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A major change project has taken place over the last few years to transform our IT systems and support. We have moved to a cloud solution based on Microsoft 365. To support our internal IT roles, we are supported by a managed service provider who are providing ongoing day-to-day support for all our IT users. This is an exciting role that will play a key part in the delivery of Cranstoun's IT and digital strategy. You will support the delivery of major business systems projects and support the day-to-day work of the IT team. You will work closely with the Head of IT and the other IT and Systems Officer in supporting the IT infrastructure and delivering projects to improve the provision of IT and knowledge and digital capabilities across the organisation. If you are motivated to make a positive difference, have excellent communication skills, able to manage and prioritise your work alongside working as part of a team then this is a great opportunity for you. Experience of managing a large estate of laptops and mobile devices, Office 365 system administration, dealing with third party suppliers, and working in a customer focussed IT support capacity are highly desirable. The role involves regular travel to sites, services and premises to support the IT function and infrastructure.

AWE is recruiting for a Systems Support Specialist with previous experience of working in a supply chain / procurement environment, to support our new strategic sourcing solution, JAGGAER. Please note, this is an 18-month fixed term contract. Location: RG7 4PR, located between Reading and Basingstoke, with free onsite parking. Plan to relocate to Green Park from October 2025. Package: £37,910 to £39,000 (depending on your suitability, qualifications, and level of experience). Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role AWE is in the process of implementing a sourcing management solution that offers tools for strategic sourcing, supplier management, and contract management. We have a go live date in July 2025. As a Systems Support Specialist, you will be responsible for ensuring all users have the correct access and that the system is working as expected and available to the sourcing community. You will understand what is changing, what measures to put in place, be prepared and support the team. This includes providing training on processes, systems and workflows within AWE. Depending on when you join us, you may even get involved in testing of the system prior to go live. You will provide ongoing support to users and query resolution, and testing for future enhancements to the system. This role supports the ongoing Commercial Transformation Programme. Who are we looking for? We are seeking individuals with prior support desk experience, ideally in a sourcing / procurement environment, with an understanding of supply chain processes. Experience in a complex and fast paced environment and be a quick learner. You must be comfortable speaking with stakeholders at various levels. Desirable experience: Familiarity with JAGGAER/Ariba/CEMAR systems, Public Procurement Regulations and experience of transformation activities. Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Support Desk experience/Query resolution. Stakeholder management. Knowledge of supply chain processes. Supply chain management. Procurement Strategies. Experience in a complex and fast paced environment and be a quick learner. Familiarity with JAGGAER/Ariba/CEMAR systems. Public Procurement Regulations. Knowledge of PCR 2015 and PA 2023. Planning and prioritising workload. Team collaborator. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9 day working fortnight meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave 39 Weeks Full Pay and Paternity Leave 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Hybrid working is available for this role on an informal, non-contractual basis. Typically 2 days onsite per week. #LI-RS #LI-Hybrid

Job Title: Technical Support Specialist (Electrical Bias) Location: Poole, Dorset Salary: Depending on experience Job type: Full Time, Permanent Reports To: Controls Manager Ex-electrician? Time to hang up the tools-and give your knees a break. Help the people who install and maintain systems that save lives. This Role Is For You If: Youre an electrically qualified professional ready to move beyond site work. Youve supported systems in the field and now want to use your brain more than your knees. You take pride in solving problems fast, and explaining technical stuff clearly to non-technical people. You like knowing your work matters-especially when its about life safety. What You'll Do: Technical Support: Be the go-to expert for technical queries-phone, email, remote login and CRM. Troubleshoot hardware, controls, and systems-especially in smoke ventilation, BMS or fire safety installs. Translate complex issues into clear, practical guidance for installers and end-users. Support field engineers when they need backup, guidance, or verification. Continuous Improvement: Spot recurring issues and flag them for engineering or product review. Your insight will directly influence product design and future features. Build internal knowledge bases and contribute to training and tools. Keep meticulous records of issues, fixes, and escalations. What You Bring: Essential: Proven experience in technical support, helpdesk or remote engineer roles. Strong IT, systems, and fault-finding knowledge (hardware/software). Confident communicator-calm under pressure, clear under stress. Familiarity with ticketing systems, remote access tools, and CRMs. Electrically competent-able to read wiring schematics and system layouts. Preferred: NVQ Level 3 in Electrical Installation (or equivalent). 18th Edition Wiring Regulations. Experience with smoke control, HVAC, fire safety systems, or BMS. Background in install, commissioning, or service. Knowledge of PAT, RAMS, and compliance requirements. Why Work With Us? We're Vent Engineering, UK leaders in smoke control. Established over 35 years ago, we've protected lives in thousands of buildings across the UK. Landmark projects? We delivered the smoke ventilation systems for Castlepoint Shopping Centre and BH2 Bournemouth locally two of the region's most high-profile developments. You'll join a tight-knit, expert-led team where your input matters, your ideas are valued, and your experience shapes better outcomes. No fluff. Just life-saving systems that work. What's In It For You: Competitive salary based on experience 35k Training & upskilling opportunities Free on-site parking, tools, and resources Supportive, expert-led technical environment You've spent years building your electrical expertise, now use it to influence, improve, and protect. Apply now and shape systems that save lives. Please Note: Candidates must have the legal right to live and work in the UK. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience and relevant job titles of: Service Desk Engineer, Infrastructure Engineer, ICT Systems Engineer, IT Technician, Technical Support, Multi-skilled Electrical Technician, Electrical Fitter, Electrical Engineer, Electrical Technician and may also be considered for this role.

