Find your next tech and IT Job or contract role.

Job Description Project Manager with Salesforce - Central London Our Client is a global brand with the UK head office in Central London. They are now looking to recruit a seasoned Project Manager with at least 5 to 10 years experience as a Project Manager with experience of the full project life-cycle. Must have at least 3 to 5 years experience of working on Siebel or Salesforce projects. • Experience as PM, Product Owner or Senior BA with an enterprise CRM package (preferably Siebel or Salesforce) is a MUST • Experience as PM, Product Owner or Senior BA with an enterprise data warehouse and business intelligence tool (preferably Oracle products like OBIEE or Hyperion, or SAP Business Objects) is preferred • Minimum Bachelor degree in IT or Business • Minimum 5 years IT Project Management experience, preferably within Transformation Programme environment, ideally within the following sectors; Marketing, Creative, Information Technology or Fine Art • Experience in Change Management delivery • Experience in decommissioning legacy applications • Strong business acumen • Business planning, strategic prioritisation and pipeline management • Highly organised and capable to operate in a multi-stakeholder, fast paced environment • Exceptional written and oral communication skills - ability to conduct 'one on one' business as well to present in front of large, senior audiences • International (ideally Global) business exposure • Business English required; additional languages preferred Salary will be in the range £60K to £75K depending on expertise. Will be based in Central London. Please send your CV to us in Word format.

Job Description Dot .net Software Engineer with Azure Devops Our Client is an international company who are looking to recruit a Lead Software Developer with Dot net technology coupled with SQL Server and Azure and Devops. You must have at least 5 years solid expertise in software engineering using .net Core. The following are the key skills that the Client will require: Proficient in .Net Core, ASP.Net Core. C#, WPF, Web API, WCF, SQL Server (T-SQL), PowerShell, HTML, JavaScript Should have working knowledge on Azure Service Bus and Rabbit MQ Proficient in CI/CD and release management using Azure pipeline (Infrastructure as Code using ARM templates). Should have experience in the implementation of microservice/micro database projects. Good working knowledge of Azure cloud services and moving on-prem applications to the Cloud. Should have good knowledge of PowerShell, Reporting Services (SSRS) Good knowledge about Containerization (Kubernetes/Docker). The duration of this assignment will be between 6 to 12 months. The position will be based in Victoria London albeit remote for the next few weeks. Please do send your CV to us in Word format along with your daily rate and availability.

End User Computing Engineer: Pay of £35,678 plus 28.97% employer pension contributions, flexible hours, and great work life balance. DWP. Digital with Purpose, This is a great opportunity to join our community of experts at DWP Digital as an End User Computing Engineer. End User Computing is how we describe all the stuff that might otherwise be called Help Desk, or Tech Support, or Desktop support. It's everything from rolling out and optimising new hardware, to solving day to day user issues. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support some of the most vulnerable people in our society. We're driving a once-in-a-generation transformation of government services used by millions of people. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. Delivery. Work. Projects. If you want pace, variety, challenge and the chance to help people with IT solutions, then you've come to the right place. You'll be part of our User Support Services team. We lead, run and maintain effective and efficient 1st line support, providing high quality, consistent Digital support services to circa 94k DWP colleagues and some exec support to our VIPs. You'll be based at our Caxton House Tech Bar, the role involves providing face to face Level 1 IT support to colleagues on-site in our London hub. We deliver via an Omni channel support model that includes Voice, an On-line Portal and On-site Services. You'll be joining of a thriving Service Management community. We'll give you access to all the support and learning you need to grow your skills and career, and to help your team be at their best. What are we looking for? We're looking for people with incident management experience and we will assess you against the following three things from our list of 'Behaviours'. Communicating and Influencing Working Together Making Effective Decisions Details. Wages. Perks. This role will be based in our brilliant digital hub in London. In return for your skills, we offer a competitive salary of £35,678. You'll be eligible for a brilliant civil service pension with employer contributions worth 28.97%. You'll get a generous leave package starting at 24 days , rising to 26 after 1 year, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.

