Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in United Kingdom

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st /2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Job Title: IT Helpdesk Engineer Location: St Asaph, Wales Salary: £28,000 - £35,000 per annum (depending on experience) Job Type: Full time, Permanent Working Hours: 5 days a week, 9am to 5.30pm About Us: Office Equipment Systems (OES) is a leading provider of managed IT, print, and communication solutions. Since 2009, we have been delivering reliable technology services to businesses, specialising in managed print services, IT support, and communications. As one of the fastest-growing companies in our sector, we are proud to be part of the rapidly expanding Flotek Group. We are committed to growth, innovation, and excellence, offering an EMI scheme for all staff to share in our success. About the Role: Based at our regional office in St Asaph, our team plays a key role in providing managed IT, print, and communication services to clients throughout North Wales and beyond. We are seeking an enthusiastic, customer service-oriented individual with experience in the ICT sector, preferably within an IT Helpdesk or IT Support role. In this position, you will be responsible for handling service requests from customers requiring technical assistance, triaging issues to provide immediate solutions where possible, and escalating more complex problems to senior engineers when necessary. The role also includes providing on-site support at customer locations as required. Key Responsibilities: '-Respond to user inquiries and provide technical support via phone, email, or chat'-Resolve issues by applying known solutions or escalating more complex problems to higher-level support'-Investigate and monitor telecoms, ICT, network, workstation, laptop, and application performance issues'-Create and maintain detailed records of user requests and reported issues in a ticketing system'-Prioritise and categorise tickets based on urgency and impact'-Develop documentation and knowledge base articles to assist users in resolving common issues'-Ensure all open cases are updated with relevant information, and customers are kept informed of progress'-Provide excellent customer service by communicating effectively and professionally with end-users'-Attend customer sites to assist with issues that cannot be resolved remotely'-Stay informed on industry trends, new technologies, and best practices through ongoing training and professional development About you: Required Experience: '-Background in ICT with experience in a service desk or IT support role (preferred)'-Strong customer service experience, with excellent verbal and written communication skills'-A team-oriented mindset with a collaborative approach to problem-solving'-Comfortable using CRMs and documentation systems'-A valid Full UK driving licence Remuneration and Benefits: '-Staff Share Equity Scheme (through our partnership with Flotek)'-Employee Management Incentive (EMI) plan for long-term growth'-New customer referral incentive'-On-site parking'-21 days of holiday, increasing to 25 after 4 years of service (+ bank holidays) If you are passionate about technology and delivering exceptional customer service, and you're looking for an opportunity to grow with an ambitious company, we would love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles such as: 2nd Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, IT Support Technician, 2nd Line Support Engineer, Service Desk Technician, Technical Support, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st /2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Job Title: Network Analyst Location: Sheffield Salary: Competitive Job type: Full Time - Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers you will aid a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day / night shifts) providing 24 x 7 x 365 operational support, you will be responsible for: '-Monitoring and management of the Global TNS Payments network.'-Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system'-Monitoring and troubleshooting of Linux servers hosting our payment application tools.'-Monitoring and troubleshooting of the IP network our payments service resides on, with focus on customer and partner connectivity.'-Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket'-Engagement and management of 3rd party organisations in support of any given service incident'-Post incident impact analysis / support'-Support of change management activities'-Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications '-Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.'-Working knowledge of network monitoring / event management systems, for example SolarWinds, Splunk, Thousand Eyes.'-Experience with Linux operating systems and command line interface'-Experienced with Cisco routers and switches - able to log on and perform fault diagnosis'-Understanding of typical IP routing protocols, BGP, EIGRP, OSPF, along with VPN and IPSEC protocols'-Analytical approach to fault-finding with proven ability to diagnose network problems'-Tenacious and inquisitive in investigating and applying corrective action'-Good personal organizational and developed time management skills'-Ability to work under pressure'-Professional working attitude - strong ability to communicate effectively with local and remote team members'-Experience in a Technical Support/Net Ops environment Desirable skills '-ITIL knowledge / foundation certification'-TCPDump / Wireshark packet capturing'-Experience with the following: Fortinet - FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Services, IT Desk Support, IT Support Technician, 2nd Line Support Engineer, IT Helpdesk Support, Helpdesk Support Technician, Helpdesk Analyst, IT Support Engineer, IT Desktop Support, Support Technician will also be considered for this role.

