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Job Description Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including managing cybersecurity risks, implementing network security measures, and ensuring compliance with industry standards. The Information Security Manager will also provide IT support to the company and will be based in the London office, with flexibility for some remote work. Your past experience must include 2nd and 3rd line infrastructure support where you are able to advise and direct the technical team. Qualifications • Experience in Information Security Management and creating and implementing an ISMS • Experience in Cybersecurity and Network Security • Expertise in Information security best practices and standards • Excellent problem-solving skills and attention to detail • Strong communication and collaboration skills • Bachelor's or Master's degree in Computer Science, Information Technology, or related field • Certifications such as CISSP, CISM, CCNA, or equivalent are a plus • Experience in IT support or Systems Administration is desirable The position is 3 days in the office per week in Central London. Salary will be negotiable - but like to be in the range £65K - £80K. Do send your CV to us in Word format along with your salary and notice period.

Job Description Head of Software Delivery - Private Banking The Head of Software Delivery for Private Banking is responsible for leading the development and delivery of software solutions that support the bank's private banking operations. This includes managing core banking systems, Treasury systems, Finance systems, and ensuring the efficient operation of Equation and SQL Server environments. The role involves strategic leadership, project management, and close collaboration with stakeholders to align technology initiatives with business objectives. Key Responsibilities: • Strategic Leadership: • Develop and implement the software delivery strategy for the private banking division, ensuring alignment with the bank's business goals. • Lead the adoption and integration of best practices for software development, deployment, and maintenance within the context of private banking operations. • Stay abreast of emerging technologies and methodologies to enhance the bank's software delivery capabilities, particularly in core banking and financial systems. • Project Management: • Oversee the planning, execution, and delivery of software projects related to core banking, Treasury systems, Finance systems, and Equation. • Ensure projects are delivered on time, within scope, and within budget, managing risks, dependencies, and resource allocation effectively. • Team Management: • Lead, mentor, and manage a team of software developers, project managers, and QA engineers specializing in private banking systems. • Foster a culture of collaboration, innovation, and continuous improvement within the team. • Conduct performance reviews, identify training needs, and support career development for team members. • Stakeholder Collaboration: • Work closely with business units, product owners, and other stakeholders in private banking to understand their requirements and priorities. • Ensure effective communication and alignment between development teams and stakeholders. • Provide regular updates on project status, risks, and outcomes to senior management. • Quality Assurance: • Implement robust testing frameworks and quality assurance processes to ensure the delivery of high-quality software solutions for private banking. • Monitor and improve software performance, reliability, and security, particularly in core banking and financial systems. • Process Improvement: • Continuously analyze and improve software delivery processes to increase efficiency and effectiveness, with a focus on core banking and finance systems. • Implement and refine agile methodologies, DevOps practices, and CI/CD pipelines tailored to private banking needs. • Vendor Management: • Manage relationships with external vendors and service providers, ensuring they meet the bank's standards and requirements. • Negotiate contracts and oversee vendor deliverables related to private banking systems. Qualifications: • Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Finance, or a related field. • Experience: • Minimum of 10 years of experience in software development, with at least 5 years in a leadership role within banking or financial services. • Proven track record of managing large-scale software delivery projects in core banking, Treasury systems, and finance systems. • Experience with Equation and SQL Server environments. • Technical Skills: • Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). • Proficiency in programming languages (e.g., Java, C#, Python) and software development tools. • Experience with core banking systems (e.g., Equation), Treasury systems, and finance systems. • Proficiency in SQL Server and database management. • Familiarity with cloud technologies (e.g., AWS, Azure, Google Cloud) is a plus. • Leadership Skills: • Excellent leadership and team management skills. • Strong problem-solving and decision-making abilities. • Exceptional communication and interpersonal skills. • Certifications: • Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: • Impact: Play a pivotal role in driving the bank's digital transformation and innovation in private banking. • Growth: Opportunity for professional growth and development in a dynamic and supportive environment. • Culture: Join a collaborative team committed to excellence and continuous improvement. The position will be based in Central London at least 3 days week in the office. The salary for this position is circa £75K - £100K. Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications. Do send your CV to us in Word format along with your salary and notice period.

