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Job Description IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem-solving skill • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self-motivated and an innovative mindset Experience: • 3 to 5+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

Job Description Network Infrastructure Support Engineer The role of the IT Infrastructure Engineer is to manage day to day activities to develop, deliver and support the infrastructure and upgrades needed to deliver this programme. You will be part of the 10 people UK ICT team but be assigned to the programme on a full-time basis. Provide technical and project management support Define, manage, track and proactively deliver technical solutions to achieve project goals Implement technical changes and solutions into the Companys environments Ensure all solutions are in line with Company policies and standards Act as interface between the project and BAU support team Fully document all solutions and activities You will be report to the Head of Global Infrastructure and the European IT Director Excellent communication skills, including including written and verbal You will have an understanding of ITIL, Prince 2 practices. Must have a MCP certification along with at least 5 years experience of desktop and application rollouts Ability to think creatively and problem solve and ability to work under pressure Must be able to document solutions and support users through system changes Should have effective time management and organisational skills Ability to learn knowledge of new systems quickly and apply them in the work environment Previous experience of supporting a school environment - desirable Should have the following technical skills: Microsoft Active Directory, Office 365 administration Windows 10 operating system Azure Portal Microsoft Intune uniFLOW management software Meraki Access Points Knowledge of SIMS.net - desirable Knowledge of education applications - desirable The position will be based in Milton Keynes with travel to various locations in the UK. The rate is negotiable. This is a 6 month contract assignment based in Milton Keynes. Please send your CV along with a daily rate and availability.

Infrastructure Support Engineer (Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Chippenham. Your future duties and responsibilities We are looking for a talented and motivated Infrastructure Support Engineer to join our team. This role involves providing hands-on support for critical infrastructure systems, ensuring their reliability and security. You will work with cutting-edge technologies and participate in an on-call rota to support business-critical systems 24/7. Key Responsibilities: -Provide technical support for VMware platform, Tanzu, Dell VxRail, and Dell Data Domain. -Troubleshoot key management systems like HashiCorp Vault and Thales HSM. -Support privileged access management solutions (BeyondTrust) and SSO systems (KeyCloak). -Have a foundational knowledge of network principles. System Maintenance: -Administer and maintain Windows Server 2022 and Hyper-V. -Monitor system performance and conduct routine maintenance. -Contribute to disaster recovery and business continuity strategies. Collaboration & Documentation: -Work with senior engineers and cross-functional teams to enhance infrastructure. -Maintain thorough documentation for systems, configurations, and processes. On-Call Support: -Participate in an on-call rota to resolve critical incidents outside of business hours. Required qualifications to be successful in this role Required Competencies: -Experience in Defence or a highly regulated environment. -Infrastructure or support engineering experience. -Relevant certifications or a willingness to pursue them (VMware, Microsoft, Security). -Strong communication and teamwork skills. -Familiarity with Hyper-converged Infrastructure. Desired Competencies: -Understanding of cross-domain technologies (Tiger Traps, Garrison, OpsWat, NiFi). -Exposure to DevOps tools (GitLab, Harbor, FluxCD, Kubernetes). -Familiarity with Elastic for monitoring and analytics. This is an exciting opportunity to work with advanced infrastructure technologies in a dynamic environment. If you have a passion for supporting and optimising critical IT systems, we'd love to hear from you! #LI-SB2 #LI-UKA Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

2nd/3rd Line Support Engineer Tiverton Hybrid Working - 2-3 days a week from home £30,000-£32,000 + Progression + Training + Hybrid Working + Bonuses + 33 Days Holiday Excellent opportunity for a 2nd/3rd Line Support or Infrastructure Support Engineer to join a rapidly modernising business offering excellent progression routes, dedicated time in your working week for self-development, and a hybrid working schedule set up you! This company are at the forefront of their industry. They've build a reputation for quality and innovation over their 50 year history. They're in the process of modernising several areas of the business so they can remain at the top of the sector! In this role you will report directly in the Head of IT. You'll be hands on with the day to day of Infrastructure and occasionally support to users, but the focus of this position will be to find technology solutions to problems before they become \"must-fix\" issues for the group. The ideal candidate will be very familiar with Microsoft 365, Routing, Switching, Firewalls, LAN/WAN, and some exposure to Azure. Candidates must be commutable to Tiverton 2-3 times a week. This is a fantastic opportunity to join a stable and supportive business offering a highly interesting position, plenty of opportunities for personal development and growth, and an excellent progression route through the business! The Role: *2nd/3rd Line Support Engineer/Infrastructure Support Engineering *Hands-on and technical *Researching tech solutions that could solve issues in the business *Hybrid working - 2-3 days in a week The Person: *Good experience with 2nd/3rd Line Support or Infrastructure Engineering *Experience with MS365 *Routing, Switching, Firewalls, LAN/WAN *Azure *Commutable to Tiverton 2-3 days a week Reference Number: BBBH251576 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.