Find your next tech and IT Job or contract Microsoft Office in Exeter

We're looking for an exceptional IT Service Manager to help us make a difference to our planet. As our IT Service Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week, based in Exeter HQ. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise Joining our IT Service Management Team, you will enable our service delivery and improvements whilst driving adherence to our processes. You will be responsible for managing and co-ordinating tasks and actioning tickets working them through to completion. You will be involved with wider IT Service Management activities and will work with service delivery managers, account managers and our IT support teams to ensure delivery of a world class customer service. Your key duties To manage tasking of customer requests for Services including. Driving adherence to data quality for incoming requests Into the ITSM team, such as CSDs & Service requests to ensure that they include all required information and rejecting those that don't meet the data quality requirements. Updating data repositories to ensure accurate customer and service records are captured in ServiceNow. Where appropriate, facilitate further tasks, requests and changes to enable fulfilment of these requests. Liaise with colleagues across the organisation to update them on the progress of the services. Working across IT Service Management to identify and improve the processes, procedures and user experience through automation, simplification, and documentation. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our IT Service Manager, your total reward package will be up to £47,606 annually, which includes: £33,794 base pay An outstanding Civil Service pension, with an average employer contribution of 28.97% Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Knowledge of IT Service Management (ITSM) Processes: Understanding of ITSM principles, including service operations, change requests, tasks, and incident management, with a particular focus on improving process adherence and user experience. (We're experts by nature) Data Quality and Management: Ability to ensure the quality and accuracy of data in ITSM repositories, including validating customer and service records and addressing discrepancies effectively. Collaboration and Communication Skills: Strong interpersonal and communication skills, with experience in liaising across teams such as Service Desk, Service Delivery, Account Management, and technical support to ensure smooth service delivery. (We're better together) Problem-Solving and Analytical Skills: Ability to analyse data, triage tickets, and manage customer service requests effectively, ensuring timely resolution and adherence to required standards. (We keep evolving) Organisational and Coordination Skills: Experience in managing and coordinating tasks, orders, and service operations activities to ensure timely and accurate delivery of IT services. Understanding of the types of Services and products offered to customers by the Met Office and the channels these are issued through. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 08/01/2025 at 23:59 with first stage interviews commencing from 20/01/2025. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

We're looking for an exceptional Lead Applications Operations Engineer to help us make a difference to our planet. As our Lead Applications Operations Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise This is an exciting opportunity to step into a newly created post and make it your own. We are looking for someone with leadership and management skills that can empower a team to support SaaS products and services for our Directorate Stakeholders. You will form good working relationships with internal Stakeholders and Vendors of these services and put in a place a full lifecycle care package, including support, advice, continuous improvement, integration, adoption and governance. Your key duties Manage a Team of Application/EUC Engineers and Analysts to support our Business facing applications and provide a specialist SME advisory service for our suite of Microsoft & Power Platform Apps. To develop the team to optimise their performance and deliver great customer service. Manage and handle the investigation and resolution of incidents, issues and advisory requests that occur and be proactive in achieving excellent user outcomes. Initiate and monitor actions to investigate patterns and trends to resolve problems, consult specialists where required, determine the appropriate remedy, and assist with its implementation where applicable. Manage relationships with Vendors, Business Owners and IT colleagues to assure the ROI and effectiveness of the SaaS products supported. Assist with the negotiation of licensing requirements. Adhere to Service Management principles. Manage your SaaS lifecycles by building a collaborative evaluation process to identify performance information, adoption and plan for updates and renewals. Demonstrate knowledge of the lifecycle/capability elements of ITIL. Foster a culture of effective communication approaches and collaboration with your stakeholders and colleagues across Technology and be adept at interacting at all levels. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our Lead Applications Operations Engineer, your total reward package will be up to £63,719 annually, which includes: £41,725 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Experience of managing a multi-skilled and agile team, demonstrating how it is developed and well maintained. (We're better together) Demonstrable experience and breadth of understanding of supporting and advising on SaaS Business Applications in Technology. Demonstrate accomplished troubleshooting and problem fixing skills. (We're experts by nature) Show experience and capability in managing relationships with Vendors and Met Office Stakeholders. Providing evidence of real world situations resolving live issues. (We keep evolving) Excellent communication and documentation skills, showing planning, evaluation, and governance of best practices for SaaS usage and adoption. Demonstrate knowledge of the lifecycle/capability elements of ITIL and how to apply this to the services supported by your team. Specifically in the areas of continuous improvement for SaaS products. Desirable Criteria: We encourage you to apply if you believe you meet our essential criteria, but we're also keen to discover if you have: Experience working with SaaS products ie: HR Systems, Dynamics 365 CRM & F&O, Microsoft suite of applications. Experience of Microsoft Power Platform suite How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 05/01/2025 at 23:59 with first stage interviews commencing from 20/01/2025. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

