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Job Description IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Manage day to day operational aspects of a project and scope. To assist the IT Manager in delivering various IT projects. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Branch\". Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post -incident follow up Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.

Job Description IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem-solving skill • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self-motivated and an innovative mindset Experience: • 3 to 5+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

Job Title: IT Helpdesk Engineer Location: St Asaph, Wales Salary: £28,000 - £35,000 per annum (depending on experience) Job Type: Full time, Permanent Working Hours: 5 days a week, 9am to 5.30pm About Us: Office Equipment Systems (OES) is a leading provider of managed IT, print, and communication solutions. Since 2009, we have been delivering reliable technology services to businesses, specialising in managed print services, IT support, and communications. As one of the fastest-growing companies in our sector, we are proud to be part of the rapidly expanding Flotek Group. We are committed to growth, innovation, and excellence, offering an EMI scheme for all staff to share in our success. About the Role: Based at our regional office in St Asaph, our team plays a key role in providing managed IT, print, and communication services to clients throughout North Wales and beyond. We are seeking an enthusiastic, customer service-oriented individual with experience in the ICT sector, preferably within an IT Helpdesk or IT Support role. In this position, you will be responsible for handling service requests from customers requiring technical assistance, triaging issues to provide immediate solutions where possible, and escalating more complex problems to senior engineers when necessary. The role also includes providing on-site support at customer locations as required. Key Responsibilities: '-Respond to user inquiries and provide technical support via phone, email, or chat'-Resolve issues by applying known solutions or escalating more complex problems to higher-level support'-Investigate and monitor telecoms, ICT, network, workstation, laptop, and application performance issues'-Create and maintain detailed records of user requests and reported issues in a ticketing system'-Prioritise and categorise tickets based on urgency and impact'-Develop documentation and knowledge base articles to assist users in resolving common issues'-Ensure all open cases are updated with relevant information, and customers are kept informed of progress'-Provide excellent customer service by communicating effectively and professionally with end-users'-Attend customer sites to assist with issues that cannot be resolved remotely'-Stay informed on industry trends, new technologies, and best practices through ongoing training and professional development About you: Required Experience: '-Background in ICT with experience in a service desk or IT support role (preferred)'-Strong customer service experience, with excellent verbal and written communication skills'-A team-oriented mindset with a collaborative approach to problem-solving'-Comfortable using CRMs and documentation systems'-A valid Full UK driving licence Remuneration and Benefits: '-Staff Share Equity Scheme (through our partnership with Flotek)'-Employee Management Incentive (EMI) plan for long-term growth'-New customer referral incentive'-On-site parking'-21 days of holiday, increasing to 25 after 4 years of service (+ bank holidays) If you are passionate about technology and delivering exceptional customer service, and you're looking for an opportunity to grow with an ambitious company, we would love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles such as: 2nd Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, IT Support Technician, 2nd Line Support Engineer, Service Desk Technician, Technical Support, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Job Description IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank • To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Fortigate Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. The Client is a bank based in Central London. Please send your CV to us in Word format along with your salary and notice period.

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £22,500 - £27,500 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is not a remote role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: '-Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). '-Setup of new users in Active Directory, Entra and 365 '-VOIP phone setup and configuration (training to be provided) '-Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. '-Resolve first and second-line tickets, escalating cases to senior engineers as necessary. '-Maintain adherence to our high service standards and quality benchmarks. '-Demonstrate exemplary communication and time-management skills. '-Operate both independently and collaboratively within a team setting. '-Provide training and mentoring to staff members and clients when needed. '-Perform device setup, repair, and upgrade tasks in our workshop. '-Conduct routine system inspections, implement updates, and apply patches as required. '-Review backup logs vigilantly; address any failures proactively. '-Assist with larger projects when required. '-Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: '-Minimum of 2 years' and recent experience in IT support roles '-A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. '-Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) '-Windows and Mac operating systems '-Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive '-Microsoft Azure/Entra '-Virtualisation technologies '-VOIP experience '-A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: '-Pension scheme '-Death in service '-£1000 minimum increase each year '-Regular pay reviews '-Celebrate their birthday by having the day off on us '-Water and soft drinks provided "on tap" '-6 hours of free phone counselling, per month, if ever needed through our well-being provider '-Yearly eye tests '-Smart casual dress and branded polo shirts provided '-Free Parking '-Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; I

