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EMEA Service Desk Team Lead | London | 6 Month Contract to PermJob Title: Service Desk Team Lead (EMEA)Location: Central London (5 days onsite ideally, 4 days some weeks)Contract Duration: 6 months, with a view to convert to permanentIR35 Status: Inside IR35 | Rate: £175 per dayStart Date: 21/10/24 or ASAPCompany OverviewA global business with a strong presence across EMEA continues to grow, and they are seeking a proactive and collaborative Service Desk Team Lead to lead their EMEA support operations, ensuring effective delivery of IT services to 700-850 users.Role OverviewThe Service Desk Team Lead will manage a regional team to provide first-class IT support, focusing on both business-as-usual (BAU) operations and strategic in-house projects, including office expansions, security, and infrastructure. This is a hands-on leadership role, ensuring efficient ticket management, technical issue resolution, and support delivery across the EMEA region.Key ResponsibilitiesLead the EMEA Service Desk team, fostering a collaborative and supportive work environmentManage the resolution of incidents and service requests, ensuring all tickets are logged, tracked, and resolved efficiently using ZendeskServe as the escalation point for complex technical issues, driving timely resolutions and maintaining high customer satisfactionSupport ongoing in-house projects including office expansion, security, and infrastructure initiativesEnsure seamless IT operations across the region, with a focus on BAU tasks and long-term strategyCollaborate with global teams to align regional initiatives with broader company objectives.Skills and ExperienceProven experience leading a Service Desk or IT support team within EMEAStrong knowledge of Microsoft technologies including Azure, Intune, Teams, Outlook, SharePoint, and experience with managing Windows laptops and mobile devices (MDM)Hands-on experience with incident management platforms (Zendesk preferred)Team-centric leadership approach - focused on supporting and collaborating with team members, not overly demanding in terms of leadership style.Nice to HaveExperience in a regulated industry, though not essentialRegional leadership experience, ideally within a global business context.Additional InformationThis role requires you to be based on site in London 5 days a week (some flexibility for 4 days per week on occasion)You will play a critical part in supporting a global business during its expansion phase.If you are a team-oriented leader with strong technical expertise and a passion for delivering exceptional IT support, we encourage you to apply online without delay. #LI-PB1

Contract Opportunity - Inside IR35 - 6 months We require someone who has good general technical capability and knowledge across the Police force and can get a good grasp of the bespoke apps, and understands performing server builds, upgrades etc. A good general technical knowledge base that can deliver across multiple technical disciplines. Individuals will be required to have skills across multiple areas, the list below gives a view of the sorts of skills required to support delivery of projects * Support Police application upgrades, development,o Niche (Police Records Management System)o STORM (Incident management System)o Control Centre using Avaya AACC7* Airwave config / changes* Window's upgrades* Server Builds, upgrades/ OS upgrades etc* Configure workstations to Police builds.* Package and rollout software via SCCM* IT Health check remediation* Always on VPN* Cloud / Azure* MS Teams* Network IOS upgrades.* Nutanix SAN (Storage Area Network)If you could be interested, please send your CV direct. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Location: Hybrid / Flexible London: £66,038 to £90,802 per annum National: £60,076 to £82,605 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent We're one of LinkedIn's Top Companies 2024 Join our growing team and be part of something amazing! This is your opportunity to guide the strategic direction and ensure the ongoing effectiveness of the end-user computing environment. Take ownership of developing architectural design standards within our wider technology architecture capability and ensure ongoing alignment to industry best practice. You'll be responsible for creating architectural blueprints and high-level designs that enable business objectives. Your role will involve identifying innovative solutions that optimise security, performance, and usability, translating these into executable plans, and providing hands-on support to the Engineering team. This support is crucial for successful implementation and effective ongoing management. As an experienced hands-on architect, you will set and refine the strategic direction of M365 services. This includes overseeing Modern Desktop, Operating Systems, Device Management, Endpoint Security, Application Deployment, and Identity and Access Management (IAM). As a leader, you'll provide technical guidance and mentorship to a team of skilled Engineers and Analysts, fostering a culture of learning and continuous improvement across the organisation. If you have a proven track record in designing and executing transitions to Microsoft 365 services within complex enterprise organisations, then we want to hear from you now! With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. CVs reviewed upon receipt. Act now. Apply today! This is a hybrid role with base locations offered at one of our offices across England. Occasional travel to Clarion offices may be required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.