Site Support Officer Position Description Be part of something interesting and rewarding and join us as a Site Support Officer at our Leatherhead office. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI partner not just an employee. This role will see you take responsibility for Front of House Services and Security of our Leatherhead office. You must hold a current SIA licence and already hold, or be prepared to undergo, National Security Vetting (NSV) enhanced Security Check (SC) leve Your future duties and responsibilities Your remit will include a wide variety of tasks and duties around the office estate. You will be required to carry out patrols of the building, sign in all visitors, escort contractors around to ensure the buildings are always secure. Part of the position will also involve taking receipt of deliveries, alerting the recipient of their mail, ordering stationery and raising any maintenance issues with the relevant teams. Due to the nature of the work, we require a willingness to operate at unsociable times due to occasional requirements to extend building opening hours. Required qualifications to be successful in this role You must be experienced in working on Commercial premises and have knowledge of the relevant H&S working practices and hold a current SIA licence. This is a client facing role and you must be a presentable individual with good IT and communication skills. There will be plenty of opportunity for you to upskill and develop your career within the wider facilities team and we'll support you all the way. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st /2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st /2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Job Title: D&A Microservices Support Specialist Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £50,000+ depending on skills and experience What you'll be doing: Act as the technical lead providing support expertise across the Microservices product range to all consumers utilising it. Providing technical leadership and support, industry best practice and deliver value on the Microservices products. There is also some focus on developing and promoting new, key functionality in the product for expanded use across BAE Systems Manages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Microservices related issues Monitor and maintain Microservices service activities, including general administration, performing application maintenance and product faults. Leading on upgrades for Microservices products in line with BAE Systems requirements Supporting the architects & development teams with future Microservices deliverables ensuring seamless product transition into service To pass on and document critical skills relating to the use of Microservices for other department staff and to enhance the full spectrum of internal developers skill range Working closely with other key enablers (IM&T) and standard setters (Shared Services D&A Architecture team) to adhere to the BAE Systems relevant IT Policy, Operational and Governance framework Your skills and experiences: Essential: Data Engineering experience & knowledge in relation to problem solving data related issues. Experience in using JavaScript or TypeScript, HTML and CSS & other Microservices applications. Good knowledge and understanding of MSSQL / SQL, writing queries using multiple tables, and interpreting results. Proven knowledge and understanding of front-end frameworks, such as VueJS, React Knowledge and understanding of back-end frameworks, such as Node, .Net Good communication skills - able to quickly understand and feedback best practice into proposed solutions and wider content Desirable: Proven knowledge and experience of web development programming languages such as VueJS, React, Typescript Good knowledge and experience of unit testing and testing frameworks, such as Jest, Cypress Knowledge of web development CI/CD release pipelines, IDEs, Git and/or Docker Knowledge of architectural standards such as RESTful API Experience of working within a ITIL service environment Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Data & Analytics (D&A) team: The team are focused on the delivery, support and maintenance of the Microservices service across BAE Systems. As a Microservices Support Specialist, you will be responsible for delivering value to the customer base, providing technical support and adhering to industry best practise on all Microservices products used across the service. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 20th May 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid

Who we are 🩵 We're the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, BA Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity We have a unique opportunity to join IAG Loyalty to lead and support in all things End User Experience and Computing. We are looking for someone to manage external suppliers to ensure optimal performance, security, user experience, and innovation within the end-user computing environment. This role encompasses overseeing desktop and mobile ecosystems, driving cloud connectivity, managing Microsoft O365 and Microsoft Entra solutions, enforcing robust security policies, and ensuring reliable VPN and remote acess services for end users. What you'll get up to 🌠 You'll play a key role in shaping the future of our end-user tech experience. From modernising desktops and mobile environments to integrating Microsoft O365, Entra, and cloud connectivity, you'll lead strategic initiatives that keep us ahead of the curve. Day to day, you'll ensure everything runs smoothly - monitoring KPIs, managing incidents, and constantly improving how we