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Permanent

IT Technician

Bluetown

Job Title: IT Technician Location: Sharston, M22 4SN Salary : £26,000 to £30,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities: Administration of in-house software; Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments; Support for deployed printers, scanners and other peripherals across the network; Support for remote working arrangements through Microsoft Terminal Services; Support for company mobile phones or other mobile devices;· Support for company telecoms system Responsibility for maintaining a comprehensive asset register and warranty database; Support for security systems linked to the IT network. Some travel to branch office (Haydock) may be required on an ad hoc basis. Person Specification: A minimum of 12 months experience working within IT Support. Knowledge of Windows based operating systems and troubleshooting common problems. Understanding of network infrastructure and technology. Understanding of computer hardware and peripherals. Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines. Ability to prioritise work received via telephone, email and helpdesk based on business or user impact. Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times. Excellent organisation and time management skills . Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firms systems to deliver. Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage Prior exposure of BigHand digital dictation and Dragon speech recognition is beneficial. Experience of IP telephone systems e.g. Ringcentral IP Office is desirable Experience of working in the legal industry is advantageous Salary & Hours: Salary of £26,000 to £30,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: On-site Working - At our newly renovated South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.

Start date As soon as possible
Pay £26k-30k
Location Greater Manchester, United Kingdom
Permanent

IT Support Technician

Bluetown

Role : IT Support Technician Working hours 37.5 hours per week - Flexible working options available Location : Norwich Salary : Competitive At Larking Gowen, our people are at the heart of everything we do. Our commitment to both our employees and clients is at the core of who we are. We strive to create a supportive and inclusive workplace culture where employee wellbeing is paramount, work-life balance is valued, and personal growth is encouraged through tailored training and development opportunities. We have a fantastic opportunity for an experienced IT Support Technician to provide support to our users on our Line of Business (LOB) software packages and IT hardware. You will be part of an innovative and busy IT team supporting other members whilst also having responsibility for: First line support Dealing with all referred IT support cases in a timely manner Maintaining and repair IT hardware Ensuring all networking equipment is housed in appropriately secure and tidy cabinets with adequate power supplies Proving reasonable on site "remote hands" assistance to the outsourced IT provider to troubleshoot and diagnose any networking and managed device issues Line of Business (LOB) software installations, potential out of hours requirement To be successful in this role you will be: Able to manage your own workload Be proactive Be a confident communicator Have excellent and up to date IT skills Be able to work as part of a team In return you will have support to establish your career with Larking Gowen at a pace that suits you both personally and professionally. We also offer benefits which include: Holiday 24 days plus bank holidays Life Assurance Generous pension rising with service Medicash Plan 10 days paid sickness Professional subscriptions Group Income Protection Annual salary review Option to purchase PMI Plus many more! To read full details of the job description and person specification please download the job description at the bottom of the page. We are happy to talk about flexible working options. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job title of; Senior 1st Line IT Support Engineer, SQL, Senior IT Technician, Senior IT Support Engineer, IT Service Engineer, Senior IT Service Desk Technician, Senior IT Services Manager, 1st Line Helpdesk Engineer, Senior Support Engineer, Senior Support Technician, Desk Support, IT Support Technician, Support Technician, IT Support Engineer, Senior Technical Support, Senior IT Support, IT Systems Engineer, IT Systems Support, may also be considered for this role.

Start date As soon as possible
Location Norwich, England, United Kingdom

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