We are looking for a Senior Analyst to lead the Academy's Analysis Function to provide compelling insights and evidence to support the Academy's policy work. The role As the Academy's Senior Analyst, you'll have excellent analytical and communication skills and a track record of delivering results, which you'll use to deliver a diverse and innovative portfolio of analytical projects, both qualitative and quantitative. Based in the Policy and International Directorate, you'll work most closely with the policy teams - research and innovation policy, engineering policy and education and skills policy. At the Academy, we do policy differently; we explore exciting and engaging ways to share our evidence, insights and advice and create new opportunities to connect policymakers with the best engineering thinking and expertise. From how to achieve net zero, to addressing the engineering skills gap, you'll play a key role in finding creative ways for analytical activities to strengthen the insights, evidence and impact of our policy projects. As you'll be leading the Academy's Analysis Function, we'll look to you to raise the profile of analysis within the organisation. You'll be the internal expert on analysis and will get to apply your skills across all our activities, from measuring the impact of our work, to improving diversity and inclusion in the engineering profession. You'll collaborate with colleagues to scope, design, deliver and commission relevant research. To succeed in this role, you'll have good knowledge in a range of quantitative and qualitative research methodologies and be confident in applying them in different contexts across unfamiliar topics. You'll be a skilled communicator, able to summarise complex information in an accessible, engaging way to a range of audiences. You must be able to link the analytical work with the bigger picture, and you'll need to be great at collaborating. This is an exciting opportunity for you to shape and develop the Academy's analytical activities and we'll provide you with excellent support to help make that happen. Who are we? The Royal Academy of Engineering is harnessing the power of engineering to build a sustainable society and an inclusive economy that works for everyone. In collaboration with our Fellows and partners, we're growing talent and developing skills for the future, driving innovation and building global partnerships, and influencing policy and engaging the public. Together we're working to tackle the greatest challenges of our age. With a diverse workforce and an inclusive and supportive culture, we look to attract candidates from wide and different backgrounds who have a passion for the role engineering plays in society. Our aim is to make the Academy the best place to work for the staff we have and those we seek to attract. Why work for the Royal Academy of Engineering? We're looking for people who are driven to make the world a better place. If you're passionate about what you do and want to work collaboratively with talented colleagues to make change happen now and for future generations, we want you to get in touch. This is the perfect time to join us. We have a dynamic, visionary CEO, a strong leadership team and an ambitious and exciting strategy. The value we bring as experts in our field and change agents is highly recognised and makes the Academy a motivating place to be. Our work today builds on a long, proud history with a focused and ambitious future which we'd love you to be part of. We are looking for talented people who want to make a difference, to join our team - is this you? Benefits The Academy offers a fantastic package of additional benefits including: BUPA cash plan Private medical insurance Access to Employee Assistance Programme Independent Financial Advice Non-contributory pension scheme with 10% employer contribution Life Assurance, 4x annual salary Health and wellbeing programmes Generous holiday allowance Wellbeing days and office wide Christmas leave Significant investment into your personal and professional development Regular social activities Subsidised restaurant Location Our light, spacious head office is based in a fantastic location in central London with views over St James's Park and close to the West End. We operate hybrid, flexible working practices with a baseline for office-based working of a mandatory weekly team day plus further days each week as required for the role and the Academy. How to apply/interview process As part of your application, you will be asked to upload a CV and a supporting statement explaining your interest in this role and how you fit the experience, knowledge, and skills profile. To find out more and to apply, please visit our website. Closing date for applications: 29 October 2024. Interviews will be held in-person at our offices in London or virtually week commencing 4 November 2024. The Academy is committed to making reasonable adjustments to remove barriers that hinder applicants from applying or staff from working effectively and comfortably.

