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Job Title: IT Technician Location: Sharston, M22 4SN Salary : £25,000 to £30,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The role: Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities: •Administration of in-house software;•Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;•Support for deployed printers, scanners and other peripherals across the network;•Support for remote working arrangements through Microsoft Terminal Services;•Support for company mobile phones or other mobile devices;•Support for company telecoms system•Responsibility for maintaining a comprehensive asset register and warranty database;•Support for security systems linked to the IT network.•Some travel to branch office (Haydock) may be required on an ad hoc basis. Person specification: •A minimum of 12 months experience working within IT Support.•Knowledge of Windows based operating systems and troubleshooting common problems.•Understanding of network infrastructure and technology.•Understanding of computer hardware and peripherals.•Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.•Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.•Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.•Excellent organisation and time management skills .•Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver.•Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage•Prior exposure of BigHand digital dictation and Dragon speech recognition is beneficial.•Experience of IP telephone systems e.g. Ringcentral IP Office is desirable•Experience of working in the legal industry is advantageous Salary, Hours & Benefits: •Salary is £25,000 to £30,000, dependent on experience•Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday•3/2 hybrid working pattern after probation•23 days holiday a year, rising to 26 days, plus public/bank holidays•Extra day's holiday for your birthday after 2 years' service•3 holiday buy backs per year after 1 year of service•Private medical insurance after 2 years' service•Enhanced Maternity leave payment if you have over 1 year's tenure, further enhanced at over 4 years' service•Death in service•24/7 onsite Gym access•Netball/Football team, 10km Manchester team and more•Active social committee with generous departmental and firm-wide social budget•Active training culture and various groups and events such as Diversity and Inclusion•Other benefits including Employee Assistance Programme, free fruit & annual (optional) What to do next: Click the apply button! Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most impo

Job Description Senior Liferay DXP Software Developer We urgently require a Senior Liferay DXP Software Developer with at least 3 to 5 years expertise of working Liferay and Java. The project involves a Liferay DXP Upgrade. You will be involved in the technical discussions to how best to change current hooks in 6.2 in a way that can easily be migrated to Liferay DXP. There will also be some technical consultancy required to define strategy and approach for content migration and content structure. The following are some elements of what will be required: • script to migrate snippet portlet preferences to Liferay Content • template to display the migrated content via Liferay content portlet • automatic replacement of the existing snippet portlet with a Liferay content portlet displaying appropriate content. Additionally part of the project will contain department knowledge transfer and training on best practise use of Liferay DXP to include: Deployment workstation/developer environment setup dependency management continuous integration This is a 6 month contract assignment. Will be based in Reading. Please send your CV to us in Word format along daily rate and availability.

Become a Desktop Support Technician with Capita IT & Networks in our Coventry Office on an initial 6-month fixed term contract. This is a great opportunity for a Desktop Support Engineer to work as part of an amazing team providing support to internal Capita customers or to external clients. The role includes taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution. What you'll be doing: •Installing, configuring, and ensuring the on-going usability of desktop computers, peripheral equipment and software•Taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution•Completing approved work requests accurately within the agreed SLA•Performing administration of software distribution, desktop security and remote support tools and utilities•Performing general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment•Providing user data and application recovery•Using diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software•Maintaining awareness of current processes, updates and other information through regular team communication.•Familiarising users on basic software, hardware, and peripheral device operation Working with vendor support contacts to resolve technical issues within the desktop environment •Escalating issues to the relevant person/team, when appropriate, to resolve issues within SLA•Performing work in compliance within specified warranty requirements and liaising with warranty suppliers to effect repairs What we are looking for: •Proven 2nd line on site desktop support experience.•Experience of Microsoft Intune, Azure AD and 365 Admin •Windows 10 and Windows 11 and also support Office 365•Active Directory administration (Users and Computers)•A good understanding of Network support including wireless technologies.•Hardware support liaising with manufacturer for in and out of warranty repairs for desktops and laptops•Ability to be able to work on own initiative and also work as part of a wider team.•Experience in deployment projects and specifically Intune managed devices•A good communicator at all levels from end user agents up to director level. Please note that this role is an initial 6-month fixed term contract that is office based but with a potential to work at home up to 2 days per week towards the end of the working week. About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients. We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, which enables them to work effectively and securely. What's in it for you: •A competitive basic salary of up to £35,000 depending on experience pro rata•23 days' holiday (rising to 27) with the opportunity to buy extra leave•company matched pension, life assurance, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more•voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology•the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice•access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity an