Job Description Web Designer and Developer - Central London Our Client an international company is looking to recruit a Web Developer with at least 4 years experience. The Client would like to see at least 3-4 years of experience as a web developer, with specific experience creating, implementing, and sustaining responsive websites. You should be proficient in JavaScript, jQuery, HTML, CSS/SCSS, Shopify (working with liquid files), and related technologies. Experience in AWS (Lambda, S3, API Gateway), Node/NPM, and with SQL and/or NoSQL databases is also desirable. • A working knowledge of CMS implementation and server-side programming languages is required. • Solid knowledge of performance improvement and optimization best practices. • A strong sense of how to create and manage easy to use WP backend environments for our website admins. • Established Shopify development experience, including custom themes, modifications to existing elements, and a fundamental understanding of Shopify Liquid template language and its API / Application ecosystem. • Knowledge in data migration and synchronization between Shopify + WP instances. • Deep understanding of web design, ecommerce solutions, development process, and third party applications (integrations with warehouses/distribution, ERPs, POS systems, etc.) • Familiarity with A/B testing, SEO and data-driven practices. • Familiarity with analytics tools such as Google Analytics, GTM. • Familiarity with WCAG and ADA (Americans with Disabilities) accessibility best practices for web. • Can work and stay well-organized between a variety of projects. • Ability to work independently to solve technical problems, mitigate risk, make decisions, and communicate effectively under tight deadlines and challenging situations. • Approach all projects with a positive attitude and a problem-solving perspective. This is an exciting new role - based in Central London. The salary for this role will be in the range £50K - £65K + Benefits. Please do send your CV to us in Word format along with your salary and availability.

Job Description UX Designer - Central London Our Client is seeking to recruit a seasoned UX Designer professional with at least 3 to 5 years experience in UX design. They are looking for a product or UX Designer to join the London team. Purpose Provide Expert leadership and contribute to Practice growth. Represent the practice in client meetings and pitches, shape the engagement and oversee the design execution, build and mentor the team. Be a design leader who will advocate about design inside and outside of the company. Key responsibilities • Lead design of all digital projects in their development stage, oversee the selection of wireframing and prototyping tools, conduct lean user test when required, and provide evaluation criteria to discover users' needs. • Synthesize qualitative and quantitative data to derive personas, use cases, concepts, user journeys and information architecture - all leading to service, product or UX strategy. • Understand and incorporate complex technical and business requirements into compelling experience driven solutions. • Create prototypes based on high-level business, functional, and technical requirements. • Collaborate with Engineering teams and Product Management to ensure the best creative solutions are realized, implemented and delivered. • Keep abreast of latest practices, techniques and emerging technologies within the industry and employ these to develop ideas and inspire creative concepts. • Act as a design advocate internally and externally. Experience • Mid to Senior UX or product designer with over 3 years of experience working for respected clients on complex problems. • Working knowledge of lean UX processes. • Experience in interface design for desktop, tablet, and mobile. • Experience of working in an Agile environment is desired. • Proven design track record and design agency experience. • Experience in leading teams and managing design outputs through development process. Requirements • Background in UX or product design with portfolio representing that work. • Bachelor's degree or equivalent. • World class design skills. • Working knowledge of lean UX activities, from research to prototyping. Note, this is a 'hands on' role and the know how is equally important to the ability to communicate the value of the process and activities taken. Based in Central London. Salary will be in the range £45K - £55K plus benefits. Please send your CV to us in Word format along with your salary and availability.

Job Description Front End Developer with Java - Central London Our Client is looking to recruit a Front End Java developer with at least 3 to 5 years solid development experience. Must have the following skills: HTML, XHTML, HTML5 ** CSS2, CSS3 ** JavaScript ** AJAX ** JSON, JSONP ** XML, XSLT, XSD ** jQuery and extensive use of plugins Social Media APIs and aggregators e.g. GIGYA OO Design and Programming Web debugging experience and tools Responsive web design This is a 3 month assignment. Please send your CV in Word format along with daily rate.