IT Support Engineer (Microsoft Windows O365) London to £60k Do you have experience of providing level 3 support to a global user base? You could be progressing your career at a technology driven Hedge Fund (with billions under management), with continual learning and development opportunities. As an IT Support Engineer you'll be part of a global team tackling diverse support requests from Investment Management professionals, operational teams and software engineers. You'll use a ticketing system to log and respond to requests, collaborating with colleagues to troubleshoot incidents and identify the root cause of the problem. You'll be empowered to use automation for repetitive tasks and processes, pro-actively suggesting improvements in a collaborative environment. You'll be working with a modern Microsoft tech stack encompassing Windows Server, Office 365, Active Directory and Exchange as well as Azure / AWS. There's plenty of opportunity to upskill and get involved with lunch and learn sessions as well as on the job training. Location / WFH: You'll be based in the Central London office on a full-time basis (5 days a week), then reducing to 4 days a week after 3 months. About you: You have experience of supporting users within a global finance environment You have a strong knowledge of the Microsoft tech stack including Windows Server, Office 365, Active Directory and Exchange You have strong scripting skills with PowerShell to automate daily tasks You have a good knowledge Azure or AWS You have excellent communication and collaboration skills You are degree educated in a STEM discipline What's in it for you: As an IT Support Engineer you will earn a competitive salary (£60k) plus benefits including: Pension Private medical insurance including 24 hour GP access Enhanced parental leave policy 25 days annual leave Ongoing training and development and financial support for courses Apply now to find out more about this IT Support Engineer (L3 Microsoft Windows O365) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

Location: Flexible / Hybrid London: £47,700 to £65,587 per annum National: £43,981 to £60,474 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent We're one of LinkedIn's Top Companies 2024 Join Our New Team of Developers! We're building a brand-new Software Engineering function at Clarion Housing and need both front-end and back-end developers to build greenfield software projects. Working in a squad of 5 you'll be building a suite of micro front ends or service APIs and integrations to support our goals of digitising services to our customers. There is no legacy code to inherit, all projects will be brand new. Fluency in C# or JavaScript/Typescript is a must and any knowledge of React and Tailwind CSS is a bonus. Experience of working with cloud technologies is also beneficial, as is a strong SQL knowledge. We also welcome applications from full-stack developers with C# knowledge or people aspiring to learn these technologies. Join our new team and work on exciting projects that make a real difference. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. CVs reviewed upon receipt. Act now. Apply today! This is a hybrid role with a base location offered at one of our offices across England. Occasional travel may be required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in. The opportunity This is a career-defining opportunity to join a hugely exciting, highly profitable, data-driven business as it undertakes its next phase of evolution and growth. The Customer Department's objective is to put the customer in the centre of IAGL's strategy and in the teams day-to-day decisions, elevating the customer as a key focus for the company to achieve its objectives and gain competitor advantage??. The new role of Speech Analytics Analyst is an important addition to the team. In the role, you will be responsible for analysing and delivering key insights related to the interactions between our customers and our Contact Centre agents. The business is interested in gaining deeper understanding of the reasons that motivate the customers to call to the Contact Centre, as well as in becoming more accurate in the prediction of low and high volumes across the day and the year, and in generating information that allows to provide feedback and improve the service of our agents. Using Verint Speech Analytics, we expect you to spearhead the knowledge that is currently available within our Contact Centre. What you'll get up to Lever the information that is generated at IAGL's Contact Centre, by introducing an impactful usage of Verint Speech Analytics. For example, improve the way that the customer needs are identified, while detecting opportunities to make the service and the experience delivered by the agents better Empower Contact Centre Leaders with self-serve capabilities, by developing performance dashboards, and by educating and promoting their usage Meeting regularly with the Contact Centre stakeholders to understand their needs and requests, while delivering Products that ultimately improve their daily routines and the overall performance of our Contact Centre Constantly monitor and update the speech categories to refine and improve performance in response to the evolution of the business Define and develop key metrics to ensure the continuous improvement of our agents Challenge the status-quo by revisiting existing Contact Centre operational indicators and proposing changes to them or introducing new ones that might feel missing Provide relevant behavioral and sentiment customer insights to generate action plans, while influencing changes and improvements to the existing service Build high impact presentations for senior management up to C-Level What we need from you We are aiming high; we accept that it is unlikely that any one person will meet every aspect