Find your next tech and IT Job or contract role.

Job Description Front End Developer - Stratford East London Working in a small dynamic team, reporting to the Delivery Manager and supporting the Head of UX. This is an exciting opportunity to develop innovative customer focused solutions. As the Client spans both customer-centric and policy/contract-centric technology, and provides services that merge the two, this position requires a person who is comfortable in and can effectively address both. The successful applicant will be able to demonstrate a passion for the development of ground breaking, mobile optimised digital solutions to enhance the customer experience. This position offers creative freedom and will suit a candidate with an eye for smart, user-friendly design who is self motivated with excellent organisational skills. The role requires the incumbent to have at least 2 to 5 years of experience as a Developer with some design capabilities. Skills required for this position include: HTML/CSS/JavaScript/jQuery XML/JSON Experience taking mock-ups and prototypes to working web models Experience creating responsive websites, preferably with frameworks like Bootstrap or similar Building with a CMS It would be useful but not mandatory to have experience of the following: SCSS/SASS Communication with Web Services using JSON or XML (preferably using AJAX in jQuery) Some exposure to, or experience with PHP Exposure to the UX development process Design/Prototyping with Axure or myBalsamiq Tableau Salary range is £30K - 40K + Benefits Please send your CV to us in Word format.

Job Description Java Developer with Liferay - London We are looking to recruit a Java Developer with at least 2 to 5 years solid development expertise using Java Enterprise J2EE with Liferay. You will have experience of Designing & Developing Java Enterprise applications - including around 3 years solely in Java Enterprise Portals - like Liferay & WebSphere Portal. You should have experience of working within a team have the ability to lead teams of varying sizes & successfully delivered projects on/before deadline without losing focus on Quality. Experienced in interacting and communicating effectively with Clients and other team members. Executed number of projects using Agile philosophy. This is a permanent position based in Stratford London. The salary for this role will be in the range £45K - £60K + benefits. Send your CV to us in MS Word format.

Job Description Java Middleware Software Developer Someone who has excellent Java skills, Spring MVC, Apache CXF, Dozer (a fast and flexible framework for mapping back and forth between Java Beans) & XML: • A minimum of 5 years' work experience in Software Development • Experience with implementing service-oriented architecture (SOA) • Designs and develops Enterprise application integration (EAI) using any ESB products like Fuse, Camel, TIBCO, IBM message broker • Designs and develops ESB/SOA/BPM middleware layers using tools like Mule ESB, jBPM • Experienced in J2EE, Java Servlets, JMS, Design Patterns, Web services • Solid hands-on experience in architecting and developing J2EE based web applications (JSP, Servlet, JDBC, JMS, JAXB) • Expert level experience with SOAP and REST web services , open API development, and SOA concepts, using Spring with groovy, XML, JSON, and XSLT • Solid understanding of integration & design patterns • Gain adoption of platform delivery processes, standards and procedures • Provide hands-on technical leadership throughout software development lifecycle (requirements gathering, Proof of Concept (POC) development, RFP creation and evaluation, design, development, implementation and close out) • Experience in Database SQL Queries in Oracle • Experience in Tomcat or WebLogic or Web sphere • Ability to work independently in Agile Methodology (KanBan) • Experience with different open source stacks including build & release processes like Maven, Ant, etc. • Experience in JBOSS EAP or Tomcat or WebLogic or Web sphere,JBOSS EAP The position is based in Stratford East London. The salary for this role will be £40K - £60K. Send your CV to us in Word format.

Job Description Years of relevant experience 2+ years Education Level Bachelor's Degree About the Job Oracle Developer with Oracle Forms and SQL Server - Financial Services - East London Our Client is specialist software company developing software for the pensions, insurance and wealth management software market place. They are currently looking to recruit an Oracle with PL/SQL and Oracle Forms Developer with at least 2 to 5 years commercial experience of writing applications developing Oracle Forms applications. You will ideally have experience of working on and developing pensions and or wealth management systems. The Client will be moving from Oracle 10 to Oracle 11g very shortly so this could be great move to learn the latest technology. The main function of the position is to develop in Oracle coupled with the following: • Create and agree work specifications for assigned tasks before commencing any changes/development • Assist with providing quotes for new development and amendments • Development of software using Oracle tools or other technologies used by the company • Carrying out necessary application/database modifications as per agreed specifications • Liaising with clients to address issues/problems at the earliest opportunity (email, phone, web-tools) • Fixing of technical bugs/issues and patch release control • Adhering to standards and expectations of the company as regards programming, recording, controlling and securing developments • Ensuring technical specifications/requirements are met within agreed deadlines • Carrying out adequate unit & link testing before releases are made • Prepare release documentation for all new developments to the agreed format Any experience of developing software for the financial services arena would be a bonus. Other web technologies that would be handy to have are HTML, possibly RedHat/JBoss. This is a 3 to 6 month contract to start ASAP. Send your CV in Word format, along with your salary expectations and availability.