We're looking for an exceptional Senior Delivery Manager to help us make a difference to our planet. As our Senior Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 30 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise This opportunity is in an area of Technology called Data Provisioning. As a Senior Delivery Manager, you will be responsible for enabling teams within Data Provisioning to make Met Office data available through secure online services. Your key duties Coach, facilitate and mentor both team members and others to apply the most appropriate agile and lean tools and techniques. Build and maintain software delivery teams, ensuring they are motivated, collaborating and working well. Identify obstacles and help the team to overcome them. Focus the team on what is most important to the delivery of products and services. Encourage and facilitate continuous improvement of the delivery team. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists. As our Senior Delivery Manager, your total reward package will be up to £77,318 annually, which includes: £52,799 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £3,800 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Agile and Lean practices: - You can coach and lead teams in Agile and Lean practices. - Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team. - Create or tailor new ways of working and consistently innovate. Maintaining delivery momentum: - Optimise the delivery flow of teams. - Actively address the most complicated risks, issues and dependencies including where ownership exists outside of the team. - Identify and implement innovative ways to unblock issues. Planning: - You can lead a continual planning process in a very complex environment. - Plan beyond product delivery. - Identify dependencies in plans across services and co-ordinate delivery. - Coach other teams as the central point of expertise. Team dynamics and collaboration - Identify problems or issues in the team dynamic and rectify them. - Identify issues through Agile 'health checks' with the team, and help stimulate the right responses. - Engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick. - Accelerate the team development cycle. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 07/01/2024 at 23:59 with first stage interviews commencing from 20/01/2025. You will hear from us once the closing date has passed. How we can help If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

We have an urgent requirement for a Project Officer to start ASAP on an initial contract until the end of March. This will be hybrid working with wither 2 days a week onsite in Exeter or the flexibility to travel to site to support meetings and workshops. The Project Officer will play a crucial role within the Transformation Team, facilitating seamless operations related to meetings and workshops. This position is responsible for supporting pre-work, facilitating sessions, and following up on outcomes, while acting as a key point of contact for various programme-related matters.Essential Skills and experience includes:* Significant administrative or relevant experience including initiating and maintaining office systems.* Experience in dealing with sensitive and confidential information.* Knowledge or experience of minute taking or note taking skills.* Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.* Project management qualification or equivalent experience* Knowledge of NHS issues. (desirable)* Understanding of Data Protection Act (desirable)LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

We're looking for an exceptional DevOps Engineer - IAMS to help us make a difference to our planet. As our DevOps Engineer - IAMS, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise As a DevOps Engineer, you'll architect innovative solutions to complex identity challenges and you will be part of a team, to build and maintain an authentication service to help a global user-base access critical weather data and services. Join us in Agile ceremonies like sprint planning and retrospectives, where you will help shape our team's future. Your key duties Work independently and as a team writing testable and maintainable Python and JavaScript code. Contribute to and maintain CI/CD Pipelines in Azure and AWS. Proactively monitor and resolve support incidents (as part of a support rota). Ensure documentation is current and accurate. Collaborate with cross-functional teams to implement authentication and authorization. We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our DevOps Engineer - IAMS, your total reward package will be up to £49,806 annually, which includes: £33,794 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Proven problem-solving abilities in complex technical environments. (We keep evolving) Demonstrable experience developing authentication solutions with Azure AD B2C. (We live and breathe it) Adept at writing testable and maintainable Python and JavaScript code. (We're experts by nature) Strong communication skills with evidence of an organised and structured approach to your work and ability to work within a team environment. (We're better together) Experience working with CI/CD pipelines and DevOps toolchains to automate application build, testing and deployment. (We're experts by nature) How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 15/12/2024 at 23:59 with first stage interviews commencing from 13/01/2025. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