of the brief. Who you are is considered to be more important than what you have done or where you have worked, however the successful candidate will have meaningful experience in a Contact Centre environment and in the use of a leading Speech Analytics Tool (Verint, Callminder, Nice) Absolutely passionate about data Strong knowledge of a leading Contact Centre Speech Analytics Tool, such as Verint, Call Miner or Nice, with a proven track record of having generated positive impact through the usage of such tools Relevant experience building dashboards, using the likes of PowerBI and Tableau Openness and eagerness to collaborate with different people, while being able to build trust and strong human relationships Highly empathetic and a great listener, as this role is all about understanding the needs of colleagues and in delivering great and impactful tools to make their jobs better and easier Comfortable when dealing with uncertainty, as the Team is expected to deliver novel perspectives and push knowledge forward Excellent interpersonal skills, a curious mind set, and love for problem solving A proactive approach to the work, planning ahead and identifying opportunities for improvement Comfortable with travelling in a periodic basis (e.g. once per month) to the Contact Centre in Birchwood to engage with colleagues and get an in-site perspective of their needs We might not be right for you if: You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You prefer to operate in a fully established function with a set remit. This is a broad role where you have your hands on multiple levers and offers you the ability to shape it as you feel best, so it does mean you'll encounter some ambiguity as you build our creative capability What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: ?? One non-contractual Annual Bookable Travel Concession for you, your partner and dependants and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in.? The opportunity "The GLP Programme Team is responsible for designing, building, releasing and maintaining a set of B2B microservice API products that allow partners to integrate with and use the capabilities of the IAGL frequent flyer programmes (BA Executive Club, Iberia Plus, AerLingus AerClub & Vueling Club)." The Loyalty Platform provides a range of partner facing, headless products presented through our APIs & data events, which have high demand, resilience and availability. In addition, our platform will create delightful, frictionless consumer facing experiences to enable members to enrol into the program in a seamless way, login, with identity verification and security features built in and be able to manage their Avios account and enjoy their rewarding benefits. What you'll get up to As a Senior Back-End Engineer, you'll hold a pivotal position within the product team, contributing to the design and implementation of new features in the application's back-end. Leveraging your technical prowess and hands-on experience, you'll craft scalable, top-notch software solutions. Collaboration is key, as you'll effectively engage with product owners, architects, technical leads, and fellow developers to ensure alignment and deliver the best possible outcomes. You'll bring hands-on expertise in crafting solutions within your chosen tech stack (e.g., Node.js and Express, Java and Spring Boot, etc.), along with a deep understanding of APIs, system architecture, and industry protocols like OAuth 2.0. You'll have experience developing solutions in your chosen tech stack (e.g., Node.js and Express, Java and Spring Boot, etc.), alongside a solid understanding of APIs, architecture, and industry standards such as OAuth 2.0. Your expertise lies in the Back-End applications, where you'll skilfully guide the user journey throughout the entire stack. Ideally, you'll also bring familiarity with infrastructure as code (e.g., Terraform) and thrive in a DevOps culture. You have extensive experience working in agile teams and are driven by delivering customer value. Ideally, you would also have a proven track record of delivering innovation. What we need from you Crafting software, writing tests, and debugging. Building and maintaining microservice-based applications (Java preferred). Familiarity with databases like PostgreSQL or Redis. Proficient in Linux for production environments. Experience with frameworks like Spring Boot and ORMs like Hibernate. Knowledgeable about cloud platforms like AWS, Azure, and Google Cloud (AWS preferred). Understanding config management and infrastructure as code tools like Terraform and CloudFormation (Terraform preferred). Expertise in container technologies like Docker and ECS. Familiar with CI/CD and DevOps practices. Guide and mentor team members in modern data tooling, serving as a beacon of inspiration and support. Proficient in collaboration tools like JIRA, Confluence, Mural, and Slack. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in.? The Opportunity We're looking for a Senior Software Engineer to lead the development of our ‘Shopping' product across our web channels, including avios.com and partner platforms. ‘Shopping' encompasses our online affiliate portal and in-store card-linking features. You'll take full ownership of the entire product stack, from front-end to back-end, ensuring smooth, reliable delivery and operation. What you'll get up to As a Senior Software Engineer, you'll play a key role in delivering the product roadmap, driving value for our customers, business, and partners. You'll bring your technical expertise to solve complex challenges, while mentoring other engineers and providing strategic direction. Your focus will be on creating pragmatic solutions that are scalable and efficient, collaborating closely with both technical and non-technical stakeholders. What we need from you Strong expertise in JavaScript/TypeScript, Node.js, and React, with experience in microservices, API design, and REST principles. Familiarity with cloud services (AWS), container technologies (Docker), and Infrastructure as Code (Terraform). Knowledge of version control (Git/Bitbucket), Agile methodologies, and Next.js. Comfortable working with API gateways, DevOps, CI/CD pipelines, and cloud deployments. Strong communication skills and the ability to collaborate effectively with diverse teams. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum. Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution) 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in. The Opportunity We're looking for a Junior Software Engineer to join our team and help deliver our ‘Shopping' product across our web channels, including avios.com and partner platforms. The Shopping product spans both an online affiliate shopping portal and an in-store card-linking proposition, giving you the chance to gain full-stack exposure, working on both front-end and back-end development. As a Junior Engineer, you'll play an important role in executing the product roadmap while learning and developing your skills in a supportive environment. You'll work on clearly defined tasks, write well-tested code, and create clear documentation, all with the support and guidance of your experienced colleagues. Embracing a DevOps culture, you'll contribute to regular feature releases and will occasionally assist in Production support when necessary to ensure smooth operation. What you'll get up to In this role, you'll collaborate with senior engineers to deliver both functional and technical solutions aligned with the product roadmap. You'll be responsible for writing high-quality, well-tested code, adhering to best practices in software engineering. Additionally, you'll help maintain and release new features into Production, ensuring the ongoing reliability of the product. You'll also take part in product and technical backlog development, helping to ensure that the solutions delivered provide value to both customers and the business. Occasionally, you may be called upon to provide on-call support to help restore services during major incidents, gaining valuable hands-on experience in troubleshooting and problem-solving. What we need from you Proficiency in JavaScript/TypeScript, Node.js, React, and experience with Next.js. Familiarity with microservices, API design, REST principles, version control (Git/Bitbucket), and container technologies like Docker. Experience working in Unix environments and cloud services (AWS). Understanding of DevOps, CI/CD pipelines, and Infrastructure as Code tools (e.g., Terraform). Strong communication skills to collaborate with both technical and non-technical teams, along with a passion for problem-solving and continuous learning. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

The Director of Technical Assurance & Service Improvement is responsible for ensuring that we continuously improve, refine, automate and innovate our services across the entire IT&N estate. Working with the Directors, and nominated representatives, of each tower (Service Desk & Service Management, End User Services, Hosting and Cloud, Networks, Operations and Professional Services), work to ensure that we are achieving our SLA standards and compliance across all of our technologies and services. A rewarding opportunity to play a key role as part of the IT & Networks Senior Management Team working as the Technical Assurance & Service Improvement Director reporting directly into the Managing Director - IT & Networks. - The Director of Technical Assurance & Service Improvement is responsible for ensuring that we continuously improve, refine, automate and innovate our services across the entire IT&N estate. Working with the Directors, and nominated representatives, of each tower (Service Desk & Service Management, End User Services, Hosting and Cloud, Networks, Operations and Professional Services), work to ensure that we are achieving our SLA standards and compliance across all of our technologies and services. - The Director of Technical Assurance & Service Improvement is responsible for the compliance of Capita's IT&N infrastructure with agreed SLAs, audit compliance (working with CISO), process engineering & enhancement and assurance across the platforms. Role and Responsibilities -Responsible for the delivery of technical governance for services provided to all Capita clients, provided by IT & Networks, with a focus on exceeding customer expectations. -Use data, statistics and reporting to identify key challenges and drive continuous improvement within Operations and IT&N -Ensure the day to day running of the Operations business area is effective, aligns to the business strategy, and meets customer requirements -Responsible for sharing future roadmaps and changes to the infrastructure with our clients via Service Excellence and Strategy Teams. -Provide strong technical advocacy and direction with a strong collaborative approach promoting best practices across the new Capita TSS organisation to ensure successful delivery. -Drives assurance activities to guarantee inventory accuracy across the IT & networks estate -Identifies and contributes towards process & procedural evolution and enhancement -Oversees IT & networks and ensures the relevant head of departments are keeping their risk entry's up to date -Working across the Pillar to establish an IT&N Continuous Improvement Framework to: -Promote a culture of openness and collaboration driving Continuous Improvement, (e.g., employee engagement forum) -Measure Cost of Quality, implement controls and improvements to reduce cost of poor quality, -Deliver quality excellence by assessing performance against benchmarking, -Ensure productivity is measurable and accuracy is auditable, team improvement plans are in place to drive value addressing shrinkage and cost to serve (link to objectives, performance reviews as well as L&D), -Identify, assess and develop process reengineering opportunities along with maturity metrics which improves efficiency and reduces variability, -Maximise benefit from Global delivery capabilities and automation What's in it for you? -23 days' holiday (rising to 27) with the opportunity to buy extra leave -Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more -Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology -The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice -Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and cus