Site Support Officer - London Position Description Be part of something interesting and rewarding and join us as a Site Support Officer at our London Office in Fenchurch street, CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI partner not just an employee. You must hold a current SIA licence and already hold, or be prepared to undergo, National Security Vetting (NSV) enhanced Security Check (SC) level. Your future duties and responsibilities Your remit will include a wide variety of tasks and duties around the office estate. You will be required to carry out patrols of the building, sign in all visitors, escort contractors around to ensure the buildings are always secure. Part of the position will also involve taking receipt of deliveries, alerting the recipient of their mail, ordering stationery and raising any maintenance issues with the relevant teams. Due to the nature of the work, we require a willingness to operate at unsociable times due to occasional requirements to extend building opening hours. Required qualifications to be successful in this role You must be experienced in working on Commercial premises and have knowledge of the relevant H&S working practices and hold a current SIA licence. This is a client facing role and you must be a presentable individual with good IT and communication skills. There will be plenty of opportunity for you to upskill and develop your career within the wider facilities team and we'll support you all the way. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Lead SFMC Consultant Our trusted partner, a digital marketing and customer experience management consultancy dedicated to helping businesses transform and optimise their customer engagement strategies, is hiring a Lead SFMC Consultant permanently, paying up to £85,000, plus a quarterly bonus (5%) and further benefits to be based near Waterloo on a hybrid basis (2 x PW) To be considered for this vacancy, the chosen candidate must have recent SFMC technical and leadership capabilities and industry experience within a consultancy or agency. This is an exciting opportunity where you will lead the SFMC strategy and implementation for several enterprise corporations building the Salesforce practice as our client continues to grow into 2025! Responsibilities: Lead the end-to-end delivery of Salesforce Marketing Cloud services for multiple clients. Utilise in-depth knowledge of Salesforce Marketing Cloud to design and implement effective marketing automation solutions. Act as the main point of contact for clients, providing regular updates and managing expectations. Understand client business objectives and tailor Salesforce Marketing Cloud solutions to meet their needs. Work closely with the SFMC Strategy Lead to define campaign requirements and develop delivery plans. Manage a team of SFMC Campaign Developers to build and deliver campaigns. Core skill set: Strong and proven experience in a similar role, specifically using Salesforce Marketing Cloud is a must. Proven track record of successfully delivering Salesforce Marketing Cloud project is a must. Excellent project management skills, with experience using project management tools is a must.A proven track record of successfully delivering Salesforce Marketing Cloud projects Ability to lead and motivate a team of Salesforce engineers in a fast-paced, dynamic environment is a must. Salesforce Marketing Cloud certifications (e.g., Email Specialist, Marketing Cloud Consultant) are a plus. Knowledge of marketing automation best practices, CXM strategies, and digital marketing trends. Excellent problem-solving skills, attention to detail, and ability to work effectively in a fast-paced, collaborative environment. £85,000 (DOE) / Hybrid Working (2 to 3 days) / 25 Days Holiday / Pension / Holiday Buy Scheme / Private Health Care / Quarterly Bonus Lead SFMC Consultant

Job Title: Cloud Infrastructure - Site Reliability Engineer (SRE) Job Description: The Cloud Infrastructure - Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: •Working with a collaborative team of varied disciplines, skills, and experience•Contribute to the planning of application / infrastructure releases and configuration changes•Resolve support requests from customers by phone, email and online making use of the call logging system•Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems•Provide input to administering and maintaining all production and development environments•Create detailed technical and procedural documentation (e.g. architecture, configuration, and setup)•Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis What we are looking for: •Innovation should be first, thriving to innovate, automate and keen to improve•Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments.•AZ-104 - Microsoft Certified: Azure Administrator Associate•Server Infrastructure Engineering (Virtualization / Windows / Linux)•Office 365 / Microsoft 365 Administration•Network Engineering•DevOps (CI/CD, pipelines and Infrastructure as Code)•Ability to work well with individuals and teams•Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now).•Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines•Previously have worked with infrastructure-as-code and immutable builds (e.g. Terraform)•Experience with deployment and management of container technologies (e.g. Kubernetes, AKS and Docker) What's in it for you? •A competitive basic salary•23 days' holiday (rising to 27) with the opportunity to buy extra leave•The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice•Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more•Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and

