Find your next tech and IT Job or contract role.

Location: Camden London - £28,389 to £39,035 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent We're one of LinkedIn's Top Companies 2024 This is an exciting time to join our team and be part of something amazing. If you have exceptional customer service skills and want to make a real difference to peoples lives then this could be just what you've been looking for! Following an internal promotion we're looking for a Service Desk Analyst (Deskside) to join us. With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet & mobile support (Android and iOs), you'll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices. You'll provide on-site technical support and assistance to customers at the group's offices, sheltered housing schemes (known as LiveSmart) and other nationwide locations where Clarion provides corporate IT services, working closely with the Service Desk and other DDaT teams to deliver high quality location-based support. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills and Mobile Device Management system experience and Video Conference system support experience, you'll need to be proficient in providing end-user support for network-related queries and hardware setup. If you have excellent organisational skills, high attention to detail and the ability to plan and manage multiple changing priorities then we want to hear from you now! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click to visit our website to dive in and find out more about us and the benefits we offer. Closing Date: Sunday 12th January 2025 at midnight. This role is based at our offices in Camden. Occasional travel required. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique, and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

We are looking to recruit two Service Desk Analysts to provide world-class customer support to help us make a difference to our planet. As our Service Desk Analyst, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. We are looking to appoint two positions - one for a permanent post working a 24/7 shift pattern and one as a day worker in a 12-month temporary appointment which has the potential to develop into a permanent position. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise Joining our Met Office Service Desk, you will assist in delivering a world class customer service using our IT Service Management tool ServiceNow to manage customer interactions via phone and email. Working in this continuous changing environment, with global customers (both commercial and members of the public) you'll tackle a range of questions, which requires you to actively listen, and have a genuine level of empathy in times of distress or frustration. As our Service Desk Analyst - Customer Support Advisor, you will handle questions about weather forecasts and climate, as well as helping to manage and resolve operational IT by working closely with our IT Operations and Service Management Teams. Working patterns: we currently have vacancies for day workers and 24/7 shift workers Shift-working details: The 24/7 post has a roster pattern which is issued 8 weeks in advance and is typically made up of four 12 hours shifts: Day (7am - 7pm), Day, Night (7pm - 7am) then Night. These four shifts are followed by four days off. This 8-day pattern means your working days are different each week. We aim to give 24/7 shift workers some shorter weekday shifts to attend training, team meetings and pursue personal development opportunities throughout the year. Day working shift details: The day working post has a roster pattern which is issued 8 weeks in advance and is typically made up on Monday - Friday 8:40am - 5:00pm, with infrequent weekend work (average 1 weekend day per month, a day off in the week to balance hours) Your key duties To handle questions about weather forecasts and climate Helping to manage and resolve operational IT by working closely with our IT Operations and Service Management Teams. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our Service Desk Analyst - Customer Support Advisor, your total reward package will be up to £32,260 annually, which includes: £22,852 base pay £4,200 as an Unsocial Hours Shift Allowance until end March 2025, if applicable to the working pattern at your location. This allowance is currently under review and there maybe changes from April 2025. Unsocial hours bank holiday allowance when applicable. An outstanding Civil Service pension, with an average employer contribution of 27% Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Ability to communicate effectively and empathetically with a diverse range of internal and external customers. (Lead Criteria) A general knowledge and interest across all aspects of IT, with a willingness to evolve these skills to improve the customer's experience. An enthusiasm for problem solving and an interest in developing these skills further, along with an eagerness to take ownership of customer issues. Ability to work under own initiative and prioritise workload. Team player with a 'better together' ethos, able to actively listen to colleagues, respect and contribute to ideas and aim to continuously improve the way we work together. The panel may perform a preliminary sift of the lead criteria as indicated above. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 06/01/2025 at 23:59 with first stage virtual assessments during week commencing 20/01/2025, and successful candidates being invited for a face-to-face interview during week commencing 27/01/2025. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

***SC Cleared***Service Desk AnalystWarrington + Remote (1 day p/w onsite)6 Month contract initially, good scope for extension Rates negotiable (Umbrella-PAYE)One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work.Key responsibilities:The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications / computer systems / handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution.* The normal working schedule will be no more than 40 hours per week, exclusive of a 30 minute unpaid lunch break each day. * To act as a single point of contact for phone calls and emails from staff regarding IT issues and queries* Receiving, logging and managing calls to their conclusion from internal staff via telephone and email.Key Skills / Experience:* Responsibility for troubleshooting IT related problems from software / applications to hardware, such as desktops, laptops, printers and iPhones of the accounts designated users* Responsible for troubleshoot basic issues operating system, network, email and shared resources such as network shares, printers etc.* Log all customer contacts in CRM tool and take ownership of incidents to their desired conclusion* Installation of all applications and resetting passwords to all enterprise applications* Escalate unresolved calls to various application and infrastructure support teams* Participate in enterprise application release / maintenance activities on request* Closely monitor and meet ticket SLA targets* Effective time / task management, as well as the ability to be flexible and creative on any given task* Willingness to take on extra responsibility, as and when required* Responsible for monitor and maintaining defined SLA's* Act as the designated backup for Incident Manager when reasonably instructed to do so* Quantifiable experience of operating in a face paced moving client facing engagement.* In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues.* Constantly seeks to improve technical knowledge and researches new product capabilities.* Possess excellent inter-personnel skills.* Possess excellent soft skills, verbal and written communication skills.* Willingness to participate and lead project meetings with the customer on request.* Should be flexible with Multiple Shifts as and when required in 24x7 environment* Should ready to work in shifts and out of hours (based on project requirement)This is a great opportunity on a long running programme of work.Apply now for your CV to reach me directly and we will reply as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.