Job Description Systems Tester Software development company, producing policy administration systems and customer portals for the Life Insurance market. Seeking an individual with the tester should have attained a level of experience equivalent to ISTQB Foundation and must have passed the ISTQB Foundation examination. This experience must have been gained testing insurance, mortgage or pensions software and ' testing experience across Oracle Databases, Oracle Forms and Oracle Reports. Demonstrable SQL skills. Must have previous experience working with Life Insurance Policy Administration Systems (PAS). Excellent spoken and written English. Fluency and accuracy in both spoken and written English is important to ensure that the individual does not compromise our delivery process or confuse clients. This position is based in Stratford, E15. 35 hours per week, Monday - Friday. 20 days paid holiday in the first year. Please email with a copy of your CV and a cover letter setting out your suitability for this role. The application closing date is 31/12/2015. We will not accept any application received after 31/12/2015. Sal - £30K - £34K Annually

Pay of £61,089, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Delivering World-Class Products. Join us as a Product Manager in our Universal Credit Payment Team. These roles are all about establishing priorities and making evidence-based, strategic decisions to improve the experience of the end user and support the delivery of accurate and timely payments to vulnerable customers. Our purpose is delivering products which enable operational colleagues to focus on DWP customers, so that millions of people can manage their finances and are paid the right amount on time. You will support in developing the product strategy, owning the product roadmap and making key priority decisions. Joining our Product Community of Practice, you will work alongside incredible specialists, coming together to share learning, support and resolutions. The pace of delivery and innovation is both challenging and rewarding. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. Digital Working Age Services in DWP delivers Universal Credit to over 6 million customers. It delivers financial support to some of most vulnerable people in society and delivers a range of products that help towards finding sustainable employment. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of creating and communicating a product roadmap, and gaining stakeholder buy-in. Have worked with users to understand their needs and represented the user in all decision making. Have made effective decisions based on incomplete information using a range of suitable techniques. Have prioritised product backlogs based on user needs, value and effort. Experience of leading a range of specialists in multidisciplinary teams, applying an agile methodology and mindset to enable incremental delivery. Details. Wages. Perks. Location: You'll join us in our brilliant digital hub in London - Situated a short walk from Parliament Square, it's also the seat of the Ministry, and the political heart of our organisation, so there's always a buzz about the place. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £61,089. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £17,697 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Interaction Designer Pay up to £49,906, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an Interaction Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? User focus - Use data from research and analytics to understand user's needs and test designs to meet them. Evidence and context-based design - Work with others to design solutions that are based on evidence and help identify gaps in knowledge. Prototyping - Use a variety of prototyping tools and techniques. Communication - Present your work and share design decisions, explaining ideas in a way that people understand and actively listen to other people's input. Accessibility - Design with accessibility in mind, showing familiarity with the WCAG 2.1 guidelines and designing to meet AA standards. Collaboration - Work in the open, engaging others in the design process. You and your role As an Interaction Designer you'll be driving innovation, creating new UX/UI designs that are simpler, faster and easier to user, making DWP systems and services accessible to all. You will make design choices based user data and user research, and create prototypes to test that your designs meet the needs of the end user. We work in collaborative agile teams. You'll work alongside researchers, developers, product managers, architects and more to deliver services that really work for our users. You'll also be part of a wider DWP design community where you share solutions and best practice, and access learning and development that helps you be at your best now and in your future career/ Details. Wages. Perks. Location: You'll join us in our brilliant digital hub in Westminster, London. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £49,906. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £14,422 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Pay up to £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. As our new Lead Digital Portfolio Manager joining our Data and Analytics team you will, lead your team and a complex pool of stakeholders to deliver a portfolio of digital projects which will change the way millions of people interact with government, look for work and claim benefits. You will lead in managing new work demand, advising and producing planning strategies and setting up new projects. You will take a strategic view of new work, shaping our portfolio and working across the department and with service teams to prioritise projects, based on reliable assessment of the value that they will bring to DWP and our users. DWP. Digital with Purpose. DWP is the UK's largest government department that helps people into work and makes payments worth over £195bn a year to support millions of daily users. Our DWP Digital teams are using fresh ideas and ground-breaking technologies to create innovative, scalable, and user-centric digital solutions that are changing how government works. Our scale and purpose is extraordinary and our portfolio of projects solve diverse, complex and unique. We'd love you to join us. What skills, knowledge and experience will you need? Broad Portfolio Leader experience - Exceptional leadership skills with demonstratable experience of leading large-scale digital portfolios within a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior executive leaders. Strategic Planning - Proven experience of working with organisational objectives and ambitions to shape and influence