Lead Service Designer Pay up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understand user needs and help others to do understand them too, so that collectively we can design Universal Credit and other services to support those needs. Align and lead the communication with Lead Product Managers and policy colleagues to define the user journey and articulate the vision for products and services. Engage and manage stakeholder needs across different areas with a focus on heading discussions at senior departmental level. Demonstrate strong working knowledge of service design in practice as a recognised industry expert and help others to understand its value for both service users and in helping the Department to meet its business objectives. Lead design direction based on evidence. Drive the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints. Analyse research findings, data, insight gathering, critical thinking and concept generation. Understand as-is service design and identify improvement opportunities. Analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes. Drive the communication of insights and stories around the strategy and concepts being designed to senior stakeholders and management. Use prototyping methods to communicate and share ideas and concepts with real users to encourage collaboration and iterative processes. Lead the adoption of best practice and build a strong open and collaborative culture within the Department and feed into the design community. Analyse and identify cost saving opportunities whilst implementing best practice service design. Define the service design approach and key items on the design agenda, working to implement best practice. Actively provide support and mentor team members whilst developing appropriate training to support designers. Lead the capability and promote service design in and beyond the Department. Support recruitment for the DWP Digital Product design community. You and your role As a Lead Service Designer, you will be the forefront of emerging policy and business strategy for our Universal Credit (UC) service, leading and supporting a team of service designers to create user-centric systems and services, guided by evidence. You will be shaping our design strategy, transforming insights in design concepts, leveraging protoyping methods to share ideas and drive collaboration. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, London and Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,957. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £24,363 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Company client currently working with a number of our insurance clients actively recruiting for Credit Controllers. The Credit Control team is a key part to every business where you work closely with other divisions for a successful outcome.We are looking for professionals with an insurance background who have the below experience. * Knowledge of the London Insurance and Reinsurance products. * Analysing and reviewing trends , providing recommendations to reduce the overdue debt. * Ensuring premium debts are collected when due. * Handling and following up queries (internal and external). * Sending and reconciling monthly broker statements. * Processing cash receipts in an underwriting system. * Able to communicate and liaise with other team across the business.Other Key skills required: * High levels of computer literacy including strong Microsoft Excel skills. * Able to work accurately and quickly with a high level of attention to detail. * It would be advantageous if you had experience with underwriting systems. (Desired not required). * Have a proactive attitude and ability to manage priorities effectively.If you have insurance experience in the London market , and meet the above criteria - please apply with an up to date CV that includes your experience relevant to this role. A consultant will reach out to suitable applicants to discuss in more detail. #LI-PB1

Location: Camden London - £28,389 to £39,035 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent We're one of LinkedIn's Top Companies 2024 This is an exciting time to join our team and be part of something amazing. If you have exceptional customer service skills and want to make a real difference to peoples lives then this could be just what you've been looking for! Following an internal promotion we're looking for a Service Desk Analyst (Deskside) to join us. With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet & mobile support (Android and iOs), you'll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices. You'll provide on-site technical support and assistance to customers at the group's offices, sheltered housing schemes (known as LiveSmart) and other nationwide locations where Clarion provides corporate IT services, working closely with the Service Desk and other DDaT teams to deliver high quality location-based support. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills and Mobile Device Management system experience and Video Conference system support experience, you'll need to be proficient in providing end-user support for network-related queries and hardware setup. If you have excellent organisational skills, high attention to detail and the ability to plan and manage multiple changing priorities then we want to hear from you now! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click to visit our website to dive in and find out more about us and the benefits we offer. Closing Date: Sunday 12th January 2025 at midnight. This role is based at our offices in Camden. Occasional travel required. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique, and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Job Description: PMO Lead - Cyber Security Assurance Workstream Contract: Outside IR35 Location: Hybrid/London Period: 50-60 days from early Jan 25 Clearance: Active UK SC clearance required (no sponsorship/reactivation is provided) Identifi Global are partnering with a leading consultancy client bidding for a significant public sector programme of work. As part of this process, we are seeking to engage with experienced PMO Leads holding current UK SC security clearance , who are interested in joining the consultancy's delivery team if the bid is successful. The role will involve establishing and managing a Project Management Office (PMO) to support the delivery of a cyber security review and assurance workstream. This includes implementing governance frameworks, managing risks, ensuring effective reporting, and driving project efficiency across the workstream. The engagement would be outside IR35, with an estimated duration of 50-60 days. The ideal candidate will have a strong background in setting up and managing PMOs in the public sector, particularly in cyber security or similarly regulated environments. Essential skills include expertise in project governance, risk management, and stakeholder engagement, as well as familiarity with public sector delivery methodologies such as PRINCE2, MSP, or Agile. Current UK SC security clearance is mandatory. This is a good opportunity to join a dynamic consultancy team and contribute to a critical public sector programme, contingent upon the successful outcome of the bid.

