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Title: 2nd/3rd Line Support Engineer - Manchester Introductory Paragraph: Our client is seeking a skilled 2nd/3rd line engineer with strong Azure skills to provide technical support and manage complex IT issues. The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure on a contract basis, based in Manchester. Key Responsibilities: - Provide 2nd and 3rd line IT support for servers, networks, and cloud services, ensuring high availability and reliability. - Troubleshoot and resolve complex technical issues, collaborating with IT teams to implement solutions. - Implement and manage Azure services, and support SharePoint and Intune environments. - Develop and maintain technical documentation, including system configurations and troubleshooting guides. - Implement and maintain cyber security measures, managing security incidents and ensuring compliance with industry standards. Required Skills and Knowledge: - Proven experience in 3rd line IT support, with a strong background in Microsoft Azure, including AVD, virtual machines, storage, and networking. - Proficiency in managing and troubleshooting Windows Server environments, Active Directory, Group Policy, and DNS/DHCP. - Knowledge of networking concepts (TCP/IP, VLANs, VPNs) and experience with SharePoint and Intune. - Familiarity with ITIL processes, excellent problem-solving and analytical skills, and strong communication and interpersonal skills. - Ability to work independently and in a team, with experience in virtualization technologies (VMware or Hyper-V), and preferred Microsoft Certified: Azure - - Administrator and PowerShell scripting knowledge. Rate offered £200 per day Inside IR35 3-4 days on site a week ASAP Start 2-3 months initial term If you're passionate about providing great customer experiences while troubleshooting technically difficult situations then this may just be your next role! Apply now! Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit XX XX XX XX XX Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Job Description IT Infrastructure Engineer 2 nd and 3 rd Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 nd and 3 rd Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem-solving skill Communication • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self-motivated and an innovative mindset Experience: • 3+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.