th Line Exchange Support Engineer to work with our 4th Line team and Engineering teams. Your role will involve assisting high profile user community via incident logging application. You will be provided with legacy infrastructure training.Your experience* Good understanding of Exchange 2013 or latest versions.* Good Understanding of Communication LCS / OCS / LYNC* Good understanding of Microsoft Office SharePoint Server 2003/2007/2010 and SharePoint Designer* Knowledge must include architectural design, web parts, management and troubleshooting with a focus on planning, deploying, and supporting enterprise SharePoint implementations.* In depth experience with Collaboration, Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms, and/or Business Intelligence.* SharePoint experience must include SharePoint Designer workflows, effective use of the data view web part, content query web part, data form web part, navigation customization, and some branding customization.* Good understanding of Active Directory (about Forest/Domain Architecture, Replication, Disasters recovery).* Good understanding of ISA* Good understanding of Exchange Components: - (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy)* Good Understanding of Exchange Architecture Services that run on Exchange 2007 / 2010 Server Roles Edge, Hub, CAS & Mailbox.* Good understanding of Backup Applications and the various methods about backing and restoring Exchange Database and configurations.* Good understanding on Exchange Gateway product like Bright mail, IMSS etc.* Good understanding about MS Cluster on Exchange 2003.* Good understanding about and Hands on experience regarding High Availability Features (CCR, SCC, SCR & LCR).* Good knowledge on Collaborating Applications (Black Berry, OCS, UM etc.)* Extensively worked on Windows core infrastructure services like Active Directory, DNS/DDNS/WINS and DHCP services* Working knowledge of RAS/VPN, Web Servers, Clusters, and backup/restore.* Good knowledge of Server Hardware/RAID, SAN, Backup Applications.* Good understanding about upgrading, transitioning, and migrating Exchange to the latest version.* Good understanding Exchange Tools that will help in Troubleshooting, Monitoring, and fine tuning of Exchange.* Exchange Best Practice Analyzer Report.* Exchange Performance Troubleshooter Analyzer.* MPS Report* Demonstrated experience in ITIL best practices methodologies.APPLY NOW!Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job Summary:We are looking for a skilled Microsoft Dynamics 365 Developer with expertise in D365 CE/CRM, PowerApps Component Framework (PCF), Plugin Development, C#/.Net, JavaScript/TypeScript, and Azure Services. The ideal candidate will design, develop, and implement solutions within the Dynamics 365 ecosystem while integrating with Azure services and other third-party applications.Key Responsibilities:* D365 CE/CRM Development:* Customize and extend Dynamics 365 CE/CRM using out-of-the-box capabilities and custom development.* Configure entities, forms, views, workflows, and business rules within D365.* Develop and maintain Model-Driven and Canvas Apps within the Power Platform.* PCF (PowerApps Component Framework) Development:* Create custom PCF controls to enhance UI/UX in Model-Driven apps.* Utilize TypeScript and React to develop interactive components.* Deploy and integrate PCF components seamlessly within D365.* Plugin & Workflow Development:* Develop and optimize server-side plugins and workflows using C# and .NET.* Implement business logic using custom plugins and real-time workflows.* Ensure best practices in exception handling and performance optimization.* JavaScript/TypeScript Customization:* Develop and maintain JavaScript-based client-side logic in Dynamics 365.* Enhance user interactions with form scripting and Ribbon customizations.* Implement TypeScript-based solutions for better maintainability.* Azure Integration & Services:* Integrate Dynamics 365 with Azure services like Azure Functions, Service Bus, Logic Apps, and API Management.* Develop scalable, cloud-based solutions that enhance D365 capabilities.* Implement authentication and security best practices with Azure AD and OAuth.* Testing & Deployment:* Conduct unit and integration testing to ensure system reliability.* Deploy solutions using DevOps pipelines, ALM, and solution management best practices.* Maintain CI/CD processes for seamless D365 updates and rollouts.Required Skills & Qualifications:* Technical Expertise:* Hands-on experience with Dynamics 365 CE/CRM customization and development.* Strong proficiency in C#, .NET Core, JavaScript, and TypeScript.* Experience developing PCF components and plugins.* Knowledge of Dataverse (Common Data Service) architecture.* Experience integrating Azure Functions, Service Bus, and other Azure resources.* Development & Integration:* Experience in RESTful API development and integration with third-party services.* Familiarity with Power Automate, Logic Apps, and Dataverse Web API.* Soft Skills:* Strong analytical and problem-solving skills.* Excellent communication and documentation abilities.