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Service Desk Analyst - Chichester - Onsite My customer is looking for a Service Desk Analyst to manage BAU workload and ticket excess. The ideal candidate will be a personable Service Desk Analyst with a professional passion for providing high quality IT support services. Key responsibilities of the Service Desk Analyst : - Handling 1st line support tickets. - Provide first point of contact IT support for users across the business. - Helping with a excess of IT support tickets. - Setting up devices. Service Desk Analyst Experience/Technologies: - Microsoft Stack including Office 365 - Administration and support - Active Directory - User support - Understanding of Windows 10/11 operating system - Administration and support - Using ticketing system to respond to portal requests using Halo ITSM - User support The successful candidate will be required to work 5 days a week onsite in Chichester. To discuss this exciting Service Desk Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Matt Farrell, by exploring the VIQU IT Recruitment website. To be the first to hear about other Service Desk Analyst roles and other exciting opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK

• SC Cleared Service Desk Analyst Warrington + Remote (1 day p/w onsite) 6 Month contract initially, good scope for extension Rates negotiable (Umbrella-PAYE) One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. Key responsibilities: The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications / computer systems / handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution. • The normal working schedule will be no more than 40 hours per week, exclusive of a 30 minute unpaid lunch break each day. • To act as a single point of contact for phone calls and emails from staff regarding IT issues and queries • Receiving, logging and managing calls to their conclusion from internal staff via telephone and email. Key Skills / Experience: • Responsibility for troubleshooting IT related problems from software / applications to hardware, such as desktops, laptops, printers and iPhones of the accounts designated users • Responsible for troubleshoot basic issues operating system, network, email and shared resources such as network shares, printers etc. • Log all customer contacts in CRM tool and take ownership of incidents to their desired conclusion • Installation of all applications and resetting passwords to all enterprise applications • Escalate unresolved calls to various application and infrastructure support teams • Participate in enterprise application release / maintenance activities on request • Closely monitor and meet ticket SLA targets • Effective time / task management, as well as the ability to be flexible and creative on any given task • Willingness to take on extra responsibility, as and when required • Responsible for monitor and maintaining defined SLA's • Act as the designated backup for Incident Manager when reasonably instructed to do so • Quantifiable experience of operating in a face paced moving client facing engagement. • In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues. • Constantly seeks to improve technical knowledge and researches new product capabilities. • Possess excellent inter-personnel skills. • Possess excellent soft skills, verbal and written communication skills. • Willingness to participate and lead project meetings with the customer on request. • Should be flexible with Multiple Shifts as and when required in 24x7 environment • Should ready to work in shifts and out of hours (based on project requirement) This is a great opportunity on a long running programme of work. Apply now for your CV to reach me directly and we will reply as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: Provide first-line technical support to Group employees via phone, email, and chat. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. Maintain up-to-date knowledge of the groups IT systems, applications, and policies. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations. Requirements : Proven experience in a similar role providing technical support in a corporate environment. Strong knowledge of Microsoft Windows operating systems and Office 365 suite. Familiarity with common business applications and collaboration tools. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential. Benefits: Competitive salary and benefits package. Opportunities for career development and advancement within the business. Access to training programs and resources to enhance technical skills and knowledge. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Service Desk Technical Analyst Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Technical Analysts to join our team and play a vital role in delivering exceptional IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the role - All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level. Starting Salary is £24,700 with twice-yearly increments subject to performance. Your future duties and responsibilities Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone. Key Tasks: • Provide over the phone technical support for incoming queries related to system, software, hardware and network issues. • Diagnose and resolve technical issues quickly and efficiently. • Logging and managing service requests via bespoke applications. • Provide excellent customer service. • Identify opportunities for continuous improvements for our clients. Required qualifications to be successful in this role • An understanding of Microsoft Operating Systems and applications. • Strong written and verbal communication skills. • You will have the ability to problem solve and troubleshoot within a busy environment. • You will have the ability to work independently. • Experience in Service Desk or IT Support would be advantageous but not essential. #LI-LH Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

