Job Vacancy Service Desk Technical Analyst

Service Desk Technical Analyst

Position Description
Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference.

We're recruiting for Technical Analysts to join our team and play a vital role in delivering exceptional IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses.

CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the role - All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level.

Starting Salary is £24,700 with twice-yearly increments subject to performance.

Your future duties and responsibilities
Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone.

Key Tasks:
   •   Provide over the phone technical support for incoming queries related to system, software, hardware and network issues.
   •   Diagnose and resolve technical issues quickly and efficiently.
   •   Logging and managing service requests via bespoke applications.
   •   Provide excellent customer service.
   •   Identify opportunities for continuous improvements for our clients.

Required qualifications to be successful in this role
   •   An understanding of Microsoft Operating Systems and applications.
   •   Strong written and verbal communication skills.
   •   You will have the ability to problem solve and troubleshoot within a busy environment.
   •   You will have the ability to work independently.
   •   Experience in Service Desk or IT Support would be advantageous but not essential.

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Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.