* Ability to work independently and as part of a team.Preferred Qualifications:* Microsoft certifications (e.g., PL-400, MB-600, AZ-204)* Experience with Power BI, AI Builder, or Virtual Agents* Familiarity with Agile development methodologiesLA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job Description Software Engineer with C# or Java and Azure Must have a bachelor's degree in computer science, software engineering, or a related field is required. Must have at least 4 to 6 years of progressively complex experience in a directly related area, during which both professional and technical capabilities have been clearly demonstrated. Coupled with at least 4 years of design and development. experience with various relevant Microsoft platforms, tools, technologies, patterns, and techniques related to Azure tools, integration, and data is required. Experience with industry/domains like pharmaceutical, finance, HR, sales, marketing, and manufacturing is highly preferred. Experience with healthcare industry regulations, data security and compliance standards (e.g. GDPR), and EDI standards (e.g. FHIR, HL7), etc. is very valuable. Developer certifications of Azure and/or Microsoft suite technologies is a big plus. Technical skills: In-depth knowledge and thorough experience in programming, configuring, and/or integrating using/with Azure integration tools like Data factory, LogicApps, Functions, API Management, Data catalog, WebApps, Integration service environment, configuring monitoring & diagnostics, etc., and connectivity & security configurations (certificates, encryptions, etc.). In-depth knowledge and experience with Azure data storage (SQL Server, Data lake, Synapse, etc.) & access tools, APIs, cloud connectivity, and ETL processes. Knowledge and some experience of MS Office/MS Office 365 suite, SharePoint Online, Power Apps, GitHub, MS Teams, etc. In-depth knowledge & experience using Visual Studio, with one of the programming languages: C#/Java/JavaScript/Python, and PowerShell. In-depth knowledge and thorough experience of using Serverless, SOAP, XML, REST, JSON, EDI, XSLT, Async/Sync, Request/Response, Service Bus, Publish/Subscribe, Batch/Real-time, Scheduling, Event triggers, etc. In-depth knowledge and development experience using MS SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). Thorough understanding of the fundamental architecture of the cloud and on-prem MSFT Suite (e.g. Share point) and Integration platforms architecture (e.g. BizTalk, MuleSoft, or similar), etc., and version control methods. Solid fundamentals and thorough understanding of exception handling principles and production/operational support solutions (alerts, dashboards, runbooks, etc.) Experience working with Azure DevOps and CI/CD pipeline. Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Data lake, Azure Synapse, Azure BYOD & Data verse, Informatica, BI tools, etc. is a big plus. General business skills: Clear communication to translate and explain business requirements to technology & vice-versa. Analytical & methodical mindset with a problem-solving attitude is extremely important for the success of this role. Clear, concise written, verbal, and presentation skills. Must be a team player who can earn a team's respect quickly. Ability to take initiative and be innovative. Ability to complete projects and achieve results in an ambiguous work environment. The role will be based in London and can be partly remote. The Client is based in Livingston NJ USA. Salary will be in the range £60K to £95K. Please do send your CV to us in Word format along with your salary and availability.

Job Description Software Engineer with C# or Java - Livingston NJ USA A bachelor's degree in computer science, software engineering, or a related field is required. Must have at least 4 to 6 years of progressively complex experience in a directly related area, during which both professional and technical capabilities have been clearly demonstrated. Coupled with at least 4 years of design and development. experience with various relevant Microsoft platforms, tools, technologies, patterns, and techniques related to Azure tools, integration, and data is required. Experience with industry/domains like pharmaceutical, finance, HR, sales, marketing, and manufacturing is highly preferred. Experience with healthcare industry regulations, data security and compliance standards (e.g. GDPR), and EDI standards (e.g. FHIR, HL7), etc. is very valuable. Developer certifications of Azure and/or Microsoft suite technologies is a big plus. Technical skills: In-depth knowledge and thorough experience in programming, configuring, and/or integrating using/with Azure integration tools like Data factory, LogicApps, Functions, API Management, Data catalog, WebApps, Integration service environment, configuring monitoring & diagnostics, etc., and connectivity & security configurations (certificates, encryptions, etc.). In-depth knowledge and experience with Azure data storage (SQL Server, Data lake, Synapse, etc.) & access tools, APIs, cloud connectivity, and ETL processes. Knowledge and some experience of MS Office/MS Office 365 suite, SharePoint Online, Power Apps, GitHub, MS Teams, etc. In-depth knowledge & experience using Visual Studio, with one of the programming languages: C#/Java/JavaScript/Python, and PowerShell. In-depth knowledge and thorough experience of using Serverless, SOAP, XML, REST, JSON, EDI, XSLT, Async/Sync, Request/Response, Service Bus, Publish/Subscribe, Batch/Real-time, Scheduling, Event triggers, etc. In-depth knowledge and development experience using MS SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). Thorough understanding of the fundamental architecture of the cloud and on-prem MSFT Suite (e.g. Share point) and Integration platforms architecture (e.g. BizTalk, MuleSoft, or similar), etc., and version control methods. Solid fundamentals and thorough understanding of exception handling principles and production/operational support solutions (alerts, dashboards, runbooks, etc.) Experience working with Azure DevOps and CI/CD pipeline. Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Data lake, Azure Synapse, Azure BYOD & Data verse, Informatica, BI tools, etc. is a big plus. General business skills: Clear communication to translate and explain business requirements to technology & vice-versa. Analytical & methodical mindset with a problem-solving attitude is extremely important for the success of this role. Clear, concise written, verbal, and presentation skills. Must be a team player who can earn a team's respect quickly. Ability to take initiative and be innovative. Ability to complete projects and achieve results in an ambiguous work environment. The role will be based in Livingston NJ USA. Salary will be in the range $80K to £120K. Please do send your CV to us in Word format along with your salary and availability.