Job Title: Senior Support Application Engineer Location: Remote, UK Salary: Competitive Job Type : Full Time, Permanent About The Role: Our 2nd Level Support team provides support to customers and business by researching, diagnosing, troubleshooting issues and resolving incidents for both Legacy & Next Gen Interact Platform in EU and North America region. We provide a specialised level (a deeper understanding of systems, technology and applications) of support to triage issues beyond basic troubleshooting that require a higher level of technical expertise. You will proactively monitor our platform health (dashboard, monitors, alerts, etc) to provide quick workaround for critical issues and keep business stakeholders updated promptly in case of any interruption. Our focus is production availability and stability to meet SLA and KPI metrics. Our team is available for 24*7 on-call support for any production outages and severity incidents. This position will provide 2LS (Second Level Support) to our global team. '-Provide production support for AWS Cloud & Nextgen Platform (Basic Java or any other programming skills, PL/SQL and basic Mobile app knowledge is mandatory)'-Develop and maintain PL/SQL scripts to retrieve data for troubleshooting, analysis and reporting'-Follow standards for IT Infra administration and AWS operation including the scheduling, running, monitoring, logging, management of errors'-Recovery from failures, and validation of outputs to target systems'-Experience with data modeling concepts and familiarity with data modeling & data configuration tools'-Sound Knowledge in API & Micro services'-Hands on experience in automating manual support operations'-Perform root cause analysis for application incidents'-Perform daily maintenance and monitoring tasks, which allow the smooth running of systems, and prevent problems from occurring'-Provide On call Support (as part of roster)'-Support Ticket (Incident) management'-Identify and develop utility software that can help automate and pro-actively manage the support status of business applications'-Assist with maintaining metrics, key performance indicators (KPIs) and service level agreements (SLAs) to highlight the data as a basis of operational analysis and decision making'-Contribute and maintain 2LS Support operations service guides, policies and procedures'-Participate in collaborative working relationships at all contact levels of the company; effectively communicate progress/challenges to appropriate personnel.'-Comply to information security/privacy compliance requirements and business needs into enterprise-wide data security/privacy standards and policy. Qualifications Required: '-Bachelor's degree or comparable experience may be considered in lieu of degree requirement.'-2+ years of IT experience with focus on support operations'-Exceptional verbal and written communications'-Demonstrated passion for problem solving; Ability to work autonomously in a fast-paced environment with multiple priorities and deadlines.'-Preferred experience with Atlassian products including JIRA and Confluence'-Preferred experience with various IT Service Desk technologies: including ServiceNow'-Must possess a high degree of integrity and maintain confidentiality of key information.'-Experience with distributed teams in various timezones.'-Knowledge of IT governance and operations. Candidates with experience or relevant job titles of; Electronics Engineer, Application Support Engineer, Technical Support Engineer, Application Support, Installation Support, Trouble Shooting, Applications Engineer, Computer Applications Engineer, will also be considered for this role.

Financial Crime ManagerCity of London Company client partnered with a leading Global insurance business in the search for an experienced Financial Crime Manager. This role is London based and hybrid. Main Responsibilities: * Conducting thorough investigations into potential violations of sanctions regulations. * Implementing compliance policies and procedures to monitor developments. * Monitoring transactions to ensure compliance with law and regulation. * Build out the financial crime framework. * Providing training and guidance to staff on sanctions compliance. * Collaborating with internal stakeholders to ensure adherence to sanctions requirements. * Provide compliance training to staff. Key Skills: * Strong technical knowledge of Financial Crime. * Previous experience within the insurance industry. * Strong knowledge of Financial Crime regulations and sanctions requirements in the EU/ UK. * Proactive in your approach. * Excellent analytical and investigative skills. * Ability to communicate effectively and provide guidance on compliance matters. * Detail-oriented with a strong focus on accuracy and compliance.