IT Support Engineer Bishop Stortford £25,000 to £33,000 + Training + Bonus + Private Medical Insurance An incredible opportunity awaits an experienced IT 1st line / 2nd line / 3rd line support engineer to flourish within an established company in an exciting role. In this position, you will be responsible for delivering comprehensive IT support across all aspects of the company's business, with a strong emphasis on supporting the clients' IT infrastructure. This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As an IT Support Engineer, your responsibilities will encompass the continued provision of 1st line / 2nd line support, collaboration within the IT team, and the maintenance of a high level of service. You will ensure the resolution of 1st line / 2nd line / 3rd line tickets for the IT department, primarily utilising remote control technologies and conducting site visits as needed. The company is in the process of establishing itself as a leading provider of cloud and IT solutions throughout the South East of England. They have clients in London and various parts of Europe as well. Due to their growth, they are currently seeking an IT Support Engineer with 1st line / 2nd line experience. In this role, you will provide support across the business, offering guidance on hardware and software-related issues, and consistently deliver exceptional customer service. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves five days onsite and occasional client site visits, making the ability to travel to Bishop Stortford essential. The ideal candidate will possess experience in a similar role, demonstrating the capability to take ownership of all incidents and requests while providing 1st line / 2nd line support. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. Every new member is given a road map of how they will be progressing within the company and what training they will undertake. The person: *Experience in IT Support, or 1st Line / 2nd Line / 3rd Line Support positions *Proficiency with Office 365, Windows Server (2012 onwards), hardware, and networking *Knowledge of Windows Server, Active Directory, Windows 7, 8, 10 *Commutable to Bishops Stortford The role: *Managing your own helpdesk to ensure efficient handling of 1st line / 2nd line support tickets *Ensuring clients' IT infrastructure is up to date and addressing security vulnerabilities *Undertaking IT consultancy and project work, including setting up and configuring new equipment *Answer telephone calls and emails from the clients' customers, reporting IT issues and logging them on the support service desk call management

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: • Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. • Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. • Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. • Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. • Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. • Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. • Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. • Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. • Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. • Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. • Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment Based in Central London. The salary for this role will be £25K - £35K. Please send your CV to us in Word format.

We are seeking a dedicated and skilled Lab Technician with a passion for electronics, optics/photonics, networks, systems, and software. This role offers the opportunity to work on cutting-edge optical system, network, and AI testbeds while managing lab operations and ensuring seamless workflow. Key Responsibilities: • Manage overall lab facilities, including health and safety procedures. • Control and automate RF and optical test and measurement equipment. • Oversee and assist in the setup of optical communication network testbeds. • Design electronic circuits and PCBs. • Monitor and organise equipment calibration, outsourcing when necessary. • Perform soldering, kit building, workstation layout, and design jigging and fixtures. • Check and record goods received. Skills & Experience: • Bachelor’s degree in Electrical and Electronic Engineering, Computer Science, or a related field, or 5+ years of lab experience at Technician level. • Proficiency in handling optical fibers and optoelectronic devices. • Experience with advanced test and measurement equipment for communication networks. • Competence in PCB design and soldering. • Programming skills in Python, C, or Matlab. • Familiarity with Linux and software for HPC/AI node/server operations. Why Join Us? • Be part of an innovative team at the forefront of technology. • Work on exciting projects in optical communications, networks, and AI. • A supportive and collaborative work environment. Interested? If you’re excited by this opportunity and meet the requirements, we’d love to hear from you. Apply today to learn more!

Job Description Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.