3rd Line Exchange Support EngineerDuration : 6 Months, potential for further work.Location : onsite in Basingstoke and 2-3 days also expected in London per week,IR35 Status : Inside IR35DV RequiredYour roleWe are looking for a 3rd Line Exchange Support Engineer to work with our 3rd Line team and Engineering teams. Your role will involve assisting high profile user community via incident logging application.Your experience- Good understanding of Exchange 2013 or latest versions.- Good Understanding of Communication LCS / OCS / LYNC- Good understanding of Microsoft Office SharePoint Server 2003/2007/2010 and SharePoint Designer- Knowledge must include architectural design, web parts, management and troubleshooting with a focus on planning, deploying, and supporting enterprise SharePoint implementations.- In depth experience with Collaboration, Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms, and/or Business Intelligence.- SharePoint experience must include SharePoint Designer workflows, effective use of the data view web part, content query web part, data form web part, navigation customization, and some branding customization.- Good understanding of Active Directory (about Forest/Domain Architecture, Replication, Disasters recovery).- Good understanding of ISA- Good understanding of Exchange Components: - (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy)- Good Understanding of Exchange Architecture Services that run on Exchange 2007 / 2010 Server Roles Edge, Hub, CAS & Mailbox.- Good understanding of Backup Applications and the various methods about backing and restoring Exchange Database and configurations.- Good understanding on Exchange Gateway product like Bright mail, IMSS etc.- Good understanding about MS Cluster on Exchange 2003- Good understanding about and Hands on experience regarding High Availability Features (CCR, SCC, SCR & LCR).- Good knowledge on Collaborating Applications (Black Berry, OCS, UM etc.,)- Extensively worked on Windows core infrastructure services like Active Directory, DNS/DDNS/WINS and DHCP services- Working knowledge of RAS/VPN, Web Servers, Clusters, and backup/restore- Good knowledge of Server Hardware/RAID, SAN, Backup Applications.- Good understanding about upgrading, transitioning, and migrating Exchange to the latest version.- Good understanding Exchange Tools that will help in Troubleshooting, Monitoring, and fine tuning of Exchange- Exchange Best Practice Analyzer Report- Exchange Performance Troubleshooter Analyzer- MPS Report- Demonstrated experience in ITIL best practices methodologies Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

IT Support Engineer - London - 3-month contract My customer is looking for a Customer facing IT Support Engineer to manage BAU workload and help deliver EUC related projects. The ideal candidate will be comfortable across all 1st/2nd Line issues and have experience working with VIP users. This is a Customer facing role (White-Glove) The IT Support Engineer would have experience with Account Management (Office 365, AD), Windows 11 Admin and Support, Azure AD(Entra ID) and deployment. The IT Support Engineer would be onsite 5 days a week in London for the duration of the 3 months. IT Support Engineer - Technical Skills / Experience required: • Prior experience within an IT Support 1st/2nd Line role • Windows 10/11 - Administration and Support • VIP, White Glove customer service - great communication and top-level customer service. • Azure AD (Entra ID) - Administration and Account Management • Microsoft EUC Stack - End User Support • Microsoft 365 - Administration and Support • Account Management - Azure AD, AD & Office 365 • Deployment and setting up new devices • Password reset and basic Network troubleshooting This IT Support Engineer role is an immediate requirement with interview slots available this week. To discuss this exciting IT Support opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting IT Support opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK

Job Description Database Engineer with SQL and C# Our Client is a City based bank - looking to recruit a Database Engineer with at least 3 to 5 years expertise of developing and supporting SQL and C#. Software Development: Analysis of issues pertaining to problems or errors raised by in-house systems, i.e. CORE, SharePoint interface, Equation end of day cycle. Understanding business requirements in order to develop and deliver appropriate solutions based on system definition documents. Proficiency in advanced 4GL programming languages and able to apply to the fully development life-cycle. Database Support Supporting budgeting and financial planning processes for Finance department, including loading and refreshing of data based on requirements. Understand and conduct the front-end functionality to amend and change hierarchical structures within the environment. Debug and analyse errors and anomalies within Hyperion system as raised by Finance and to pinpoint areas of failure and correct any issues. Liaise with Finance on a daily basis to ensure smooth running of the Hyperion environment. Build data flows within the SQL environment in SSIS packages. Introduce new field and data types for new information to be collated in the CORE environment. To integrate with all the Bank's sub-systems using data abstraction and connectivity layers, i.e. ODBC, ADO.net. Build reports based on business requirements using Hyperion Interactive Reports. Ensure that the environment is running optimally and to utilise house-keeping procedures. Sharepoint Integration: Integrate the SharePoint environment and Forms