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Job Description Project Manager with Digital Banking Operations and Artificial Intelligence AI We are seeking a Project Manager with Digital Banking Operations and Artificial Intelligence (AI) Projects experience to join our Client a bank based in Central London. This is a full-time role located in London, with flexibility for some remote work. As an AI project manager, you be responsible for overseeing and managing the implementation of AI projects within our digital banking operations. You will collaborate with cross-functional teams to define project goals, develop project plans, allocate resources, track progress, and ensure timely and successful delivery of projects. Experience and Qualifications • Previous experience in project management, preferably within the banking or financial services industry Strong understanding of digital banking operations and Artificial Intelligence AI technologies Proven track record of successfully delivering complex projects on time and within budget Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams Strong problem-solving and decision-making abilities Knowledge of agile project management methodologies Experience with data analysis and reporting Ability to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelors degree in a relevant field Areas to Consider 1. Customer Service Enhancement • Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis: Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention • Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics: Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation • Credit Scoring: AI can evaluate creditworthiness more accurately by analyzing a wider range of data points. Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services • Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns: Use AI to target customers with tailored marketing campaigns based on their transaction history and preferences. 5. Risk Management • Risk Assessment: AI can analyze market trends and economic indicators to provide early warnings about potential risks. Compliance Monitoring: Automate compliance checks and monitoring to ensure adherence to regulations and reduce the risk of non-compliance penalties. 6. Operational Efficiency • Process Automation: Use robotic process automation (RPA) to handle repetitive tasks such as data entry, account reconciliation, and report generation. Workflow Optimization: AI can optimize workflows by identifying bottlenecks and suggesting improvements. Implementation Strategy • Assessment: Evaluate the current state of digital banking operations and identify areas where AI can add value. • Pilot Projects: Start with pilot projects to test AI applications in a controlled environment. • Scalability: Ensure that AI solutions are scalable and can handle increasing volumes of data and transactions. • Employee Training: Train staff on AI tools and their applications to ensure seamless integration. • Continuous Improvement: Regularly update AI models and algorithms based on new data and evolving business needs. Challenges and Considerations • Data Quality: Ensure high-quality data for accurate AI predictions and analysis. Regulatory Compliance: Stay compliant with financial regulations while implementing AI solutions. Customer Trust: Maintain transparency in AI-driven decisions to build and maintain customer trust. Integration: Seamlessly integrate AI with existing banking systems and processes. The main emphasis of this position to is harness the data from a variety of data tables at the bank and collate a Data Lake from which to extract a variety of AI reports to increase the banks customer strategy. By strategically implementing AI in these areas, a Digital Banking Operations Manager can greatly improve the efficiency, security, and customer satisfaction in digital banking operations. The position will be hybrid 3 days a week in the office. The salary is negotiable depending on experience but probably in the range £80K - £120K plus benefits. Do send your CV to us in Word format along with your salary and notice period.

IT Support Engineer 4 Day Week (3-day Weekend) - On-site Chippenham £30,000 - £35,000 + Bonus + Holiday This is an excellent opportunity for a hands-on IT Manager with a proven track record in Infrastructure and 2nd Line Support to join a family run manufacturing business, where you will play a key role in on-site IT maintenance. This company are specialist manufacturers of high-quality safety footwear, having evolved into industry leaders known for their innovative designs and commitment to safety. To achieve their growth goals, this company are looking to bring in an on-site IT Project Manager, to support the overall infrastructure. In this varied role you will be solely responsible for being a hands-on IT Manager, looking after maintaining both physical and cloud-based IT infrastructure, alongside overseeing networks and wireless connectivity. This includes establishing and maintaining cybersecurity best practices, such as patch management, vulnerability tracking, and threat mitigation. Lastly, you will be required to lead critical IT projects like ERP and CRM system upgrades, software integrations, and cloud migrations is also essential. The ideal candidate will have a proven track record within IT Project Management and 2nd Line Support abilities. Having a focus on IT infrastructure, including Azure, servers, networks, and endpoints, with a technical understanding of LAN/WAN networks. Given the on-going transition of ERP from Dynamics to Business Central, knowledge of both would be beneficial. Lastly, proficiency in managing and optimising M365 tools and Power BI, as well as implementing automation solutions, is also necessary. This is a fantastic opportunity for an IT Manager to join a family run manufacturing business, looking to take on their first permanent on-site IT support. The Role: • Manage physical & cloud IT infrastructure.Oversee networks & wireless connectivity.Implement cybersecurity best practices.Lead IT projects (ERP, CRM, migrations).4 Days Week (3 Day Weekend) The Person: • Proven IT Management & 2nd Line skills.Focus on IT infrastructure (Azure, servers, networks, endpoints, LAN/WAN).Knowledge of Dynamics & Business Central (ERP).Proficient in M365, Power BI, & automation. Reference Number: BBBH To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

IT Manager 4 Day Week (3-day Weekend) - On-site Chippenham £30,000 - £35,000 + Bonus + Holiday This is an excellent opportunity for a hands-on IT Manager with a proven track record in Infrastructure and 2nd Line Support to join a family run manufacturing business, where you will play a key role in on-site IT maintenance. This company are specialist manufacturers of high-quality safety footwear, having evolved into industry leaders known for their innovative designs and commitment to safety. To achieve their growth goals, this company are looking to bring in an on-site IT Project Manager, to support the overall infrastructure. In this varied role you will be solely responsible for being a hands-on IT Manager, looking after maintaining both physical and cloud-based IT infrastructure, alongside overseeing networks and wireless connectivity. This includes establishing and maintaining cybersecurity best practices, such as patch management, vulnerability tracking, and threat mitigation. Lastly, you will be required to lead critical IT projects like ERP and CRM system upgrades, software integrations, and cloud migrations is also essential. The ideal candidate will have a proven track record within IT Project Management and 2nd Line Support abilities. Having a focus on IT infrastructure, including Azure, servers, networks, and endpoints, with a technical understanding of LAN/WAN networks. Given the on-going transition of ERP from Dynamics to Business Central, knowledge of both would be beneficial. Lastly, proficiency in managing and optimising M365 tools and Power BI, as well as implementing automation solutions, is also necessary. This is a fantastic opportunity for an IT Manager to join a family run manufacturing business, looking to take on their first permanent on-site IT support. The Role: • Manage physical & cloud IT infrastructure.Oversee networks & wireless connectivity.Implement cybersecurity best practices.Lead IT projects (ERP, CRM, migrations).4 Days Week (3 Day Weekend) The Person: • Proven IT Management & 2nd Line skills.Focus on IT infrastructure (Azure, servers, networks, endpoints, LAN/WAN).Knowledge of Dynamics & Business Central (ERP).Proficient in M365, Power BI, & automation. Reference Number: BBBH To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Job Description Director of ERP and CRM MS Dynamics 365 - London The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software package integrated to D365 F&O and CRM. and legacy ERP applications (Navision, DataFlo) . The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: • Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSIs technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead Dynamics365 F&O and CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: • Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: • Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation -including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range £90K - £110K plus benefits. The position will be based in Kings Cross London - with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.