Senior Insurance Risk ManagerCity of LondonOur client, a top market leader within the insurance industry, are looking for an and ambitious and experienced Senior Insurance Risk Manager to join their dedicated team on a permanent, hybrid basis. This is a special opportunity to make a real impact within and incredibly well established firm and team. Main Responsibilities: * Play a key part in the development, implementation, and oversight of the Risk Management framework. * Review and interpret complex data. * Able to spot emerging risks. * Attending and leading board meetings. * Staying up-to-date on changes in industry regulations and laws. * Provide advice to the business on the challenges and changes to policy and risk. * Build and maintain strong relationships with key stakeholders.Key Skills: * Experience working within insurance is essential for this role. * Analytically minded. * A keen problem solver. * Extremely proactive with a can- do attitude. * A strong ability to multitask and act as the point of contact for the wider team. * Knowledge of risk framework. * Excellent communication and interpersonal skills. * Ability to work independently and collaboratively in a dynamic team environment. #LI-PB1

Radio Field Engineer £35,000 - £45,000 + Paid Overtime + Training + Medicash + Holiday North West London - Commutable from Wembley, Ealing, Chiswick & Kensington Are you an experienced Radio Engineer who is seeking rewarding financial opportunities, training & progression, while working in a technically challenging role? On offer is the chance to boost your earnings, develop your skillset and progress in your career, while working in a varied and diverse role at an established and industry leading company. This specialist company has exciting growth plans and is looking to expand further, while delivering a high quality service to their well-established client base, which includes large multinational conglomerates as well as government departments. In this role, you will have a wide variety of technical responsibilities, including installing systems at client sites, carrying out site surveys to identify optimal locations for equipment placement, and programming & tuning radios to the desired frequencies. The ideal candidate will have experience installing equipment and knowledge of radios. They will also have expert knowledge of RF Networks and have a clean, valid driving license. This role would suit an experienced RF Engineer who can collaborate with a variety of people, is good at thinking on their feet and can work well both independently and as part of a team. If you are passionate, ambitious and keen to increase your earnings, then this role is for you. The Role: • Installing and configuring RF systems • Programming radios and optimising system performance • Carrying out surveys and writing reports documenting the survey findings The Person: • Ambitious and keen to increase their career earnings • Strong knowledge and experience of RF networks, equipment installation and radios • Has a clean, valid driving license Reference Number: BBBH241793 To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Director of Pre-Sales Solution Architecture Position Description Are you a driver of change with the talent to inspire clients and colleagues? As a leader within CGI's Auto and Asset Finance team you'll help shape the digital transformation within the sector. A compelling communicator and a natural motivator, you get the very best from enthusiastic teams of experts whose professional growth you nurture. Your vision, sector expertise and professional acumen delivers innovation with our customers. At CGI, we are at the forefront of developing and implementing technologies and business processes that will shape tomorrow's marketplace and to support this CGI are searching for an experienced and ambitious Director of Pre-Sales Solution Architecture. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Your future duties and responsibilities As Director of Pre-Sales Solution Architecture, you will be responsible for leading the technology vision, enabling innovative solutions, and driving business growth through strategic client engagements. This role blends technical leadership with business development to support and drive our continued growth. • You will be operating at C-Suite level in front of senior stakeholders both internally and externally. Working in partnership with Engagement and Sales Teams you will translate business vision and requirements into solution architectures, setting out compelling propositions and converting opportunities into sales • You will develop and take ownership of the technical aspects of CGI's future vision and go-to-market strategy within Auto and Asset Finance • You will design and build the ecosystem of services and solutions, seeking out and developing third party partnerships whose offerings complement those of CGI • Translation of business requirements into solution architectures and the writing of winning technical proposals and RFP responses • As Director Consulting Expert you will be responsible for the design and technical leadership of proof of concept exercises and the presentation of CGI proposals and offerings to new and existing CGI clients. This is a true growth role; you will be part of a diverse, dynamic and supportive leadership team accompanied with the leadership training packages to enable a long-term career at CGI. Required qualifications to be successful in this role As the successful candidate you will have spent the majority of your career working for institutions and/or vendors in the Auto / Asset Finance or Financial Services sector focussing on translating and presenting relevant requirements to clients for successful proposals. You will follow industry trends and be driven by the opportunities to transform the Auto and Asset Finance sector. Also, you will be a team player with a proactive, can-do attitude. You will have come from a technical background, most likely in software development and have experience of developing architectural solutions on a variety of initiatives from small proof of concepts to large enterprise deliveries. #CF-1 Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Home based role Help strengthen our Team as our Security Controls Manager. Home based role. An excellent opportunity for a Security Controls Manager to join our team to be responsible for managing and maintaining our security controls framework, ensuring alignment with industry standards such as NIST and CIS Critical Controls. This role will focus on measuring and reporting the effectiveness of these controls, providing expert advice and guidance to control owners, and coordinating the controls steering group to drive continuous improvement. What You'll Be Doing: • Security Controls Management: •Oversee and maintain Capita's security controls framework based on NIST and CIS Critical Controls. • Effectiveness Measurement & Reporting: •Develop and implement methods for measuring the effectiveness of security controls across the organisation.