with Equation system to introduce automation of processes thereby eliminating the need for duplicate entry. Utilise web services to integrate from cutting edge technology into legacy systems such as Equation. End of Day Cycle: Provide second and third level support for in-house programmes during the end of day cycle. Able to analyse and rectify any problems raised in an independent and team scenario. Take ownership of a problem and deliver a solution in a timely manner. Provide out of office hours support. Risk & Regulatory Duties Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy/procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches. Identify new risks/control gaps within own area and escalate accordingly to your Line Manager and/or Head of Department. Training & Competence Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Conduct Act in accordance with the FCA/PRA Code of Conduct. Business Continuity Fulfil all prescribed business continuity requirements as set out in the organisational or departmental specific plans or as instructed by the Line Manager/Head of Department. Qualifications/Experience Degree level qualified or equivalent. SQL Programming. C# Software development. Knowledge and Skills C# Programming to high level of proficiency. Software analysis and design. SQL query language. Dimensional modelling Data warehouse design concepts, (Inmon or Kimball) This is a Full-Time Contract initially for 6 months - but likely to become permanent. Salary for this position will be £55K - £60K per annum. The Client is based in the City of London. Please do send your CV to us in Word format along with your salary and availability.

Dynamics CRM Solutions Architect Fully Remote - UK £60- £85,000 plus £8000 car allowance and bonuses VIQU have partnered with a leading global player in industrial engineering, renowned for designing and maintaining cutting-edge industrial systems. They are seeking a skilled Dynamics 365 CRM Solutions Architect to lead the design and implementation of CRM and FSM solutions, focusing primarily on Dynamics 365. The successful Dynamics CRM Solutions Architect will play a pivotal role in supporting a major global transformation initiative, driving the migration and optimisation of CRM and FSM solutions across various global locations. As the Dynamics 365 CRM Solution Architect, you will be responsible for defining and overseeing the architecture of the company's CRM and FSM systems, ensuring they align with the organisation's business needs. You will play a key role in building and evolving these systems, supporting their global user base, and contributing to the expansion of these systems' reach. This role offers significant potential for growth within a leading organisation Key Responsibilities of the Dynamics CRM Solutions Architect: Lead the design and architecture of Dynamics 365 CRM and FSM solutions, ensuring alignment with strategic business goals and enterprise architecture governance. Collaborate closely with Product Owners and key stakeholders to oversee the global deployment of solutions. Offer expert guidance on best practices, identifying areas for improvement within CRM/FSM. Contribute to the development of business cases and long-term roadmaps for future projects. Organise and facilitate solution design workshops, leading discussions to define, evaluate, and document proposed solutions. Stay updated on new technologies and trends, recommending system enhancements. Lead product demonstrations, working alongside both technical and business teams. Experience Required of the Dynamics CRM Solutions Architect: Extensive experience as a Functional Consultant or Solutions Architect, with a strong focus on Dynamics 365 CRM and FSM. Proven leadership experience in managing Dynamics CRM/FSM projects and application development. In-depth knowledge of Azure and hands-on experience with the implementation of COTS, SaaS, and cloud-based technologies. Expertise in designing and developing solutions across multiple platforms. Demonstrated ability to collaborate with global teams Strong understanding of complex organisational structures and the interdependencies between business units. Certifications in architecture frameworks, such as TOGAF or Archimate (desired). To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Phoebe Rees directly on If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). Dynamics CRM Solutions Architect Remote - UK £60- £85,000 plus £8000 car allowance and bonuses

Job Description IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: • Extensive experience of the Microsoft Windows Desktop essential • A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable • Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack • Experience of network, printer, AV, UPS and Security hardware • Experience of working within a Cybersecurity framework • Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions • A good understanding of ISP solutions and connectivity requirements • Wi-Fi solution experience & knowledge • An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: • Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel • Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure. • Disciplined, with the ability to prioritise • Experience working with internal and external resources to achieve consistently excellent service level3 • Ability and desire to expand with changing marketplace and technology. • Friendly, professional • Passionate about Technology • Recognises the importance of frequent and clear communication and documentation • Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.