Job Title: Network Analyst Location: Sheffield Salary: Competitive Job type: Full Time - Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 12x7x365 basis. •Proactive monitoring and management of the TNS payments network.•Responsibility for monitoring the health of customer network connectivity, performance.•Logging of all service incidents in the incident management system.•Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.•Working closely with internal technical support groups and 3rd party organisations in support of service incidents.•Post incident impact analysis and support.•Provision of clear, consistent, and regular communication with internal and external customers.•Support change management activities across the TNS and partner networks. Qualifications Required skills •Experience in a Technical Support/Network Operations environment.•Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.•Experience / knowledge of IP networking and WAN network protocols.•Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.•Understanding of GPRS, LTE and VPN technologies.•Analytical approach to fault-finding with proven ability to diagnose network problems.•Tenacious and inquisitive in investigating and applying corrective action.•Good personal organizational and developed time management skills.•Ability to work under pressure.•Professional working attitude - strong ability to communicate effectively with local and remote team members. Desirable skills •A working knowledge of the ITIL framework, or ITIL foundation certification.•Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.•Experience with Fortinet products (FortiGates and FortiSwitches)•Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Services, IT Desk Support, IT Support Technician, 2nd Line Support Engineer, IT Helpdesk Support, Helpdesk Support Technician, Helpdesk Analyst, IT Support Engineer, IT Desktop Support, Support Technician will also be considered for this role.

Job title: Senior Hardware Engineer Location: Dorchester Salary: Circa £ 50,000 (depending on skills and experience) What you'll be doing: General hardware engineering activities across the engineering lifecycle Act as the point of contact with customers and/or suppliers in assigned areas on engineering matters, to resolve relatively complex problems and issues and to maintain awareness in both parties of priorities and objectives Make engineering decisions within own sphere of responsibility Maintaining a level of Suitably Qualified & Experienced Person and Provide help and direction to less experienced team members to support both their effective working and their development Produce reports of a technical nature or plans and present information to line manager, project management team and peers Delivering allocated tasks within budget and to timescales as agreed with the project management team Your skills and experiences: Essential: Hardware Engineering activities including requirements development, modelling and simulation, helpdesk support, Ship Support Visits, design activities, integration, and verification & validation A good understanding of the engineering lifecycle A good understanding of hardware engineering methodologies and practices Competence and capability with hardware engineering tools Hardware Design and interconnectivity, Investigation and resolution of design issues as a result of obsolescence Desirable: Knowledge and experience in COTS hardware, preferably with blade and PC technology. Experience with COTS cabinets, cabinet design, wiring schedules, power distribution etc. would be especially desirable. Design and build of the electrical and hardware system to achieve successful acceptance. Engineers at all levels should possess an academic qualification in Engineering or other related STEM subjects as well as specific (either academic or professional) qualifications and become recognised as Incorporated or Chartered Engineers through an appropriate recognised professional institution. Engineers are encouraged, and will be supported, to achieve the relevant accreditation. Preference will be given to candidates who are already professionally registered. Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. Our Systems Engineering Team: As a Senior Engineer - METOC, you will be required to lead general systems engineering activities, which may include requirements development and management, modelling and simulation, design activities, integration, and verification and validation. The role will provide you the opportunity to play a pivotal role in the delivery of the METOC system to the Type 26 Batch 2 and Hunter (Australia) programmes, based from the Dorchester office. The Meteorology and Oceanography (METOC) System manages the manual input, and automatic collection and measurement of environmental parameters from environmental sensors. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 28th October - Interviews for this position will take place W/C 4th November. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

End User Computing Engineer: Pay of £35,678 plus 28.97% employer pension contributions, flexible hours, and great work life balance. DWP. Digital with Purpose, This is a great opportunity to join our community of experts at DWP Digital as an End User Computing Engineer. End User Computing is how we describe all the stuff that might otherwise be called Help Desk, or Tech Support, or Desktop support. It's everything from rolling out and optimising new hardware, to solving day to day user issues. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support some of the most vulnerable people in our society. We're driving a once-in-a-generation transformation of government services used by millions of people. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. Delivery. Work. Projects. If you want pace, variety, challenge and the chance to help people with IT solutions, then you've come to the right place. You'll be part of our User Support Services team. We lead, run and maintain effective and efficient 1st line support, providing high quality, consistent Digital support services to circa 94k DWP colleagues and some exec support to our VIPs. You'll be based at our Caxton House Tech Bar, the role involves providing face to face Level 1 IT support to colleagues on-site in our London hub. We deliver via an Omni channel support model that includes Voice, an On-line Portal and On-site Services. You'll be joining of a thriving Service Management community. We'll give you access to all the support and learning you need to grow your skills and career, and to help your team be at their best. What are we looking for? We're looking for people with incident management experience and we will assess you against the following three things from our list of 'Behaviours'. Communicating and Influencing Working Together Making Effective Decisions Details. Wages. Perks. This role will be based in our brilliant digital hub in London. In return for your skills, we offer a competitive salary of £35,678. You'll be eligible for a brilliant civil service pension with employer contributions worth 28.97%. You'll get a generous leave package starting at 24 days , rising to 26 after 1 year, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.