Job Description IT Senior Systems Support Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. The Client would like the following key skills: CCNP level networking Solarwinds - Service Desk Software experience Experience of Pal Alto firewalls Firemon - Network Security Devices and Policy Management Experience of Avaya PABX systems • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Palo Alto Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Personal skills (Soft Competencies [Core/Leadership]) • Strong interpersonal skills • Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £55K - £65K. Please send your CV to us in Word format along with your salary and notice period.

Job Description IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank • To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Fortigate Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. The Client is a bank based in Central London. Please send your CV to us in Word format along with your salary and notice period.

Job Description IT Senior Systems Support Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. The Client would like the following key skills: CCNP level networking Solarwinds - Service Desk Software experience Experience of Pal Alto firewalls Firemon - Network Security Devices and Policy Management Experience of Avaya PABX systems • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Palo Alto Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Personal skills (Soft Competencies [Core/Leadership]) • Strong interpersonal skills • Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £55K - £65K. Please send your CV to us in Word format along with your salary and notice period.

Job Description IT Infrastructure Engineer 2 nd and 3 rd Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 nd and 3 rd Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem-solving skill Communication • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self-motivated and an innovative mindset Experience: • 3+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Engineer with 1 st and 2 nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1 st and 2 nd Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge High standard support for our VIPs (C - Level and Heads of Departments) Technical Skills Required: Exposure to Market Data, Bloomberg, Trader Support (bonus) Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Know-how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level PowerShell to a moderate level VPN troubleshooting and Support understanding necessary. Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

Job Description IT Support Engineer with 1 st and 2 nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1 st and 2 nd Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of IT knowledge • High standard support for our VIPs (C - Level and Heads of Departments) Technical Skills Required: • Exposure to Market Data, Bloomberg, Trader Support (bonus) • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Know-how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level • PowerShell to a moderate level • VPN troubleshooting and Support understanding necessary. • Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

IC Layout Engineer - Mannheim/ Remote This role with consider candidate based within the EU. An established Semiconductor company and University spin off in the data communication market with offices in Germany and Austria is looking for a Analog IC Layout Engineer. You will join the team and contribute to the Layout of Analog Mixed Signal IC's in advanced process nodes and FinFets. 2 days home office can be provided. In your role as an Analog IC Layout Engineer you will be charged with the Layout implementation for full-custom digital and analog/mixed-signal modules and have the following responsibilities: • Contribute and participate on the continuous improvement of an innovative and automated full-custom work-flow • Work closely and cross-functional across different groups to support a successful and on-time product release As the successful Senior Analog IC Layout Engineer you are industry degree qualified and have at least 5 years of experience in Analog IC Layout the following skills: • Cadence design flow and full-custom EDA layout tools, in particular Virtuoso Layout and DRC / LVS / DFM check procedures • Python, TCL, Skill • Experience in advanced process nodes is essential • Circuit design, schematic entry and simulation experience is beneficial to your application To learn more about this opportunity contact Molly at IC Resources.