•Produce comprehensive reports on control effectiveness and maturity levels, presenting findings to senior leadership and relevant stakeholders. • Advisory and Guidance: •Provide expert advice and guidance to control owners on implementing and managing controls in accordance with CIS and NIST standards. • Stakeholder Engagement & Steering Group Coordination: •Support the Head of Security Policy with coordination of the activities of the controls steering group, ensuring alignment between security controls and business priorities. • Risk Management & Compliance: •Ensure security controls are compliant with relevant regulatory and legal requirements.•Work closely with the risk and compliance teams to ensure alignment between controls and broader organisational risk management strategies. • Continuous Improvement: •Lead efforts to enhance the maturity and effectiveness of the controls framework, incorporating lessons learned from audits and incident reviews. What we're looking for: •In-depth knowledge of security control frameworks, particularly NIST and CIS Critical Controls.•Proven experience in managing and measuring the effectiveness of security controls in a complex organisational environment.•Strong analytical skills, with the ability to interpret complex data and produce clear, actionable reports.•Excellent communication and stakeholder management skills, with the ability to influence and guide control owners and senior leadership.•Familiarity with risk management and regulatory requirements in the cyber security domain.•Strong organisational skills, with the ability to lead and coordinate multiple projects and initiatives.•Passionate about security and educating others.•Creative and innovative thinker.•Strong leadership and interpersonal skills.•Analytical mindset with a focus on measuring impact.•Relevant security professional certifications (e.g., CISSP, CISM, etc.)•Ability to gain SC clearance About Capita Technology and Software Solutions (TSS) and CISO Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. Within Policy, Governance and CISO our key capabilities are to define, implement and maintain pan-Capita Cyber, Information Security and IT Policies. Defining and implementing security strategy and providing appropriate governance, assurance, asset management, risk management, privacy and health safety, to maintain compliance requirements for TSS and the wider group What's in it for you? •Opportunity to learn new skills and progress your career.•The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice•Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform•Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and

Job Description IT Support Consultant As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements. You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy. • Provide a range of IT services for our customer • Promoting MS Office365, RPA services and new technology to our customer by verifying each technology • IT Partners/Vendors Management related to those projects • Activities related to customer's IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials) • Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects. Key Responsibilities: IT Consultant • UX/DX support and RPA services • Respond to general IT/DX related requests collaborating with other team members • Understand a customer's IT/DX needs and clarify customer's system and DX requirements • Collaborate with customers to identify the scope of a project, timelines, and resources • Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle • Assist in testing including UAT and validating Proof-Of-Concepts • Provide support services for system maintenance collaborating with other team members • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the users/stakeholders in each office (in English/Japanese) Skills / Knowledge: Technical • Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams • Basic system development and operational knowledge (Experiences in system design and maintenance) • IT Vendors or Partners management experiences (IT Vendors control and negotiation skills) • Customer support / user support experiences • Preferred experience with Japanese companies • Preferred experience with UX and DX (Digital Transformation) technical projects • Preferred experience with Power Platform development, Azure • Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required) Communication • Candidate needs to have strong interpersonal communication skills • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking) • User facing support skills • Self-motivated and an innovative mindset Experience: • Must have 5+ years IT experience in a corporate environment • Preferably 1 -3 years experiences of System Development and Maintenance The Client Company is based in City of London. The salary for this position is circa £50K - £60K. Please note that the Client does NOT provide sponsorship - so you must have the right to work in the UK. Do send your CV to us in Word format along with your salary and notice period.