Digital strategic planning and priorities. Developing and improving Portfolio frameworks and controls - Established track record of developing and implementing portfolio frameworks, including taking accountability for delivering critical improvement activity to strengthen and ensure compliance with portfolio controls and standards. Delivery knowledge and issue resolution - Experience of working in both waterfall and agile environments. Leading and supporting multiple teams to resolve issues and impediments and maintain the delivery momentum across the portfolio. Data Analysis and decision making - Experience of providing independent interpretation of portfolio data, to provide Executives and stakeholders with analytics and recommendations to aid strategic decision making. Engagement, Relationships - Experience in building successful relationships across organisational boundaries with diverse senior stakeholders using strong leadership and communication skills to build, manage and influence key strategic relationships. Qualifications You must have at least one of the following professional qualifications and state that explicitly in your application: * Management of Portfolios (Practitioner) * Prince2 * Portfolio Management Institute Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, London, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £72,664. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Job Title: Cloud Infrastructure - Site Reliability Engineer (SRE) Job Description: The Cloud Infrastructure - Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: •Working with a collaborative team of varied disciplines, skills, and experience•Contribute to the planning of application / infrastructure releases and configuration changes•Resolve support requests from customers by phone, email and online making use of the call logging system•Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems•Provide input to administering and maintaining all production and development environments•Create detailed technical and procedural documentation (e.g. architecture, configuration, and setup)•Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis What we are looking for: •Innovation should be first, thriving to innovate, automate and keen to improve•Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments.•AZ-104 - Microsoft Certified: Azure Administrator Associate•Server Infrastructure Engineering (Virtualization / Windows / Linux)•Office 365 / Microsoft 365 Administration•Network Engineering•DevOps (CI/CD, pipelines and Infrastructure as Code)•Ability to work well with individuals and teams•Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now).•Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines•Previously have worked with infrastructure-as-code and immutable builds (e.g. Terraform)•Experience with deployment and management of container technologies (e.g. Kubernetes, AKS and Docker) What's in it for you? •A competitive basic salary•23 days' holiday (rising to 27) with the opportunity to buy extra leave•The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice•Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more•Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and

Home based role Help strengthen our Team as our Security Controls Manager. Home based role. An excellent opportunity for a Security Controls Manager to join our team to be responsible for managing and maintaining our security controls framework, ensuring alignment with industry standards such as NIST and CIS Critical Controls. This role will focus on measuring and reporting the effectiveness of these controls, providing expert advice and guidance to control owners, and coordinating the controls steering group to drive continuous improvement. What You'll Be Doing: • Security Controls Management: •Oversee and maintain Capita's security controls framework based on NIST and CIS Critical Controls. • Effectiveness Measurement & Reporting: •Develop and implement methods for measuring the effectiveness of security controls across the organisation.•Produce comprehensive reports on control effectiveness and maturity levels, presenting findings to senior leadership and relevant stakeholders. • Advisory and Guidance: •Provide expert advice and guidance to control owners on implementing and managing controls in accordance with CIS and NIST standards. • Stakeholder Engagement & Steering Group Coordination: •Support the Head of Security Policy with coordination of the activities of the controls steering group, ensuring alignment between security controls and business priorities. • Risk Management & Compliance: •Ensure security controls are compliant with relevant regulatory and legal requirements.•Work closely with the risk and compliance teams to ensure alignment between controls and broader organisational risk management strategies. • Continuous Improvement: •Lead efforts to enhance the maturity and effectiveness of the controls framework, incorporating lessons learned from audits and incident reviews. What we're looking for: •In-depth knowledge of security control frameworks, particularly NIST and CIS Critical Controls.•Proven experience in managing and measuring the effectiveness of security controls in a complex organisational environment.•Strong analytical skills, with the ability to interpret complex data and produce clear, actionable reports.•Excellent communication and stakeholder management skills, with the ability to influence and guide control owners and senior leadership.•Familiarity with risk management and regulatory requirements in the cyber security domain.•Strong organisational skills, with the ability to lead and coordinate multiple projects and initiatives.•Passionate about security and educating others.•Creative and innovative thinker.•Strong leadership and interpersonal skills.•Analytical mindset with a focus on measuring impact.•Relevant security professional certifications (e.g., CISSP, CISM, etc.)•Ability to gain SC clearance About Capita Technology and Software Solutions (TSS) and CISO Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. Within Policy, Governance and CISO our key capabilities are to define, implement and maintain pan-Capita Cyber, Information Security and IT Policies. Defining and implementing security strategy and providing appropriate governance, assurance, asset management, risk management, privacy and health safety, to maintain compliance requirements for TSS and the wider group What's in it for you? •Opportunity to learn new skills and progress your career.•The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice•Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform•Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and