operate. You'll drive high-impact projects, from software and hardware rollouts to enhancing VPN and cloud services - all delivered on time and on budget. Building strong relationships will be second nature, whether you're working with internal teams or managing third-party vendors and outsourced providers. You'll also make sure we're on top of licensing and asset management, keeping everything sharp and compliant. As a hands-on technical leader, you'll optimise Microsoft O365 and Entra across the business, streamline access management, and lead the charge on security policies to protect our data and users. You'll ensure remote access is reliable and secure, cloud connectivity is seamless, and that our desktop apps are integrated and supported smoothly. Innovation is in your DNA - you'll be the go-to person for identifying new tech and better ways of working, while championing best practices that elevate user experience. You'll also help shape a secure and compliant environment by embedding policies aligned with ISO 27001, GDPR and more. Through performance metrics and smart data insights, you'll fine-tune operations and ensure our systems are robust, responsive and ready for anything. Finally, you'll be a vital link between technical teams, suppliers and the wider business - translating challenges into solutions, and goals into action. You'll also support disaster recovery planning, helping to safeguard business continuity with well-defined RTOs and RPOs. What we need from you 💡 You know what a great end-user experience looks like - and how to make it happen across devices, platforms, and locations. Youre confident managing suppliers and partners, making sure they deliver real value and reliable service. You work comfortably with Microsoft 365 and Entra, and know how to get the best out of the tools that keep teams connected and secure. You understand what it takes to support a hybrid workforce - from VPNs to cloud integration - and can keep things running smoothly wherever people are. Security is second nature to you. You put the right controls in place without adding friction for users. Youre curious about new tech, always looking for smarter ways to work and better ways to support the business. Youre clear, confident, and collaborative - great at bringing people together and making complex things simple. Above all, youre proactive, adaptable, and ready to make a big impact in a fast-moving environment. We might not be right for you if: You only want to focus on your to-do list; were a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isnt right for everyone. Youre looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Job title: Specialist Support Engineer Location: Barrow-in-Furness. On Site Salary: £45,628+ Dependent of skills and experience What you'll be doing: Develop and implement Remote Visual Inspection (RVI) and freeze seal capabilities to enhance operational efficiency Design and deliver tailored training programmes for the development and deployment of RVI and freeze seal technologies on Nuclear / Propulsion Systems Lead research and development of specialised equipment, integrating innovations from other industries to meet evolving business needs and establish new standards Provide end-to-end support for RVI and freeze seal equipment, including maintenance, repairs, procurement, trials, and responding to emergent departmental requests Track and analyse performance metrics to measure the impact of capability enhancements over time Support the preparation of business cases and justifications, ensuring optimal return on investment Oversee equipment budgets, including maintenance, upgrades, and replacement costs, to optimise financial efficiency Your skills and experiences: Essential: Degree qualified in an Engineering Discipline or relevant experience Previous experience of Quality Inspection (QC) or Mechanical Commissioning Must have the ability to effectively negotiate, persuade and influence up to senior management Desirable: Report writing skills Toolsets Jira, Sharepoint, Microsoft Knowledge of Visual Inspection and Freeze Seal capabilities Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave incentive and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Nuclear Specialist Engineering team: This is a unique and exciting opportunity to join a growing team at BAE Systems, working across a variety of platforms within our Submarine division. You'll gain hands-on experience with key projects like Astute, Dreadnought, SSNA and AUKUS, while expanding your knowledge and developing valuable skills throughout different stages of the build process. You'll be part of a talented team of 70 professionals spread across six specialised groups within our Innovation and Improvements department - a dynamic environment where you can truly enhance your expertise in inspection and cutting-edge technology. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 23rd May 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-MS1 #LI-Onsite