Home based role Help strengthen our team as our Senior SOC Analyst to work on an exciting Cyber Transformation Project. Home based role. A great opportunity to join our team as our Senior SOC Analyst to be responsible for handing security incidents received/escalated from the SOC Analyst (Tier 1 or Tier 2) and perform a business impact analysis on the security incident. As well as working on our Cyber Transformation Project. We are looking for a strong technical background, possibly IT Engineering or Systems Administration (cloud and on-premises), coupled with security experience to bring a multi-faceted set of skills to Capita's Cyber Security toolsets. An excellent working knowledge of MS Sentinel is a must from both an operational analyst's perspective and a technologist, whose responsibilities include build, deploy, run and improvement. Your expertise and experience will have been developed from core IT skills such as Networking, Compute, Database, Scripting languages and Cloud technology. The role sits across the full end to end process of building, delivering and running Cyber Security Services that leverage Microsoft Security products in addition to market leading security vendors, thus adaptability and enthusiasm to adopt new challenges and technologies on your own initiative is essential. You will also support the initial implementation of new security related Microsoft technologies, including Microsoft Sentinel, MDE, MDI and Defender for Cloud. As well as undertaking some devops tasks. What You'll Be Doing: •Oversee completion of day-to-day checklist(s), including log review, management report scheduling & running, alert analysis, and escalation follow up.•Perform advanced event and incident analysis, including baseline establishment and trend analysis.•Manage a number of analysts as part of a virtual team of L1 and L2 analysts, including objectives setting, performance management / reviews, training & development, and BAU activities including shift cover etc•Support on-call arrangements as part of a Rota, to support L1 Analysts working out of hours.•Support Major Incident Response activity, from a Protective Monitoring perspective, including supporting teams in identification, containment, and remediation of security related threat.•Identify opportunities for SOC and client SIEM platform configuration improvements, use case development, monitoring rule creation, tuning & optimization.•Assist in architectural design to facilitate the onboarding of new information systems, including the assessment, parsing, onboarding of log sources, and use case and rule development. What we're looking for: •Experience in managing Microsoft Sentinel as an MSSP, including Lighthouse, and management and multi-customer environments using DevOps•Level 3 SOC Analyst / Senior Cyber Security and/or security operations experience•Experience with SIEM platforms, including IBM QRadar, Microsoft Sentinel and LogRhythm•In-depth experience with Microsoft Sentinel, including use case and rule development, workbook / playbook creation, KQL & Logic Apps / SOAR•Experience of onboarding, tuning, reporting, and configuring SIEM solutions•Experience of threat intelligence•Leadership and mentoring experience and skills•Understanding of low-level concepts including operating systems and networking•Commercial experience in Penetration Testing and / or Security Monitoring•Understanding of networking and infrastructure design•Knowledge/experience of one or more System administration (Linux, Windows, Mac)•Cyber security degree or equivalent experience•Always remaining updated on new threats and developing security standards•Excellent interpersonal skills with the ability to explain technical problems to non-technical business stakeholders at all levels.•Strong written and oral communication skills•Active or ability to obtain SC clearance Preferred Qualification: •SANS Certification•Experience with NIST assurance/EDR•IT Certifications, including Network+, Security+, AZ-500•Protective Monitoring / SOC Certifications, including CySA+•Cyber Security Certifications, including CISMP, CISSP•Experience with various Microsoft Technologies, including Microsoft Defender for Endpoint, Identity and Cloud About Capita Techn