Job Title: Operations Support Technician Location: Sheffield Salary: Competitive Job type: Full Time - Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview TNS are looking for an Operations Support Technician to join our Sheffield based Operations team, working a 24/7/365 shift pattern. As a Operations Support Technician you will be responsible for the pro-active monitoring of our Processing managed services and first line fault resolution. The role requires excellent communication and problem-solving skills as customer communication, service and service availability are critical elements of the role. Being a part of the TNS FinTech division there will be opportunity to learn and develop your skills on new technologies and although previous Payments experience is preferred, we value enthusiasm, commitment, flexibility and drive. If you have previous experience working in an operational environment or working on windows or UNIX based systems then we would be interested in hearing from you. Responsibilities •Working within a shift pattern that provides 24/7/365 cover.•Supporting our new Orchestration gateways within multiple AWS regions also including multiple Processing managed payment platforms.•Provide initial point of contact for our customer's Operations teams. •Responsible for incident management using ITIL aligned processes.•Trouble shooting, Incident logging, tracking, escalations, and management of incidents.•Communicating service incidents and resolution progress updates to internal and external stakeholders. •Working assigned incident tickets to resolution. •Support TNS Major Incident Management processes as an integral part of the Operations team. •Post incident impact analysis, support and corrective actions. •Work with TNS application technical support in relation to escalated and / or ongoing service incidents and continued knowledge development. •Manage system jobs and schedules, whilst working to SLA's . •Support change management activities. •Adherence to all documented policies and procedures in the support of service and service availability. •To provide amendments or generate new work instructions into the operation.•Technical aptitude and enthusiasm to learn new systems and processes. •Enjoy trouble shooting. •Methodical thinker with ability to diagnose problems. •Ability to work under pressure with a professional attitude. •Developed customer service skills. •Happy to work shift patterns (12 hour shifts, 24/7/365 pattern). •Solid written and verbal communication skills. •Proficient with Microsoft Office products. Qualifications Ideally you will also possess the following, but not essential: •Knowledge of, or previous experience using helpdesk ticketing systems. •Incident management experience.•Working within an AWS environment•Knowledge of, or previous experience using monitoring software and systems.•Previous Payments knowledge/experience or experience supporting Windows or UNIX based systems. Who would this role fit: •Someone with previous experience working within a helpdesk environment.•Someone new within IT environment with IT experience, and a hunger to learn and expand their career within the Payments and IT industry.•Someone able to logically work through issues, problems, learn, what to build new processes, and who wants to be involved within a busy operation. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Se

Job Description Senior Liferay DXP Software Developer We urgently require a Senior Liferay DXP Software Developer with at least 3 to 5 years expertise of working Liferay and Java. The project involves a Liferay DXP Upgrade. You will be involved in the technical discussions to how best to change current hooks in 6.2 in a way that can easily be migrated to Liferay DXP. There will also be some technical consultancy required to define strategy and approach for content migration and content structure. The following are some elements of what will be required: • script to migrate snippet portlet preferences to Liferay Content • template to display the migrated content via Liferay content portlet • automatic replacement of the existing snippet portlet with a Liferay content portlet displaying appropriate content. Additionally part of the project will contain department knowledge transfer and training on best practise use of Liferay DXP to include: Deployment workstation/developer environment setup dependency management continuous integration This is a 6 month contract assignment. Will be based in Norwich. Please send your CV to us in Word format along daily rate and availability.

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £22,500 - £27,500 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is not a remote role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: '-Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). '-Setup of new users in Active Directory, Entra and 365 '-VOIP phone setup and configuration (training to be provided) '-Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. '-Resolve first and second-line tickets, escalating cases to senior engineers as necessary. '-Maintain adherence to our high service standards and quality benchmarks. '-Demonstrate exemplary communication and time-management skills. '-Operate both independently and collaboratively within a team setting. '-Provide training and mentoring to staff members and clients when needed. '-Perform device setup, repair, and upgrade tasks in our workshop. '-Conduct routine system inspections, implement updates, and apply patches as required. '-Review backup logs vigilantly; address any failures proactively. '-Assist with larger projects when required. '-Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: '-Minimum of 2 years' and recent experience in IT support roles '-A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. '-Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) '-Windows and Mac operating systems '-Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive '-Microsoft Azure/Entra '-Virtualisation technologies '-VOIP experience '-A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: '-Pension scheme '-Death in service '-£1000 minimum increase each year '-Regular pay reviews '-Celebrate their birthday by having the day off on us '-Water and soft drinks provided "on tap" '-6 hours of free phone counselling, per month, if ever needed through our well-being provider '-Yearly eye tests '-Smart casual dress and branded polo shirts provided '-Free Parking '-Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; I