Introduction At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities. We are currently recruiting for an Analytics and Insights Specialist to join our established and experienced Chief Information Office team here at RSA on a hybrid basis. Your role As the Analytics and Insights Specialist you will be responsible for driving the strategy for Analytics and insight generation, ensuring alignment with RSA's business goals and data strategy. You will embed best practice in insight/analytics creation and data maximisation You will help to maintain a comprehensive roadmap that outlines the delivery and evolution of analytic and insights capabilities. You be a point of contact for Analytics tools, including overseeing their ongoing maintenance and governance, ensuring they remain relevant, compliant, and aligned with business objectives. You will support the development of the Hub and Spoke model, ensure roles and responsibilities are defined and understood. You will collaborate with business units, data teams, and technology groups to identify opportunities and ensure we maximize adoption of the data platform. About you To be successful in this role you will have experience in managing analytics and insight enablement particularly tools, process and operating models. You will have a background in the financial services or insurance industry, with an understanding of how Analytics & insight creation can drive business value in these sectors. You will have experience with driving best practice use and adoption of analytics tools such as PowerBI, SAS and Data science tools such as Databricks with an understanding of how to leverage these platforms for advanced analytics. You will have excellent communication and collaboration skills, with the ability to engage and influence senior stakeholders and cross-functional teams and specifically analytics teams. What we offer you: At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us. About Us We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares. If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops, tablets, and essential diagnostic tools. Whether it's resolving software glitches or coordinating equipment repairs, you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers or Tier 2 teams as needed Arrange delivery and collection of loan equipment and warranty items Liaise between dealers and suppliers to ensure seamless resolution Follow up on service calls and ensure SLAs are met Collaborate with colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or customer facing support experience Strong communication skills both spoken and written in German and English Skilled in Microsoft Office, general PC usage, and CRM systems Positive, team oriented, and customer obsessed mindset Desirable: Degree qualified (IT, Engineering, or similar) Advanced knowledge of Excel and Word Key Competencies You'll Bring Problem Solving & Process Thinking Customer Focus & Integrity Planning, Prioritising & Organising Personal Learning & Growth Mindset Time Management & Task Ownership Functional/Technical Acumen Collaborative Teamwork At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Senior IT Administrative Officer Summary Profile: One of key roles within the Digital Transformation (DX) Department is to manage appropriate payment and asset management of purchased IT equipment and services. The post holder will be responsible for reviewing and streamlining administrative procedures within the department as well as continuing to provide administrative support alongside others member of the administration function. Key Responsibilities: • To carry out an extensive review of the current administrative procedures within the DX Department and implement appropriate changes, with management approval to internal accounting and procurement process/operation; • Responsible for dealing with administrative issues/queries as they arise in a timely manner; • Any other task as may be requested by the General Manager in order to meet the operational needs of the business. • Organise and attend meetings with vendors - contract meetings with suppliers, assist management providing product details and prices. • Research and investigate new office equipment and negotiate contracts (Vodafone, Canon, Dell, Sansan etc.) • Purchase, manage and dispose company IT equipment. Place order for IT equipment, allocate devices to users and control/maintain stock, and dispose IT equipment along with appropriate processes. • Process payments to vendors. Submit monthly/quarterly cost allocation for mobile device usage/IT services/quarterly expense from Head Office in Tokyo. • Organise and assist business trip related such as logistics for visitors and expense claim support, and interdepartmental meetings and training, such as the annual meeting for European IT PICs and MS office training for EMEA users. • Supervise company mobile phone rollout, lead device related project and have involvement in other projects such as PC rollout. • Act as the point of contact in the EMEA for IT device contracts and answer/fix any queries or problems as they arise. • Implement and deploy new devices and systems by closely liaising with Head office as well as assisting the team in various Robotic Process Automation projects. • Activate, deactivate and change price plan of users mobile number. • Develop and maintain database Relationships: • Frequent communication with vendors • Frequent communication with IT representatives in overseas offices. • Frequent internal organisation communication • Frequent reporting and communication with General Manager/Deputy General Manager in DX Department • Cooperate and communicate with DX Department administrative team members Skills/Knowledge: • Good basic verbal and written communication skills in English; • IT skills - Word, Excel, Powerpoint; • Team player with a proactive approach to work; • Excellent organisation, time management and prioritisations skills; • Expense accounting management knowledge; • Basic accounting knowledge. Experience: • Solid administrative experience, preferably gained within an IT department; • Experience of managing invoice processing. This is hybrid position at the Clients office in St Pauls London. The salary for this role will be in the range £35K - £40K. Please do send your CV in Word format along with your CV in Word format along with your salary.