Job Description Infrastructure Solutions Architect The primary role of the IT Infrastructure Solutions Architect, is to ensure all IT Infrastructure applications architecture and design, systems and software Integration, functional requirements gathering, whether from inception or enhancements, are delivered on-time, aligned to industry standards, redundant and simplified by design, as well as being delivered cost effectively, whilst ensuring project delivery meets architectural objectives. Responsible for providing hands-on design and technical leadership to the global IT and business related teams, with a solid technology background, experience in capability and data models, domain driven design for application strategy, across all phases of the software development lifecycle. Additional responsibilities include ensuring IT Infrastructure and application design are secure, reliable, and regularly reviewed. This role will also develop and enhance relationship management with key service partners, independent contractors, vendors, and suppliers. Key Responsibilities/Tasks: • Lead the architecture design, and delivery towards consolidation of O365 amongst operating companies globally. • Lead the architecture and design towards implementation of a robust, cost-effective disaster recovery solution for all key business applications globally. • Ownership of the workflow design between core system applications and functions. • Ownership of end architecture target designs with viable interim states. • Ownership of data integration complexity, with an aim of simplification. • Ownership of architectural and operational design and roadmap. • Ensure solutions are secure by design, with minimum customisation (as needed). • Support and train technical / business leads across functions, using agile decision making. • Responsible for ensuring the correct technical solutions and products are chosen. • Responsible for documenting the technology landscape, interfaces, and data flows. • Responsible for ensuring new and modified services, occur in a planned, controlled, and timely manner, with emphasis on design and implementation concepts. • Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. • Develop and maintain a comprehensive understanding of IT transformation related projects and programs, to ensure application of appropriate governance processes are aligned. • Maintain and up to date solution architecture diagrams / workflows and documentation for all key IT programmes, projects and ongoing BAU activities. • Provide timely reports to management and key stakeholders on projects progress, and risks to delivery including non-compliance issues. • Collaborate with the director of IT, ensuring IT security policies & practices are adhered to within all regions and groups. Skills/Competencies Required: • Microsoft / AWS architecture (recent experience) • Agile methodology / delivery • Experience with interacting with business and technology leaders. • Experience designing physical data models (relational SQL desirable) • Experience rolling our mid-large platforms from inception to production. • SQL, Java, Oracle, Kubernetes exposure. • Hardware and software virtualisation techniques • Excellent written and verbal communication skills • Prior experience in a complex IT infrastructure environment • Excellent analytical abilities and innovative problem-solving skills. • Excellent interpersonal skills and strong abilities to develop and enhance relationships with clients and peers. The Client is based in Central London. This is a hybrid role - 3 days per week in the office. The salary for this position circa £55K - £65K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description Project Manager with Digital Banking Operations and Artificial Intelligence AI We are seeking a Project Manager with Digital Banking Operations and Artificial Intelligence (AI) Projects experience to join our Client a bank based in Central London. This is a full-time role located in London, with flexibility for some remote work. As an AI project manager, you be responsible for overseeing and managing the implementation of AI projects within our digital banking operations. You will collaborate with cross-functional teams to define project goals, develop project plans, allocate resources, track progress, and ensure timely and successful delivery of projects. Experience and Qualifications • Previous experience in project management, preferably within the banking or financial services industry • Strong understanding of digital banking operations and Artificial Intelligence AI technologies • Proven track record of successfully delivering complex projects on time and within budget • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams • Strong problem-solving and decision-making abilities • Knowledge of agile project management methodologies • Experience with data analysis and reporting • Ability to adapt to changing priorities and work well under pressure • Project management certification (e.g., PMP) is a plus • Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement • Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. • Sentiment Analysis: Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention • Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. • Predictive Analytics: Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation • Credit Scoring: AI can evaluate creditworthiness more accurately by analyzing a wider range of data points. • Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services • Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. • Marketing Campaigns: Use AI to target customers with tailored marketing campaigns based on their transaction history and preferences. 5. Risk Management • Risk Assessment: AI can analyze market trends and economic indicators to provide early warnings about potential risks. • Compliance Monitoring: Automate compliance checks and monitoring to ensure adherence to regulations and reduce the risk of non-compliance penalties. 6. Operational Efficiency • Process Automation: Use robotic process automation (RPA) to handle repetitive tasks such as data entry, account reconciliation, and report generation. • Workflow Optimization: AI can optimize workflows by identifying bottlenecks and suggesting improvements. Implementation Strategy • Assessment: Evaluate the current state of digital banking operations and identify areas where AI can add value. • Pilot Projects: Start with pilot projects to test AI applications in a controlled environment. • Scalability: Ensure that AI solutions are scalable and can handle increasing volumes of data and transactions. • Employee Training: Train staff on AI tools and their applications to ensure seamless integration. • Continuous Improvement: Regularly update AI models and algorithms based on new data and evolving business needs. Challenges and Considerations • Data Quality: Ensure high-quality data for accurate AI predictions and analysis. • Regulatory Compliance: Stay compliant with financial regulations while implementing AI solutions. • Customer Trust: Maintain transparency in AI-driven decisions to build and maintain customer trust. • Integration: Seamlessly integrate AI with existing banking systems and processes. The main emphasis of this position to is harness the data from a variety of data tables at the bank and collate a Data Lake from which to extract a variety of AI reports to increase the banks customer strategy. By strategically implementing AI in these areas, a Digital Banking Operations Manager can greatly improve the efficiency, security, and customer satisfaction in digital banking operations. The position will be hybrid 3 days a week in the office. The salary is negotiable depending on experience but probably in the range £80K - £120K plus benefits. Do send your CV to us in Word format along with your salary and notice period.