Senior Application Configuration Specialist Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: £48,250 - £60,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role AWE is currently recruiting for a Senior Application Configuration Specialist for PLM (Engineering) applications for the Enterprise Applications Group. We seek a forward-thinking Senior Application Configuration Specialist to join a team of Application Configuration Specialists, Systems Administrators and Testers who look after PLM applications across On-prem and cloud-based platforms. Your main focus will be supporting the Siemens suite of PLM applications, in particular Teamcenter. What you'll do: Lead in the following aspects of managing the PLM software suite: - System Upgrades in line with manufacturer approved solutions. Enhancement Requests & Configuration Changes. Normally managed using the Agile Methodology. Application maintenance. Provide third line support to help desk. Working collaboratively with the Test Team. Provide support to other closely related teams such as the Training and Process teams. Provide help, support, and transfer your knowledge to new members of the team. Knowledge Development and Sharing: - Build a collaborative relation with the Engineering community and work to understand their future requirements. Develop your understanding of the software vendors future application development pathway. Develop good relationships with the AWE's wider IT community, and so understand their plans, capacity, and limitations. Attend technical briefings and support groups, including MIR's (Major Incident Reviews). Use the above knowledge to: Help generate support road maps and to inform planning activities. Support the wider AWE community, by acting as an internal consultant. Who are we looking for? We do need you to have the following: Experience of managing Product Lifecycle Management (PLM) Applications. Experience in a proactive IT systems administration/application configuration/development. Working knowledge with Windows Server Exposure to both Agile & Waterfall project methodologies. Everyone who works at AWE brings unique skills and perspectives to the table. We recognise that great people don't always 'tick every box'. That's why we focus on your potential, your fit with our values, your transferable skills as well as your experience. Even if you don't meet every point below, but you feel that this role and AWE are a great fit for you, please go ahead and apply, we'd love to receive your application. Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Awareness of model based systems engineering approaches/practices. Experience working with Microsoft Azure. Experience with ERP Systems Integration. NX Open Knowledge. Teamcenter Server ITK Azure DevOps Visual Studio/GIT JavaScript experience XML We will also consider: Transferable skills If you have similar experience, but in a different industry. Just starting out, i.e. just left university, just finished an apprenticeship. You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Important things you need to know: You will need to obtain and maintain the necessary security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. We want you to feel comfortable and able to shine during our recruitment process. Please let us know on your application form if you need any adjustments/accommodations during the process. Our interviews typically take place over Teams and for most roles are a 1 stage process. Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. 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Job Title: Senior IT Support Technician Location: Birmingham Salary: £30,505 - £33,882 per annum - SS4 Job type: Permanent, Full time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards . The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: University College Birmingham is looking for a talented, experienced and driven Information Technology professional to join our growing Digital IT Services Department as a Senior IT Support Technician. The Technicians team within the Digital IT Services department provide an excellent 1st and 2nd line support to students and staff across campus. The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies across the University campus. The ideal candidate will have solid experience of hardware and software, working with a large diverse customer base with excellent troubleshooting and technical problem-solving skills. Benefits: •Generous allocation of annual leave •26 days' paid leave per year•12 Bank Holidays & Concessionary Days •Excellent Local Government •Employer Contributions - LGPS - 20.9% •Subsidised private healthcare provided by Aviva including a Digital GP Service.•Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support•Annual health MOTs with our Registered Nurse•Excellent staff development opportunities including professional qualification sponsorship•A variety of salary sacrifice schemes including car, technology and cycle. •Heavily-subsidised on-site car parking in central Birmingham•Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 5th January 2025. Interview Dates - TBC. UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job title of; Senior 1st Line IT Support Engineer, SQL, Senior IT Technician, Senior IT Support Engineer, IT Service Engineer, Senior IT Service Desk Technician, Senior IT Services Manager, 1st Line Helpdesk Engineer, Senior Support Engineer, Senior Support Technician, Desk Support, IT Support Technician, Support Technician, IT Support Engineer, Senior Technical Support, Senior IT Support, IT Systems Engineer, IT Systems Support, may also be considered for this role.