Job Description Senior Software Developers/Engineers with Python, Terraform and Go Our Client is looking to recruit brilliant Software Developers/Engineers with upwards of 7 to 10 years solid proven track record of developing complex applications with Python coupled with Machine Learning and ideally Go. We're looking to recruit initially 2 excellent Software Engineers to work with an existing team of 4 software developers on a very large strategic consulting engagement. Must be 100% trustworthy with real integrity - this is a highly sensitive project. Key skills Python Machine Learning ideally Terraform Go programming language If you are excellent with developing software with C++ and/or C# etc... then you can easily learn Go. Excellence is vital. Ideally have security clearance. Duration for this assignment will be 3 to 6 months initially with possibility of the role becoming permanent at some point in the future. The Client has offices in Central London and the project is based in Oxford - and are happy with remote working for the foreseeable future. They are absolutely committed to family-friendly operations with diversity & work-life balance. Daily rate for this assignment will be dependent on your expertise - but will be in the range £500 to £2000 per day. Please note we really are looking for the best software developers - the cream of the crop - or crème de la crème. Do send your CV to us in Word format along with your daily rate and availability.

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: • Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. • Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. • Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. • Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. • Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. • Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. • Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. • Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. • Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. • Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. • Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment Based in Central London. The salary for this role will be £25K - £35K. Please send your CV to us in Word format.

Job Description Site Reliability Engineer with Python Our Client looking to bring on a site reliability engineer to help deploy, manage, troubleshoot, and enhance our complex cloud-based set of internal tools and externally managed services for a variety of users across our wide-ranging organization. You will have at least 7 to 10 years hands-on expertise working as a Site Reliability Engineer. You will work closely with IT, product, and engineering to extend and maintain this set of tools and services and to help debug and resolve problems. In addition, the ideal candidate will proactively look for system weaknesses and find ways to resolve them before they can cause production issues via monitoring and data we aggregate through various tools within our organization's IT & DevOps toolkit. Responsibilities • • Keep our suite of internal apps and services up and running or getting it back up and running quickly if a failure were to occur • • Be the technical point person of operational responsibility for two core platforms (one mobile and one web application) i.e. engaging as appropriate upon escalations from the IT support group whether it be problem solving, addressing production issues, enhancing features etc. - collaborating with engineers and others as needed • • Work closely with internal partners and teams as well as external vendors to ensure that we ship software that meets our code quality, security and performance requirements • • Write, update, and use our documentation, including runbooks and/or playbooks • • Help automate existing or build new internal workflows including ongoing infrastructure needs, testing, failover mitigations, and more • • Debug complex problems across our entire web and mobile application stack and advise key stakeholders on solutions, as well as implement said solutions if appropriate. • • Further our internal CI/CD processes to improve release cadence and developer experience • • Participate in the daily / weekly software development process (standups, sprint planning, retros, issue tracking, etc.) • • Actively lead any critical issue post-mortem processes, including coordination of any meetings and further steps to take Qualifications • • 7+ years experience with software engineering, software development, and/or system operations • • Experience debugging complex problems and implementing timely cost-effective solutions • • Experience designing, building, and operating large-scale production systems • • Deep knowledge of Python is preferred, though other languages like Java, Go, Rust, or similar will also be heavily considered • • Experience using source control (Git, GitHub) and feature branching strategies • • Experience with a variety of open-source databases (MySQL, Postgres, Redis, etc.) • • Experience with DevOps engineering and working with container orchestration, such as with Docker or Kubernetes • • Experience with log monitoring and observability via platforms like Sumologic or Cloudwatch • • Experience automating infrastructure, testing, and deployments using tools like CircleCI Configuration management tooling and infrastructure as code knowledge is preferred but not required • • Experience working with AWS services, with knowledge of Azure / Google ecosystems helpful but not required • • Strong familiarity with general modern web and mobile application development, including hands-on experience working with JavaScript (Typescript preferred) and Python stacks • • Cross functional team collaboration experience, especially working with engineers and user experience / product designers, as well as external stakeholders • • Strong skills for weighing and managing scope, risk, quality and timelines • • Strong focus on quality, security, performance, and end user experience This is an exciting position with an exciting organisation based in Central London and New York. The position can be London or New York based. The salary for this position will be circa £80K - £100K. Do send your CV to us in Word format along with your salary and notice period.