Job title: Operational Technology Cyber Specialist Location: Warton. We offer a range of hybrid and flexible working arrangements. Please speak to your recruiter about the options for this particular role Salary: £47,683 - £52,426 What you'll be doing: Support the development and deployment of cyber security focused solutions within Operational Technology (OT) Environments Support security control specification, standards, technologies and overall cyber secure design models within the OT domain Provide definitive and expert advice in the specialist area of OT into other cyber security activities, such as incident response Act as point of contact for senior stakeholders and influencers for cyber security activities within the OT space Support the coordination the promotion, development, acquisition and implementation of security controls and services in close liaison with those responsible for management and strategy Ensure system compliance with the internal standards and leverages other appropriate industry standard frameworks for support Supporting the reporting, and analysis the cyber security metrics and KPIs gathered across the BEMS, Manufacturing and Engineering domains Your skills and experiences: An understanding of emerging cyber requirements and cyber security threats A broad and comprehensive technical knowledge of IT infrastructure and technologies, with an interest / experience in Operational Technology Strong understanding of government and industry standard security policy, standards and best practice guidance Experience of working in an Operational Technology function and relevant field Experience managing, controlling and reporting project deliverables to project stakeholders Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Air Cyber Security team: As a part of the Air Cyber Security team, you will be centrally placed within the Air Sector, and will be pivotal in providing support in delivering and operating the Air Sector cyber security services across the business. As part of the Cyber Security Strategy for Air Sector, the team is aiming to deliver around 30 new services with the aim of enhancing Cyber Security Capability throughout the Air sector. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 15 th April 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-RB1 #LI-Hybrid

Job Description Senior IT Purchasing Administrative Officer Summary Profile: One of key roles within the Digital Transformation (DX) Department is to manage appropriate payment and asset management of purchased IT equipment and services. The post holder will be responsible for reviewing and streamlining administrative procedures within the department as well as continuing to provide administrative support alongside others member of the administration function. Key Responsibilities: • To carry out an extensive review of the current administrative procedures within the DX Department and implement appropriate changes, with management approval to internal accounting and procurement process/operation; • Responsible for dealing with administrative issues/queries as they arise in a timely manner; • Any other task as may be requested by the General Manager in order to meet the operational needs of the business. • Organise and attend meetings with vendors - contract meetings with suppliers, assist management providing product details and prices. • Research and investigate new office equipment and negotiate contracts (Vodafone, Canon, Dell, Sansan etc.) • Purchase, manage and dispose company IT equipment. Place order for IT equipment, allocate devices to users and control/maintain stock, and dispose IT equipment along with appropriate processes. • Process payments to vendors. Submit monthly/quarterly cost allocation for mobile device usage/IT services/quarterly expense from Head Office in Tokyo. • Organise and assist business trip related such as logistics for visitors and expense claim support, and interdepartmental meetings and training, such as the annual meeting for European IT PICs and MS office training for EMEA users. Supervise company mobile phone rollout, lead device related project and have involvement in other projects such as PC rollout. • Act as the point of contact in the EMEA for IT device contracts and answer/fix any queries or problems as they arise. • Implement and deploy new devices and systems by closely liaising with Head office as well as assisting the team in various Robotic Process Automation projects. • Activate, deactivate and change price plan of users mobile number. • Develop and maintain database Relationships: • Frequent communication with vendors • Frequent communication with IT representatives in overseas offices. • Frequent internal organisation communication • Frequent reporting and communication with General Manager/Deputy General Manager in DX Department • Cooperate and communicate with DX Department administrative team members Skills/Knowledge: • Good basic verbal and written communication skills in English; • IT skills - Word, Excel, Powerpoint; • Team player with a proactive approach to work; • Excellent organisation, time management and prioritisations skills; • Expense accounting management knowledge; • Basic accounting knowledge. Experience: • Solid administrative experience, preferably gained within an IT department; • Experience of managing invoice processing. This is hybrid position at the Clients office in St Pauls London. The salary for this role will be in the range £35K - £40K. Please do send your CV in Word format along with your CV in Word format along with your salary.