Job Description Senior Liferay DXP Software Developer We urgently require a Senior Liferay DXP Software Developer with at least 3 to 5 years expertise of working Liferay and Java. The project involves a Liferay DXP Upgrade. You will be involved in the technical discussions to how best to change current hooks in 6.2 in a way that can easily be migrated to Liferay DXP. There will also be some technical consultancy required to define strategy and approach for content migration and content structure. The following are some elements of what will be required: • script to migrate snippet portlet preferences to Liferay Content • template to display the migrated content via Liferay content portlet • automatic replacement of the existing snippet portlet with a Liferay content portlet displaying appropriate content. Additionally part of the project will contain department knowledge transfer and training on best practise use of Liferay DXP to include: Deployment workstation/developer environment setup dependency management continuous integration This is a 6 month contract assignment. Will be based in Reading. Please send your CV to us in Word format along daily rate and availability.

Job Description Dot Net Developer - Stoke Our Client is looking for a Lead Application developer. You will be have at least 3 to 5 years proven track record of developing applications with Microsoft Dot Net technology. The candidate will also be expected to mentor any new developers to help evolve that persons skills. Microsoft Word - Lead .Net Application Developer You will be involved in developing a Customer Relationship Management (CRM) system for a niche sector. Clients then add their business requirements such as Membership Management, Event Management, Product/Publication Sales, etc. In addition, they may request to have modifications and enhancements made to meet their explicit requirements. The contact information is held within the core CRM element Dot .Net solution, all of the add- on modules have basic Sales Ledger features (i.e. invoicing, payments, refunds, rejections and credits). Therefore, any skills sets you have whereby you are able to interrogate, analyse and report upon demographic & related financial data will be an advantage. The main applications server is built to OOP principals using, VB.Net, ASP.Net with backend database development using SQL. Server. Integrated modules built using similar technologies as well as web technologies such as MVC, C#, Angular, HTML/CSS and Ajax. Understand how our customers use the Dot .Net Application suite and then using this understanding develop new features and/or enhancing & maintain current features. Developing new features and\or enhancing & maintaining current features on the main Dot .Net application suite. Assist with implementations, upgrades and resolving the more challenging support issues which require experienced developer review. On occasion assist with Helpdesk related issues responding to Customer tickets that have been deemed requiring your level of expertise/understanding and have been scheduled for you. Demonstrable experience working in a development team with OO structured processes Must have the following skills: VB.Net, ASP.Net Web Forms, Current JavaScript frameworks, Current JavaScript frameworks ORM Modelling, Oracle, MySQL, Any commercial use of source control systems C# considered as long as you are happy to work mainly in Visual Basic WCF, WebApi Location: Staffordshire Salary 35,000.00 - £40,000.00 Ideally with a degree in IT Please send your CV to us in Word format.

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: • Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. • Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. • Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. • Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. • Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. • Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. • Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. • Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. • Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. • Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. • Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment Based in Central London. The salary for this role will be £25K - £35K. Please send your CV to us in Word format.

Job Title: IT Technician Location: Sharston, M22 4SN Salary : £25,000 to £30,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The role: Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities: •Administration of in-house software;•Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;•Support for deployed printers, scanners and other peripherals across the network;•Support for remote working arrangements through Microsoft Terminal Services;•Support for company mobile phones or other mobile devices;•Support for company telecoms system•Responsibility for maintaining a comprehensive asset register and warranty database;•Support for security systems linked to the IT network.•Some travel to branch office (Haydock) may be required on an ad hoc basis. Person specification: •A minimum of 12 months experience working within IT Support.•Knowledge of Windows based operating systems and troubleshooting common problems.•Understanding of network infrastructure and technology.•Understanding of computer hardware and peripherals.•Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.•Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.•Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.•Excellent organisation and time management skills .•Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver.•Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage•Prior exposure of BigHand digital dictation and Dragon speech recognition is beneficial.•Experience of IP telephone systems e.g. Ringcentral IP Office is desirable•Experience of working in the legal industry is advantageous Salary, Hours & Benefits: •Salary is £25,000 to £30,000, dependent on experience•Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday•3/2 hybrid working pattern after probation•23 days holiday a year, rising to 26 days, plus public/bank holidays•Extra day's holiday for your birthday after 2 years' service•3 holiday buy backs per year after 1 year of service•Private medical insurance after 2 years' service•Enhanced Maternity leave payment if you have over 1 year's tenure, further enhanced at over 4 years' service•Death in service•24/7 onsite Gym access•Netball/Football team, 10km Manchester team and more•Active social committee with generous departmental and firm-wide social budget•Active training culture and various groups and events such as Diversity and Inclusion•Other benefits including Employee Assistance Programme, free fruit & annual (optional) What to do next: Click the apply button! Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most impo