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2 nd and 3 rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1 st and 2 nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Officer - Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the Company's IT systems and for providing efficient desktop support to number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities: • Diagnose and resolve technical issues • Provide recurrent IT security education/training to users • Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. • Coordinate and conduct IT training and orientation programs for users. • In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. • Set up and configure desktops, laptops, printers, IP and landlines phones • Manage the IT procurement activities • Ensure all software purchased licensing is recorded and maintained. • Report faults and maintaining logs on servers, desktops and laptops. • Ensure all logs for equipment and users are maintained. • Work with vendors to diagnose, reproduce, and resolve technical problems. • Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response. • Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED • Windows and MacOS troubleshooting skills • Experience with Google Workspace and Office365 • Networking troubleshooting • Analytical and Organisational skills • Ability to work under pressure. • Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. • Ability to multi-task and work well in a multicultural team. • Exceptionally detail focused • Impressive verbal and written communication skills • Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

Job Description JDA Software Enterprise Architect We have a new opportunity for a Enterprise Architect role which is a remote opportunity so candidates can work from any location but must be technically strong. Should have the supply chain, expertise. This is a Technical role for someone like a Senior Manager/Director level role to be the Enterprise Architect on a project of work with our client to sort out their architecture for their supply chain. Specifically it is the supply chain from the warehousing operations and downstream from there to customers. The Client has JDA Software at the moment but are looking to re-architect the whole space. The ideal candidate would have 10 - 15 years of architecture experience and have warehousing/ supply chain experience in their background as well. Should have strong communication skills and technical acumen to and be able to suggest & develop/implement new suitable technology stack. Rate for this assignment will be in the range £400 pd to £750 pd. The duration for this role will be 3 months initially. Please send your CV to us for this assignment in Word format along with your daily rate and availability.