Analog IC Designer - Vienna Rare Analog IC Design opportunity based in Vienna! A global infrastructure technology leader is looking for an Analog Mixed Signal IC Designer to join their team in Vienna to contribute to the development of optoelectronic transceivers and sensor products for industrial and automotive applications. In your role as Analog Mixed Signal IC Designer, you will develop new Analog Mixed Signal IC’s from schematic through to layout, top-level, chip characterisation, validation and test development. You will also be involved in the implementation of IC blocks, Digital and Analog interfaces, and DfT as well as the setup of new simulation tools or processes to improve the simulation of Analog Mixed Signal IC’s. As a successful Analog Mixed Signal IC Designer, you are industry degree qualified with at least 5 years of experience within a position as an Analog Mixed Signal IC Designer where you have gained solid skills in Analog Mixed Signal IC Design on schematic as well as Analog Mixed Signal Layout (Cadence, DRC, LVS) level including knowledge of ASIC simulation and verification methods and their implementation during the development cycle and integration of digital blocks into Analog Mixed Signal IC Design. You should be able to define ASIC architecture and manage the full design cycle of an ASIC as well as know how to interface with fabrication, characterisation and testing. Sound knowledge of relevant CAD tools is required. You will work fairly independently and closely cooperate with the ASIC team and with the industrial sensor/transceiver product team. English communication skills, both verbal and written. For further information and to apply please contact Click here to contact this recruiter with your CV and a time for a first call.

I am recruiting for an experienced Analog IC Design Engineer to join a growing organisation in the Nijmegen area. Responsibilities include but are not limited to: • Lead IC planning, risk management, and performance alignment. • Optimise capacitors and LNA performance within ICs. • Conduct high-level simulations. • Serve as the main technical contact between external IC design partners and the RF design team. • Troubleshoot design issues and provide effective solutions. I am looking for a skilled engineer with a strong background in RF/analog IC design, capacitors, and LNAs. For further information, please reach out to Parm Shergill.

An established Semiconductor company and University spin off in the data communication market with offices in Germany and Greece is looking for a Senior Analog IC Designer to join their Design team in Mannheim. This role is remote for an Engineer based in Germany! In your role as Senior Analog IC Designer you will design the analog mixed signal IC's for high speed data interfaces and have the following responsibilities, owning analog/mixed-signal and digital/full-custom building blocks: • Complete design and implementation of analog/mixed-signal and full-custom circuits including schematics, layout, test benches and simulation • Support the verification team in creating functional and real-number models (RNM) • Support the layout implementation • Contribute and participate in the continuous improvement of an innovative and automated full-custom work-flow • Work closely and cross-functional across different groups to support a successful and on-time product release As the successful Senior Analog IC Designer you are industry degree qualified and have strong experience in the following: • Cadence Virtuoso, Spectre and Spice simulations, in total at least 5 years industry experience in Analog Mixed Signal IC Design including skills like ADE Assembler, Python and TCL, Full-custom layout implementation, advanced process nodes is a plus (FDSOI, FinFet) • An Understanding of Serialiser/Deserialiser design and related functionality (PLL, analog frontend) is beneficial to your application. To learn more about this opportunity and to apply please click on APPLY NOW to speak to Ane about the role and your expertise based on your CV!

I am recruiting an Analog IC Design engineer to join a client I am working with in Belgium. Responsibilities will include but are not limited to the following: • Conduct in-depth analysis and design of analog, mixed-signal, and high-voltage integrated circuits, adhering to our internal design standards and quality guidelines. • Develop test hardware and software to evaluate the performance of integrated circuits in our advanced measurement lab. • Collaborate within cross-functional teams, working closely with designers and layout engineers to create state-of-the-art ASIC solutions. • Engage in productive communication with international clients, ensuring the successful completion of projects. • Prepare comprehensive documentation to support the development and testing processes. • Participate in and contribute to project and review meetings on a global scale. Qualifications and Competencies: • Hold a Master's degree in Electrical Engineering with a strong background in microelectronics. • Possess prior experience with tools such as Cadence analog flow, Spectre, and mathematical software like Matlab. • Demonstrate proficiency in both oral and written English communication. • Exhibit exceptional analytical and problem-solving skills. • Showcase a genuine enthusiasm for technology and a willingness to explore emerging technologies. • Display creativity, critical thinking, and the ability to work independently. • Be a reliable team player with strong interpersonal skills and the ability to inspire enthusiasm in others. • Consistently deliver high-quality work within challenging timelines. If interested, please contact Parm Shergill at IC Resources to discuss further.