Job Description EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms - Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks - WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security - Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.

Job Description IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). • Manage day to day operational aspects of a project and scope. • To assist the IT Manager in delivering various IT projects. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. • Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . • Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. • To hold Administrator function for some of the systems housed at the Branch\". Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. • Manage inventory of computers, network equipment including tracking of purchased equipment and services. • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. • To perform monthly infrastructure test and report for Risk Assessment. • Manage Incident Handling procedure (This includes monitoring as well as post -incident follow up • Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. • To comply with all applicable FCA/PRA conduct rules. • Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.

We have a current opportunity for a EPET Customer Support Analyst on a permanent basis. The position will be based in London. For further information about this position please apply. 2nd line support analyst/ Customer Support Analyst This is a new and exclusive opportunity for a 2nd line support analyst/ Customer Support Analyst to join my thriving financial technology business as they are growing their brokerage clearing trading team. Role details • Title- 2nd line support analyst/ Customer Support Analyst • Team- Clearing system production applications • Employer- electronic trading brokerage financial technology • Permanent role salary £45-65,000 dependent upon experience • Location: London City (Cannon Street/ Bank) 2 /3 days a week in the office • Shortlisting over December and closing the role on 10th January to shortlist for 1st stage interviews This role will be ideal for a junior 2nd line support analyst/ Customer Support Analyst, who is looking for their 2nd or 3rd role, to grow and develop themselves You will be working to provide 2nd line support on the clearing system production applications and your role will include Troubleshot Clearing application problems utilizing hands-on Unix and oracle/SQL techniques Perform daily Clearing System support procedures, Handle Clearing System user requests, ad hoc queries, and reports Review audit trails Prepare Unix and SQL scripts for reports and reconciliation processes This is an interesting role, where you will be working alongside a more experienced Customer support analyst to help grow and develop you for your long-term career Role requirements • Excellent UNIX/Linux skills, including basic scripting, file editing, system resource monitoring, running and scheduling processes and troubleshooting system issues. • Ability to write and run Transact-SQL, • Knowledge of relational databases (Oracle, SQL Server preferred) • Exposure to source code control and / or release management • Exposer to scheduling products, such as Autosys or crontab • Experience in Banking or financial services is highly beneficial We will be Shortlisting for this role over December and closing the role on 10th January to shortlist for 1st stage interviews For more information, and the chance to be considered, please do send through a CV for consideration Many thanks and good luck! Unix and linux and support and script and (oracle or sql) and release and application Unix and support and (oracle or sql) and release and application 2nd and line and support and production and applications and unix and (oracle or sql) To find out more about Huxley, please visit XX XX XX XX XX Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Job Description Infrastructure Solutions Architect The primary role of the IT Infrastructure Solutions Architect, is to ensure all IT Infrastructure applications architecture and design, systems and software Integration, functional requirements gathering, whether from inception or enhancements, are delivered on-time, aligned to industry standards, redundant and simplified by design, as well as being delivered cost effectively, whilst ensuring project delivery meets architectural objectives. Responsible for providing hands-on design and technical leadership to the global IT and business related teams, with a solid technology background, experience in capability and data models, domain driven design for application strategy, across all phases of the software development lifecycle. Additional responsibilities include ensuring IT Infrastructure and application design are secure, reliable, and regularly reviewed. This role will also develop and enhance relationship management with key service partners, independent contractors, vendors, and suppliers. Key Responsibilities/Tasks: • Lead the architecture design, and delivery towards consolidation of O365 amongst operating companies globally. • Lead the architecture and design towards implementation of a robust, cost-effective disaster recovery solution for all key business applications globally. • Ownership of the workflow design between core system applications and functions. • Ownership of end architecture target designs with viable interim states. • Ownership of data integration complexity, with an aim of simplification. • Ownership of architectural and operational design and roadmap. • Ensure solutions are secure by design, with minimum customisation (as needed). • Support and train technical / business leads across functions, using agile decision making. • Responsible for ensuring the correct technical solutions and products are chosen. • Responsible for documenting the technology landscape, interfaces, and data flows. • Responsible for ensuring new and modified services, occur in a planned, controlled, and