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Lead Service Designer Pay up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understand user needs and help others to do understand them too, so that collectively we can design Universal Credit and other services to support those needs. Align and lead the communication with Lead Product Managers and policy colleagues to define the user journey and articulate the vision for products and services. Engage and manage stakeholder needs across different areas with a focus on heading discussions at senior departmental level. Demonstrate strong working knowledge of service design in practice as a recognised industry expert and help others to understand its value for both service users and in helping the Department to meet its business objectives. Lead design direction based on evidence. Drive the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints. Analyse research findings, data, insight gathering, critical thinking and concept generation. Understand as-is service design and identify improvement opportunities. Analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes. Drive the communication of insights and stories around the strategy and concepts being designed to senior stakeholders and management. Use prototyping methods to communicate and share ideas and concepts with real users to encourage collaboration and iterative processes. Lead the adoption of best practice and build a strong open and collaborative culture within the Department and feed into the design community. Analyse and identify cost saving opportunities whilst implementing best practice service design. Define the service design approach and key items on the design agenda, working to implement best practice. Actively provide support and mentor team members whilst developing appropriate training to support designers. Lead the capability and promote service design in and beyond the Department. Support recruitment for the DWP Digital Product design community. You and your role As a Lead Service Designer, you will be the forefront of emerging policy and business strategy for our Universal Credit (UC) service, leading and supporting a team of service designers to create user-centric systems and services, guided by evidence. You will be shaping our design strategy, transforming insights in design concepts, leveraging protoyping methods to share ideas and drive collaboration. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, London and Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,957. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £24,363 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Lead Service Designer Pay up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understand user needs and help others to do understand them too, so that collectively we can design Universal Credit and other services to support those needs. Align and lead the communication with Lead Product Managers and policy colleagues to define the user journey and articulate the vision for products and services. Engage and manage stakeholder needs across different areas with a focus on heading discussions at senior departmental level. Demonstrate strong working knowledge of service design in practice as a recognised industry expert and help others to understand its value for both service users and in helping the Department to meet its business objectives. Lead design direction based on evidence. Drive the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints. Analyse research findings, data, insight gathering, critical thinking and concept generation. Understand as-is service design and identify improvement opportunities. Analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes. Drive the communication of insights and stories around the strategy and concepts being designed to senior stakeholders and management. Use prototyping methods to communicate and share ideas and concepts with real users to encourage collaboration and iterative processes. Lead the adoption of best practice and build a strong open and collaborative culture within the Department and feed into the design community. Analyse and identify cost saving opportunities whilst implementing best practice service design. Define the service design approach and key items on the design agenda, working to implement best practice. Actively provide support and mentor team members whilst developing appropriate training to support designers. Lead the capability and promote service design in and beyond the Department. Support recruitment for the DWP Digital Product design community. You and your role As a Lead Service Designer, you will be the forefront of emerging policy and business strategy for our Universal Credit (UC) service, leading and supporting a team of service designers to create user-centric systems and services, guided by evidence. You will be shaping our design strategy, transforming insights in design concepts, leveraging protoyping methods to share ideas and drive collaboration. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, London and Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,957. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £24,363 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Lead Service Designer Pay up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understand user needs and help others to do understand them too, so that collectively we can design Universal Credit and other services to support those needs. Align and lead the communication with Lead Product Managers and policy colleagues to define the user journey and articulate the vision for products and services. Engage and manage stakeholder needs across different areas with a focus on heading discussions at senior departmental level. Demonstrate strong working knowledge of service design in practice as a recognised industry expert and help others to understand its value for both service users and in helping the Department to meet its business objectives. Lead design direction based on evidence. Drive the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints. Analyse research findings, data, insight gathering, critical thinking and concept generation. Understand as-is service design and identify improvement opportunities. Analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes. Drive the communication of insights and stories around the strategy and concepts being designed to senior stakeholders and management. Use prototyping methods to communicate and share ideas and concepts with real users to encourage collaboration and iterative processes. Lead the adoption of best practice and build a strong open and collaborative culture within the Department and feed into the design community. Analyse and identify cost saving opportunities whilst implementing best practice service design. Define the service design approach and key items on the design agenda, working to implement best practice. Actively provide support and mentor team members whilst developing appropriate training to support designers. Lead the capability and promote service design in and beyond the Department. Support recruitment for the DWP Digital Product design community. You and your role As a Lead Service Designer, you will be the forefront of emerging policy and business strategy for our Universal Credit (UC) service, leading and supporting a team of service designers to create user-centric systems and services, guided by evidence. You will be shaping our design strategy, transforming insights in design concepts, leveraging protoyping methods to share ideas and drive collaboration. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, London and Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,957. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £24,363 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Job title: Service Design and Transitions Manager Location: Frimley / Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £ 50,000 - £ 60,000 What you'll be doing: Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements Delivering Service Design for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition Being accountable for the transition activities on behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers Running operational readiness reviews prior to project go-live, ensuring a smooth transition to live service Your skills and experiences: Essential: Knowledge of IT Service Management, Service Design and Service Transition Management ITIL / Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without Understanding of Service Design principles and artefacts Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships Ability to produce high quality documentation using Microsoft Office and Visio Desirable: ITIL / Six Sigma qualifications Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Service Operations team: You will be joining a professional and dynamic team, which is going through a period of sustained growth with an Enterprise international agenda. The team operate within an existing framework using standard repeatable processes/templates. Autonomy and flexibility is encouraged to foster creativity and innovation. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 11th December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Service Design Consultant Position Description Discover where complex meets meaningful as a Service Design Consultant in our Advisory Services team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. We are happy to discuss remote or hybrid working. Your future duties and responsibilities As part of the successful and expanding Business Consulting and Service Advisory Practice within GTO UK, our Service Design Consultants work alongside a wide variety of clients to deliver tailored service management solutions throughout the entire service management lifecycle. We are now seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. As a Service Design Consultant, you'll work with a wide range of clients - often on-site - supporting them with solutions across the service management lifecycle. This will include developing strategies, delivering process overviews, and designing and assuring new solutions and improvement initiatives. You will play a pivotal role in shaping service management strategies that influence business outcomes and operational excellence for our clients. Using real-world examples from our broad client base, you'll also be adaptable to rapid changes, leveraging the constant introduction of new frameworks and technology trends. You'll mentor junior consultants, fostering their professional growth, and continue your own development in line with emerging industry needs. Key Activities: • Lead the development of service management strategies, focusing on the design, implementation, and continuous improvement of service solutions that align with client business goals. • Create, design and build SDPs, HLDs and LLDs for service solutions that will meet the Client's requirements and ensure a clear roadmap for delivery • Design and assure new service solutions, leveraging your expertise in ITIL and service management best practices to deliver high-quality outcomes. • Collaborate with clients to define service management requirements, ensuring new services or solutions integrate seamlessly into their operational environments. • Provide expertise in service architecture, overseeing the design of target operating models and ensuring alignment with both technical and business objectives • Assess and review existing service management processes, identifying areas for improvement and recommending strategies to enhance efficiency and performance. • Support clients with process design and workflow simulation to optimise their service operations, ensuring scalability and flexibility. • Act as the authority for service designs, reviewing and assuring the quality of proposed solutions and providing constructive feedback to ensure successful implementation. • Drive continuous service improvements by analysing data and recommending actionable changes to optimise service delivery. • Mentor and coach junior consultants, sharing your expertise in service architecture and promoting best practices across the team. • Contribute to business development activities, helping identify opportunities for Service Management Advisory Services and crafting solutions tailored to client needs. Required qualifications to be successful in this role Required qualifications and Experience • A strong understanding of all aspects of service management, with the ability to identify and capitalise on opportunities to sell Service Management Advisory services. • Demonstrable experience in service strategy and service design practices, incorporating people, processes, technology, and commercial aspects to enable smooth transitions of new solutions into operational services. • Qualified at ITIL Foundation level. • Experience in IT project management, process implementation, and improvement, with a demonstrated ability to provide strong stakeholder management and guidance. • Ability to review and assure the quality-of-service designs, providing constructive feedback where appropriate. • Familiarity with organisational change management and successful change enablement methods. • Strong stakeholder management, communication, and leadership skills, with experience mentoring or coaching teams. • Ideally, experience with additional IT service delivery areas and project management, including familiarity with service management tools such as ServiceNow, BMC Remedy, or other ITSM platforms. • Strong commercial understanding in relation to IT services, SLAs, contractual obligations, contract delivery and managing dependencies across multiple parties. Desirable qualifications and experience: • TOGAF certification or equivalent experience. • Experience working in a Service Integration and Management (SIAM) environment, managing multiple suppliers across different service areas. • Knowledge of service management tooling and the ability to ensure alignment with service transition requirements. • Familiarity with public sector projects and government standards for service management. • Experience in managing transitions related to cloud-hosted services or modern digital platforms. • ITIL Expert certification or progress towards achieving this qualification. • Familiarity with organisational change management principles and methods for enabling successful change. • Relevant Academic and Professional Qualifications. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Security Service Design Consultant Position Description Discover where complex meets meaningful as a Security Service Design Consultant in our Advisory Services team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. We are happy to discuss remote or hybrid working. Your future duties and responsibilities As part of the successful and expanding Business Consulting and Service Advisory Practice within GTO UK, our Service Management Consultants work alongside a wide variety of clients to deliver tailored service management solutions throughout the entire service management lifecycle. We are now seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. As a Security Service Architect, you'll work with a wide range of clients - often on-site - supporting them with solutions across the service management lifecycle. This will include developing strategies, delivering process overviews, and designing and assuring new solutions and improvement initiatives. You will play a pivotal role in shaping service management strategies that influence business outcomes and operational excellence for our clients. Using real-world examples from our broad client base, you'll also be adaptable to rapid changes, leveraging the constant introduction of new frameworks and technology trends. You'll mentor junior consultants, fostering their professional growth, and continue your own development in line with emerging industry needs. Key Activities: • Lead the development of service management strategies, focusing on the design, implementation, and continuous improvement of service solutions that align with client business goals. • Create, design and build SDPs, HLDs and LLDs for service solutions that will meet the Client's requirements and ensure a clear roadmap for delivery • Design and assure new service solutions, leveraging your expertise in ITIL and service management best practices to deliver high-quality outcomes. • Collaborate with clients to define service management requirements, ensuring new services or solutions integrate seamlessly into their operational environments. • Provide expertise in service architecture, overseeing the design of target operating models and ensuring alignment with both technical and business objectives • Assess and review existing service management processes, identifying areas for improvement and recommending strategies to enhance efficiency and performance. • Support clients with process design and workflow simulation to optimise their service operations, ensuring scalability and flexibility. • Act as the authority for service designs, reviewing and assuring the quality of proposed solutions and providing constructive feedback to ensure successful implementation. • Drive continuous service improvements by analysing data and recommending actionable changes to optimise service delivery. • Mentor and coach junior consultants, sharing your expertise in service architecture and promoting best practices across the team. • Contribute to business development activities, helping identify opportunities for Service Management Advisory Services and crafting solutions tailored to client needs. Required qualifications to be successful in this role • A strong understanding of all aspects of service management, with the ability to identify and capitalise on opportunities to sell Service Management Advisory services. • Demonstrable experience in service strategy and service design practices, incorporating people, processes, technology, and commercial aspects to enable smooth transitions of new solutions into operational services. • Qualified at ITIL Foundation level. • Deep understanding of security design principles and technologies • Familiarisation with SecOps practices and Security by Design methodologies • Experience in IT project management, process implementation, and improvement, with a demonstrated ability to provide strong stakeholder management and guidance. • Ability to review and assure the quality-of-service designs, providing constructive feedback where appropriate. • Familiarity with organisational change management and successful change enablement methods. • Strong stakeholder management, communication, and leadership skills, with experience mentoring or coaching teams. • Ideally, experience with additional IT service delivery areas and project management, including familiarity with service management tools such as ServiceNow, BMC Remedy, or other ITSM platforms. • Strong commercial understanding in relation to IT services, SLAs, contractual obligations, contract delivery and managing dependencies across multiple parties. Desirable qualifications and experience: • TOGAF certification or equivalent experience. • Experience working in a Service Integration and Management (SIAM) environment, managing multiple suppliers across different service areas. • Knowledge of service management tooling and the ability to ensure alignment with service transition requirements. • Familiarity with public sector projects and government standards for service management. • Experience in managing transitions related to cloud-hosted services or modern digital platforms. • ITIL Expert certification or progress towards achieving this qualification. • Familiarity with organisational change management principles and methods for enabling successful change. • Relevant Academic and Professional Qualifications. You must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Service Design Lead (DV Security Clearance) Position Description Challenge yourself, change lives and help shape the UK's digital revolution. At CGI, we look to our Service Design Leads to drive change, inspire trust with clients and colleagues, and take responsibility for some of the world's most ambitious transformation projects.The ideal candidate will have extensive practical industry experience and strong connections with both industry and academia. They will play a pivotal role in defining and assuring best practices and ensuring consistency across our teams. This technical, hands-on role requires close collaboration with customers and engineering teams to drive excellence in service design. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the nature of the programme, all applicants must be single UK National and hold active HMG HLC and be able to work from client site 5days a week, located in central London. Your future duties and responsibilities Seeking an experienced Service Design Lead to help introduce and establish Service Design practices across the clients deliverables. • Service Design Implementation: Lead the introduction and integration of Service Design practices across the client deliverables. • Ensure these practices are embedded within the organisation to drive improved service delivery and customer satisfaction. • Best Practice Definition: Develop, define, and assure best practices in Service Design. Establish clear methodologies and frameworks that align with industry standards and organisational goals. • Consistency Across Teams: Work closely with various teams to ensure consistency in Service Design practices. Provide guidance and support to ensure that all teams adhere to established best practices. • Stakeholder Collaboration: Engage with customers to understand their needs and requirements. Ensure that Service Design practices are tailored to meet stakeholder expectations and deliver superior service experiences. • Engineering Collaboration: Collaborate with engineering teams to integrate Service Design practices into the technical development process. Ensure that service design considerations are incorporated into engineering workflows. • Documentation and Reporting: Maintain comprehensive documentation of Service Design processes, methodologies, and best practices. Prepare regular reports on the status and impact of Service Design initiatives. Required qualifications to be successful in this role • Service Design Expertise: Extensive experience in Service Design, with a proven track record of implementing and leading Service Design practices in complex environments. • Best Practice Knowledge: Strong knowledge of best practice methodologies in Service Design. Ability to define, implement, and assure best practices. • Industry Experience: Broad practical experience in the industry. Strong understanding of industry standards and trends in Service Design. • Technical Proficiency: Hands-on technical skills and experience in implementing Service Design methodologies and tools. • Collaboration Skills: Excellent collaboration skills with the ability to work effectively with customers, engineering teams, and other stakeholders. • Leadership Abilities: Strong leadership and mentoring skills. Ability to guide and support teams in adopting Service Design practices. • Communication Skills: Excellent verbal and written communication skills. Ability to effectively communicate complex concepts to both technical and non-technical audiences. Desired Competencies : • Relevant certifications in Service Design and related fields. • Knowledge of Agile methodologies and frameworks. • Familiarity with digital transformation initiatives. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Job Description UX Design Consultant Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed and organized, and able to effectively prioritize and advise multiple stakeholders. SKILLS • Excellent communication skills, written and oral. Excellent presentation skills. • Workshop facilitation. • UX and ethnographic research. • Ability to fluidly and confidently work in ambiguous situations. • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, etc. • An understanding of technology. EXPERIENCE • Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. The duration of this assignment will be up to 2 months. The location is Holborn London. Please send your CV to us in Word format along with your daily rate and availability.

Job Description Senior UX Researcher - Holborn London Our Client are design thinkers solving business challenges with mission critical digital solutions that weave technology and human experiences into meaningful and economic outcomes. A global team and part of a larger digital engineering company providing service to different sectors. Currently, looking to recruit in to the London offices a UX researcher. The position is to conduct UX research and workshops, consult clients on product strategy and act as a user and design advocate within development teams. • Assist UX & service design consultants in research, workshops, client and user engagements and testing. • Conduct stakeholder research, user research, market research, and user tests. • Facilitate workshops and provide client advice in challenging ... • Synthesize qualitative and quantitative data to derive personas, use cases, concepts, user journeys and information architecture. • Understand and incorporate complex technical and business requirements into compelling UX strategies. • Collaborate with Engineering and Product Management to ensure the best creative solutions are realized, implemented and delivered. • Act as a design and UX advocate internally and externally. Experience • Minimum Bachelor's degree or equivalent. • UX researcher with over 3 years work experience working for respected clients as a UX researcher, service designer or consultant. • Understanding of the UX processes. • Experience in interface design for desktop, tablet, and mobile. • Experience of working in an Agile environment is desired. • Experience of working to strict deadlines. • Proven track record and agency experience. • Experience in designing user flows, wireframes and implementation instructions. • Ability to define key metrics and evaluate project success. • Portfolio of UX and design work. The salary for this role is up to £50K Please send your CV to us in Word format.

Job Description UX Designer - Holborn - Part-Time Our Client is seeking to recruit a part-time UX Designer for 20 hours per week. We are looking for a hands-on practitioner, with a can-do attitude and strong organizational skills. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed and organized, and able to effectively prioritize and advise multiple stakeholders. Your focus will be on people - clients, users/customers, and colleagues; and on the process - support and advocate best practice approaches, and adapt and pivot in order to achieve the most regardless of the context. The key skills for this role are as follows: SKILLS • Excellent communication skills, written and oral. Excellent presentation skills. • Workshop facilitation. • UX and ethnographic research. • Ability to fluidly and confidently work in ambiguous situations. • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, etc. • An understanding of technology. EXPERIENCE • Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. The Client is based in Holborn Central London. The salary for this role will be in the range £25K - £30K Please do send your CV to us in Word format along with your availability and salary.