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Job Title: Telecoms Support Technician Location: Andover, Hampshire - Office Based Salary: £30,000 Per Annum Job Type: Full time, Permanent Working Hours: 8:30am - 5pm Start Date: ASAP FlexiNet is a thriving telecommunications service provider based in Andover, Hampshire focused on delivering trusted cloud technology to businesses. Job Summary: We are seeking a skilled and motivated Telecoms Support Technician to join our Telecoms and IT support team. The successful candidate will be responsible for providing technical assistance, troubleshooting, and resolving telecoms and network-related issues for end-users. This role requires a strong understanding of telecoms systems, VoIP, and hosted telephony solutions, as well as excellent problem-solving skills and the ability to work collaboratively within a fast-paced environment. A positive, customer centric approach is essential. Key Responsibilities: Provide support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms. Troubleshoot and resolve connectivity, call quality, and network-related problems affecting telephony services. Support clients with hosted PBX solutions, ensuring smooth operation and minimal downtime. Assist with configuring and maintaining VoIP hardware, softphones, and SIP trunks. Monitor and diagnose telecoms infrastructure, identifying and resolving faults proactively. Work with telecoms vendors and service providers to resolve escalated issues efficiently. Collaborate with the 1st line support team to ensure timely telecoms issue resolution. Document telecoms-related incidents, troubleshooting steps, and resolutions in the ticketing system. Assist in telecoms-related projects, including system upgrades, deployments, and migrations. Provide guidance and training to end-users on telecoms applications and best practices. Ensure compliance with telecoms security and data protection standards. About you: Skills & Experience Required: Previous experience in a 2nd line telecoms support role or similar. Strong knowledge of VoIP technologies, including SIP, RTP, and hosted PBX systems. Experience with networking concepts including DNS, DHCP, TCP/IP, and VLANs. Proficiency in troubleshooting telecoms hardware, software, and network infrastructure issues. Experience working with telecoms service desk ticketing systems. Knowledge of telecoms monitoring and diagnostic tools. Strong communication and customer service skills. Ability to prioritise and manage multiple telecoms-related tasks effectively. Desirable Skills: Experience supporting cloud-based telecoms environments. Helpdesk Experience Understanding of cybersecurity best practices related to VoIP and telecoms. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Friendly and collaborative team environment. Company-sponsored training and certifications. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

We are looking for an Application Specialist to support our client's business applications while providing general IT support as part of a small, collaborative team. This role is multi-functional position split between application support, and It Support. with 75% focused on application support and 25% on IT support/helpdesk. You will be the only dedicated Application Support specialist, working alongside a team of three IT support professionals. Key Responsibilities Business Applications Management (75%) Maintain, configure, and support critical business applications, including CRM systems. Oversee and troubleshoot Mobile Device Management (MDM) tools Support Microsoft 365 (O365) applications, including SharePoint, Outlook, and Microsoft Teams. Monitor application performance, implement updates, and troubleshoot issues. IT Support & Helpdesk (25%) Provide end-user support for Windows 10/11 and Office 365. Perform hardware diagnostics and troubleshooting for desktops, laptops, and mobile devices. Assist in managing user access and permissions across systems. Work closely with the IT support team to resolve tickets efficiently. Essential Skills & Experience CRM experience Experience supporting business applications, particularly CRM systems. Experience of Mobile Device Management (MDM) - ideally MobileIron or Ivanti Neurons ITIL Certification - Understanding of IT service management best practices. Microsoft 365 Suite - Expertise in O365, including SharePoint, Outlook, and Teams. Windows 10/11 Support - Troubleshooting and configuration skills. Hardware Diagnostics - Ability to diagnose and fix hardware issues. IT Support & Helpdesk Experience - Comfortable handling support tickets and resolving technical issues. Advantageous Skills Experience with workflow automation and integrations within business applications. Familiarity with Active Directory & Azure administration. Knowledge of cybersecurity best practices. Exposure to project management methodologies like PRINCE 2. Experience with MobileIron or Ivanti Neurons. Experience of Google Workspace. ZoHo CRM Knowledge Why Join Us? Be the go-to expert for business applications. Work in a collaborative IT team with room for growth. Gain experience across both application support and IT support functions. Opportunity to learn and develop new skills in MDM, automation, and application integrations. Note: This role requires an Enhanced DBS check before starting employment. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Job Title: Support Engineer Location : Watford Salary: £27,056.89 per annum DOE Job Type: Permanent, Full Time The Company: We are a Further Education College with three specialist campuses located in Watford, Luton and Hemel Hempstead' An exciting opportunity has arisen within the IT team for a Support Engineer. Working on infrastructure and deskside support, you will be providing support to both colleagues and students across all four campuses. The successful candidate is expected to rotate and support cover on all West Herts College Sites. (Watford/Hemel/Luton). You will take turns on answering calls on Service Desk on a rota basis, which may be offered on an ad-hoc basis from home. The post holder will support users with PC, Mac and mobile devices along with supporting systems and services used by colleagues and students. Technical skills required are: knowledge of PC, Mac and IOS / Android devices, multifunction printers, Active Directory, networking, a working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You will possess excellent organisational and problem-solving skills with a keen desire to help and support people. The ideal candidate will have experience of providing excellent support services to a broad user base, the ability to 'get stuck in' and the attitude of wanting to improve services and solutions to teaching and learning services. An in-depth knowledge of college systems isn't required so long as the candidate has the skills and ability to support in a fast-paced environment. This is a great opportunity for someone to take their support skills and gain more experience and learning while helping to deliver a new IT strategy for the college. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be encouraged to upskill. We have a free on-site gym and you can access a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas and early finishes on a Friday. WHC Group is positive about disabled people. If you need help applying for this role please contact the Human Resources department. The closing date for applications is Sunday 20th April 2025. Candidates with experience of: Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2nd and 3rd Line Support Engineer, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician, SQL, Oracle and Fault Desk Engineer may also be considered for this role

Job Title: Field Engineer Location: Newbury / Reading with travel to London Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.