Job Description QA Specialist - Project Support - 12 month Fixed Term Contract Our Client is looking to recruit a QA Specialist with at least 5 to 10 years expertise within a clinical environment. Reporting to and with the guidance of the Head of Quality Assurance, this role will ensure that the manufacturing centre, via proactive engagement, meets the standards and expectations of two key stakeholders; the regulatory authorities and potential collaborators. • To work within a multi-disciplinary team to take a tactical role in the governance and oversight of the activity associated with delivering beneficial use to the facility expansion. • To act as a single point of contact for all Quality interactions between the manufacturing centre and third-party contractors responsible for delivering the expansion. • Participate in the preparation for and the management of regulatory agency and client inspections related to the expansion project. • Ensure the PQS is maintained in a fit for purpose state of control for a multi-purpose, multi-client facility and ensure consistency between existing processes and procedures and those associated with the extension. • Provide general quality subject matter expertise to the expansion project team. • Provide compliance support by providing advice and facilitating the escalation of compliance issues through the appropriate routes. • Promote the awareness of quality requirements and support the evolution of the quality culture throughout the company. Experience must include the following skills: • Participation in multidisciplinary project teams with experience in facility and/or cleanroom qualification activity and in sterile manufacturing processes, ideally ATMPs or biologics. • Sound knowledge of EMA and FDA regulatory environments and requirements. • Familiar with global standards related to quality e.g. ISO 9001. • Experience working as a Quality Specialist or equivalent in biologics and preferably cellular and/or gene therapies. • Ability to manage multiple and varied tasks and prioritize workload with attention to detail. • Comfortable operating autonomously once goals and objectives are set. • Excellent interpersonal, written and verbal communication skills. • Confidence and ambition to provide pragmatic and considered GMP advice. • Having current and up to date professional knowledge, expertise and best practice. • Proven ability to engage constructively with colleagues at all levels across different departments to deliver objectives. • Ability to quickly establish credibility and build rapport and trust. • A good team player, with strong organisational skills. Educated to Degree level in a life sciences discipline. Member of a professional organisation e.g. RSC, SOB, CQI etc. (Desirable). The Client is based in Stevenage Hertfordshire. The salary for this position is in the range £45K - £50K. Please send your CV to us in Word format along with your salary and availability.

Job title: Support Engineer - Technical Support & Authoritative Advice Location: Filton (and embedded in the customer site Abbey Wood).We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Collating and reviewing technical information from a variety of sources to provide specialist technical support and authoritative advice to the In-Service Submarine Design Authorities. Investigating defects and technical issues alongside the MoD customer within a timely manner Acting as a technical query focal point and Subject Matter Expert for BAE Systems embedded in the customer site (Abbey Wood) Integrating between the MoD customer and the BAE business (Barrow shipyard, MoD naval bases and Filton offices) Liaising with Design Authorities to capture LfE and Continuous Improvement on future and legacy designs Leading/attending customer support meetings and reporting into BAE Systems any issues and programme changes Your skills and experiences: Essential: Experience working alongside Nuclear Submarines and/or in a Technical Support role Proven ability to translate and present technical information in a clear and concise manner to range of different stakeholders Proficient use MS Office applications (Word, Excel, PowerPoint, Visio) Desirable: Degree in Engineering or compatible field (Physics, Mathematics) Time served in Royal Navy Submarine Service People management skills Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Technical Support & Authoritative Advice Team: You will be joining a growing team of eight, tasked with working on the Design Authority Technical Services (DATS) contract. The team is due to grow in the next few years, providing technical support and solutions to a range of different stakeholders, such as the Design Change/Safety and Environmental teams. This team also assists with technical defects queries and help support continuous improvement and feeding this back to the wider business. We support the Ship System through to secondary propulsion, naval architecture and the electrical systems on board. Joining this teams allows the successful candidate an opportunity to interface with key suppliers and stakeholders as well as on the In-service Submarine with scope to make an impact to the build-line support. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 14th May 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-GM4 #LI-Hybrid