timely manner, with emphasis on design and implementation concepts. • Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. • Develop and maintain a comprehensive understanding of IT transformation related projects and programs, to ensure application of appropriate governance processes are aligned. • Maintain and up to date solution architecture diagrams / workflows and documentation for all key IT programmes, projects and ongoing BAU activities. • Provide timely reports to management and key stakeholders on projects progress, and risks to delivery including non-compliance issues. • Collaborate with the director of IT, ensuring IT security policies & practices are adhered to within all regions and groups. Skills/Competencies Required: • Microsoft / AWS architecture (recent experience) • Agile methodology / delivery • Experience with interacting with business and technology leaders. • Experience designing physical data models (relational SQL desirable) • Experience rolling our mid-large platforms from inception to production. • SQL, Java, Oracle, Kubernetes exposure. • Hardware and software virtualisation techniques • Excellent written and verbal communication skills • Prior experience in a complex IT infrastructure environment • Excellent analytical abilities and innovative problem-solving skills. • Excellent interpersonal skills and strong abilities to develop and enhance relationships with clients and peers. The Client is based in Central London. This is a hybrid role - 3 days per week in the office. The salary for this position circa £55K - £65K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description Project Manager with Digital Banking Operations and Artificial Intelligence AI We are seeking a Project Manager with Digital Banking Operations and Artificial Intelligence (AI) Projects experience to join our Client a bank based in Central London. This is a full-time role located in London, with flexibility for some remote work. As an AI project manager, you be responsible for overseeing and managing the implementation of AI projects within our digital banking operations. You will collaborate with cross-functional teams to define project goals, develop project plans, allocate resources, track progress, and ensure timely and successful delivery of projects. Experience and Qualifications • Previous experience in project management, preferably within the banking or financial services industry • Strong understanding of digital banking operations and Artificial Intelligence AI technologies • Proven track record of successfully delivering complex projects on time and within budget • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams • Strong problem-solving and decision-making abilities • Knowledge of agile project management methodologies • Experience with data analysis and reporting • Ability to adapt to changing priorities and work well under pressure • Project management certification (e.g., PMP) is a plus • Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement • Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. • Sentiment Analysis: Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention • Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. • Predictive Analytics: Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation • Credit Scoring: AI can evaluate creditworthiness more accurately by analyzing a wider range of data points. • Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services • Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. • Marketing Campaigns: Use AI to target customers with tailored marketing campaigns based on their transaction history and preferences. 5. Risk Management • Risk Assessment: AI can analyze market trends and economic indicators to provide early warnings about potential risks. • Compliance Monitoring: Automate compliance checks and monitoring to ensure adherence to regulations and reduce the risk of non-compliance penalties. 6. Operational Efficiency • Process Automation: Use robotic process automation (RPA) to handle repetitive tasks such as data entry, account reconciliation, and report generation. • Workflow Optimization: AI can optimize workflows by identifying bottlenecks and suggesting improvements. Implementation Strategy • Assessment: Evaluate the current state of digital banking operations and identify areas where AI can add value. • Pilot Projects: Start with pilot projects to test AI applications in a controlled environment. • Scalability: Ensure that AI solutions are scalable and can handle increasing volumes of data and transactions. • Employee Training: Train staff on AI tools and their applications to ensure seamless integration. • Continuous Improvement: Regularly update AI models and algorithms based on new data and evolving business needs. Challenges and Considerations • Data Quality: Ensure high-quality data for accurate AI predictions and analysis. • Regulatory Compliance: Stay compliant with financial regulations while implementing AI solutions. • Customer Trust: Maintain transparency in AI-driven decisions to build and maintain customer trust. • Integration: Seamlessly integrate AI with existing banking systems and processes. The main emphasis of this position to is harness the data from a variety of data tables at the bank and collate a Data Lake from which to extract a variety of AI reports to increase the banks customer strategy. By strategically implementing AI in these areas, a Digital Banking Operations Manager can greatly improve the efficiency, security, and customer satisfaction in digital banking operations. The position will be hybrid 3 days a week in the office. The salary is negotiable depending on experience but probably in the range £80K - £120K plus benefits. Do send your CV to us in Word format along with your salary and notice period.

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2 nd and 3 rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1 st and 2 nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.