Fire & Security Engineer (Security Biased) - £37,726.83 Per Annum + Plenty of Bonuses Location: Wales About Us: Join our client, a dynamic and forward-thinking team dedicated to maintaining the highest standards of safety and security in their stores. They are currently seeking a skilled Fire & Security Engineer to undertake the first call response for Fire, CCTV, EAS, Access Control, PA, and Automatic Pedestrian Gates in designated stores. Job Purpose: As a Fire & Security Engineer, you will play a crucial role in ensuring the operational efficiency of our client's stores by carrying out maintenance, repairs, and preventative measures for various technical systems. Key Duties: Carry out maintenance and repairs in accordance with customer KPIs. Ensure all planned and reactive works are executed as per contractual obligations. Complete PPM (Planned Preventative Maintenance) works within agreed timescales and ensure accurate paperwork is completed. Respond promptly to service call requests during normal hours and on-call. Order parts and ensure prompt fitment. Complete all performance measurement paperwork and actively participate in surveys. Communicate regularly with the Duty Manager during store visits to advise on repair and maintenance issues. Ensure availability and serviceability of tools and equipment. Conduct required Fire PPM visits and ensure fire alarm systems are in compliance with BS 5839. Stay aware of applicable regulations and codes of practice. Notify the helpdesk of task conditions on cessation of works. Conduct surveys and complete reports as required by the supervisor/technical specialist. Knowledge, Skills, and Abilities: Electrical Competency Qualification (NVQ/City & Guilds). Knowledge of CCTV IP/analogue systems. Knowledge of Fire alarm systems. PC literate. Package: £37726.83 Per Annum 33 days holiday Van with Fuel Card Ongoing training and development opportunities On Call 1 in 4 Uniform Smartphone Laptop Benefits include Private Healthcare / Pension / Life Insurance / Death in Service / Discount on retail, holidays, childcare and more! Join Our Team: Become a valued member of our team and contribute to the smooth running of our stores. If you possess the required qualifications and experience, we invite you to submit your application today.

Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: £30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.

2nd Line Support Engineer - London - Consultancy - £35,000 - £40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Engineer to work with several of their key clients. Role & Responsibilities: Taking ownership and managing tickets through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within a team framework. Have a high level of professional responsibility. Maintain a professional demeanour. Skills & Experience Desired: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Overview / Benefits: £35,000 - £40,000 Basic Salary + Bonus + Excellent Benefits Package 2nd Line Support Engineer - London - Consultancy - £35,000 - £40,000 + Excellent Benefits

IT Support Engineer Bishop Stortford £26,000 to £34,000 + Training + Bonus + Private Medical Insurance An incredible opportunity awaits an experienced IT 1st line / 2nd line / 3rd line support engineer to flourish within an established company in an exciting role. In this position, you will be responsible for delivering comprehensive IT support across all aspects of the company's business, with a strong emphasis on supporting the clients' IT infrastructure. This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As an IT Support Engineer, your responsibilities will encompass the continued provision of 1st line / 2nd line support, collaboration within the IT team, and the maintenance of a high level of service. You will ensure the resolution of 1st line / 2nd line / 3rd line tickets for the IT department, primarily utilising remote control technologies and conducting site visits as needed. The company is in the process of establishing itself as a leading provider of cloud and IT solutions throughout the South East of England. They have clients in London and various parts of Europe as well. Due to their growth, they are currently seeking an IT Support Engineer with 1st line / 2nd line experience. In this role, you will provide support across the business, offering guidance on hardware and software-related issues, and consistently deliver exceptional customer service. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves five days onsite and occasional client site visits, making the ability to travel to Bishop Stortford essential. The ideal candidate will possess experience in a similar role, demonstrating the capability to take ownership of all incidents and requests while providing 1st line / 2nd line support. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. Every new member is given a road map of how they will be progressing within the company and what training they will undertake. The person: *Experience in IT Support, or 1st Line / 2nd Line / 3rd Line Support positions *Proficiency with Office 365, Windows Server (2012 onwards), hardware, and networking *Knowledge of Windows Server, Active Directory, Windows 7, 8, 10 *Commutable to Bishops Stortford The role: *Managing your own helpdesk to ensure efficient handling of 1st line / 2nd line support tickets *Ensuring clients' IT infrastructure is up to date and addressing security vulnerabilities *Undertaking IT consultancy and project work, including setting up and configuring new equipment *Answer telephone calls and emails from the clients' customers, reporting IT issues and logging them on the support service desk call management

Job Description IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: • Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. • Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. • Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. • Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. • Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period • As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects • Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. • Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: • Exposure to Market Data, Bloomberg, Trader Support • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Engineer with 1 st and 2 nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1 st and 2 nd Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of IT knowledge • High standard support for our VIPs (C - Level and Heads of Departments) Technical Skills Required: • Exposure to Market Data, Bloomberg, Trader Support (bonus) • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Know-how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level • PowerShell to a moderate level • VPN troubleshooting and Support understanding necessary. • Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.