Location: Full time on site in either London or Birmingham Duration: 6 months rollingClearance level: DV level and no opportunity for sponsorship on this occasion.IR35 Status: Inside IR35 They require someone to serve as an SME of Databases and provide assistance to production lifecycle teams: development, infrastructure, testing and production. This may require occasional travel to sites nationwide and working out of hours and be on-call.Key Qualifications* Monitor, maintain and tune databases to optimise availability of server as well as troubleshooting performance.* Create suitable Database alerts and proactively monitor, respond, action to alerts* Troubleshot performance and connection issues.* Build environments based on standards and best practices that would align to operational and business requirements.* Monitor database maintenance scripts for backups, index rebuild/defragment, and database statistics.* Produce, maintain, and ensure backup and recovery procedures are functioning correctly. Essential Experience Required:* Experienced in database technologies and a good understanding of SQL development and scripting tools.* Experienced in database administration, including back-ups, maintenance, performance monitoring and troubleshooting* Experienced in implementing high availability setups such as Always on HA, Mirroring, log shipping and Microsoft Clustering.* Hold excellent knowledge of the Microsoft SQL Server Stack - SSMS, SSAS, SSIS & SSRS.* Able to work to tight deadlines and changing priorities.* Strong knowledge of Microsoft SQL Server internals and core database functionality (indexes, schemas, triggers, etc.)* Have a good understanding of database architecture and database design.Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

This is an exciting opportunity for a Technical Project Manager who has a background in IC Analogue and/or Mixed-Signal Design to join an exciting start-up in the memory space. This position is a unique opportunity in that, you will be able to remain hands-on and involved at the design stage and become an influential and crucial part in managing the complete end-to-end project. This will include, the complete project plan, budget, and KPI's As the Technical Project Manager, you will report directly to the CTO and manage cross-functional teams, working on the development of cutting-edge memory technology. To be successful in this Technical Project Manager position you will need to have the following experience • Extensive experience managing projects within analogue IC or Mixed Signal design • Ideally will have past experience or an understanding of memory technology • able to work onsite in London weekly If you are interested in discussing this position further, please contact Emily Click here to contact this recruiter Resources

Job Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with Salesforce SFDC Lightning would be useful. Have good experience in release management/ITIL process. You must have the ability to support customers and handle complex support queries. The Client is based in the UK and this role can be remote. The rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

Job Description Salesforce CRM SFDC Senior Consultant Our Client is looking to recruit a Salesforce CRM SFDC development and support Senior Consultant with at least 5 to 8 years experience of SFDC projects. You must have Salesforce SFDC Certification with PD1 or similar). Should have good design and debug skills. Must be able to design, code, unit test, performance test, debug, implement and support SXX XX XX XX XX applications and integrations. Able to analyze and fix support tickets. Follow best practices and perform configuration/code reviews. The Client is based in the UK and this role can be remote. The rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

Data Architect6 months+RemoteInside IR35SC Clearance RequiredThe OpportunityOpportunity to work on an exciting Project with cutting edge technology, working fully remotely with longevity. Initial 6month contract with good chance of further extensions. Experience? Cloud Computing Platforms AWS (Proficiency in services like S3, EC2, Lamda, Redshift, RDS, EMR Cluster and IAM)? Programming Languages (PySpark, Python)? Big Data Processing Frameworks (Spark)? Data Modelling? Database Management and Advanced skill of SQL? ETL Process tools such as Apache, AWS Glue? BIG Data Technologies Familiar with Hadoop, Spark, Hive, SQS and DTO for processing large datasets? Data Pipeline and Workflow Management? Knowledge of Data Security best practice including encryption, access control? Infrastructure as Code (e.g., Terraform, CloudFormation)? DevOps and CI/CD Understanding of CI/CD pipelines, containerization (Docker)? Proficiency in using version control system like Git? Able to work within an agile environment? Able to communicate complex technical processes? Experience with monitoring and logging tools like AWS Cloud watch, Prometheus, Grafana.? Ability to optimize data pipelines and storage solutions for performance and cost efficiency.Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.