Location: Piccadilly though travel to all sites required on occasion Role Purpose To provide in depth functional knowledge, support and direction for key applications within the complex technology stack within Fortnum & Mason with a specific focus of Microsoft D365 (Finance & Operations & Retail & Commerce). The role will be responsible for providing the technical guidance and support for the other members of the team as well as business stakeholders. Working closely with the Transformation team to understand the articulated business requirements and translate them into technology solutions that are aligned to the business strategy. Collaborating with the business and transformation teams to ensure our technology is constantly evolving and making the most out of industry developments, consolidating our technology wherever possible. The role will be responsible for producing designs, architected to a high standard, following our framework. This role is also responsible for configuration, release and support of key applications, such as D365 and PowerApps. Responsibilities: Operational Configure D365 F&O / Commerce to support business requirements Design solutions and write functional design documents for optimal solutions using best practices to meet business needs Build prototypes / demo features to business and technology teams Present functional designs at design forums to gain sign off from other technical experts within the business Collaborate with experts across technology and the wider business to ensure systems are supported Support technology team through all stages of the software development lifecycle including creation of functional design documentation, regression testing, deployment, release and handover to BAU support The Lead BSA is comfortable using all tools relevant to their current area and teaches others how to use them Ensuring monitoring is in place and operated (where possible using exception reporting/alerting) Roadmap existing and future technology to ensure the most appropriate tooling is utilised Engage with stakeholders to understand and document business requirements related to e-commerce, retail point-of-sale (POS), and call centre. Conduct workshops and meetings to gather and clarify functional requirements and translate them into system configurations. Analyse current business processes, identify gaps, and recommend solutions using Dynamics 365. Provide functional guidance to development teams on best practices, configuration, and customisations. Provide ongoing support and troubleshooting for Dynamics 365 F&O and commerce users, addressing system issues and enhancements. Identify opportunities for process improvement and propose enhancements based on business needs and technology advancements. Proficient in using DevOps for creating and managing issues, tracking project work, and coordinating testing efforts People & Collaboration Provide technical guidance support and advice to other Business Systems Analysts Develop and maintain relationships with stakeholders, keeping them informed at all stages of development Provide support to calls escalated from Application Systems Analysts or the Service Desk where needed, ensuring resolution on a timely basis Provide training and knowledge transfer to business users and teams to ensure optimal system use. Previous Experience (including qualifications where relevant) Proven functionally relevant experience preferably within the Retail sector Hands-on experience with Dynamics 365 implementation, configuration, and support, including e-commerce, POS solutions and call centre. Experience of using DevOps Can demonstrate extensive experience in wider application support, with experience in supporting business-critical IT systems Experience in supporting and managing IT integrations, across a variety of platforms and technologies Experience in any of the following applications are desirable: AGR Demand and Forecast Planning, Avery Berkel, BarTender, Oracle Hospitality POS. Experience in the wider Microsoft product family and technology stack including SQL Server, Azure hosting and integration technologies, and the Microsoft Power Family are an advantage. Responsibilities: Operational Dynamics 365 Microsoft PowerApps DevOps Excellent problem solving & troubleshooting skills Consulting and facilitating Stakeholder relationship management Incident and problem management Functional Design documentation Planning and organising Presentation skills User guides & technical support documentation Behaviours Ability to manage conflicting priorities and customer expectations Team player Self-driven and assertive Proactively takes responsibility, owns any issues arising and follows through to resolution Strong communication skills - written and verbal Outcomes focused and driving results Systematic approach to identifying faults and pursuing paths to resolution Prioritising skills with the ability to manage workload Analytical abilities and problem solving skills Ability to modify messages to technical and non-technical audiences Works at pace, but with accuracy and attention to detail Supports and encourages others to keep things simple We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. In return, we offer: A competitive salary A generous store and restaurant discount of up to 40% 25 days holidays (excluded bank holidays) and an extra day off for your birthday A fantastic subsidised staff restaurant which uses Fortnum's ingredients A range of opportunities to develop and grow personally and professionally Excellent pension scheme