The Service Desk Manager role within HMCTS Digital and Technology Services (DTS) involves management and leadership responsibilities, providing essential services to our users as part of the Live Operations team. The post holder will have the opportunity to contribute to building and implementing the new digital operating model for HMCTS, at the heart of the future organisation. The Service Desk Manager is responsible for the operation, support, maintenance and improvement of the DTS Service Desk (1LS) team. This includes ensuring SLAs are continually achieved, and that support is provided by 1LS team for all current and new HMCTS Digital products. The role reports to the Service Support Lead and will have line management responsibility within the Live Operations team of the Senior Service Desk Analysts (SSDAs) and the Knowledge Manager, as well as indirect line management of the wider DTS Service Desk Team, who will work together to share expertise and provide cover. The DTS Service Desk teams operating hours are 0800 - 1800 Monday - Friday (excluding bank holidays) and 0800 - 1400 Saturday. There will be a requirement for frequent travel to the three main hubs (Salford, Birmingham, and London). Key Responsibilities: Operations: Responsible for overseeing the knowledge management function. Responsible for managing a team of 5 Senior Service Desk Analysts, 1 Knowledge Manager and indirect line management of 25 Service Desk Analysts. Identify and explore opportunities for service and business improvement. Drive analysis and identify, prioritise, and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services. This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed. Manage customer service functions, including responding to issue reports and information requests. Use the results of customer satisfaction measurements to improve service and enhance customer experience. Responsible for the end-to-end service delivery: from designing to developing to delivering and operating. Ensure IT products, suppliers and vendors come together to deliver an IT service. Ownership of Service Desk metrics ensuring service is provided to meet business requirements. Stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies. Understand users and identify their needs based on evidence. Engage in meaningful interactions and relationships with users. Put users first and manage competing priorities. Be responsible for the resourcing and development of the team, including the preparation and coordination of service transition activities. Ensure the support team undertakes development to advise on current issues. Analysis Oversee the preparation and maintenance of analysis of data and requirements to understand user needs, offering guidance and communications to support operating and improving their performance of the Service Management team for Incident Management. Establish training needs and knowledge transfer requirements, ensuring these are delivered where required. Act as a central contact point for all digital and technology Incidents related to DTS Live Operations. Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our . You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the and the .

About the role We are seeking a proactive and customer-oriented Service Desk Analyst to join our dynamic Technical Support team. The ideal candidate will be responsible for providing front-line technical support, resolving IT-related issues, and ensuring seamless service for end users. You will act as a primary point of contact for users seeking technical assistance and will ensure efficient and effective issue resolution while maintaining high customer satisfaction. Residing within the Customer IT department, the Technical Support team prides themselves on having the skills collectively to find causes and implement solutions for a wide product suite. This role relies upon your ability to learn and absorb information, your initiative to find a solution, your communication skills, and importantly, your ability to build strong relationships with customers and internal colleagues. Skills & experience Proven experience in a Service Desk or IT support role. Basic understanding of ITIL processes (Incident Management, Service Request Management, etc.). Experience with troubleshooting hardware and software issues (Windows, macOS, or Linux). Knowledge of IT systems, networks, and operating systems. Familiarity with remote desktop tools and ticketing systems (e.g. TeamViewer, ServiceNow). Strong customer service skills with a focus on solving user problems efficiently and professionally. Excellent verbal and written communication skills to support English speaking customers. Strong problem-solving skills and attention to detail. Energetic and friendly, upbeat personality with a positive can-do attitude In this role your key responsibilities will be: Incident Management: Respond promptly to support requests via phone, email, or chat. Prioritize, log, and track incidents in the IT service management system (e.g., ServiceNow, Jira). Technical Support: Diagnose and resolve technical issues related to hardware, software, networking, and user access. Provide troubleshooting and problem-solving assistance for common IT issues. Escalation: Escalate unresolved or complex issues to higher-level support teams (e.g., system administrators, network engineers) as needed. User Assistance: Assist end-users in setting up, configuring, and using IT systems, devices, and software applications. Provide clear, effective instructions to users with varying levels of technical expertise. Documentation: Create and maintain knowledge base articles, user guides, and FAQs to help users self-solve issues and reduce ticket volume. Ticket Management: Ensure that service requests and incidents are resolved within established SLAs (Service Level Agreements) and track progress in the ticketing system. System Monitoring: Assist with monitoring IT systems and services to identify and address issues proactively. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.