We're looking for an exceptional Scientific Software Engineer in Radar R&D to help us make a difference to our planet. As our software engineer the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 33 hours per week and we will also try our best to consider those intending to work a job share. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise As a world-leading authority in weather and climate services, observations are fundamental to almost everything we do at the Met Office. Our network of weather radars measure the atmosphere, feeding data into high performance numerical models and are used by our forecasting teams to precisely predict the weather. To collect these underpinning observations, we utilise innovative technology that improves the quality and accuracy of our radar systems and helps us to deliver the most accurate forecasts to our customers. Technology and science go hand-in-hand to drive our success and that's where you come in. Working with our upgraded Dual Polarisation radars, you'll join our Radar Research and Development Team to develop techniques and processes to enhance the data collected through our observing network. The Radar R&D team are responsible for end-to-end upgrades of the UK Weather Radar capability. Your technical skills, combined with your scientific understanding, can help us develop the cutting-edge systems that will deliver reliable and timely weather information to our customers, which include the Flood Forecasting Centre, regional water companies across the UK and the Environment Agency. Your key duties Help to design and develop operational data services exploiting cloud computing technologies to efficiently produce radar products. Support Met Office scientists and engineers to develop high-quality code and implementations of their research, lead activities to develop their capabilities. Collaborate with a motivated team to deliver projects that solve real world challenges. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our Foundation Scientific Software Engineer your total reward package will be up to £46,974 annually, which includes: £33,794 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Experience and knowledge in a mathematical, physical or computational science or related discipline, equivalent to several years working post-graduate. Provide proactive scientific and technical insight into the solving of scientific software engineering tasks or problems Experience in designing, writing and understanding Python code, in a cloud-based, Linux environment. Apply good Quality Assurance processes, best practice, standards and/or regulations to all aspects of your work to achieve the agreed standard Communicate accurately and concisely with colleagues and/or wider stakeholders to develop trust and credibility, tailoring your method of sharing to a range of audiences Develop your skills proactively, and provide support to others to develop their skills leading to beneficial impacts How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date: 08/12/2024 at 23:59. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us. As a world-leading authority in weather and climate services, observations are fundamental to almost everything we do at the Met Office. Our network of weather radars measure the atmosphere, feeding data into high performance numerical models and are used by our forecasting teams to precisely predict the weather. To collect these underpinning observations, we utilise innovative technology that improves the quality and accuracy of our radar systems and helps us to deliver the most accurate forecasts to our customers. Technology and science go hand-in-hand to drive our success and that's where you come in. Working with our upgraded Dual Polarisation radars, you'll join our Radar Research and Development Team to develop techniques and processes to enhance the data collected through our observing network. The Radar R&D team are responsible for end-to-end upgrades of the UK Weather Radar capability. Your technical skills, combined with your scientific understanding, can help us develop the cutting-edge systems that will deliver reliable and timely weather information to our customers, which include the Flood Forecasting Centre, regional water companies across the UK and the Environment Agency.

We are looking to recruit two Service Desk Analysts to provide world-class customer support to help us make a difference to our planet. As our Service Desk Analyst, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. We are looking to appoint two positions - one for a permanent post working a 24/7 shift pattern and one as a day worker in a 12-month temporary appointment which has the potential to develop into a permanent position. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise Joining our Met Office Service Desk, you will assist in delivering a world class customer service using our IT Service Management tool ServiceNow to manage customer interactions via phone and email. Working in this continuous changing environment, with global customers (both commercial and members of the public) you'll tackle a range of questions, which requires you to actively listen, and have a genuine level of empathy in times of distress or frustration. As our Service Desk Analyst - Customer Support Advisor, you will handle questions about weather forecasts and climate, as well as helping to manage and resolve operational IT by working closely with our IT Operations and Service Management Teams. Working patterns: we currently have vacancies for day workers and 24/7 shift workers Shift-working details: The 24/7 post has a roster pattern which is issued 8 weeks in advance and is typically made up of four 12 hours shifts: Day (7am - 7pm), Day, Night (7pm - 7am) then Night. These four shifts are followed by four days off. This 8-day pattern means your working days are different each week. We aim to give 24/7 shift workers some shorter weekday shifts to attend training, team meetings and pursue personal development opportunities throughout the year. Day working shift details: The day working post has a roster pattern which is issued 8 weeks in advance and is typically made up on Monday - Friday 8:40am - 5:00pm, with infrequent weekend work (average 1 weekend day per month, a day off in the week to balance hours) Your key duties To handle questions about weather forecasts and climate Helping to manage and resolve operational IT by working closely with our IT Operations and Service Management Teams. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our Service Desk Analyst - Customer Support Advisor, your total reward package will be up to £32,260 annually, which includes: £22,852 base pay £4,200 as an Unsocial Hours Shift Allowance until end March 2025, if applicable to the working pattern at your location. This allowance is currently under review and there maybe changes from April 2025. Unsocial hours bank holiday allowance when applicable. An outstanding Civil Service pension, with an average employer contribution of 27% Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Ability to communicate effectively and empathetically with a diverse range of internal and external customers. (Lead Criteria) A general knowledge and interest across all aspects of IT, with a willingness to evolve these skills to improve the customer's experience. An enthusiasm for problem solving and an interest in developing these skills further, along with an eagerness to take ownership of customer issues. Ability to work under own initiative and prioritise workload. Team player with a 'better together' ethos, able to actively listen to colleagues, respect and contribute to ideas and aim to continuously improve the way we work together. The panel may perform a preliminary sift of the lead criteria as indicated above. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 06/01/2025 at 23:59 with first stage virtual assessments during week commencing 20/01/2025, and successful candidates being invited for a face-to-face interview during week commencing 27/01/2025. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.