Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Wales

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Discover the latest IT & tech jobs in Wales, with a growing focus on software development and IT services.

Your search returns 1 result.
Tip

Tip

Use commas to search for several terms at the same time.

Example : sql, php corresponds to sql OR php

Permanent

Fire & Security Engineer (Security Biased)

Jumar Solutions

Fire & Security Engineer (Security Biased) - £37,726.83 Per Annum + Plenty of Bonuses Location: Wales About Us: Join our client, a dynamic and forward-thinking team dedicated to maintaining the highest standards of safety and security in their stores. They are currently seeking a skilled Fire & Security Engineer to undertake the first call response for Fire, CCTV, EAS, Access Control, PA, and Automatic Pedestrian Gates in designated stores. Job Purpose: As a Fire & Security Engineer, you will play a crucial role in ensuring the operational efficiency of our client's stores by carrying out maintenance, repairs, and preventative measures for various technical systems. Key Duties: Carry out maintenance and repairs in accordance with customer KPIs. Ensure all planned and reactive works are executed as per contractual obligations. Complete PPM (Planned Preventative Maintenance) works within agreed timescales and ensure accurate paperwork is completed. Respond promptly to service call requests during normal hours and on-call. Order parts and ensure prompt fitment. Complete all performance measurement paperwork and actively participate in surveys. Communicate regularly with the Duty Manager during store visits to advise on repair and maintenance issues. Ensure availability and serviceability of tools and equipment. Conduct required Fire PPM visits and ensure fire alarm systems are in compliance with BS 5839. Stay aware of applicable regulations and codes of practice. Notify the helpdesk of task conditions on cessation of works. Conduct surveys and complete reports as required by the supervisor/technical specialist. Knowledge, Skills, and Abilities: Electrical Competency Qualification (NVQ/City & Guilds). Knowledge of CCTV IP/analogue systems. Knowledge of Fire alarm systems. PC literate. Package: £37726.83 Per Annum 33 days holiday Van with Fuel Card Ongoing training and development opportunities On Call 1 in 4 Uniform Smartphone Laptop Benefits include Private Healthcare / Pension / Life Insurance / Death in Service / Discount on retail, holidays, childcare and more! Join Our Team: Become a valued member of our team and contribute to the smooth running of our stores. If you possess the required qualifications and experience, we invite you to submit your application today.

Start date As soon as possible
Pay £37,726
Location Chepstow, Wales, United Kingdom

Submit your CV

  • Manage your visibility

    Salary, remote work... Define all the criteria that are important to you.

  • Get discovered

    Recruiters come directly to look for their future hires in our CV library.

  • Join a community

    Connect with like-minded tech and IT professionals on a daily basis through our forum.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

Connecting Tech-Talent

Free-Work, THE platform for all IT professionals.

Free-workers
Resources
About
Recruiters area
2025 © Free-Work / AGSI SAS
Follow us