Are you an experienced Systems Analyst with experience of designing and delivery system improvements for Oracle Cloud HCM & Payroll? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Senior HR Systems Analyst to join an ongoing systems improvement programme post implementation. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment on an initial 3-month contract, offered inside of IR35, with scope to extend. The purpose of your role will be to take responsibility for the design and delivery of HR & Payroll system improvements. Day-to-day duties will include taking a key role in systems improvements that deliver business benefits; contributing to the continual improvement of a HR & Payroll system that enables a high-quality user experience, supports a robust people management service, & effective reporting; business requirement analysis to prioritise planned improvements; systems support; system training; supporting the redesign of business process; leading on small projects; and data manipulation and reporting. Essential Previous experience working as part of an Oracle Cloud Fusion HCM system implementation or improvement project. Systems Analysis. Systems administration and support. Writing complex SQL scripts against system data models. Highly Desirable Oracle Cloud Fusion Payroll expertise. Oracle Cloud HCM experience covering HCM, Payroll, Recruitment, Learn and Helpdesk. Oracle reporting suite experience building custom reports in OTBI (Oracle Transactional Business Intelligence) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. This contract is offered on a remote basis and inside of IR35. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet socially focussed organisation offering an immediate start. Interview slots are available for suitably qualified candidates so please apply swiftly to avoid disappointment. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Job Description IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: • Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. • Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. • Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. • Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. • Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period • As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects • Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. • Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: • Exposure to Market Data, Bloomberg, Trader Support • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Engineer with 1 st and 2 nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1 st and 2 nd Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of IT knowledge • High standard support for our VIPs (C - Level and Heads of Departments) Technical Skills Required: • Exposure to Market Data, Bloomberg, Trader Support (bonus) • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Know-how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level • PowerShell to a moderate level • VPN troubleshooting and Support understanding necessary. • Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

Job Description IT Support Engineer with 1 st and 2 nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1 st and 2 nd Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge High standard support for our VIPs (C - Level and Heads of Departments) Technical Skills Required: Exposure to Market Data, Bloomberg, Trader Support (bonus) Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Know-how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level PowerShell to a moderate level VPN troubleshooting and Support understanding necessary. Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

Job Description IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: • Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. • Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. • Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. • Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. • Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period • As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects • Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. • Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: • Exposure to Market Data, Bloomberg, Trader Support • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Job Title: IT Technician Location: Sharston, M22 4SN Salary : £25,000 to £30,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The role: Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities: â-Administration of in-house software;â-Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;â-Support for deployed printers, scanners and other peripherals across the network;â-Support for remote working arrangements through Microsoft Terminal Services;â-Support for company mobile phones or other mobile devices;â-Support for company telecoms systemâ-Responsibility for maintaining a comprehensive asset register and warranty database;â-Support for security systems linked to the IT network.â-Some travel to branch office (Haydock) may be required on an ad hoc basis. Person specification: â-A minimum of 12 months experience working within IT Support.â-Knowledge of Windows based operating systems and troubleshooting common problems.â-Understanding of network infrastructure and technology.â-Understanding of computer hardware and peripherals.â-Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.â-Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.â-Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.â-Excellent organisation and time management skills .â-Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver.â-Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantageâ-Prior exposure of BigHand digital dictation and Dragon speech recognition is beneficial.â-Experience of IP telephone systems e.g. Ringcentral IP Office is desirableâ-Experience of working in the legal industry is advantageous Salary, Hours & Benefits: â-Salary is £25,000 to £30,000, dependent on experienceâ-Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Fridayâ-3/2 hybrid working pattern after probationâ-23 days holiday a year, rising to 26 days, plus public/bank holidaysâ-Extra day's holiday for your birthday after 2 years' serviceâ-3 holiday buy backs per year after 1 year of serviceâ-Private medical insurance after 2 years' serviceâ-Enhanced Maternity leave payment if you have over 1 year's tenure, further enhanced at over 4 years' serviceâ-Death in serviceâ-24/7 onsite Gym accessâ-Netball/Football team, 10km Manchester team and moreâ-Active social committee with generous departmental and firm-wide social budgetâ-Active training culture and various groups and events such as Diversity and Inclusionâ-Other benefits including Employee Assistance Programme, free fruit & annual (optional) What to do next: Click the apply button! Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most impo